Janine P.
Yelp
We were heading home from a convention in Philly and needed some chow, so the eight of us met up at Cracker Barrel. Bit of a wait; We were told there was a 20 minute wait, but it ended up being 10 minutes. Terrific!
Now, I want to preface my review with this: I know that the position of being a "Server" is one of the most stressful and strenuous positions there is. However, what gets a server through each day is the amount of money they make in tips. And what keeps the amount of those tips nice and lucrative is the server's overall demeanor and attitude towards the customers. Having said that...
We get seated. A frown-faced lady approaches the table, doesn't introduce herself, but she did manage to Welcome us" and asks what she can get us to drink. Alright. We go around, make our drink orders and ordered Biscuits for the table. Either the kitchen was running slow as hell or our Sour Server was, but it took over 15 minutes for the drinks to come out, 25 minutes for the biscuits and coffee to come out and then we ordered our menu items.
I ordered the "Bacon n' Egg Hashbrown Casserole" but changed the eggs from scrambled to over-medium (note: never trust scrambled eggs in chain restaurants - they usually add pancake batter into the raw eggs to "fluff" them up).
While we're chitchatting, an employee was walking by with cups on a tray. He dropped the tray on to one of my friends backs. His shirt was soaked, his chair was wet; it was a messy situation. Turns out: The employee was a person with special needs and it was simply an accident, but our waitress was NO WHERE to be found.
Approximately 35-40 minutes after we ordered our meals, all eight of our meals arrived. Mine was on-point, but a few of my friends needed to have adjustments made to their dishes.
From the time we were served our meals and the time we were handed the bill, we saw our Sour Server ONE time. No opportunities to ask for something, refills on drinks, extra bacon, extra biscuits; nothing.
The food itself was delicious.
But either the kitchen was slow as shit or the Sour Server we were handed messed up our experience.