Creekside Café & Grill

They offer free water here along with disposable cups, which is really convenient. I love fries, so I ordered some — they’re lightly salted on the outside and super tasty. There’s also a designated dining area for guests to sit and enjoy their food. After skiing, it’s a perfect spot to recharge, grab a quick bite, and take a short break. Highly recommend if you need a little energy boost!

Good breakfast sandwiches and burritos. But folks, there’s no endeavor that doesn’t merit skilled labor and these folks just don’t have the skills to keep a line moving; it took me 12 minutes (yes, I timed it) to do nothing more than pay for a (tasty) burrito. This happens all the time. Also, the guy in front of me had to pay $5.41 for a teabag and a cup of hot water. I wish I was in a business where I could get away with a 25x markup.

Great options for the whole family, carnivores and herbivores. Burgers, but also a bunch of plant proteins, see photo.

Hope you like your burgers extra raw. One old man overwhelmed on the girl and like 4 18-25 year olds standing around not doing a thing and one girl actually working making the coffees. Try and eat anywhere but here ideally at Alta.

The food is way too expensive for what you get. $22 for a cheeseburger is a little pricey. It is also very crowded and takes 30 plus minutes to make your order. The skiing is great and a fun place to be.

Be careful of the scam. I ordered a cheeseburger, which is $22 and already very expensive. However, they secretly charged me a tip of 25%. This is a no service food court and I didn’t pay any tip. Here is the math, 22*(1+0.0825 tax+0.25)=29.32

It's an ok place to sit and wait while your kid has a lesson. A bit chaotic and not relaxing but there are comfy chairs!

At the base of Mid-Gad: Came in mid April on a Sunday (late morning), quite empty so plenty of seating. It was nice to get out of the cold for a bit and have a chair! Food and drink is as expected for a mountain eatery (both in price and quality). Service was...meh...but it is late in the season so I can understand that. In all, not 5-star dinning but a solid choice for a quick bite. Probably a better experience for me than most as it was not busy at all. The outdoor area looked like it would be nice if the sun were shining!

Updated: My husband and I spent one night at Snowbird as part of our honeymoon - we came for Oktoberfest and did a package at the Cliff Lodge Apartments, mainly to have the hot tub on our balcony. Completely my own error, I reserved a studio that did not include a bedroom, and we had to choose between a sofa bed and hot tub, or no hot tub and an actual bed. We kept the hot tub room, and I'm not sure it was worth it because the hot tub destroyed my skin with a pretty severe case of dryness that I have never experienced from a hot tub before. Our room was definitely dated and did not include air conditioning (heat or ac), but we didn't really need it due to the almost perfect weather. The views were unbelievable! We didn't need a kitchen, but it seemed to be well-appointed. The bathroom was also very dated with a slow-draining tub. The sofa bed wasn't bad for a nap, BUT a whole night sleeping on it was AWFUL. It was so hard and I. Have a shoulder injury it aggravated pretty badly. Additionally, our hall was pretty noisy all night (room doors have a high door sill/threshold between floor and bottom of the door), despite 'quiet hours.' Housekeeping also came and knocked on our door at 8:45 and 9:45 am when checkout wasn't until 11! Just WOW to that. We're on our honeymoon and they interrupted 'honeymoon time' and that's after we had told them we wouldn't be out until 11. Called to let the front desk know and they weren't particularly helpful - they need to work on policy/communication here. Told front desk at checkout and hopefully they'll resolved that for future guests, because that is not fun or ok. Overall review of the room - the sofa studio is NOT worth the cost/amenities. Just get a normal room. The family pool/hot tubs were constantly busy so if you no like to socialize and visit the pool, this would be a great place for you. The grounds are obviously beautiful and there are tons of outdoor activities to enjoy. We did visit Oktoberfest (awesome), the spa (ok), and Aerie (eh) - all of which I'll leave separate reviews for. Overall, for a honeymoon experience, this was fun and different! Not sure the overall value was there for the cost/amenities/comfort... but glad we did it!

Stayed here for a single day meeting that included some snowboarding/skiing of course. The meeting rooms are pretty simple and straightforward. There's self-park and valet parking that is nearby. Definitely try to beat the rush by coming a bit earlier! It's near the Peruvian Tram and Bunny Hill. You can also get to Gad Valley too from here. The lodge in it's entirely is pretty nice. Lots of sitting areas for resting. They have a jacuzzi and pool with some nice views of the slopes. You can get a day pass and also enjoy the eucalyptus stream room or dry sauna as well. Definitely gets crowded when the lifts close down.

We went here on Father's Day to celebrate with my Father-in-law. We usually stay at the Iron Blossom so it was a change. It was cool they had the fancy dining room below on the first floor. I wish they had more parking close by instead of the valet and drop off then a long walk to the entrance. The pool was fun even with it being a little chilly. It was nice that you could book multiple rooms next to each other and have access through the connecting door. The mini hot tub was a bonus as well. I also really liked the minty shampoo, body wash, and lotion provided in the bathroom.

