Crate & Barrel

I called ahead to see if a bed I liked was available to view in-store. I spoke with a sales associate named Nella, who encouraged me to place the order through her directly. She made it sound like she’d personally ensure everything went smoothly, so I went ahead with the order. Unfortunately, the experience since then has been really frustrating. The bed was scheduled for delivery this Saturday, but I haven’t received any updates. I emailed Nella yesterday—no response. When I called today, she didn’t even remember my order and initially told me I was supposed to pick it up in-store, which was never the plan. She later admitted she had looked up the wrong order. It honestly felt like once she got the sale, she completely dropped the ball. Really disappointing service. I’d recommend ordering online instead, where at least you can track your order and avoid the confusion.

I would give them a negative score if could! You would think being in Beverly Hills and shopping at this place paying high prices you would get better service. The worst management ever including Walter and all the staff. I ordered a couch from this location on 1/25 and they promised me a march delivery date. It’s April 17th and I don’t have any updates nor the item I paid so much money for. I called the store and spoke to Walter, he was rude and unhelpful and hung up on me! I called back and he said someone from corporate would call me next week. I never heard from anyone and when I called back they say I have to call customer store when I bought the item at this location .. this is terrible and this company should be ashamed! Give your Business to a company that deserves it Tiffany responded but no help or any care ABOUT RESOLVING THE ISSUE WITH MY ORDER! This is hilarious. BEST LIVE EXAMPLE OF HOW TERRIBLE THEY ARE.

I can't say enough good things about my experience at Crate and Barrel, thanks to Sue and Ian! Sue was incredibly thorough, patient, and kind — she showed me so many beautiful samples and helped me feel completely confident in my choices. Ian created an amazing 3D rendering of my space that was not only professional but delivered so quickly. Both Sue and Ian went above and beyond to make a big purchase feel exciting and stress-free. They truly made the experience exceptional, and I’m so grateful for their help!

The staff is so helpful here and they have an amazing selection of coffee machines! Kate was so knowledgeable and friendly. What a fun location too! OK, should I mention prices? They are completely reasonable and not much different than Target. I highly recommend this location.

A great store with a nice selection of items to buy for your home. I do agree with the reviews that mention it’s poorly managed though. Purchased here more than 10 times last year and from all staff, a blonde female and an asian male are really nice but some of the rest seem to be unfriendly, non helpful, or in a wealth competition with you. Update: went there again to pick up some extra items. Still unfriendly, running from customer questions, and acting odd. It looks like they don’t take online reviews seriously at all which is always a mistake for a retailer in the US.

The Crate & Barrel on Beverly Drive in Beverly Hills is one of the best iterations of the brand—well-stocked, well-lit, and staffed by an exceptionally helpful team that actually seems to enjoy being there. Whether you’re hunting for that just-right wine glass, a new coffee table, or simply wandering through for inspiration, this location makes it easy to browse without pressure. It’s laid out beautifully, with the kind of inviting displays that make you start mentally redecorating your home before you even hit the second floor. The store spills over with a mix of housewares, furniture, and kitchen essentials—everything from minimalist dinnerware to seasonal decor that’s surprisingly well curated. The employees here are a standout: knowledgeable, patient, and refreshingly candid when it comes to what’s in stock, what’s backordered, or whether something’s really worth it. That last point matters, because let’s be honest—sometimes you’re paying a bit of a Beverly Hills markup for items that look designer but aren’t quite premium in material or build. That said, Crate & Barrel has always lived in that sweet spot between form and function, and this location delivers exactly that, with a little extra polish. There’s even a modest but pleasant outdoor seating space if you need a moment to check your measurements or sip your coffee from one of the nearby cafés. Overall, this Crate & Barrel is a standout for convenience, service, and selection—even if you’re just in it for design ideas and a little air-conditioned daydreaming.

The store has always been very clean and decently stocked. Sometimes the displays are a little less inspired than I'd hoped they'd be. I guess it depends on the season and who's setting up the visions for that display. I have felt at this location like I've been approached aggressively when I'm just wandering and asked if I can be helped and then shadowed for a tad, but that's only once in a while.

