Creamistry

I think my friend’s shake was less WHABAM especially for the price, my ice cream however was perfect and the best I have literally ever say, so creamy and you can tell by how it holds it consistency it’s not just regular, watching was fun too! Definitely expensive though they put a lot of work into each cup. I would have liked the shake to come with whipped cream for visual appeal. Also I was scared it was going to melt and spill based off cup size. I got regular. The chair set up was awkward with everything being towards the window inside but outside had cute tables, the place is quite small though so they make it work it seems. Will definitely be going again with friends. Staff were nice and hardworking. I got the strawberry cheesecake one, forgot the name.

Great texture and taste. I ordered a waffle bowl that was stale the ladies made me a new one right away! Great service! Will come again.

Super cool concept and the ice cream was delish. Service is terrible. I feel like if you aren't going to match the energy of the cool nitrogen ice cream vibe...then maybe you shouldn't be able to work there.

Ice cream is delicious. So this is what liquid nitrogen ice cream is supposed to taste like??? Staff is super nice and fast to make my ice cream. Prices are a bit higher than your usual counter top freezer burn ice cream shop but it’s well worth it. Will definitely be coming back. Found my new fav.

They played Tortured Poets Department the WHOLE time and it was incredible. 11/10 atmosphere and I never wanted to leave. Love that they have non dairy options. It was delicious but I would get a different flavor when I go back next time. Warning the birthday cake has sprinkles in it.

For all they hype is wasn’t much other than expensive. The Nitro shake was tiny and $10 it barely resembled strawberry. The service was slow and apothetic. That comes down to what kind of staff can you get for what you’re willing to pay. Overall the product is okay. The presentation could be better as could the ingredients. Makers Mark Milk and other warehouse club supplies doesn’t make a great impression.

We had great timing with our arrival at Creamistry, as there was nobody in line and we experienced no issues with waiting which others have mentioned. We managed to precede the large rush of customers who came immediately after. The ice cream was alright. It's a bit on the pricier side, however, and you're probably paying more for the liquid nitrogen experience.

Creative spin on a timeless classic. Ice-cream frozen with liquid nitrogen gives a uniquely smooth texture to an age old family favorite treat. Pros: - excellent texture and consistency - fresh ingredients - vegan options - classic flavors Cons: - expensive - baked toppings are sub-par - no sustainable packaging options

"Where do you want to go for your birthday this year?" It's a question I don't dwell on much, as I tend to stick to a few favorite places--especially with the pinch of inflation these days. My wife wasn't too surprised when my answer was to have lunch at Pho Empire in Irving, followed by dessert at Creamistry. I fell in love with Creamistry the moment a friend introduced me to it a few months ago. The ice cream is indulgent, rich, beautifully presented, and fun to watch as it's made instantly before your eyes using liquid nitrogen. I recommend all their flavors, especially the sorbets. I haven't tried their oat milk options or shakes yet, but if they're even half as good as the ice cream, you can't go wrong. Yes, they can be a bit slow, some options are overly sweet, and it's pricey--but this place is an absolute must-try, even if only for special occasions.

I always love a sweet dessert after a meal and was looking so forward to this ice cream but.. There weren't that many customer when we first got here but after couple minutes, the store filled up with a lot of people with only one person making ice cream. It took forever to get our ice cream but also felt bad for the worker tbh because this isn't just scooping type but it's handmade ice cream. I ordered the Thai tea flavored ice cream and it tasted nothing like Thai tea.... I just took a couple bites and ended up throwing away the rest. The store is spacious enough and super bright and the worker was nice.

I love the ice cream here ! It is so creamy and watching it be made is really neat. I recently tried the matcha ice cream and added Oreo, it was SO yummy. I usually get the fruity pebbles and it's hands down my fave. The lady that works here is really nice and fast at making the ice cream.

The ice creams okay, but the staff is even worse. We had some girl who was incapable of basic human interaction and stood on her phone when we first came in. She handed me a wonderful looking ice cream but it was quite messy. There was chocolate running down the side and it got all over my hands. It's also quite expensive. Not an absolute must go but an okay last resort.

I don't know if there are other ice cream shops that flash freeze with liquid nitrogen right in front of you, but it is a pretty cool sell, especially if you have kiddos. My family shared a Cookie Monster and Unicorn and while normally flavors like birthday cake would flat out repulse me, the ice cream was so fresh that I was loving these flavors. They're perfectly balanced - not overly, sickeningly sweet. The creations are very pretty to the eye so I get the high price tag. Typically, paying nine bucks for a single ice cream with a few toppings would make me scoff, but the sheer freshness has drawn me in. I can't wait to come back and try more!

