Lola R.
Google
We had tickets for DC craft cocktails festival and let’s just say management was beyond disappointing. Strike one 4-14-2024 I submitted a request to change our tickets. Their response was for me to contact event bride. I did not have the time to do so. Arrive to the event at 3 so I tried to go in and asked for the wifi password. Maria said she did not have it. Honestly, I wanted to go in because it was cold and raining and I was as under the impression the event started at 3. Then another girl came in and she was completely condescending and unprofessional she even walked away from me. I was not trying to be difficult I simply missed the part event was at 3:30 vs 3:00. This was a simple misunderstanding were average customer service should be capable of understanding, unfortunately the staff for this event was unable to do so. I asked for refund or how I could get one? I tried to talk to the event coordinator and a few minutes into the conversation she walked away, prior this o that in a very condescending way told me well you can’t get a refund just because you didn’t know the event was a 3:30. Valid points. However, the staff not being helpful regarding the wifi password or even an attempt at to have a ounce of costumer service. Then George came in, and this is where got even worse. He called María and the other girl told them I was not coming in. I can see them and hear them so can anyone else at that point I wanted nothing but i refund. I don’t enjoy conflict or writing reviews however George the person in charge of the event was beyond unprofessional and arrogant. He came and talked to me with zero intent of finding a solution to the simple misunderstanding. Again, I did not want to be here going home without a chance to simply enjoy my night. Here we are because of the staff inability to help or provide communication or information such as WiFi. I understand there is high possibility I won’t get a refund. However, I do hope the staff or “management”. Is better train to handle simple 101 conflict resolutions
