Gloria Chang
Google
I’ve been coming to Cream Pan for years. The ambiance has always been the same, simple, easy, and welcoming, with lots of fresh food to choose from. It’s been one of the reasons I’ve continued to support them, a reliable go-to spot with consistently good offerings.
But today’s experience left me really disappointed.
I had purchased some food and a hot large latte, but with errands and a lot on my mind, I accidentally left the drink behind. I called the store shortly after to apologize and let them know I’d be back to pick it up later, or if it was okay for one of my staff members to do so.
The first person who answered the phone was extremely rude and dismissive. She gave me clear attitude, made me feel like I was bothering her, and without a word, threw the call to someone else. Thankfully, the second person was kind, professional, and helped me resolve the situation, but the treatment I received initially was uncalled for. The staff was trying to protect one another because when I asked the second girl twice, who that first girl's name was, she wouldn't answer my question.
I wasn’t demanding, I wasn’t rude. I even apologized for the inconvenience. I just don’t understand why I was met with that kind of energy, especially when I was just trying to communicate and find a simple solution.
I really do love Cream Pan as a brand. But the customer service experience matters just as much as the food. It’s the experience that makes people want to return, and if it starts to feel disrespectful or dismissive, it’s hard to want to keep coming back. I’m disappointed, especially because I care about supporting small businesses. But if staff aren’t trained to treat customers with basic courtesy, it’s going to cost them in the long run.