Cool concept but very overpriced for a meh/not so good ice cream flavor and consistency

People wouldn't let us order kept saying that it was 15 mins til close even though it says they are open til 12. When we were walking out the door they said so glad those b***h** left. Over all very unprofessional and I think they need to seriously rethink who works there.

Finally found a nice ice cream option! I was originally skeptical to try based on the mixed reviews but overall pleased that I gave them a chance. Very flavorful and not super sweet. The cup didn't look like much but it ended up being quite a bit. Service was nice as well.

I came here after dinner for dessert. It was about 29 deg but there is always room for dessert, right? It's a unique and novel ice cream store concept where they use liquid nitrogen to make their ice cream. The ice cream is also made in front of you so you can see the entire process. They have several flavors and you can choose to make your own or choose from the menu. A small cup was more than enough.

This was a fun place to eat some ice cream on a hot day. The coffee ice cream had a strong coffee taste that a coffee lover would really appreciate. I think there were too many Oreos added in the mix and overpowered the ice cream. The brownie bites were chewy and soft. Overall the ice cream was good and I recommend you try one of the premade creations to get more for your money if your someone that likes a lot of toppings in your ice cream.

THE BEST ICE CREAM EVERRRRRR!!!! We came here on a whim and almost decided to go somewhere else, I'm sooooo happy we came here instead. This was the best sweet treat I've ever had. The creamy soft texture was so comforting. The whip cream was perfect! The salted caramel complimented the desert so well. My mouth literally 0rgAsmed. I wish I lived closer I'd become a regular!

Great change of pace to take a kiddo. The Cookie Monster was a hit with my munchkin and I dug the affogatos ( :

I quite like the quality of ice cream they serve as well as the variety of flavors. Only complaint was that last time I was there, the place was pretty messy (B)

First time here and everything was great! Quick service and the employees are super kinda and patient. I will definitely come back and visit plus recommend to others......,

This review would be 5 stars but management or WHOEVER runs this establishment really needs to be reviewed. Today is February 22nd, 2022 It is 9 p.m and Citlali (the ONLY employee) has been working here since 5:25 p.m. I just would like to preface that nothing from this review is her (Citlali's) fault. She is the ONLY employee and no management was there. She had to prepare ice cream for 11 ppl at once BY HERSELF by the time I arrived. 1: since nobody was there it was clear the menu and items were running out as 7 items were crossed off the menu 2: the BATHROOM was horrendous. Now Bc she was unable to ever seem to leave the kitchen the bathroom seemed to progressively get worse and worse. This was the end result . The toilet was basically unusable and the floor was COVERED in sticky piss. I really hope this wasn't the only bathroom in the establishment Bc imagine working a whole store by yourself, needing a bathroom break and finding it at this point. Unbelievable. 3: the fact that me and several people were willing to help her at her shift seeing how overwhelming it was says something about how this company values their employees, either she needs a raise or to save herself and leave. I don't ever see myself giving my money to this establishment if this is what they put their resources towards. All in all by the time I got my order (30 minutes later) it was very good and I enjoyed my product but it wasn't as enjoyable as it should've been Bc someone was literally suffering Do better.

Terribly disappointed. Ordered a Green Matcha shake. It had a very bitter aftertaste and tasted like burnt rubber. The person who prepared it said it was supposed to taste that way. Did not offer to check the drink, or replace it. I went to this location years ago with a large group, and at the time, everyone liked what they ordered. This time, with a party of six, the quality just wasn't the same.

Walked in at 10:45pm (they close at 12) and the girl stated they were only serving smoothies. I could the girls laughing in the back looking at the girl lying to our faces. Not even a scoop of basic vanilla ic cream? Its sad people are too lazy to work an honest job these days and close at scheduled time.

