Rob W.
Yelp
On Sat Oct 22, 2022 we made the decision to eat at Cracker Barrel, the Rock Hill SC location. We used the call ahead seating which was reflecting a 20 minute wait. We called ahead at 7:05pm. We promptly jumped in the car and make the short journey to the restaurant. We went to the wait station and checked in. The folks at the time were being told it was a 45-50 min wait to be seated. Some stayed, most left.
We were seated at 7:25 within 5 minutes of checking in......then the disaster began.
We waited about 10 minutes before we saw a waitress. About 5 minutes later she stopped by to take our drink order.
Another 10 minutes roll by before we got our drinks , and we placed our food order.
After 35 minutes our waitress stopped by to tell us they burnt the cheese bites, and they were remaking them. Its now 8:30 and I am tired of waiting for food.
We sat another few minutes, then headed for the door.
I spoke to the female manager and while she did profusely try to apologize, she asked if she could have the food packed for takeout on her. Well we have to refuse the offer, because it was now 8:50pm and I had to leave.
Its safe to say while we noticed many issues this night with all the tables, to be understanding is one thing. I have noticed that apparently people do not understand the concept of work, and this whole eating out in restaurants has gone downhill, especially since people were paid more NOT to work.
Sad to see this American Icon of Good Southern Cooking fall to the bottom of chain restaurants.
Poor Service - needs to have a valid training program.
Could not comment on food after an Hour and a half, since we never received food, and it seemed like a challenge to get drink orders.
I certainly do not plan on returning anytime soon.