This lodge doesn't really have anything to offer except location. Parking is free but a huge walk is involved unless you want to pay for the valet (which used to be free). There is a cute gift shop that closes too early, the two tiny hot tubs are inadequate for the size of the hotel and one is always out of order. The gym is a joke and way too far away from any room to be useful. If you had an extra $75 lying around you could go to the roof for the pool and gym up there but I doubt you're game after everything you spent to get here. There are two very expensive dinner restaurants but nothing to eat anywhere else in the canyon that's family friendly. The room itself is comfortable but the bathroom was gross. Mold in the tile, loose fixtures, low water pressure, very loud toilet. Also, the room temperature never got below 73 no matter what we tried so we were sweating at night. Since there is absolutely nothing to do at this hotel when you're not skiing or hiking they really need to replace the TV's with smart ones that have Netflix and prime or at least ondemand. There's never anything on cable. Ask for a mountainside room as trees block your view if you are on the canyon side.

We booked this hotel because we like to splurge on our vacations, and we were told that Cliff Lodge is as good as it gets on Snowbird. But what we found was a severely dated hotel, grumpy employees, uncomfortable beds (and I am not being dramatic here) and cheap toilette paper ( anyone ever having had to use this knows what the problem is). Food at the hotel was overpriced and eating anywhere in the hotel without a reservation, impossible. We were not impressed. Won't be back. View is nice though, and the coffee at the Atrium is spot on.

I had a very pleasant experience here. The spa and fitness center on the ninth floor is really really nice. The rooms are really spacious, they come in different configurations, you can get the studio suites, or there are one and two bedroom for larger groups of people and families. I had one of the studios and it comes with the sink and kitchenette to do some light cooking. The refrigerator was helpful to keep my food and drinks cold. My room came with a outdoor balcony which was also very spacious and I had a very nice view of the mountain, the ski lift and the swimming pool. The bathroom was also pretty spacious, and the room came with a humidifier which was super nice since it is super dry in the mountain. I really loved the pool which was heated year-round and full length so you can swim laps. The water is so warm that it's like bathwater. And around the pool there are 3 hot tub's with very strong Jets, super helpful after a long day of riding on the mountain. I also really love the ski in and ski out, each suite comes with a ski locker on the ground floor with an entrance that you can ski into. They really thought of everything, and make your stay as pleasant as possible. The spa was absolutely amazing, they had a huge fitness center in there with a lot of new workout equipment which was really nice. And they offer fitness classes and yoga classes throughout the day. I had the fortune of taking a few these classes and they were really good. The instructors were well trained and very knowledgeable. The building is a little bit older, and the rooms are slightly dated so keep your expectations low. Everything does function just fine so no complaints from me. If you want to walk to the tram, it only takes two minutes. The location is the best you can get, the amenities is superb, and I thoroughly enjoyed my stay.

Was in town for work rather than leisure, only stayed for 1 night. Check in was real easy, staff directed us where we need to go, very friendly and offered us a homemade chocolate rice crispy treat. There's a little general store to get drinks, snacks, souvenirs, toiletries etc around the corner from the front desk area. The room was pretty nice, standard sized, standard bathroom, decent WiFi, a lot of plugs to charge up, plenty of lights to set the mood, good amount of drawers and self adjusting thermostat. Beds were pretty comfy, pillows weren't my fave as they were too soft and flat. Bathroom shower was fine, I showered without incident. Lodge can be a little confusing when looking for your meeting spot, a lot of different levels, stairs and wrap arounds. You may have to ask for directions from staff. Some signage to direct you to your meeting rooms, a few restaurants and cafes in the lodge made it convenient for us. El Chanate Mexican restaurant was pretty tasty for dinner, get the guac! Very accessible to get onto the mountain from the lodge. Overall, it was a good stay, no real issues, staff made the visit very nice, hope to stay longer next time.

Had an ok visit but probably wouldn't come back. The restaurants were short staffed across the resort and the staff everywhere was pretty rude from reception, wait staff, etc. Rooms were a bit outdated. I tried ordering room service for breakfast the night before by scanning the QR code in my room, and they said it was closed (for what looked like indefinitely). I woke up and saw room service being delivered to other peoples rooms. Not sure if you had to call the front desk or what - but it was a bit frustrating. Tried using the rooftop pool, but was denied and told I had to make a reservation, which was fine, but again the staff was extremely rude about it. If you don't want to take the time to explain this to clients, then put up a sign or explain it on your website to ease any confusion. Everything at the resort was super overpriced, outdated, and your money could go further elsewhere (like in park city as I'd prefer to stay there when comparing it to here)

Place was pretty decent. Very beautiful scenery so I can only imagine what it's like in winter. Not too many people here during the summer so that was kind of nice. The front desk staff is a bit on the slower side so that was a bit frustrating. I do recommend buying water/snacks before coming to the resort. Yes they have a marketplace but it's so much cheaper to buy it at Walmart or a grocery store. Valet is complimentary but I didn't have any issues finding a self-park spot. Going up the tram was very nice and there are a lot of activities that you can do at the resort. Even though I had a wristband I didn't end up doing any activities. The lights in the room would dim every few mins which kind of gives it a haunted feeling. It's really nice that they have a humidifier in the room. I only came here for a work function and while the location is beautiful I don't know if I'll stay at this particular hotel next time. Been to a lot of nicer ones in Park City. Wifi is free but Netflix has some loading issues.