Was out in Addison for dinner at a Lao/Thai spot and we wanted something sweet. Looked for open spots nearby (9pm) and found Creamistry. Neither of us had been before. It was a Friday night and neither of us had actually ever been to this area either! There were tons of other restaurants! I parked in the garage and had to go all the way to 3! Ok, so the line at Creamistry was long. A few patrons walked out bc they were told it would be about 30 mins to get their orders. There were 3 people in all working, 1 on register other 2 making treats although it seemed like only 1 person was. We were instantly mesmerized by the way the ice cream were made! But our ohs and ahs were short lived. The young lady taking our order was very disengaged. Told me it would take 30 mins for our ice cream- it seemed like more to discourage me from ordering- not apologizing for the wait. I like to mention to new places I try that I've never been there to see if they are helpful or suggest any must try... again this young lady clearly did not give a s$&t. I ordered. My girlfriend ordered. We opted to wait outside bc it was a beautiful spring night, not too cool- warm with a breeze! Besides, it was muggy as heck inside the shop. After 20 mins I decided to go check on my ice cream bc the inside was completely dead. I see a cup sitting on the counter, but can't tell if it's mine, they do not stick the sticker on the cup to identify it. I didn't want to just touch it if it wasn't mine. The gentleman was in the back cleaning, and the gals were cleaning etc too. The gals both saw me standing there but didn't even ask if I had a question. I finally asked once I felt like I wasn't disrupting what they had going on. Yes in fact it was mine (whipped cream all melted from sitting there so long but whatever). Now I really didn't think it was mine bc my gfs wasn't up there either. And as I mentioned, they were all cleaning etc not in the middle of making my gfs so I really was confused. I asked about my friends and they never made it, had no clue what happened to it etc... so he made hers. I have to say the work area was really messy/ dirty... to their defense, they were BUSY!!! However, I believe in cleaning as I go so I was just a little grossed out. Not enough to make me not eat my damn near $10 ice cream concoction though lol I had the coffee something and my gf had the s'mores. We both concluded the creations itself were not worth that amount of money. The concept and how they make the ice cream is fun! However the dismal and disengaged staff make me not ever wanna come back. The s'mores was literally chocolate ice cream, graham crackers pieces, marshmallows, chocolate sauce and whipped cream. $8?!? No thanks. If the staff was nicer and more engaging I definitely would have added it to the treat places I have when in the area.

Don't not come to this place!!!! Is there a way to give no stars???? We've been here about 4 times over the past few months - it's been worse each time - the "teenagers" running this place have no idea what they are doing - 4 or 5 competent workers should be able to run this place - there were crumbs everywhere - the bathroom was beyond scary - 3 regular ice creams took 45 minutes and that was with several orders in front of us bailing and leaving or asking for a refund - when we finally got our order it tasted off - I'm concerned that the workers here could be so negligent that they could be making people sick - avoid this place - hopefully it will close soon permanently

Does Creamistry care about its employees? From the reviews it seems like a good establishment, but when I came in there was only one employee left to do all of the work. I asked him what was wrong because he was visibly upset and he said that the employees from the night before left the store a mess and he has had to clean the store by himself all while catering to all of the customers AND making the ice cream. That's not right. The poor guy shouldn't have to do all of that because management won't whip their employees in shape(for lack of better terms). As a business owner myself, this is bad business. How you treat your employees is a direct reflection of work ethic and ultimately profits. Management at this location needs a HUGE upgrade, wheres the leadership?

Would have given a higher rating but nope. The place has a great location and beautiful inside. The issue: 1: No greeting from the team working there and simply stare at you and keep going. There wasn't even a line! 2: Being in such a great location, why are they wearing sweats? Like they borrowed their grown brothers sweats. 3: The place is a hot mess! The one of three machines was being used and ingredients everywhere. Zoom into the picture and you can see which 1/3 machines is being used. 4: Ice cream is over priced for the service. In my opinion there needs to be a more stern management present to make sure the service is provided. I don't mind paying top dollar when the service is right.

Dirty and sticky mess. Not sure the mixers have been wiped down in weeks. Counter tops and floors were awful. The team consisted of 3 blind guys leading 3 blind guys as none of them knew what was going on. No signs posted saying what they don't have which was a lot. My daughter went through 2 selections before hitting on a 3rd and it turns out they didn't have everything for the 3rd. This certainly doesn't get close the experiences we had at the Frisco store.