I don't have a clue as that how to pick out furniture and my design consultant at the store Jeff was just fantastic and I will have no problems at all going back to him to help me pick out any other furniture I may need in the future. He just made it so easy for me. Theu have really good quality furniture, rugs, chairs , lamps entertainment centers and just about everything. This is not Ikea quality furniture this is really high-end furniture at a reasonable price abd you get to see some really unique pieces that you wouldn't see it a lot of other stores. So thanks to Jeff everyone else who helped me out there

The selection is fabulous! Whatever you are looking for, this store has it! Unique contemporary styling attractively displayed..

I love the products, but customer service is ABHORRENT! I swear, in order to get a job at crate and barrel you must have to undergo snooty training. This is coming from someone who went in looking to buy a massive furniture item. I went in with my questions and the eye rolls and attitude to very legitimate and basic questions was shocking. I still made my large purchase, but I did so online. I'm also not thrilled about there being no estimated time of arrival that I am to expect this item. All it said was back ordered and it only stated that once the purchase was already made. Crate and Barrel, do better. *Update: I'm already regretting my purchase. It seems like human support is non existent. I've called customer care three times today, left two messages and one time I was on hold 40 min, and as the call was being switched over to a human, it dropped. When I have done the text line, it's like I'm talking to AI. All they do is say they are "happy to help" but no help is given. I made a massive purchase and cannot return it or cancel the order and have to just tolerate terrible and non existent customer support and I have no clue when to expect my back ordered furniture piece. I would not have made this purchase if I had known the customer support I would not be getting. VERY disappointed. I would be so happy to update this review to 5 stars if they step it up, and if I ever find out when I'm getting my couch, but until then...

I don't know what is happening here, but after reading the reviews about this store location, it shows time and time again the staff is not up to par with the Crate and Barrel image. It sounds like some of the staff members are rude to their customers and I can attest to that as I've experienced that today, myself. Now, I'm not sure how the rest of the employees are, but the person I am going to mention is a lady named Araina. Honestly, I thought maybe it was a one-off situation, but I got on Yelp and wanted to see the history of the recent posts as I rely on this medium as my go-to info for reviews and I noticed there were a ton of negative comments regarding the staff and how they are to their customers. My Story: I had asked one of the members on the first floor where the bathroom was and an employee had advised that it was upstairs near a certain wall. I went upstairs and could not find the bathroom so, I had asked the nearest employee where it was. A middle-aged lady with red glasses and long straight hair behind the counter (Araina) closest to the window towards the street. She answered with "the bathroom is for customers only." Right then and there, I was surprised that she had even mentioned that to me. Which I had responded that I am a customer. Then she gave me another look as if I was lying to her. Then says it's only for paying customers. Mind you, I've NEVER been treated this way before and I was livid. LIVID. She then starts to "guilt trip" me into saying that this is the stores policy and repeats it's for customers. I'm not the type to confront people publicly. I also don't know if she was having a bad day (and have a level of empathy for people), but the way I was treated doesn't allow her to be a not-so-kind individual. To be honest, I felt like I was targeted as if I was "another Asian tourist." I know people reading this might think I may be pulling the race card, but I don't encounter this type of behavior from others and I think it comes from a place of entitlement. Everything about that interaction really ticked me off. Like I said, I'm not the one to publicly shame people for their behavior even though I know it wasn't right what they did. If it was the company policy, how do they judge who is a customer or not. Why did the employee downstairs direct me to where the bathroom was but not the person on the 2nd floor? If it's policy, then why wasn't everyone consistent in saying that it's for paying customers only. Does that mean they only target specific people or is that what they say to everyone? Highly unlikely or else a lot of people would have felt insulted. Why do I need to defend myself if I was a customer or not? Things I think their corporate office should really look into when it comes to training on the floor and interacting with customers. Not once in my 35 years have I ever felt like I wasn't welcomed into a store. What even bothers me the most is that I actually love Crate and Barrel and even CB2 because of its aesthetics and style and quality. Let's say I didn't purchase an item, am I not considered a customer? It just baffles me how she said it. I will say, the staff member who rang me up was sweet though. I described Araina's physical features and the cashier had identified her. I felt bad to put her in an awkward position but told her that my encounter with Araina left a really bad taste. She had asked if I wanted this info to be told to anyone else and it was her choice to let Araina know or a manager. I didn't have the time to talk to a manager since I was busy and had to leave, but I knew I wanted to write my long-winded experience for everyone to see but I also plan to email corporate this evening or tomorrow cause this needs to be addressed.