I'm speechless...which rarely happens. My stay at the Cliff Lodge at Snowbird has been shocking. Due to a delayed flight, my friend and I were unable to check in until 1 am. We parked at the hotel entrance to drop off our luggage and snowboarding gear before checking in and reparking the car. The hotel valet ran over to inform us that we are not allowed to park there. Despite letting him know that it was temporary while we unloaded, he was very insistent that our car wasn't there. FYI...there is no where else to enter. Apparently, you need to park in the garage and walk the distance with your gear, or valet. Checking in was simple enough and our room was ready; however, the employee had no idea where restaurants were for breakfast or where our conference would be. Not a big deal...but noted. As we got to our room, we noticed that every door had a sanitation sticker sealed over it, but ours. Again, not a big deal. Our room looked clean enough. Fast forward to this morning, and I notice some blood by the sink. I asked my friend if he'd been bleeding. He said no. I called down to the front desk to inform them that I had found blood in my room that wasn't mine. I was passed off the manager, Marcus, who stated "So....what do you want me to do about it?" I was horrified. In a hotel that has been full of mask police, ensuring proper mask form the entire weekend, I would have thought they would be more concerned about a biohazard in my room. After a moment of silence, he eventually offered to send up housekeeping to switching rooms. I agree to housekeeping and left the room for a few hours for this to be taken care of. Meanwhile my friend was upset at the flippant attitude of Marcus, and called back down to express his concern over their lack of concern. Marcus hung up on him. Housekeeping did come. They made the beds, replaced the towels and LEFT THE BLOOD. When I called down again, they again offered to send housekeeping up or switch rooms. How can I trust that another room will be any cleaner?! I had to show housekeeping where the blood was and even they had attitude. This is not to say the whole stay has been horrible. The food and beverage staff at the restaurants and those working my convention have been outstanding. It is the attitude and actions of the actual hotel employees that is disappointing. From the valet, to front desk, to cleaning services, to the manager. Every company has a culture. And this company's culture is "So what do you want me to do about it?" - [ ]

Don't go on off season if you want customer service . Most uncomfortable beds and pillows . Restaurants not open for breakfast although their signs say different. Disappointing stay.

Fun little getaway for being local. We enjoy the resort throughout the entire year. Oktoberfest, Mother's Day brunch, Thanksgiving dinner. We always opt for the stay-and-play. Resort is clean and the staff is friendly. Valet boys are fun to watch ;)

Where to start....this is worst hotel experience Me and our group has ever had. We will never stay here again. sThere are a million rules that are imposed on the guest and conference attendees that are ridiculous. We were kicked out of our own group cocktail party because we brought wine in that we bought IN and from the hotel. Our rooms are old and damp smelling, and the pillows haven't been upgraded in years. They are lumpy soft clumps of fill. Few employees know where the restaurant offerings are outside of 71 which is the only one opened all day. The ceiling in the spa is falling in due to water leak that you have to look at before and after your $250 spa service. There is only 1, yes 1 working elevator in our wing. Which is always full of cleaners and hotel maintenance people because they informed us there is no service elevator. They have no gluten free toast or bread offerings anywhere in the hotel There is no place for a cup of coffee in the afternoon. The atrium coffee shop is only open limited hours The only coffee shop is only open in the morning There are no dairy-free milk alternatives in the hotel. The jacuzzI waS so overly chemicalized be couldn't even breathe and had to get out All for the low low price of $450 a night

Great environment at the base of the mountains. Perfect for hiking, biking, and scenic views! Quiet space throughout the entire resort and beautiful views. Guest rooms and spacious, clean, and as appealing as they are comfortable. The food in the Cliff Lodge had options for everyone and plates with amazing and bright tastes. The Spa is top notch for what you want to accomplish given they have a variety of people ready to help. Definitely recommend a summer or winter getaway here!

I brought 12 of my employees and their families to stay here. Our first issue began the day before we came up. One of my employees needed a place to breastfeed her little one, she called ahead to see how they could accommodate her. They told her it was not possible, there was nothing they could do. It took me getting on the phone with a manager to have them get her an early check in. Then there was the room service - morning #1, they didn't even answer the phone. Morning #2, we had left our filled out order form on the door the night before at 3pm. When our selected delivery time came and went, we looked outside to discover no one picked it up. For some, that might not be a big deal, or a 1st world problem. For us, it's pretty miserable, our son who has a time consuming routine in the morning, that makes it so we can't leave for a quite while. The food was also not good. I'm pretty disappointed. I was really wanting to bring my family back up here this winter to stay and ski. I think we will be going to Park City now.