This Creamistry location is problematic. My husband and I went last night, the first time since before the pandemic started, and it was really disappointing. First, let me begin by saying I work in a fast-paced, customer facing role in my own profession, so I am more than happy to give grace and space when it comes to businesses who are swamped with customers and having to fulfill orders in a quick manner while people are looking on and waiting. That being said, it was incredibly busy. The store was jam-packed full of people. I am not sure of what their occupancy was, but it had to have been really close to capacity. It was chaotic, confusing and uncomfortable. When you walked in, you had no idea where the line started. Customers were standing around and you would have to ask another customer where the line began. To add more of an obstacle to the already limited space in the store, there are 3 large, empty liquid nitrogen tanks taking up space where people could be more safely spaced. I get the idea of having 1 empty tank for display, but 3 empty tanks just sitting there looks like they are waiting to be picked up and they don't have space in their back of house. It's a bad look. While there are social distancing circles on the floor, those are completely disregarded by customers. They look shopworn, like they've been there for a long time and they are really raggedy. Even for non-COVID times, I'd say the density of people in the store was a lot. A few customers were wearing masks, but I'd say 80% of them were mask-less, which is even more incentive to safely space people apart. My recommendation to this Creamistry would be to have 1 or even 2 employees work the door and the line to ensure that the place 1.) Doesn't become so packed with people that it is alarming and 2.) That people are clearly oriented to where the line begins. When we placed our orders, there was no place to wait but by the door smooshed in by the large nitrogen tanks, so I took it upon myself to direct people who had just walked in to direct them to the beginning of the line. That is how chaotic and disorganized this felt. I think by having employees work the door and line, you'll find that people have a better overall experience. We do this at my job as well and it greatly enhances the quality of the interaction. People will gladly wait when you communicate what is going on. They could even have iPads to take people's order in line while they wait. It's really that simple. Now onto the actual order we placed. My husband ordered a large- he got a small (he was charged for the small as well as we found out on the receipt) but maybe if it wasn't so chaotic in the store there would have been better communication. The ice cream itself it great! Creamy and rich! The toppings however and the execution of the order is poor. I got the Strawberry Bond and the cheesecake bites were lackluster, like maybe they had been left in the fridge too long and there was no strawberry sundae drizzle on my ice cream like the picture indicated. Only half the staff cared to wear a mask and they all looked like they showed up spur-of-the moment in their street clothes, you know like hoodies and things you really shouldn't wear when preparing food (hello drawstrings). Not the look you want when people are working with food. The area behind the counter was messy and disorganized and the waiting area was dirty. I noticed some of the color transitioning LED lights were out and it was just all around cringe. The pint freezer was storing some random boxes not pints and everything looked like it had been not well-maintained. I would implore the owners of this place to go wait in the disorganized chaos and experience it from the customer perspective and ask yourself if this is really what you want to give your customers? Creamistry is a great idea and I know it's capable of being so much better. I had been to the (I guess now closed) locations on Greenville Ave and in Southlake and had great experiences there. Our experience at this one was just awful all the way around and the only reason I even give it 2 stars is because the ice cream itself is delicious and there is potential to turn things around. I believe in Creamistry as I know it can be awesome- but this location does not show the idea the care it needs. Sure, you'll have lines of people for a while, but eventually people will get turned off by the disappointment.

Found this place after having dinner. The place is very clean and neatly kept. There was only two girls working but they managed to serve the crowd in a timely manner. The ice cream is extremely creamy and not too sweet! A little expensive though. I will be back to try other items! :)

Finally tried this place with my friends on a Saturday night. There were 5-6 people (all looked really young, maybe teens) working behind the counter. It didn't really look clean as they were all wearing dirty hoodies, but they were at least nice. Some of them were just standing there, while the rest were actually working. It was really awkward. The ice cream was medicore. I understand that you are paying for the experience and the liquid nitrogen, but come on? If you're paying $8 for a regular sized ice cream, then at least have it a little bit bigger and filled. Since I checked in on Yelp, I was rewarded (1) free topping and I got the cheesecake bites. 3/5 stars and I'm being generous. I don't get the hype and I won't be coming back...

This is trash! I paid $8 for an item that is shown on display only to get less because they were out of waffles so they decided to use a different ingredient hoping I wouldn't notice. It what bothers me the most is the $8 dollar price tag of a small little dipping cup of ice cream that you can literally finish off in two spoonfuls. And not only that it took them 10mins just to make that. I would never ever ever come here again this was pure Robbery and false advertising. I asked for a regular and that's a regular? What's a small?

The line is always long and they are always understaffed. Also the tips do NOT go to the staff and I think that is really unfair once I heard that. A lot of turnovers with the high school kids and I'm sure it's due to management. It's really a great franchise but I think the management lacks.

Fun twist on ice cream. Crew was okay. The lobby had large tanks of nitrogen, not much space inside to eat.

