Crate & Barrel

We had a great experience working with Lilly Gash at this store. She took her time helping us pick out a sectional couch and never made us feel pressured into buying. Great team here!

I really wanted to enjoy shopping here. As soon as I walked in, I was blasted with freezing air. I’ve never experienced such cold. It’s almost as if they’re trying to keep customers out. I saw other people leave immediately after they entered as well. Would like to come back without having to wear a snowsuit.

Great service and a great selection. The staff were extremely attentive and helpful even near closing time and clearly enjoy their work. Note that the entrance is next to L.L. Bean, not in the middle of the mall.

Guys get paid for the furniture, for its delivery then leave the job unfinished with large items in my garage. My car sitting outside in 90F weather for a week. No one follows up and impossible to get to their customer service, just a bunch of idiotic chat bots unable to comprehend and process simple issues, 1hr+ on hold phone calls.

This review is mainly for Miss Felicia K who is a C&B store associate at the Ross Park PA location, store #656. Felicia was exceptional in every possible way! I have had bad experiences with the customer service at the store in Lyndhurst, Ohio, and decided to call a location in another state nearby. I explained my past experiences with C&B, and Felicia was not only compassionate and understanding, but patient and kind. She treated me exactly as a customer should be treated. I called the Ross Park store to inquire as to whether or not I could have them pull an in stock store item from their shelf, ensure it was in new and excellent condition, for me and have it shipped directly to my home. Felicia didn't hesitate to help me. She was an absolute gem! I adore her fun personality. She worked with me over the phone to get my order in and I just received it today! The faux fur throw I ordered is indeed in perfect condition, and I can tell that my order was treated with care. From now on, I will call the Ross Park location and ask for Miss Felicia K to help me again with products and future orders, because Felicia went above and beyond and I couldn't be happier with the outcome of my experience through her with C&B. Thank you again Felicia! You are truly the BEST!!! :)

I ordered 4 units of counter stools in November 2024, have waited for shipment for 8+ months, still couldn’t get a shipment date. I’ve called them several times, was told there was no way to cancel the order and there’s a chance I could wait for 10 years. This sounds funny but that’s what the lady told me. For the record, the lady told me that on 6/5/2025 afternoon.

Had some really nice stuff. Also Not as expensive as some other places. Wish they had more outdoor furniture choices at store.

We ordered a sleeper sofa to our home. Sleeper sofa overall is okay. It was delivered with some bad stitching and an area of tarnished fabric. The MAJOR problem is the third party delivery company they are utilizing (Star Plus Delivery LLC). This company's truck blatantly hit and run the corner of our row home. Despite chasing after the drivers, they did not stop and illegally turned down a one way street to evade me. The drivers also told us that they had just ripped down some power lines on their previous stop before delivering our couch. Very displeased that Crate and Barrell are utilizing such a company to handle their deliveries.