For lodging at Snowbird, The Cliff Lodge is as good as it gets. While it may not be the most incredible accommodations (it's a typical hotel room), after exploring the other options nearby we were very pleased with the service and facilities offered by the Cliff Lodge. The Cliff Lodge appears to be the only lodging at Snowbird that offers ski-in/ski-out accommodations albeit slightly complex, along with ski lockers to hold your gear nearby the ski-in/ski-out exit. With THREE eateries within (El Chanate, the mexican joint; The Aerie, the expensive dinner but also somewhat reasonable breakfast buffet; and The Atrium, more of a grab-and-go breakfast and lunch place), a retail store, rentals and service, as well as a short walk to Snowbird Center, the location can't be beat. The service by the staff across the Cliff Lodge, from The Aerie to the Cliff Sports retail store was on point, if not exceptional, and I would definitely return. However.... The HOTEL fitness center (on the 1st floor), pool and spa (on the 3rd floor), are somewhat drab - especially the fitness center. The fitness center itself holds a hard to use treadmill, a few other cardio machines and some weights with no view whatsoever. Then comes the Cliff Spa, on the 9th Floor, overlooking the ski slopes and the Chickadee lift. The fitness center at the spa includes a full gym with PRECOR treadmills, ICARIAN weight machines, and a full weight set with benches, along with a glass-enclosed open-roof hot tub and heated pool, steam room/sauna, locker rooms, salon and spa. They even provide robes and slippers so that when you go to the hot tub you aren't freezing cold. It's almost worth the $25 daily fee for the spa just for the gym and hot tub alone. Did I mention it's on the roof of the building?! All in all, I would definitely return to the Cliff Lodge as the ideal lodging at Snowbird, and look forward to coming back soon.

We're here for an archery event and the hotel has been nice. Great location and good dining options. El Chanate is the best (ate three meals here!)! Aerie is a bit pricy for what you get but very good. Don't go to the breakfast buffet at the Atrium you though, no eggs and bacon are worth that much even if you add fruit. It's an easy walk to the Snowbird Center where other activities are and the scenery is amazing!

Had a pretty medium experience here. I came during the Summer and a couple of notes: Rooms were nice overall. Had a broken cabinet but no major complaints. It was very clean. The whole hotel feels like it's trying to be a lot fancier than it actually is. I've stayed in small-town motels that I've enjoyed more. Unfortunately, the hotel's location does not automatically make it a great experience. The elevators were VERY slow, which I realize seems like an odd complaint but we consistently waited more than 5 minutes before an elevator would arrive any time we wanted to go up or down. The staff were not especially friendly. One employee at the cafe was texting consistently while taking our order and didn't finish serving us until she was done texting which felt a bit off. It seems like a great place to warm up after skiing or snowboarding all day, but I have no motivation specifically to ever stay here again, and I'm a pretty easy person to make happy. 5/10!

This resort is so amazing. So beautiful and convenient to the slopes. They make everything easily accessible and provide you with everything you need for a fun filled day on the slopes! The rooms are nice, the hotel is modern and cozy, it's kid friendly, the mountain is huge, there is a spa with a rooftop jacuzzi great for after a long day of skiing; we really enjoyed myself here!

Traveling with my son, who's a ski patroller in Colorado. Big storm coming tonight and tomorrow. Son needs to get home for his shift. Asked the manager, Matt Maley, to make an exception to their cancellation policy so we can try to beat the storm so my son can make his shift. With no good reason, Mr. Maley coldly refused to support trying to get a first responder home to do his job pretoecting the lives of customers, at a ski area no less! Thanks, Matt Maley. Think of us next time you need the help of a ski patroller.

The rooms were nice and having a refrigerator was a plus. Jacuzzi was super crowded. The one thing sorely missing is a smart TV! We felt limited in the evenings and couldn't even watch our favorite shows! I know this seems trivial but in COVID it should be an amenity that is there. Skiing was fun fun fun!!!

Terrible service! Bad attitude of the staff. Everything was a problem. Me and my wife paid around 1200 USD, for two days, because all the upgrades we had to pay due to the snowbird confusing website. TERRIBLE EXPERIENCE!

This is such a fantastic resort with awesome associates ready and willing to make your stay memorable. Look at what I found after Housekeeping clean our room. Above and beyond. The view is just breathtaking. Thank you

Very happy with the service, amazing food breath taking views . I Definitely coming back!!