I was hankering for some ice cream after eating a big meal at the restaurant next door. My gf and I walked in, and the clerk was with another person who was on their phone leaning on the bar and we didn't get greeted or even a "we will be right with you" No eye contact was made from the person behind the bar. Bathroom was out of order and the place was dark as well. Kinda bummed out because it looks cool online. They also had no waffle cones, and there were a few flavors not available, with "not available" marketed over the laminated menu. Reason for 2 stars and not 1 is because the nitrogen cooling the ice cream was pretty cool.

Solid ice cream. I got the small one and it was more than enough. Staff was really nice too.

Stopped by this location after lunch and I was not open. The posted hours are 12-12 for a Saturday. It's 12:15 and not an employee in sight.

first time trying Creamistry was in Houston, Tx Not sure why but this time it was just bleh~ I got the Thai Tea flavored Ice cream I thought they would have Mochi out of all those toppings but they didn't so I just got plain Thai Tea no toppings. Their prices are pretty high We got 2 small cups with no toppings on either and the total was around $10. My friend got Birthday Cake and she enjoyed it I enjoyed mine too but for some reason mine melted sooo fast! Mine became literal thai TEA while my friend's was still in a ice cream shape form not sure if thai tea just has a different ingredient that makes it melt faster or whoever made mine didn't freeze it enough. It is really really creamy and thick. You do have an option of choosing from whole milk or non dairy milk base. Their concept is cute and creative. I think we are just mainly paying for the Liquid Nitrogen.

My friends and I had dinner nearby and spotted the Creamistry while walking to our cars. The catchy name honestly made me stop to try it, plus who doesn't love ice cream after dinner?? I ordered their Nutella with strawberries and my hubby got their salted caramel ice cream. It was so hard to pick because they have so many options! Options for the base (ice cream, there were four choices and they had dairy free options - we got their most popular premium cream), flavors, toppings, etc. To help customers out, they have their most popular choices on the wall, which makes it a lot easier. We were all very satisfied with our choices, the ice cream was probably the creamiest ice cream I've had in a long time - it was delicious and flavorful! Plus, it was a lot of fun watching them make the ice cream.

Please remember we are not only paying for over priced ice cream, we are also paying for an experience. Rude service and music blaring when we arrived. No one wanted to take our order. My daughter mistakenly took the wrong order and they refused to give us the right order. When we complained to them they asked us to sit outside, we waited while everyone else got their order. I then knocked on the window after 10 min and they asked me to delete the photo I took before they gave me my purchase. Worst experience. Ice cream was delicious!

So disappointed. I love creamistry, but this location is awful. Usually I go to the one on Greenville Avenue but this one was closer to me today. I walked in and it was HUMID AND HOT! Next the whole place was disorganized and disgustingly dirty! All machines were dirty and they didn't seem to make the ice cream correctly. Everything was MELTED!!! Horrible experience. Never coming back. I rather go to the one off of Greenville. Plus they have better customer service over there! Not the greatest customer service at this location! For the price I paid and the area I'm at I would expect more.

I loved this concept. It was fun to watch them make the ice cream, even though the crew didn't look too excited about being there. I can understand though, because it was busy so they were probably tired. They have a lot of flavors and options for custom creations but also have options that have been pre created. The flavor I had was really good. i for birthday cake as my base flavor. I loved it and this was a consensus from my friends.

Wanted something sweet so decided to give this spot a try. Never had ice cream made with liquid nitrogen so I figured why not. They were out of a lot of items but I settled on the strawberry bond. It was delicious and so big so couldn't finish the whole thing. The large is definitely enough for two..

On the upside the ice cream is delicious and the staff is really nice. On the downside the credit card machine broke down, they didn't have napkins available and the bathroom was out of order.

LOVE the ice cream, but very sad to see this place deteriorate to the degree it has. Been coming here since it opened and the cleanliness, quality, and customer service have all reached rock bottom. That said, I truly believe the blame rests at the top. Management appears to be nonexistent. If you've had the same terrible experience recently (as many recent reviewers have), you can contact the corporate office via the following contact info below. Creamistry Corporate Office: Address 22755 Savi Ranch Pkwy Ste G Yorba Linda, CA 92887 Phone 657-224-9602 Email info@creamistry.com

I don't know how Creamistry makes their ice cream so ridiculously smooth and delicious, but it's seriously the best ice cream I've had in my life. Yes, it's expensive, but I think it's 100% worth it. The nice thing about liquid nitrogen ice cream is that you can customize it completely. You first start by choosing an ice cream base. If you're not lactose intolerant or worried about the calories, I'd highly recommend the signature premium base. Then, you choose your ice cream flavor and mix-ins/toppings. I usually go with nutella flavored ice cream with strawberries and oreos mixed in. The thing that makes Creamistry a step above the rest is the texture of their ice cream. It is so incredibly smooth and almost has the texture of butter. Plus, the ice cream is not overly sweet, and I like that they can make nutella-flavored ice cream. Since my first visit, I have been back a bunch of times and have gotten a full order for myself. Sorry guys, I don't share when it comes to Creamistry!