Currently checking out, Lance and Emilio are super helpful and kind. Their kindness and helpfulness is appreciated, good vibes . My first time ever coming here.

Had a really horrible experience here - bad customer service, haven't had a situation like that ever. Definitely will not be returning.

I came to Crate & Barrel recently because I needed some kitchen supplies. I was greeted right when I walked into the store which was very nice. I had specific items I was looking for and the lovely associate, Nella, helped me find them with ease. I've had mixed experiences at this location in the past with customer service but this particular visit was a 5 star experience. There are not many places in the area to shop for kitchen supplies. Crate & Barrel carries my favorite and trusted name brands such as Le Creuset, Kitchenaid, Greenpan, Scanpan, Breville, All-Clad, Smeg etc. My family cooks most of our meals at home because we like to eat healthy so having high quality kitchen supplies and cookware is important to us. There is a clearance section in the kitchenware section on the first floor. The had some good items but the savings weren't huge on this visit. This location has a top floor with furniture. It's pretty modern and basic. Nothing too fancy but indeed, practical. I did find a chair that I liked on my browse around the upstairs. It's not the style for my home nor do I need a chair but it was oh so comfy! Crate & Barrel also has curbside pick up when you order online! Metered parking on the street. Free 2 hour parking in the public parking lot next door. There are two parking lots there so make sure to park in the one that says "Public Parking."

I called the store today to ask if they would be open on MLK day. The associate said "ummm as far as I know we'll be open....I won't know until I'm here that day whether we're open or not. What a sad, disappointing answer. She didn't even care to check.

I saw a dining room chair on C&B's website that I was interested in ordering. We went to this store and they did not have the chair on display, at that store or anywhere else in SoCal. We asked if we could order it to the store and try it out there, and the person we talked to encouraged us to do so. I ordered it, it came in, and we drove back to the store to check it out. They said "unfortunately, if we unwrap the chair, we would have to charge you a restocking fee if you don't want it". So we literally could not even look at the chair in person without committing to paying a restock fee, and the store was clearly not willing to take the L for what could have been a $2000 purchase. Never wasting my time with this store again.

Was looking for a few items on Christmas Eve and had some time to kill so what better place than Crate & Barrel? Little did I know that the Grinch was working over time posing as one of the hands down rudest employees I've ever encountered working in customer service... I specifically asked this customer representative (Middle aged woman with long brunette hair + glasses) on the 1st floor if she knew where the "Spaghetti strainers" are and she flat out told me "No" in the most "Why-are-you-bothering-me-I-can't-believe-you-just-asked-me-this-question-and-I-can't-be-bothered-attitude-as-she-nonchalantly-walked-away"... There wasn't even an ounce of pointing me in the right direction or at least attempting to tell me where I might find it? I found it extremely rude and disrespectful. 100% you know where it is. You work in the store and you work on this floor. Maybe she thought I was one of the slew of International rich Chinese tourists who often flood these stores... I'm not. I'm not that guy. I am the guy who will express my displeasure and dissatisfaction though. I asked another associate (Male) who pointed where the strainers were to me less than 30 feet away and I told him about the encounter and he quickly apologized for her behavior. Funny thing is she seemed quite friendly to some other customers, don't know why she was giving me attitude. I went to the 2nd floor where I had a few questions about couches. Big ups to Jason and Sy. on the 2nd floor for at least attempting to see like they want to work and be here on Christmas Eve. They were friendly and offered me suggestions and options on what I specifically wanted in terms of an ottoman. Hilarious is that Diedre or Deanna (I believe this is the lady that blew pasted me and say "No" actually made her away to the 2nd floor and walked right by me and I stared her right in the eyes waiting for an apology or "Sorry I was busy..." but I just got a nice long thousand yard stare instead. Rest assure, I will be taking my business elsewhere to the Crate & Barrel in South Bay.

Hold on. Wasn't this $11.99 not $16.99? I don't think so. I'm pretty sure it was, the label said so. Really, show me. Ok, so I suppose I could refund you and then re-ring you... if that's what you want? Yes, that's definitely what I want Sophia. I don't want to not pay the sale price that was labeled (the label which you then just removed). But my, did it then take you quite sometime to process that refund. Yes it did. So, not a super C&B experience. If this is the type of service the Housewives of Beverly Hills receive, no wonder they are the way they are.

