Craftworks

There was a small variation of yarns, but some unique hand dyed yarns. Unfortunately, I couldn’t make my purchase because they asked me to leave 6 minutes before close… The staff asked me several times if I am a knitter/crocheter or if I know about knitting/crochet, which I answered yes to both every time. Not super welcoming and felt judged.

Craftworks was beyond my expectations! I’m sorry I forgot her name but the woman who helped me sat with me for over 2 hours as she coached me through my questions. And then we reviewed the rest of the pattern through the end. You now have a new lifelong customer!

Wonderful and helpful staff. Beautiful yarns. I bought the yarn from Craftworks and knit this baby sweater and matching hat. #ButtonedUpKnits.

My favorite store!!! Everyone is so friendly and helpful and there is such a great selection of yarn and hooks. They also have a great selection of handmade items that make great gifts.

I visited Craftworks as a new knitter. I asked for help and the salesperson showed me some options for what I was looking for and then walked away. Not very helpful. When I turned around she was sitting at a table talking to another worker. No warm and fuzzy feeling there. I'll go elsewhere where people care about their customers.

This store is completely uninterested in its customers. Just order online. Most of the fun about going to a local shop is the service, the camaraderie and quality. The quality I can order online but the joy of commiserating with fellow knitters and crafters is so important. The woman at this shop would not let me in the store. I arrived 11:50 on a Saturday. The door was open, there apparently was a class taking place and the woman looked at me and said, “I’m sorry but we aren’t open, you’ll have to go as we have a class going on. We will be open in ten minutes.” I wasn’t rushing into the store I was quietly entering because I could SEE there was a class going on. The woman who sent me away wasn’t even teaching the class. She was at the register. It was RUDE. I’m never going there again. This is the only shop in the area so I am posting a review because I don’t want other people to drive a distance for that treatment.

I am so thankful for this local craft store! I am a beginner knitter and am always welcomed into the store with open arms. Every associate gives off mom vibes and makes me feel happy and safe. Big projects seem manageable with helpful tips and words of encouragement. Great selection of yarns in different weights and colors. I could happily spend hours here!

Lots of great selection of yarns. I promised to post a photo of my matching hats, one for person and one for a horse!

I am not one for leaving reviews. Living in Hudson, I have limited options for buying top quality yarn. I have been here several times and have always found the service less than impressive but with limited options, I accept it. My daughter and her mother in law went there and had a similar experience so I feel the need to share the experiences I have had MULTIPLE times. This store is much more focused on its students who attend the classes than your average customer. The general impression is that customers are a nuisance to them. If you ask a question, their answers are abrupt with no follow up. I've asked for assistance with selecting the proper yarn weight and learned to look it up rather than ask. It just isn't a pleasant place to be. If you need yarn, go but if you're traveling don't bother. Order from an online store. It's what I've started to do.

Let's just start with service. I am a part of a large knitting circle and was looking to buy a large quantity of yarn for a big project we have with the local quilting guild. Not many yarn shops where I live so I made the 15 mile trek to this store. Scheduled to open at 12. I arrived at 11:45. It seemed there were people in the store and the door was open. So, I entered quietly as it seemed there were women at a table-turned out to be a class. The woman at the counter asked us to LEAVE!! She looks at me and says, "we open at 12". I said well what time is it? She says just around 11:50 she says. I was floored. If I'm not welcome I am not staying but I'm not sure how anyone can think sending a customer away for entering 10 minutes before opening when people are inside and the door is open is even reasonable. I was looking to buy enough yarn to make 1 dozen matching hat scarf and mitten sets in adult sizes and another dozen in kids sizes. I generally prefer to buy good yarn from local shops. I will drive much further this time. These people are rude!

What an amazing store. The staff is knowledgeable and friendly. They continuously add new and fun fibers. It is not the type of local yarn shop you will visit only once because you will want to keep coming back week after week. They continuously have new and different projects. They also have a wonderful gift shop with different and beautiful handcrafted items. This shop is very much worth visiting.

Unfriendly, impatient, and rude when asked basic questions about their shop, classes, policies, etc. As much as I try to support small local businesses, kindness does not cost a thing. No problem bringing my business elsewhere.

We love This shop they always have unique handmade gift items and beautiful wool, fiber, and needlework supplies!

I'm thoroughly dismayed by the bad reviews this shop has received. I'm definitely not a regular as I'm only in the area every other month, and have only known about the shop for a year or so, but I've always found the owner to be friendly. She was excited to share what she brought back from the trade show - I would have loved to have been able to be there! But, I guess not everyone appreciates being included in the loop on what's new. Also, I'm not sure what the owner could have done about the discussion amongst her open knitting group. It's an open knitting group. Was she supposed to censor them? (Yikes, the Yelp posts that would have resulted from that!!!!) This shop has been around for decades (since the 70's), so the vibe isn't hipster, or at least not the current iteration of hipster. And, really, this is Northborough, not Somerville. For yarn, deep knowledge of knitting,and some cute gifts, this place is great. Check it out for yourself.