For the last couple of weeks, I have been contemplating what to say in this review. It's like writing a referral letter for Jesus Christ--like when something is flawless, what do you say? For starters, CREAMISTRY serves up butter. Well its ice cream of course but its smooth--smoother than LL Cool J trying to slide in your DM. Some may call it a stretch but I am confident in saying that this is the BEST ICE CREAM IVE EVER HAD IN MY LIFE!!! Opening week, I went 3 times and they are far from being cheap. Easily spent $30 on ice cream in 3 days. I even got Mikhael W on this place. She doubted me but who's laughing now? Probably the owners of Creamistry... all the way to the bank. Endless toppings, mind-blowing flavors, and just a downright cool concept. Skip the shake option and go with the Creation options (in my opinion the nitro shakes don't offer the best value). Check in for a free topping and try to avoid going on Saturday afternoons---long lines and ZERO parking. Expect to see way more check-ins from me at this place!!

I was here 6 days ago because the website was appealing. At 7 O'Clock I walked in with 2 people to place some orders. 1 out if 3 ice cream making stations was in use, which is relevant to the lack of efficiency that occurred. They also had 2 individuals working. A third employee saw a rush of 12 people, her shift was ending so she made an ice cream to go for herself and left the 2. My friend got his in a relatively timely manner. Myself and another friend did not get ours until 25-30 mins later and I am sure it's attributed to 2 things. A girl familiar with one of the employees came in after my group but the employee made hers on the spot as a homie hookup. Also my friend who is lactose intolerant (we chose to come here because the lactose free options) had to have her item remade because the initial one was made with lactose. The ice cream is average, I won't talk bad on it. The bigger issue was 6-8 people leaving after my group because they were turned away by the understaffed crew, the excuse given was "the iPad we use to take orders died and needs to charge". These people I saw stand in line (there was 12 of us in there) over 20 minutes without getting their order taken. My recommendation to this place would be to staff appropriately, utilize more ice cream machines, and maybe implement a PDS or board to track the orders.

My ice cream scoop from here deserves five stars by itself for taste, but the shop itself seemed to be struggling. Only one of the TV screens to display the menu was set, so it was hard to know what you wanted until you were looking at the paper menu in front of the register. It was out of napkins, so there was a roll of paper towels laying where the ice cream was served to the customers. Also, it's slightly pricey for a scoop of ice cream, but I believe you pay for the experience of seeing the ice cream being made as well. I went on a weeknight, and the location was not as packed as I have seen it on the weekends. The ice cream is delicious. If you want a fun experience and sweet treat, Creamistry is your place! Hopefully it will improve the service and its shop presentation as well.

To management, if you hire young people, teach them how to run the business on their own. I stood here for 40 minutes and watched your workers stand around and gossip. One of your workers talked while making the ice cream and he didn't have on his mask. Management, for healthy concerns, this should be adjusted quickly.

Service was fast - the lady in the inside was so informative and helped me with the menu. When I finally got my ice cream I fell in love!

First time trying this place was at this location. I must say I LOVE the cashew base!!! Anytime you have an ice cream craving but don't want the dairy, this is the place! I had the cookie monster and it was delicious.

No bananas, strawberries, Nutella, brownies, tropical paradise, or waffle cones. If you like vanilla, come on. That's all they've got today. Wait.... No whip cream or nuts either. Was told when I was handed my ice cream and it was super plain.

Unprofessional staff. Does not acknowledge customers etc. Dirty kitchen and dining area. This franchise owner should be ashamed... your employees have no respect for you or your business.

I can't speak for the icecream because honestly, we didn't stay long enough to order. The staff were extremely offputting in demeanor as soon as we walked in, no greeting or anything. They just stared at us with vacant expressions in place of any form of greeting and then went on to ignore us. We felt very unwelcome. Aside from that the store was so unpleasantly humid and sticky and stuffy feeling that it was ridiculous. Over half of the menu screens were broken and unreadable.