Crate & Barrel

We had a good d experience here. The store is huge and it may take a second to find an associate to help you, but once we did she was very helpful. Lots of inventory and reasonable prices - especially the items on sale. Definitely shop the sale items! VictorB

Horrible company! They have jerked me around for weeks over an expensive piece of furniture. Now I was just told, we can pick up the defective piece Tuesday - Friday and when I said I had already missed work only to have them not show up, I was treated horribly. I requested a Saturday, which is not unreasonable and Kim said very passively aggressively, I am trying to help you here! Really, you act as if you are doing me a favor when you are getting paid. I have not been paid for the 5 failed delivery/exchange attempts I have been available for. 40 hours of MY life. Shameful company!

Jacqueline watched us walk in, cold and non existent customer service. I was looking to buy the whole outdoor set but im taking my money elsewhere. Next time dont stare at my partner of color the whole time.

I purchased a set of full bed sheets last spring. The sales person told me that the sheets were of the highest quality and assured me I would love them. They are for a guest room and seldom used. I washed them and they were horrible, more like wrinkled paper than pima cotton. I repeated the process several times with mild temperatures and fabric softener. Still horrible. When I returned to the store in January the store manager said only a 30 day return was honored. No recourse at all. I was pleasant and calm. So I walked out, never to return. Sad…

Our sales associate and design consultant, Irena, was very helpful and patient while we tried to make up our minds.

On my day off, I stopped by the store, not realizing that there was more to it than just kitchenware. I was fortunate enough to meet one of their very friendly and welcoming crewmembers (Lana,) who took the time to walk me through not only the selection process of styles and designs, but also how they would best complement our new home. Lana took the time to ensure that we would also receive the maximum benefit (rewards dollars,) from the recent Labor Day sale. After doing our homework and making sure that every piece we had selected was just right for our home, we were able to place the order over the phone with Lana. She made the ordering process seamless and FUN ! She is a great teacher! These are quality pieces that we will likely only buy one time for our forever home. Thanks to Lana and her team, we will be receiving a significant amount of rewards dollars that we can’t wait to come back to the store and continue to build and create that WARM FUZZY FALL FEELING Lana and her team were amazing !! CHECK EM OUT !!

I stopped by last weekend because I needed a new dresser. Went to the appropriate part of the store. The sales associate wearing jeans and a black gauzy top actively ignored me for 10 minutes while she was focused on a couple that told her they were still thinking and a man with a dog. I left but not before I gave feedback to an assistant store manager. Super disappointed because I was considering an $1800 dresser and would have loved more information. Guess who got my business? West Elm because one of the designers came and spoke to me immediately as I was looking for dressers. Crate and Barrel is the store I grew up in in Chicago and it’s my go to store. I guess not in Tucson! 🤷🏻‍♀️

Always has high quality items and appliances for your home. A nice store I enjoy browsing and shopping in.

I am interested in Crate & Barrel's Aviator sofa, but there is a problem ... they do not have this sofa, or its matching chair, at any of 4 locations to see it and sit on it. Those locations being Tucson, AZ, Scottsdale, AZ, Dallas, TX-area or Chicago, IL-area. If I order the couch, it would be a custom order and considered a final sale. Who does this? Well, Restoration Hardware and Arhaus, but come on people. These companies expect a consumer to purchase a $3K couch, sight unseen? I certainly would have expected, at least, the chair to be on display at one of their bigger markets. Customer service was nice and empathetic, but there is nothing they can do to help.

Employees are rude and unless you are Caucasian, they will ignore you. Would not recommend entering their store! Deserves less than one star, but Yelp doesn't allow me to post without selecting one star.

Let me preface this by saying I am against playing victim or crying racism. I am a Latina woman married to a white gentleman and have bi-racial children. That being said. I have visited Crate and Barrel at La Encantada on several occasions and every single time, I have been treated rudely. Not once have I been greeted when entering the store. And, I have witnessed the store clerks happily greeting other customers as they walk in. I thought I would just let it go, but today when I went in, I was again looked at, and ignored but immediately after, a Caucasian couple walked in and two store clerks enthusiastically greeted them. I said "hello" to the clerks hoping they could help me and they looked at me for a second and then turned away and started talking to each other as if I wasn't there. This is UNACCEPTABLE! I felt horrible. I am a small business owner and would NEVER treat a potential customer this way. As I previously stated above, this has happened more than once. Needless to say, I will NOT be going back to deal with these snobby women. Managers, you need to teach your employees to DO BETTER!!

Super large store with beautiful options!! Many staff to help one. I love their extensive linen and tableware choices. Furniture, vases, candles, napkins and more. A great place to create a plan for any room. Most items are moderately priced. One of my fav places!!