Your only real hotel option if you want ski in/ski out at Snowbird. Don't get me wrong, I actually like the Cliff. It's even nicer since they've done most room upgrades in the summer of 2015. Let's admit you're looking here because you want the best powder in the USA in a challenging terrain. Snowbird won't disappoint. But at the same time you appreciate a nice hotel. It's not the Four Seasons or The Ritz but it's as nice as most well maintained Westins (which I like). You'll find nice touches like ski lockers with each room, complimentary chocolate dipped krispie treats, 3 outdoor hot tubs (not counting the Spa on the roof). The upgrades went a long way and new tvs, an abundance of charging options (see my pictures) and new bed linens classed it up a lot plus much faster free wifi! I do miss the Snowbird branded toiletries (maybe they'll come back) and the HVAC is hit or miss but overall it's a comfortable, clean and roomy enough for a place to rest your head and rejuvenate before you hit 11k feet off the tram the next day.

Customer service was pretty much null- used the valet - they had no personality and couldn't give any recommendations about the area. Booked a spa service- people were loud and disrespectful of the tranquility- the dressing room was dirty with used towels and robes laying around. Some of the lockers didn't work. Huge disappointment for the price.

Can't say enough good things about this place! First time here and first time a mountain / ski resort in the summer. Tons of summer activities for all ages. Tram to the summit is an absolute must! Haven't had even an average meal. All the restaurants, and there are many, have been outstanding. Service has been fabulous. Staff are plentiful and everywhere. Pricey yes. But worth it! I'm coming back.

We bought a package deal for Oktober Fest which included a one night stay, free breakfast, and an all access activity pass for the attractions. It came out to be about $90 a person. Parking was difficult, both to find and get into. The lady at the front desk was super nice, and super helpful. She walked us through all the information we needed and then we headed to our room. The first thing I noticed was the full kitchen, very cool, and the total lack of bed.... Very odd. Turns out the rooms come equipped with Murphy beds, which were not comfortable. The room had a gas fireplace, but after trying for 20 minutes to get ours to work, we gave up. The rooms are old and in desperate need of renovation. That being said, they were very clean and well maintained. We decided to give the hot tub a try, and quickly found out that it too was in need of some TLC. The walls were black with who knows what, but we jumped in anyway. In the morning we chose the breakfast buffet and it did not disappoint. Stellar service, and a huge variety of foods. We got our meat on with the bacon, sausage, and eggs, but there were also plenty of carb options for you flour lovers. Overall, for the price, I think it was a great deal with all of the other stuff thrown in, but would I stay there just for the room? Probably not.

I was literally trapped in the hotel for the past few days due to multiple canyon avalanches and I'm compelled to give the entire staff the highest of marks for stepping up and being the absolute best hosts. When the $hit hit the fan they went above and beyond. They were so exhausted, not going home for multiple days, and besides this being a beautiful hotel with it's share of problems (I don't understand the elevator systems), I am so appreciative that I stayed here.

Went here this past weekend for my son's wedding and from the moment we walked in until we left we were Disgusted with this place! They price gauge at every spot! The staff was rude, unknowledgeable and just plain nasty! The food was uneatable, below any banquet food I have ever eaten! Both the buffet for the rehearsal dinner and wedding were cold and bland! Every single person at this resort that we spoke to on the phone and in person before and during the wedding were beyond Rude! As out of towners, who spent a great deal of money here we are beyond horrified! Snowbird, either train your staff better or you will be losing alot of future customers! The only highlight were the beautiful mountains, which doesnt come from Snowbird! From the wedding planner, who planned nothing and actually was more interested in drinking and dancing on a shortened dance floor then letting guests know what was available to them during the reception, to the dj who played nobody's songs, to the bland food served and to the horrible microphone during the ceremony this place delivered ZERO! So to any future person who is thinking of planning any type of affair here please do your research this place only wants money, money and more money from their guests! I have had a better, more welcoming time at a local Days Inn! This resort Price Gauges like I have never seen before! BUYER BEWARE - STAY AWAY!

The place is beautiful and incredibly convenient to Snow Bird. HOWEVER, the elevator system is RIDICULOUSLY slow and even if you want to take the stairs (which we did because it often took 10 minutes for an elevator to arrive) they are not well marked and require traversing the length of the hotel on the third floor). This needs to be fixed.

This is a decent hotel, clean rooms and several hot tubs outside by the heated pool. Each room comes with a roomy ski locker in the basement, with dryers inside. Rice Krispie treats and apple snacks are complimentary and aplenty at front desk. Beautiful views, outside our room was an atrium style balcony inside with a huge floor to ceiling window, Mountain View's. My complaints are few and minor. Upon arrival with all our ski gear and suitcases, we tried to borrow the luggage rack to tote our things to the room. The desk said the luggage racks were for owners only. They said they would be happy to bring our things upstairs for us if we wanted to leave them in lobby. But honestly, after a long day of travel we just wanted to be in our room and not wait around for our things to come upstairs. Poor signage in the hotel, getting around isn't that easy. Limited dining options. One restaurant in the hotel only, and one nicer dining alternative in the Snowbird center. The rest were walk up take out pizza, bar food (wings, nachos). They would benefit with at least another sit down restaurant, perhaps a pub. We were there over a week and ate mostly at Aerie. Food was good but considering the remote location of Snowbird, more alternatives would be a plus. We were not looking for high end dining, just a variety of options. Overall, a very good experience. Nice, clean hotel, good eats where you can find them. In proximity to Snowbird, a few minutes walk and ski to the lifts. If you are skiing Snowbird, Alta and Solitude, I recommend this place. Note while there is a bus stop to nearby mountains, we had a car so I can't comment on that service.

