Crate & Barrel

If you love yourself do not buy furniture from here especially if it needs to be delivered and installed. You will put yourself through a month of h3ll at the minimum. Whatever you order will always be damaged no matter what you order, then they’ll deliver it again and it will still be damaged. If you have even an ounce of respect for your own sanity, stay away. This company is a wine company anyway, don’t buy furniture

I just purchased a Cuisinart Supreme Grind automatic burr mill. After reading the directions I opened up the bean hopper and noticed that it smelled like stale coffee. The grind chamber also has substantial residue of stale ground coffee. I called Crate and Barrel and talked to an employee about my discovery. She said that Cuisinart sometimes tests the machine before packaging. This is not hygienic and should be disclosed to the consumer. I requested a clean replacement and she said that they are not available at the store purchased and would have to be ordered. Very unsatisfactory purchase and now a hassle to return.

Really great customer service. A tall guy (sorry I forgot your name) helped me yesterday with an exchange of a broken bowl I received for Christmas. Easy, quick, no questions. While he was getting me a new bowl I looked around and found some amazing scented items I had to have. The same person helped me find something in the back that was out of stock on the sales floor. I felt like I was asking for annoying things and he went out of his way to make sure that he found what I was looking for. I don't think I've ever shopped in this store before and will definitely be coming back.

I just got my sister and her husband the most amazing little house warming gift here! The have very different décor tastes… she is more rustic and he leans more to the contemporary side which can make shopping challenging, but not here! I found this amazing drink dispenser with a wood/ marble stand that I think they will both love!

Worse management and the crew. They all are incompetent have worse attitudes.they are so fake when they talk to you. You can see their hate that they have to help you. Specially the manager he is a jerk. I will never shop here..

I was shopping there last week and I asked to use the bathroom, someone downstairs told me it was located right up the stairs. The hallway was blocked by a metal rack. I asked the man upstairs and he told me the bathrooms were out of order and there was one across the street but did not know exactly where. I then told the woman that I first spoke with and she said “oh yeah after 2:00pm he sometimes closes the bathrooms so that all of Pasadena won’t come and use them”. I had to go to the bathroom so bad, so I sat my basket down and went across the street to try and find the bathroom. When I got over there I could not find it so I asked the sushi restaurant if they knew where it was. The person at the front told me “there was not one, but I could use theirs” thankfully. I then went back over to Crate & Barrel to finish my shopping however my basket was now gone and the stuff I wanted to buy was put away. I was so mad about this whole situation that I just gave up and went somewhere else. Also not only is that rack blocking the bathrooms, it is also blocking the emergency exit. These employees do not care about their customers or their safety.

Horrific customer service. Purchased an item on final sale, and was told by the associate that I needed to hire a service to ship it to my house as soon as possible, so I rushed to schedule the delivery service within 2 days. The associate called me and said the item might not be ready to ship until a few weeks later - I mentioned that I had already paid for the delivery service, so the associate said not to worry - the item will be ready in 2 days as planned. So I got a double confirmation that I should expect the item in my home in just two days. I rushed home to make space for the item in my house. Had to give away furniture and throw things away. Crate and Barrel called me the next day (18 hours before scheduled pick up) and told me I would not be able to get the item under any circumstances. Furthermore, they would not offer me any compensations like free shipping, refund of the cost of the original shipping, reductions in price, or even any effort to get the item to us sooner. Now my house has no furniture inside it and I'm supposed to host my boss next week. I'm going to be so embarrassed. All because I tried to follow Crate and Barrel's instructions.

Great home store! They have appliances to knifes, and furniture etc.