Willa C.
Yelp
I have been in here a few times and was going to review the first time I went in, but then life happened. I really loved the place... still do for the most part. This shop is filled with an interesting assortment of women's and men's accessories ranging from hats and clothes to wigs, make up and prop items. We first went in around Halloween the year before last (that whole life thing, but hey at least I am getting around to it!) and found some fox ears and tail for me and a spiffy bowler hat for my boyfriend. Both were reasonable in price. A friend had come with us, looking for some kind of makeup for dressing up and the lady behind the counter was super helpful and friendly. Then, this last Halloween we went back again and got some things and had a similar experience. Based on all of this, I would have given them a 5.
We have been in a few times since then, three times this year alone. We have only bought things once, the other two times the service was weird. One time the lady behind the counter basically ignored us the entire time. I chalked it up to maybe it was a bad day or something. Then, we went in again and the service was off again. No one was rude or anything, it was just a stark contrast from the other occasions that we had been in the shop. Both times I told my boyfriend that I didn't want to buy anything and we left. I didn't feel comfortable, kind of like maybe I didn't belong in there or something. I guess you could say we were uninspired? In any case, we did end up going back in recently for another hat. They do have a nice selection and I had noted that each time we had been in there more recently, you could tell that they had gotten in new inventory. I figured that chances were that they would at least have what we were looking for, even if they didn't talk to us. Hey, they'd have to if we were paying for something ;)
This last time that we were in it was a positive experience. I joked that perhaps the service is better when we are going in with a definite idea in mind of what we are looking to buy, because the two times we went in to browse we had blah experiences. All of the times that we went to buy, it was super good. So, in the end, I'm going to chalk it up to maybe they had a person behind the counter that was snobbish and maybe she doesn't work there anymore? Maybe it was the same lady all the times. It's not like I got a name or remember them specifically. In either case, more times than not we have liked going into this place and have found pretty much what we were looking for.
I can see negative reviews on here about the staff being snobbish or rude, and I can see how it could come off like that on the couple of occasions where we were ignored. Thinking of it, on both of those times I was just in lounge clothes. The other times, when I had great service, I was either dressed up and stopped in before heading to a party or right before a date night. This could be my own issue though - so I don't know? You decide?
I think that ultimately, this is kind of a posh sort of shop. The staff is usually dressed in an upscale casual way and the selection of items that they sell... I could see how it could be a cliquish crowd. That being said, you're coming in here for upscale hats, costume or hipster jewelry, stockings, stage makeup and this kind of thing. I don't think that their behavior is out of the norm if you take that into stock. I gave em 4 stars, which shows I'm a fan.