Keep in mind there's two Cliff Lodges here. The Timeshare that also rents out as hotel rooms. They are the rooms with the balconies. There's also Kitchen units. The other 2/3rds are standard hotel rooms. The hotel has been going through renovation, as well as the timeshares. The changes have been sorely needed. The timeshare side and the regular hotel are separate entities and maintain the facilities separately. Keep that in mind. That said, they are pretty much in sync quality wise, but they are very different. We've stayed here as a regular guest and as a timeshare owner. My company also held a business conference here in the new conference rooms that went really well. My time staying here has always been in the summer and fall. We've skied here a lot in the Winter, but don't have the scratch for the tariff that time of year. When we purchased the timeshare 20ish years ago, we traded out. We were always disappointed. When we stayed here, we loved it. This is a place for perfect relaxation. The best thing for us as a timeshare owner is we get so many of the hotel amenities. There's the spa access. The fantastic atrium area. The restaurants in the building and room service. Find another timeshare with all that! I'm writing this while staying here. The view can't be beat. We've put some so salt roasted peanuts in the shell out on the table on the patio. This attracts the stellar jays. They are fun to watch. Time for some coffee, so that finishes up the review.

This was my first experience staying at the Cliff Lodge and although the room and pool were nice I was really disappointed in the customer service. It seemed that every time we went to the front desk to ask for anything the staff seemed put out. The staff at most hotels seem to go out of their way to make you happy and that was not the case here. The game room pool tables didn't work (balls kept getting stuck and the white ball wouldn't come back out after a scratch) and when we asked for help no one showed up. The ping ping paddles provided by the front desk were broken. I will not come back again unless I win a free trip.

The Cliff used to be a good place to stay but my recent experience was horrible. You have to inspect your bill for hidden charges The different business in the hotel do not coordinate any of the charges so you will be double billed on a regular basis. They will add the guest to fix these Double billings and they will be very rude about it My stay was ruined when settling my bill when I challanged the double billing they played hard ball. They refused to help me straighten out the bill. Be on the lookout and check your bill because there is a good chance you will be cheated as I was

Nothing can compare to the amazing natural beauty surrounding Snowbird. That said, this place needs a serious upgrade and makeover. There's a strange window between the bathroom and the bedroom complete with sliding shower curtain. Was this designed to be sexy?? Check out the couch in our room!

Flashback Friday. Taking the escalator from the valet to the 1st floor of The Cliff Lodge is like stepping back into a time warp Shangri-La. The first thing your eyes see is the mass expanse of 1980s carpeting. Then your gaze lifts from the carpet to the wooden plank walls that give me flashbacks to summer days at Grandpa's House (not my actual grandfather house, but a house in college where 4 frat guys lived and threw great parties). Hundreds of oriental rugs flank the hallways and walls throughout the lodge. Pieces from the owner's Asian art collection are displayed throughout the building. It's beautiful, if you're into stuff like that... Just like the carpet, the elevators and guest rooms need a good updating. Bedrooms have low, popcorn ceilings, and the bathrooms have appalling shower curtains that I don't even want to guess the last time got washed. The redeeming qualities of The Cliff Lodge are the prices ($240 for a spa King suite on a holiday weekend), the spa pool (separate from the public pool that is overflowing with kids on a hot summer day), and the beaming, friendly staff. Accommodations are comfortable, even though dated, and there is a nice bar with excellent views on the 10th floor. A couple of suggestions that would take this resort from "good" to "great" would be: 1. Poolside service - right now you can order room service from the spa desk, but not directly from the pool. Also there are no alcoholic drinks allowed. So don't expect to work on your tan while downing margaritas. 2. Basic updates to make the entire building feel more fresh. 3. Have the bar open for happy hour. Currently, it opens at 5 pm, but it would be nice to have a drink earlier in the day if one so chooses.

Amazing and stunning resort. Seems to be recently updated. The views are really incredible. Some of the most dramatic scenery in Utah I have seen so far. Pools and spa are great. Fitness center is very complete and was a surprise it was so good. Definitely will come back again and bring out of town guests.

Stay for the conference. The hotel is quiet affordable, however, the air conditioner is hard to use, the temperature meter does not control your room temperature, you have to find the secret switch to turn on both the heater without a clue how warm the heater will rise the room temperature as well as the air conditioner to make sure the room temperature is good. I was frozen in the first night and was too hot to sleep for the second night:( The toilet is also a pain on the ass, does not flush well and very loud Also the gym is a joke.

