S. R.
Google
The food I’ve had is interesting and good! However, for someone who orders for pickup on a short lunch break, the timing of the orders being ready and available to grab by the predicted time is not consistent enough (appears to be an understaffing issue which I know must be really hard to navigate). I will also say I have asked for condiments and utensils multiple times (which is an option in their online store) and have never once received them, which is extremely frustrating. Utensils don’t appear to be available in the dining room either.
As many places utilize, they really need a spot that’s dedicated to picking up orders for bags that are ready, because having just one person to hand out orders (which requires taking names), take dining room orders, and then deliver dining room orders to tables does not work when a line is out the door. If your food is truly ready by its predicted time and it’s just sitting there out of reach because you have to wait in line for someone to take your name and hand it to you, that is very frustrating and defeats the pickup purpose.
The main woman who staffs the front is always super polite and does a great job at acknowledging you even if she can’t be with you, which is huge! She keeps her cool and is so professional. I just need something a little more predictable than this if I’m going out of my way to get lunch on a workday.