I should have checked the reviews before ordering an item online to pick up from this location, which took them days to get ready, a simple cheeseboard which they already had in store. The pick up experience was even worse. Their "midwestern-farmer" type of staff is extremely unhelpful, rude, unwilling to help, unable to properly handle and pack the item and even unable to print a gift receipt.

May I please be contacted by someone in a supervisory position who can assist with resolving transaction? Thank you. It's been a number of weeks. I took a day off work to go in person to the store. We interacted with customer service via phone. The ball got rolling, but issue still hasn't been resolved. Crate and Barrel kindly issued gift card because of the problem, which was nice, but the problem with my account has not been fixed.

Been in this Crate & Barrel location many times since it opened. Today was once again reminded of one of the things I like about Crate & Barrel. you can buy as many wine glasses as you want. You can buy one wine glass, you can buy three wine glasses, you can buy a boxed set of wine gasses, or however many wine glasses you need. There are several different kinds of wine glasses. You can see them online or in the store. Needed one Nattie 12 oz white wine glass today, so bought one. They are very nice glasses and are made in Slovakia.

We were couch shopping & were interested in the new "plush modular" couch collection. We don't like shopping online for furniture, we would like to see/feel it in person. The Crate & Barrel we have back home (Summerlin location) does not carry it yet. Checked online if any other Crate & Barrel stores nearby have it in store and it says that specific couch is in stock and on display at their Beverly Hills location. So we called in first to make sure we don't waste any time. Staff: Crate and Barrel. Me: Hello, just wanted to know if you have the "plush" couch on display? Staff [says very quickly]: No we do not have that. Me: Just wanted to confirm, you don't have the "plush modular" couch? Beverly Hills location right? Staff: This is Beverly Hills location and we do not have that couch. Me: Is it possible if you can tell me what couches you have available on display then? Staff: I'm not going to tell you what we have on display, you can tell me the name of it and I can say yes or no. I just thought whatever then, ended up coming here anyways to try our luck hoping online was right. Didn't even bother to look for any sales associate to ask about specific couch. We just went straight to the couch section upstairs and it was the very first couch on display. Only annoyed the way that the sales associate on phone said rudely that they don't carry it. Did he even check or does he know what they're selling One star only for easy to access parking garage right next door (and two hours free).

Great selection and friendly staff. My go to place for housewares. A good place for anyone who entertains. Reasonable prices too.

What a pathetic excuse for a retail establishment. I am deeply saddened by the check-stand customer service. The employees are distracted, poorly trained, inept and mean. If you want to wait in line too long, feel like you are being done a favor, and have your day ruined, this is the place to go! When did treating a customer like garbage become OK? If you hate people, perhaps choose a job that is not face to face with clients who have to absorb your toxicity.

Oh dear....I love C&B and just moved close to your Beverly Hills store. I need a ton of new items but afraid to go to your Beverly Hills store after reading all the negative reviews. Have you improved your Customer Service?

Worst customer service ever -- skip this location and Crate & Barrel all together if you ever want to receive your order!!! We ordered thousands of dollars worth of furniture back in August, after dealing with one rude employee downstairs we went upstairs where "JR" helped us place the order. He said "oh it won't arrive until October, is that okay?" And we agreed that timeline worked. In October, we looked at the order and it said now arriving in November. When November hit, we called and JR was clueless and said there was nothing he could do. It also took him over 30 minutes to tell us that after placing us on hold. Two bedroom pieces were ready for delivery last week and we confirmed the appointment. We got a follow up and the DAY OF they called to confirm. Not even 20 minutes later, someone calls and says they "forgot to put one of the pieces on the truck"... ummmm what???? Like, really? Needless to say, the delivery never happened. We called the general customer service line and they said it's not delivered because of COVID....????? Noooo it wasn't delivered because it wasn't "on the truck". Well, here's the truth... after talking to yet another employee.... it was actually BACKORDERED and it was never actually on the truck or warehouse at all. They had no idea why we had a delivery appointment!!?! There are serious communication problems with this company, especially when FOUR employees all have different excuses for us not getting the furniture the day of our delivery. Today, we get an email that our couch will have two pieces available at the end of December and one piece is backordered. Are you kidding me???? Long story short... don't waste your time and money. At this time I have been charged and have zero pieces of furniture 4 months later. Absolutely ridiculous. If I could give zero stars I would.