Well, the lodge itself isn't much to look at on the outside--just a big concrete block. It's a little nicer on the inside, although the elevators and bathrooms really show the age of this place. Our room had a non-functioning thermostat, an uncomfortable Temperpedic bed, and a window that looked into the shower and bathroom (yes, that was weird). We stayed on the ninth floor, which also gives you free access to the spa. The spa itself was gorgeous and was the highlight of the stay. There was a very large hot tub that was quite pleasant to sit in during a light snowfall. The Sunday morning brunch was the only food offering the morning we were there; it looked too pricey for us, so we decided to leave and find food elsewhere.

Well it's the best of the worst in Snowbird and there isn't much to choose from. If you do stay here make sure you don't end up the floor below the restaurant (8th floor). Tons of noise when they shut down the restaurant around 11 pm and again at 4 am when they are setting up for breakfast. Ski lockers are great, proximity is perfect, food is okay (but what else can you get?) and they are making improvements in the upgrades. We've been here at least a few dozen times so just go in with the right expectations and it's fine!

What a bad stay. They will tell you they will be open, will have snow and everything will be great. Well we are here as owners at the Cliff Club. So far they opened but they have no lessons available for the kids. One elevator of two is not working. The "game room" is void of games except for adults and if something does not work don't bother calling cause they won't come help in a timely manor. Here for 7 days with the kids at least we can use the pool, except for the fact the restrooms and changing area by the pool are not open and you have to tract through the hotel cold and wet after going swimming, which is the only activity the "resort" offers that kids can use since nothing else is available. Also expect to wait in long lines to check in as they are changing the check in area so you have to check in near valet and the lines are long. That atrium that they say is so great, yeah that's under construction. The ice skating rink?... yup not working. This is in stark contrast to last time we were year, but it is unlikely we will be back. We went over to park city and they know family's come out and are ready for everyone. Too bad Snowbird... epic fail.

Amid the coronavirus pandemic, Snowbird & Alta closed as of March 14th at 9 pm. Doing our part, we made arrangements to vacate the premises and return home on March 15th. We were informed by the hotel staff that any unused nights would not be refunded. The hotel also stated no credit would be issued for future use. We were encouraged to stay at the hotel as all restaurants would be open and fully serviced. This response is baffling considering that the resort felt the coronavirus threat was significant enough to close without notice, but somehow, staying at the hotel was considered safe. Amidst this international crisis, we have seen many businesses place the safety of their consumers above profit. Therefore, it is disappointing to see the Cliff Lodge at Snowbird place profit before the safety and well-being of their guests.

Scenery, scenery, scenery!!!! If you aren't a fan of the hanging rugs or the other decor just look up and be mesmerized by the view of the mountains from any of the zillion windows. I really like staying here for a few reasons. I have stayed as both a regular guest, but also a Cliff Club visitor. I love the Cliff Club because of the full balcony with hot tub and the kitchen. The heated pools also have heated concrete for a limited area surrounding which is nice in the winter. The rooms are comfortable and very clean, but the real draw is all the surrounding natural beauty that can be enjoyed from this base camp (need I say scenery again?). The spa is nice and we have eaten at a few of the on site restaurants. Some are better than others, but I will save that for another review.

This is the third time I have stayed at the Cliff Lodge for Oktoberfest. I have always wanted to go swimming at the roof top pool. Last year I was very disappointed because the pool was closed for renovations, but was understanding. This year the pool is open, but we just found out it is an additional $30 per person per day to access the roof top pool. In addition to this the hotel is still under renovation therefore it pain and confusing to get around. I will not be going for a fourth stay.

