Crate & Barrel

Amy was super friendly and helpful. They have really good selection of accent chairs and sofas. Love all the decoration items, kitchen accessories and patio furniture.

This place is always awesome with great items with lots of nice style. They have a new moving discount also some of their clearances are amazing.

This store is huge and fabulous. Two levels of beautiful things for your home. I purchased the Barrett sofa one month ago and opened a credit card to get credits towards merchandise. The sofa really brightened my room. It is a bit firm, not a slouchy couch but that worked for me. I also love their decor and housewares be it pillows or martini glasses. I opened a credit card for the sofa purchase when crate and barrel was running a special that provided credits higher than usual. I got credits of $400 for the sofa purchase, which can be redeemed at a later time. However the credits do have an expiration date. I was hoping to find four suitable upholstered dining chairs, but had no luck with that because the offerings lack padding. I don’t like to feel the frame when I sit and that would be particularly bad for large people. I found nice chairs at at great value at Ashley, and applied my credits at crate and barrel to a high end expresso machine. The people at Crate and Barrel are very helpful and attentive. If you like this review, please click on the Helpful button.

I placed an online order and picked up at this store. First of all, the service was spectacular. The woman at the front desk (she has a 7 month old granddaughter) was very sweet and kind as I waited for my order. The lady that brought my order was also wonderful! They clearly love their jobs. When I got home, I opened my package and I got 12 hand-blown glasses. They were packed more carefully than any package I have ever received in my life. The glasses are beautiful. 2 had minor defects (not a big deal) but I contacted customer service and they immediately ordered replacements that were soon delivered straight to my house. What an amazing experience from start to finish. The store is beautiful and if we lived closer, I'd be there all the time shopping! Thank you Crate & Barrel!

Fantastic store, great ideas and presentations, a long time fave for stylish, quality home furnishings, furniture and kitchen gadgets

I regret to say that my experience with picking up an online order was not as positive as the other reviews suggested. Instead of opting for curbside pick-up, I entered the store. The associate at the counter near the parking lot door made me feel unwelcome and inferior. She incorrectly informed me that online orders couldn't be picked up until noon and that my item was likely unavailable due to being out of stock. Her unwelcoming attitude and poor customer service made me reconsider choosing Crate & Barrel for this bridal registry purchase. I will definitely shop elsewhere in the future where my business and I are valued and appreciated.

Problems with outside pick-up, waited over 30 minutes, couldn't reach store directly by phone, ended up going inside to get the order eventually, and no explanation was given for the wait. There seemed to be confusion that we were there for pick-up... This was the second time we waited a long time at outside pick-up for something ordered online days in advance. Online it directs you to give an ETA which we did a half hour before we got there, and it didn't prevent this long wait. The store was not busy inside either, so it seems it would be better to pick-up in store. Others were getting their orders at the outside pick-up zone so we called the phone number on the pick-up zone sign after waiting a while. The number doesn't go to the store but instead to customer service. The customer service was helpful though and got in contact with the store. Won't be doing outside pick-up again since there seems to be issues with the process.

Friendliness of Staff - 5/5 Knowledge of Staff - 5/5 Quality of Items - 5/5 I purchased the Amina dinnerware set in fall 2022. While putting my dishes away after running the dishwasher yesterday, I dropped one of the dinner plates and it shattered. I didn't expect it to break like that and I felt upset. Surprisingly, the dinner plate was still available online - on clearance. I called the store and spoke with Cindy. I explained the situation and asked if she could order 1 plate to the store for me. She patiently listened to all of my details and actually ordered the plate for me to be shipped directly to my house. I have anxiety, in general, and Cindy's service made me feel cared for. I hope that Cindy gets a strong raise for 2024, because she is living out what quality customer service should be.