Please stop telling customers parking at the lot is free the 1st 2 hours. This isn't true. This has happened multiple times with several employees. So they're all misinforming

This would be a five-star review if all I considered were the product, but unfortunately, this location falls short in management. I am surprised there are no complaints from this elderly lady who was at the store at the same time I was dealing with a problematic return, a few days ago. The way the manager (I believe his name is Hugo, a bald and short man with a nasty attitude) treated her was appalling, with no respect for her age and no attempt at all to meet her in the middle. When he walked over to "help" me I was already expecting something bad considering the way he was speaking to her (I think she was trying to understand how to use a product and he told her to look online, instead of offering to help) but man... what I got was much worse. I have never been in the presence of such a dismissive and arrogant person before, and the way he addressed his employees, waving his hands, pointing and talking down and over them... I am shocked he still has any left. Sadly, someone like this is allowed to run a store of this caliber; where are his bosses to manage him? Where I generally shop in Northern California people are kind, they listen, and they try to accommodate their guests. I understand there are limits to what people can and can't do, but to walk into a conversation with a bad attitude without even putting down his laptop is an abomination. This guy should be sent back to the bottom to learn how to work with people again. I still love Crate & Barrel as a brand though.

Bf thinks the collection and assortment of merchandise has gone downhill considerably since our last visit before Covid. We have bought a lot of furniture at this particular store! The staff is very nice so 3 stars for the employees!!

Waited total of 30 minutes at 2 different registers and no one even bothered to help us. Plenty of chiefs but no Indians to actually help the customers. When we left our items with the cashier frustrated, their attitude was one of no big deal. Extremely unorganized and process was very inefficient. You need 2-3 staff members to resolve complex customer issues, the rest can help with fast checkouts. You are penalizing those with fast checkouts to have to wait until those complex problems are resolved which can take longer than just few minutes. Very poorly managed store!!!!

**INVENTORY PEST ISSUE** MAJOR ISSUE - Love the OCEANSIDE SOFA - however am having a major issue with it coming with SMALL SPIDERS (Gross). Customer Support has been extremely standoff-ish and blaming US for the issue(unacceptable). Im simply trying to either get a replacement delivered without the pest issue, or a credit or refund so i can get a new sofa. Happy to have this one picked up by CB. Again we love the sofa, however the issue we are having is INEXCUSABLE and poblematic. Hoping for support and to get solution for us.

Customer service is bad in Woodland Hills location. Shelves are not organized and if you need any help with any question you have to wait and wait. Specially when you try to return unused items. Overpriced compare to quality of William Sonoma and Sur La Table.

The store itself is beautiful. The staff is very polite. There's a lot of selection, and it's very large. Parking is somewhat of a challenge. If you're dealing with orders or returns, there seems to be some confusion and it could be a very timely matter.

ALL leads and managers are incompetent and there is a lot of retaliation going on in this store. Save your money and time and go somewhere else. This store does not care for their customers nor their employees. also check for items that are in boxes. The managers like TONY, DENISSE, CATHERINE, & GARRETT allow returns such as coffee machines and serving sets that have been used and or either tampered and still allow them to be resold and put back on the shelf. save yourselves the trip, the reviews are true regarding the customer service. No one likes to help, most of the time there is no coverage due to bad scheduling, and the managers will always turn you to customer care online when there's always a way to resolve things. The store just doesn't want to take the return or the hit since all they care about is the sales and not the experience at c&b - especially this location. I'm so glad this place is getting sued!

Horrible service! Didn't show for in home consultation. (They confirmed the appointment by text the day before.) No one bothered to call to cancel the appointment. I rushed home from work to be at home at the scheduled time. I called the store. I was put on hold for 30 minutes and then disconnected. The staff (Glenn) was rude and I am still waiting for a manager to call me back. DO NOT RECOMMEND. (Will take my business elsewhere- need a complete living room- their loss.)

Amazing and fantastic, I asked Waldir are about a wedding gift and he assisted me graciously found the items I was looking for help me with the purchase, wrapped and boxed everything beautifully! Thank you Waldir, hope to visit your beautiful store again soon.

