Hethyr F.
Google
Two of us came here during a busy moment. I will get the complaints out of the way first. There were two servers, people standing/sitting in the little entry area, and no indicator on how to get on a 'waitlist'. I talked to those waiting and asked, walked up to the counter thing, and was told it shouldn't be long (I guess that means I'm on the list?). We declined sitting at the counter.
A few minutes later, one server said something to someone and I responded, and I guess I shouldn't have. I was trying to be helpful. She got snippy with me. Fast forward a while, she ended up being our server. We got drinks after several minutes of waiting, we ordered after the people she sat after us, we got our food when they were nearly done eating. Things were much slower by the time we had our food, and at that point she came over and talked with us for a few minutes and seemed like a nice person. I get people have bad days, but when in the service industry, I feel it's important to not take that out on the people you are serving. I left her a good tip.
On to the food - it was great! And decent portions. I was so hungry by the time the food arrived (we were there for nearly 50 minutes at this point) that I did eat the entire main meal I had ordered and only left a few fries, which was challenging as the fries were really good I wanted to eat them all! We didn't taste the ice cream, by that point we really had to leave.
Overall, I think I upset her when she was possibly overwhelmed? while I was trying to be helpful. However, I can't rate my service experience any higher than 3 stars because of what we experienced, and it only reached 3 stars because she eventually did let it go and talk to us like people near the end.
Would I recommend eating here? Yes.
