Patrick C.
Yelp
It pains me to write this review because I've been a Cracker Barrel fan my entire life.
We arrived and waited about 15 minutes to be seated. Not a big deal and the host was extremely pleasant and friendly.
After being seated, it was another 15-20 minutes before a waiter (Jesse) stopped by and asked if anyone had helped us yet. He then proceeded to take our order. A few minutes later he brought us a basketful of burned, crispy biscuits and butter (no silverware or napkins).
I asked the manager to replace the biscuits, which she said she would do, and she did, 35 minutes later after 4 other tables got baskets of biscuits. She even brought jam! No silverware though, so I was left having to squeeze the jam from the little plastic cups onto the biscuits for the kids.
After an hour, our food arrived by a different server who said she was going to try to help out since Jesse was new. My son's was wrong, having the incorrect side. Mine, the eggs were overcooked (supposed to be over easy, but the yolk was cooked mostly through), the eggs, sausage and hashbrown casserole were cold and the pancakes were covered in strawberries that I had asked not be served with them. I sent the pancakes back with a request for silverware and Tabasco and they returned quickly, cold, but at least without the strawberries. We finally got silverware! No napkins though, they didn't bring those until after we finished our meals.
I waited another 10 minutes before the waitress came by and I requested my Tabasco again so I could eat my cold, overcooked meal. I also sent back the pancakes. Again. The waitress apologized, said she was taking my meal off the check and returned the pancakes to the kitchen and brought me the Tabasco.
While waiting for my pancakes, Jesse brought the check. With the meal on it that they were going to remove. I still hadn't even got the full meal prepared correctly yet but they were handing me a check for it. When my pancakes did arrive, after everyone was done eating, they were hot and tasty and made correctly, as they should have been 30-40 minutes earlier. I never got the syrup I had asked for with them, but at this point, I just wanted to eat them and leave. We had to ask the manager about the meal on the check, which she did remove, as well as the kids' drinks as well.
The table next to us (also being served by Jesse) was having issues with their meals and the service. The tables near us being served by others didn't seem to have any issues or complaints and their food was served much quicker than ours or Jesse's other table next to us.
When we paid at the counter in the store, we were asked how things were. I told them. They asked who our server was and I said it was Jesse. They nodded and said "ah, yeah, Jesse".