I bought a couple things online and selected store pick-up. Miraculously, C&B still does pandemic-era curbside pick-up, which I so appreciate especially in BH where parking is atrocious and even more so because it meant I could stop on my way home from the vet without having to drop off my dog at home first. When your items are ready, you receive an email. When you're on your way, you click on a link in the email to give them your ETA. And then, when you arrive, you click on the link that tells them you've arrived. Someone came to greet me immediately, verified my information, and then came right back out with my items within a couple minutes. Such a fantastic customer experience.

Let me start off by saying, these people do profile.. I felt as if i was being followed? i kept having workers come up to me asking 'if i needed help'? i mean within the same 5 minutes and i kindly had to shoo away.. Secondly, there aren't many workers on the floor meaning I couldn't get any help, I had to call the store for the lady to come down to the first floor. Needless to say she ended up selling me an open set of Pyrex containers. I'm figuring these were returned since the box was opened... Next day it didn't fit my kitchen I tried bringing it to returns; i returned it better than the way she sold it to me and she's INSISTING for a no refund. But she sold it to be less then than 24 hours ago; still has the box, she sold it to me open and she doesn't want to take the return? She's nothing but rude and inpatient. I had to seriously BITE my tongue the way she was dismissing me away from the return counter; & she's the manager. Also DO NOT purchase anything without the BOX to the ITEM. This store only displays items with out the packaging because you wont be able to return it! Don't grab the items from the shelves ask for the box to it. I figure this store tries to limit returns based off their 'selling techniques' Customer Service said thats against their selling policies. If they try to refuse your refund with an ITEM that HAD a BARCODE, CALL CUSTOMER SERVICE. Nothing on the receipt says a UPC has to be present. Just stated an ID, the item and receipt in re-sellable condition. These people need simple common sense and MORE training for SIMPLE customer service.. Associate: Catherine O; 09/28/23

***BE PREPARED TO ASSEMBLE IT YOURSELF -- WHITE GLOVE SERVICE WAS RUDE AND DID NOT ASSEMBLE SOFA AS PROMISED*** I ordered a sofa based on the Beverly Hills sales person's guarantee that I could order the unit UNASSEMBLED and that their White Glove Service would include taking it down a narrow set of steps into my Airbnb rental apartment. The sofa was six months late due to the pandemic, not their fault. When it was ready and I received a call from the same person at Crate and Barrel Beverley Hills, I repeated my issue that the unit would have to be assembled in place and was assured it would be no problem. had already disassembled the existing sofa and carried it out to the street piece by piece. When the delivery company came with my sofa, it was not disassembled and the delivery man said it would not fit down my stairs. They said they wouldn't deliver it and would take back to the distribution center. At that point, I had no sofa and paid guests arriving at my Airbnb later that day. I asked if they could do their best and take it apart, then take downstairs, which they refused. At best, they would just dump the unit in my driveway, and drove away, which they did. I had about six hours to figure out how to disassemble the sofa myself, and called the store to speak with my sales person. He said he'd try to find out from the manufacture how to take it apart and promised to call me back. When he didn't call and I called back later that afternoon, I was told he had left for the day WITHOUT CALLING ME. I ended up finding assembly instructions on the website for the sofa manufacturer, took it apart, carried down the steps myself in pieces and reassembled, just in time for my incoming guests. If the delivery guys had attempted to even lift a f***ing finger and spend a few minutes helping me disassemble the unit and carry it downstairs, it would have been done hours earlier. I have nothing but DISGUST for Crate and Barrel and specifically for the Beverly Hills store and the salesperson, Parker. He should be fired.

[I tried submitting this review without any star rating but unfortunately it wouldn't allow me] I have not had a sofa since July 2021, we are in February 2022. After waiting 8+ months since I ordered from Crate and Barrel July 9, 2021, 16+ delayed notifications later and no effort from Crate and Barrel to recognize a loyal and patient customer, I decided to cancel my sofa order yesterday. Although the person at the BH Crate and Barrel was very kind, there was no effort to try to rectify the situation nor to retain me as a customer. It was assumed that I'll simply return to the store given they are 1 of just a few big box furniture retailers. I placed a new sofa order with Scandinavian Designs on February 6 and my new sofa is arriving on Friday, February 18. White glove service, no rush fees, no exorbitant amount of delivery fees.

