Dana V.
Yelp
I recently did an appetizer and bar service event with Crave and it we encountered disappointing and rude service with Crave. Here's the breakdown of our negative experience:
- When we had to reduce the quantity for our order, they put up a fight about doing so. While I understand that this is their business, they were completely inflexible and hardly came up with a compromise. The end result was that we kept the number at where we originally expected and they would only take away 1 option for the appetizers. This resulted in a lot of wasted food.
- When we arrived, while everything was set up physically, the woman working the event was not solid on the timeline for the evening. Despite having the schedule clearly written on her work-order, she was still negotiating it with me. After we discussed it at length and it appeared we reached a conclusion, later on she brought her supervisor over to me and he began with saying, "so I understand we have an issue and misunderstanding about our timing for tonight". I was busy with getting things ready for the event and it was irritating to have to have this conversation again. These details had been clearly worked out from the beginning of when we first booked them.
- Despite saying that the caterers would be quiet in cleaning up, they were quite noisy and distracting to our guests while we were doing our presentation. At times, it was difficult to have our conversation.
- During the program, while the female caterer was cleaning up, she literally pulled a full wine glass out of the hands of our guests. This was beyond rude. There had not been any mention about them needing to take away the glasses before they were to leave for the evening ahead of when we began our program. In fact, they were still pouring full glasses as they watched our guests take their seats. They shouldn't have pulled glasses out of our guests hands and they should have mentioned their need to remove the glasses before we began our program. When she was asked to leave the glass alone (in front of all our guests), the woman put up a fight about it. Finally, it wasn't until we said we would cover the expense of the left glasses did she stop what she was doing.
- At least for the female caterer, it seemed as though from the beginning of the night, she wanted to be be able to get out of work as quickly as possible. That's not the type of service that we were paying for. However, the male caterer was helpful.
- The quality of the food was not wonderful. It was OK, but it could have been better.
I would NOT hire this company.