I always love a store that is clean and organized...which is exactly how I envision my home if I could buy everything in Crate & Barrel. I love to walk through the store and dream about hosting dinner parties and cozy movie nights. This store has just about every kitchen staple that you could need and most of the options are affordable. Nothing is cheap, but I am a firm believer in "you get what you pay for" when purchasing things from this store. The sturdy basics that I've bought from this store have lasted through the years and look just as good as the day I bought them. My favorite purchase is the white ceramic deep pie dish. If anything, it's a nicely air conditioned option to browse and kill time.

Went to pick up a gift for a client. Lots of gift ideas and good service. The store was clean and bright. They also boxed up the gift for me. Sometimes I forget Crate and Barrel because of Pottery Barn but I can always find a more reasonable priced gift there.

I have made several online orders and selected store pickup at this location. They had my items ahead of schedule most times and the staff are always speedy and helpful. On one occasion they couldn't locate a small item that I ordered, but the store manager contacted me quickly and ensured they had my address correct so they could mail the item at once - Overall, great customer service! I also enjoy browsing the store as it is laid out nicely and the vignettes give me good ideas.

I seriously love Crate & Barrel! I love coming here and browsing the store for things that I want to buy. I love their colors, and their contemporary, yet minimalistic style. I love their tables, their patio furniture, their dramatic displays, their patterned bed spreads, and I love everything about the way they somehow seamlessly put home items together in a way that just, well... FLOWS! I've bought a lot of glasses here, and some serving bowls and pans too. They are in my opinion a good value, and all their items hold up well. I wish I could say I've bought a lot of furniture here, but I haven't- YET... I want to, and I probably will within the next six months when we are ready to get a new sofa at our house. I'm pretty sure that this is the place we'll end up getting it. The location at La Encantada is quite high profile, and in my opinion, they are the flagship store. We are lucky to finally have them in Tucson! Right now, they have bedding on sale for 20% off- through March 4th. They also have an outlet that you can request a catalog for online. Check out their website: www.crateandbarrel.com for more design ideas.

Save yourself a trip if you are not able to wear a "surgical" style face mask that covers your nose and mouth due to breathing/medical issues. The La Encantada store does not want to do business with you if you are only able to wear a face shield...no medical exceptions here!

Having moved into a 4 bedroom house from a studio apartment, my husband and I were in search of a living room set. In Tucson, there aren't many nice furniture stores and we definitely weren't going to buy our couch from a certain store with a man's name. Our sales person at Crate and Barrel (Christina) was very respectful and helpful. She gave us information regarding the couch set we wanted to buy and we ended up purchasing the set which was on a Black Friday deal. A few days later, I noticed that I had found a 20% off coupon that I had forgotten about. With no questions asked, we were refunded the 20% by phone. I was so happy with the customer service provided by C&B. The C&B delivery team wore booties and were very respectful of our home. They were super efficient and I received a call from C&B afterwards, asking us how satisfied we were. I will definitely return for future purchases and recommend them to others.

When thinking about big name home goods/furnishing stores I think of Pottery Barn, Crate and Barrel and Williams Sonoma. I've shopped at all three and have come to the conclusion that Crate and Barrel is just right for me. My style is more contemporary and minimalist, which is why I'm drawn to this store in general. But putting that aside, it seems like almost everything here is priced just right! When it comes to tableware and flatware needs this is my first stop. And of course, their seasonal decor is fabulous. I come here more during the holidays to stock up on their awesome Christmas Tree ornaments! Overall the quality is solid and it's money well spent.

The people who work in this store have exceptional customer service skills. My husband and I were looking for outdoor furniture and spent a good bit of time with Kristina who was extremely helpful and a joy to work with. She is knowledgeable but also incredibly friendly and diligent. One day, I visited the store on her day off and was helped by Mary who was also quite friendly and helpful. Today we visited the store on another matter and Lindsey was great as well. We needed the assistance of a manager for some price adjustment due to sale pricing, etc and worked with Henry on this. He was absolutely WONDERFUL. So helpful and professional. I will continue to purchase many more things at this Crate & Barrel store-- the only one in Tucson but far and away one of the friendlies stores nationwide. Great job, guys!

I leave the home decor stuff to my wife and she leaves the cooking to me. Between the rows of dishware, home decor items and kitchen gadgets we can always find what we are looking for at Crate and Barrel. She loves their seasonal items and can't leave the store without finding something to spruce up our house. I like their selection of kitchen gadgets and glassware. If we were ever to have a yard sale, I think the stuff we have bought from Crate and Barrel would probably get it's own table.

I ordered a Le Creuset Dutch oven from C&B.com but it ended up shipping from the Tucson store. I've ordered multiple le creuset pieces from Crate & Barrel before and they have always arrived in a Le Creuset box nearly packed inside a C&B box. This order came with out the original Le Creuset box and with a different knob than shown online. It was obviously a return. When spending $350+ I expect better. The sales associate I was connected with said she didn't believe it to be a return but something is obviously very different with this order than my past Le Creuset orders. They are sending a replacement knob.

This is an edited review based on a previous issue I had with a chandaliar. The manager contacted me after reading my review and did offer sincere apologies. I was very happy to receive a gift certificate and appreciate their concerns I had with the product.