Our experience at this location was well worth the drive. Arraina worked with us on getting our new couch, and was extremely involved in ensuring every part of the process from an idea to delivery went smooth. Additionally, Arraina was highly knowledgeable in providing suggestions for design and even planning to ensure we had the perfect couch. Thanks for all the great service!!

The saleswoman was so incompetent. We ordered an oversized table at the store. The item took forever to arrive. And apparently, the saleswoman only put table top when placing the order and forgot to put on the base. So have to wait another two months for the base and so we can put them together. My god.

Worst customer service ever. They sold me empty box of knives and just had awful attitude. Was a pain in the ass having to deal with them too. Wouldn't want to give refund. Like how do you mess up that bad and not want to make it right.

Products arrived late and damaged. Crate and Barrel support is incredibly uncaring about the problems I've encountered with this order. Beware when shopping with Crate and Barrel!

Nice store ! Love the items. STAFF , not so friendly. Just off putting vibes. When asking questions , there was like NO effort into assisting. Will just go to another location that does not come off judgy.

Updating my review bc I came in person and I was unfortunately assisted by Nella. Talk about grinch energy. I had a couple of returns and though she did not ask why I was returning like Nordstroms and other stores usually do I opted to inform her anyways that one of the coasters was chipped and damaged so that she wouldn't put it back on the floor to be resold to another customer and she said "I don't really want to hear the details." I just laughed at her bc sweetie if you hate your job then maybe get a new one. Bc I could've been returning used products or something from Target and she wouldn't have cared. She didn't even look at the items. Then I began explaining to her that my returns had separate order numbers bc one was an online order and the other in store purchase and I started reading the new order number and She said, "I don't really need to know all of that. What's the order number" and I just laughed at her again bc had you just listened I was already giving you the order number. Then she kept saying that the order number should start with a 6 and I told her that it was online order so it starts with a 3. She was confused by this and called a manager over where he had to explain to her that the error was not the system but was in fact a user error bc the coasters I was returning were a set and not individual. So Nella, you don't even know the products, you have no idea that online order numbers start with a 3 verses store order numbers that start with a 6. Then to top it all off I asked for an email receipt and she just clicked print on her end and printed my return receipts and did not email them to me. Goodness I'm not sure how she got the job let alone Keeps it. Terrible customer service and literally does not even know the product nor the systems. Not the level of service that I would expect from crate and barrel

I'm sorry to say but they have the Worst customer service I ever head ! I order a bed 6 weeks ago cost me 3,000 I schedule a delivery date and they show up without the bed saying that it's can't be delivered till Oc 1 witch is almost 4 month after I placed my order I talked to Lisa the " Manager " and norlan and they can't give me a solution they said it's pushback because of COVID-19 I don't like that a corporations are given an excuse of Covid to not bring your Servis Covd is over Business are usual for the paste 1 year and they still using that excuse And I need to sleep on my mattresses for anther 2 month !! Don't go there you won't get any good service !!

I have no idea what is going on in these Covid times, but the sales associates here are so extra and even more rude than usual. I wanted this cake stand and my sales associate was pushing me to take the store display that had all these scratches on it, so I asked if she could grab one in the back. Well, Karen seemed like she didn't want to, saying in a exasperated "I don't know if we have any more in the back.... I'll have to check." I knew it was gonna go downhill from here with that unnecessary attitude. Just say, no problem! And check. Is it really so hard? Indeed, it gets worse. When I asked if someone could assist with me by helping me to carry some of my purchase (I'm pregnant and want to avoid carrying some heavy items) she suggested that I do the curbside pickup in the back. I've done that before and it's hard to find parking and you have to wait super long, so I say no thanks. She insists and was pushy about it. When a customer says no, please stop being so pushy. I was going to buy two cake stands but since I have to carry it myself I stick with one. Final straw was when I saw her attempting to stuff all the items in one large plastic bag. I asked to have her put half the items in a paper bag was she really got annoyed, "I ALREADY told you we are out of paper bags" Then started scolding me about the global shortages!! First of all, I don't recall her saying that. And secondly, I didn't realize she was an economic professor on the side. Note: there is no shortages, the price of paper products has risen and it looks like Crate & Barrel is trying to save on cost by switching to non environmentally friendly plastic bags. I am so over dealing with rude sales people. I don't understand why they aren't trained properly to be nice and polite? Honestly, can they just have a few self checkouts so I can avoid dealing with such unpleasant banter. The items at C&B are amazing, but the in person shopping experience is a big fat zero.