Cute shop, nice yarn and interesting gift items. However, i spent over $100.00 on yarn and they did not roll it for me. Maybe it is because they are a craft shop. Still, they seem to eager to knit with their group and not really pay attention to customers. I do think their products are interesting and somewhat unique.

I have been a customer at Craft works for two years . I find the store to be clean ..there are fun unique gifts for every occasion ..I find the staff to be pleasant and helpful . The owner is always pleasant and eager to share her good finds from trade shows . The yarn is of good quality . The classes are always great and open knit is always great fun . In just 12 months I have learned to make a baby sweater , mittens , hats , blankets , cowls and more . I have made some great friends at Craftworks ... can't wait to go back !

BEWARE. There should really be an increase in customer service. The best employee I've encountered was the wonderful Mrs. Burchat, but other than that, most experiences have been tainted by entitled knitters working the desk who look down upon those who purchase less yarn than they do. One woman in particular, today acted as though she could not be bothered when a woman who came in asked to be put on a list to be called (along with many other people) for a backordered yarn when it would come in. The lady then complained that customer only purchases one or two skeins at a time, insinuating her business was not appreciated because she couldn't afford to by more yarn at once (little did this worker know that I spoke to this lady after the matter and learned that she is crocheting an afghan, using yarn from your store that by the time she finishes will be upwards of $400 - $500. I'm pretty certain you just lost the rest of that money, Craftworks.) This is pathetic. I have worked in retail for 4 years and recognize the importance of being courteous customers, lest you lose their business and their endorsements. I have told many people how I love the local artisans and classes you have, but I have endured the last straw and will never suggest anyone go to Craftworks in Northborough again. I appreciate the rare encounters I've had with artisans who work there, and more frequently kind people who are also customers. Please encourage your desk workers to be more kind to faithful customers in the future. ALSO, when I posted on their facebook page, instead of offering an apology, they deleted my post and blocked me from writing again. Very unprofessional and extrememly rude.

Found a lot of really great unique gifts here. The staff is very attentive and helpful. The yarn selection here is awesome. The color selection is great.

I took a beginner knitting class with Hilary, who was funny, engaging, and so very helpful. She gave me the encouragement I needed to work through my stumbling blocks. Unfortunately, she is no longer an employee there. I won't be going back. 1) The owner refused to put on the air conditioning in JUNE and JULY, and it was sweltering hot in there. The other women in my class were literally dripping with sweat, and we all complained loudly, but it fell on deaf ears. 2) Once I went in for a drop-in knitting session. The owner had apparently come back from a trade show, and the entire 2 hours that I and 4 other women were trying to knit, she stood at the end of the table, insisting we pass around different yarns and pattern books she brought back. It's one thing to have a lively chatter in a knitting group, but another, to have to stop what you're doing, stop counting stitches, and pass skeins of yarn around a table for 2 hours. I felt like I was at some sort of Amway presentation. And on top of it, the vibe in the shop is tired and in desperate need of updating. Knitting isn't just for old fuddy-duddy ladies. Women in their 20s and 30s are embracing it, becoming indie dyers and designing more modern patterns. The store could use a serious facelift. I can order anything I need and more from the internet. And I hope that Hilary starts teaching someplace else. I won't be back.

Both a great store to buy handmade crafts and a wonderful selection of yarn and knitting/crocheting instruments and books. The shop offers a large assortment of classes led by expert knitters and also has drop-in, no cost, groups for knitters and crocheters to enjoy.

This is a great place for gifts (jewelry, accessories, housewares, etc.) and for knitting/crocheting supplies. I took a beginners' knitting class and went to an open knit session recently. I've found the staff to be knowledgeable, helpful, and laid-back in their teaching style so you can learn at your own pace. I feel like I could walk in with a vague idea of a project in mind and they could recommend a pattern, yarn, etc. to go from start to finish. The open knit was great to see what other projects people are up to, and everyone was very complimentary and supportive. We got an impromptu spinning demonstration as well. Definitely think I might become a regular here!

This is a fantastic place - filled with great crafts, wonderful yarn and lovely salespeople. I also love all their classes. Stop by and you will not be disappointed by the offerings and the quality of the sales folks who work there.

Craftworks is a store with wonderful fine yarns, knitting accessories and terrific classes that cater to all skill levels. Ande, Ann and Shirley really know their knitting stuff and are more than happy to share their knowledge with novice knitters. For the more experienced knitter you couldn't find a better place to add to your yarn stash. Don't hesitate to drop by just to look at the all the colorful and gorgeous yarns. The staff is helpful and will go the extra mile for anyone who enters the store. The other side of Craftworks has beautiful gift items handmade by local artisans. It truly is one stop shopping. Drop by - you won't be sorry!