I'm a frequent shopper at Crate and Barrel and I have to say that I have no intentions of changing that! This particular store has a great staff. When I bought my dishes and glassware here, the woman at the checkout was nice and packaged everything very carefully. I also bought some upholstery fabric here and the man who helped me was great. I was able to take several samples home (for free) to see what I really liked. When I decided and ordered, he called and kept me posted on the status. (Also, the fabric is made in the USA, mine shipped from my home state of NC!) It's a great store, they have everything I could need plus the service to help me find just the right thing.

Definitely a cute store to check out for home decor! However, home goods on oracle or the one on Broadway/kolb usually has the same products and home goods has them for way less. They don't have the same furniture selection but as for stuff for the kitchen, it's way cheaper at home goods.

Overall I like this store. They have all kinds of great things for the home, kitchen, etc. I really like it and enjoy browsing. Customer service was great. People kept asking if we needed any help. It was nice. But at the same time it was almost too much-- I've never had people want to help me so much! :-D The biggest reason for the lower rating is the cost. Everything is overpriced and way too expensive. It's why I rarely shop here. You really have to hunt for items that are priced well. Overall the cost for the items is just not worth it to me. But if you don't mind over spending and paying too much for overpriced items, this place will be fine for you.

I have been traveling from Sierra Vista to this Crate and Barrel for a few years and the prices are equal to what you get. Everything is well built and the service is amazing. Mary F has completely taken care of us. From the mundane (defective item) to the exotic (need 5 feet of matching thread to repair a rip; lost 3 plastic thingies - amazingly she knew what this was), Mary has fulfilled all of my crazy requests with good humor and perfect results. As I said before, you get what you pay for - a little more mkney for a much better product and fantastic service. It isn't "can you afford it?" it is "can you afford not to?"

Having returned to town from a funeral, I did not have much time to purchase a shower gift, so I ordered online and chose to pick up in the store. In my order there was a gift option offered. I figured I would pick the gift up on my way to the shower. When I arrived at the store, the item was in a plain white box with lettering. That's it No bag, no wrap. Just a handle. I asked if I could have it placed in something a bit nicer since I needed to go straight to the shower. Nope. The clerk told me to go to the card shop upstairs and buy some wrap and wrap it myself. I kid you not. I have five weddings this summer. I wonder if I will be going back to Crate and Barrel? Uhh, don't think so.

I can't believe that I haven't reviewed Crate & Barrel! I love housewares so this is one of my favorite stores. All of our tableware, bar glasses and many of our kitchen gadgets are purchased here. As Isabella wrote, the Christmas ornaments are fantastic. Each year we buy a special ornament for the tree which symbolizes something special from that year. We can always find the perfect ornament at Crate & Barrel. The clerks are always very helpful and friendly which is a definite plus. As stated, one of my all time favorite places to shop. BTW, our ornament this year was a martini glass to symbolize my becoming an Elite!

Customer service in the furniture department is amazing. Marijo is a gem, knowledgable and so patient. Truly was looking out for my best interest and specific needs. Thank you!

While I am a big fan of all crate and barrel's I really love this location. They have a great layout, large selection of items, and friendly sales associates.

I Create and Barrel. They have lots of home goods. My wife got me one of their tables a few years ago and we love it. It has held up great. Like Williams & Sonoma, they have lots of kitchen gadgets and appliances, but slightly cheaper. The employees are always friendly no matter if I am wearing my motorcycle gear or if I am wearing regular street clothes.

I love everything about Crate and Barrel. Years ago I used them for my wedding registry and have built my home on their classic style products. The service is friendly and quick, the store is clean, and the quality is excellent!

I love high end kitchen and dining products, and Crate and Barrel always delivers, but not necessarily always at the high-end prices. There is usually something on sale, which is what I always go for. The employees are warm, friendly, and service is fast.

Crate and Barrel is a fantastic place. I do love their decor and such but I'd have to agree that it is a little pricey. I purchased some dinnerware that I absolutely love- totally worth the money, too!

Love browsing through the Crate & Barrel store. I purchased a floor lamp which was not available in store but was ordered for in store pickup. It's been over a week and the lamp has not arrived. Called the store to get delivery status, spoke to the store manager and was shocked to hear the tone from the store manager. She was rude and unhelpful. This is not what I expect from a high end store manager. If they offered to order an item for you, it would be easier if you went online to order the item yourself and delivery would be much faster.

Do NOT buy furniture from this place. If you do make sure to read all the information yourself! DO NOT TRUST what the store employees or the manager tells you because they are just out there to sell you on the quality of their furniture or customer service which they have NONE of! WORST EXPERIENCE EVER! Curious about my experience let me know! Be glad to tell you about how horrible their furnitures and customer services are!

Love this store. Everyone is super friendly and helpful and the atmosphere is so relaxing and inviting. Excellent marketing strategy because I just want to take the store home. It's rare that I leave empty handed.