Their delivery service is absolutely horrible. We waited over 6 months for a special order. Then their delivery vendor comes, doesn't call saying he's at the gate, and drives off after sending a text that he's leaving. Watch out for their Euromarket DB delivery vendor. Then the driver had the nerve to ignore our call and blocked us!

Extremely rude staff - can't get anyone to help, and everyone is pushy with selling. When you are in store, my best advice is to just let them know you don't need help - find what you need and order online! Had an employee snatch product out of my wife's hands! Incredible... Won't be back to this location Edit: Tyler, please provide a direct line contact number

I had to piece meal dinner plates and salad plates to complete my daughter-in -law's birthday present of Dover Snowflake dinner plates and salad plates. I used the following locations Hollywood, CA, Clybourne and Halsted and Naperville, Illinois. Each and every store employee was knowledgeable and helpful.

I appreciate all the safety precautions this location has in place for COVID-19. This store is so dangerous to go into because I want to buy everything! You cannot beat the quality, value, and customer service of Crate & Barrel and that's the reason why my husband and I had our wedding registry here. This location is near Rodeo Drive and there is conveniently a parking structure behind Beverly Dr. with an elevator that takes you directly to the storefront. Free parking for the first two hours.

Couch ordered 10/31/21. 10+ delays and still waiting. It's been almost a year. Would have cancelled months ago except it kept telling us it was expected soon and now it pushes it back two weeks at a time just to keep us from cancelling. They stopped emailing us the automatic delay notifications, now we only know when we manually check on our order. Don't be like us, do not order the couch and the second you see any delays RUN.

This is one of the best Crate and Barrel stores. More convenient than the Grove because of mall parking. Beverly Hills has great parking and it's usually free. The salespeople are super helpful. They helped us pick out our dining table, dining buffet, and chairs. Also worth stopping by to check on their clearance items and deals. They have them gathered on the second floor. We got lucky and scored a great deal on our dining buffet. I give it four stars because Crate and Barrel is expensive, and haven't seen any furniture stores meriting 5 stars. Overall, I like Restoration Hardware more, but it's significantly more expensive. Crate and Barrel is our #2 choice - great items but still expensive.

The store offers beautiful products, but the service provided by the interior designers (specifically, Sima) does not match its high-end status. My experience with my assigned interior designer was extremely unpleasant. She displayed rudeness and impatience in our email exchanges. When I sought confirmation on the payment amount over a call, she spoke over me and snapped, claiming she had already provided the information - when she hadn't. She charged me without giving me the final payment amount. Additionally, during the discussion of my payment details, she mentioned something about 'finance or rewards' without explaining what the two options meant. When I requested clarification, she reluctantly and annoyedly provided some explanation. I had to interrupt the conversation to address her inappropriate tone towards me, a paying customer. Subsequently, I had to escalate the matter to the store manager. I am profoundly disappointed at how rudely I was spoken to after investing significant amounts of money in decorating my new home. Adding that she was 45 min late to the initial appointment and promised me designed by Friday, which she didn't send - I had to follow up. During our meeting, she said she can offer me a 15% discount. Then on email she said she can no longer offer it. Then few days later emailed me again to say she got it approved by her manager and can now offer it. Why offer it on the first place of it required managerial approval?? As a result of being spoken to like a piece of dirt, treated like trash, have decided to take my business elsewhere. I am respected at places like Pottery Barn and William Sonoma. I am also cancelling the credit card. I don't understand why it's necessary to be so rude to someone who simply wants to place as order.

Great selection in this specific store and the associates are so helpful. Ask for Darrin, he is so knowledgeable with all products and was an incredible help !!! They always have a great sale selection at this store !

HORRIBLE customer service. Monique is the one who "helped" me and literally did not want to do anything. Laziest person i've ever encountered. Horrible attitude and the so called manager was even more useless than she was. The employee's at the Topanga location are 100x more helpful. I will never go back to this store. I wish everyone could see how rude Monique was. Never met a more useless person in my life. Why is she even working when she doesnt even want to move... Do yourself a favor and never go here.