We stayed one night at the Cliff, this past Saturday. Allegedly, Saturday evening a third party used our room number in signing for their $150 dinner at the Aerie, the Cliff's flagship restaurant. They were able to charge their dinner to our room! There is apparently nothing to stop anyone -- Snowbird guest or random person off the street -- from walking into the Aerie, eating and drinking as much as they please, simply making up a room number and signing the bill with it, then walking off, leaving either the actual room occupant or Snowbird itself with the bill. We were not alerted to the occurrence by Snowbird. In fact, we only discovered it by accident ourselves. Usually, in these modern times, we do not need to visit the (always crowded at SB) front desk of a hotel to "check out;" we simply close the room door and leave and a receipt is emailed after our departure. We decided to stop at the desk this time, just to make sure all was correct (not yet knowing about the bogus charges). This was Sunday morning. When the desk clerk printed our receipt, we noticed (and immediately questioned) the extra $150 charge. The clerk then went to the back room and pulled the Aerie's dinner receipts from the previous evening -- of course signed by someone who was not us. It took 10+ minutes, while we were standing there waiting; the clerk had to check by hand all the receipts. Fortunately, the clerk believed us and remarked that someone had "just forgotten their room number and put the wrong one." Maybe, or maybe some locals have figured out a good scam. The clerk then attempted to back the $150 charge off our bill and off my credit card. He failed at this, and then called over another, more senior desk clerk or supervisor. She also attempted to back out the $150 charge, and printed us a new receipt, telling us it was taken care of. We mentioned that Snowbird should probably change its policies or its technology to have these incidents not happen; she assured us "it doesn't happen often" and that they "try to catch it" when it does. But what if we hadn't stopped at the desk on our way out? What if they hadn't believed us that we didn't go to the Aerie? Today, Monday, I checked my credit card account statement online. Not only is the $150 charge still there (not removed), but there is another $100 charge on top of that, as well as the (standard, I guess) $60 deposit for any damage or incidentals. I have no idea what the $100 is for -- was someone also shopping at their gift shop and charging it to my room?? I have no way to tell, and apparently neither do they. None of those charges have been removed. I am thus at this moment lacking $310 of available credit, due to Snowbird's failures to handle my money appropriately. A phone call to the Cliff, handled by the same desk-clerk woman who supposedly corrected these failures yesterday got us numerous apologies, and the excuse that today is a bank holiday (October 9) and that it should all be straightened out when the bank opens tomorrow (Tuesday). Well, aside from my strong doubts that it will "be straightened out," I don't want apologies or excuses. I want to not have to deal with this! I want Snowbird to have technology safeguards in place -- simple ones, at that -- so this doesn't happen. It's not my bank's fault, it's not my fault -- this is all on Snowbird. How can one night's stay be such a hassle? Especially at the so-called "flagship" hotel of the resort? Needless to say, I will not be giving any more money (or even more importantly, any credit card or other account numbers) to the Cliff Lodge. I suggest that readers take extra caution if they do decide to go to Snowbird -- or better yet, stay elsewhere and avoid the headache! If the Cliff and Snowbird want to be a "four star" resort, they need to make some serious (but not difficult!) changes to their system. They are nowhere near that now. (By the way, the room was fine, but not great. There was crud or mold -- discoloration -- on the caulk surrounding the tub, and the shower faucet was loose. The elevators are still unbelievably slow -- seven elevators but a 5 minute wait to go up or down, in an 11 story building. Also, for Sunday morning breakfast we were told there was a 1 hour wait at the Atrium. So we got a $5 coffee and some not too good paninis and sat in the hallway. Like I said, nowhere near "four stars.")

There's no doubt the area is beautiful up at Snowbird. The Cliff Lodge leaves a lot to desire in terms of service, functionality, and dining resources. I had my admin arrange a stay for ~26 guests as a work outing. Upon checkout many of us learned that we were charged for an additional day and the management danced around the issue and failed to resolve the matter. Some of us stayed 2 days and some stayed 3 days - if you checked out at 2 days they still charged for 3 days. The food at the onsite restaurant, El Chanate, was deplorable - the Cliff Lodge owner(s) have no right to call it Mexican cuisine. Good luck finding your way around the cement Monolith - it's a maze. I will not bring a work group there again.

Considering this place was what I would consider upscale I was highly disappointed. Our friend invited us to her time share and we were so excited. Got our room numbers and headed there. We went thru one wing to the other side where the rooms were and as soon as we entered the other wing it was extremely warm. So we get to our rooms, adjoining, and they are both very warm. We get our things put away and look for the thermostat to turn on the a/c. No a/c. Just a heater. Granted I get that this is a ski resort but really no a/c? The first wing we went thru had a/c. They did provide us a box fan, which may have been more beneficial if it had reached the balcony door so that we could get fresh cool air into the room. To get out to the balcony there was a heater under the doorway so that you had to step over it. Kind of a hazard don't you think? The room was very small. I would say it was like staying in a regular hotel room nothing special like some of the timeshares I've been in. We had a king size bed & a pull out couch. When you made up the pull out couch there was no room for anything. The small table with 2 chairs had to be pushed into the corner and the coffee table against the wall. Now we had cushions to figure out where to put also. What a disaster. We had a mini fridge, microwave & small sink at the foot of the king size bed. The microwave was falling from its brackets that were poking thru the shelf. The bathroom was older and had paint chipping from the ceiling all over. The sink in the bathroom was clogged. They came and "fixed" it but it clogged again. I would say at best the room we stayed in was a 2. Now when we left I noticed in the wing we weren't in that the rooms were much nicer. I wonder if it's just the timeshare people that get the old crappy rooms or what? Also if you're a smoker this is not a place to stay. You have to go all the way thru the hotel, downstairs to the front to smoke. You cannot smoke on your balcony outside. I would not reccomend this place to anyone especially for the money.

We come up to Snowbird every year with friends for Oktoberfest and stay in the Cliff Lodge. We got a suite and it was very nice. Just the right size for our group to hang out. Nicely furnished and decorated. I do have to say though that the new carpet they are putting in downstairs is awful. It literally makes you feel like the place is under construction with the white dusty look.