Cross Creek Mall

Giving this mall only one star because on Friday night January 2, 2026, around 6:00 PM, I visited this mall. Went into the restroom in the food court and it was filthy and smelled very bad. It was as if that restroom had not been cleaned for a long time. Some of the soap dispensers were even empty. I saw a male and female janitor standing in the food court conversing. I asked who was responsible for the women's restroom in the food court. The male spoke up and said "she is". I stated, "That restroom is nasty and it doesn't make any sense that it's in that condition." She then made a statement about her workload being heavy. I had a seat at one of the tables just to see what would happen next. She continued to lightly sweep around the tables as if she was working. I turned around and looked at her. Then she proceeded to the restroom. She was in the restroom for about 3 min. And came back out to the food court to continue lightly sweeping around the tables. See the pictures to see what i saw.

This might be one of the most interesting malls I have ever been to, the experience walking into the food court was interesting to say the least, tons of pan handlers just about guide you all the way into the mall. Once in the mall you will find a decent offering of stores and places to eat in the food court, the mall is relatively clean, however there is a dated slightly dingy feel to the place. Overall I guess it's a good place to get in and get out for a few small things and maybe a quick bite to eat, this probably explains why there was plenty of parking!

Got a tattoo here a few years ago and some jewelry last year. I don’t go as much as I used to but definitely had a ball here all the time. Has all the essentials a mall should have.

This mall has decent store selection but it is an older mall and some of the character (patrons) are suspect (Creepy). But you can get most of what you are looking for in your typical mall environment.

Really good mall, lots of places to shop around at and overall just had a nice kind community😀

I love going to the mall it has everything u need and want for all ages and lots of food and everything else

Shout out to the amazing security guard that helped me and my family out last night!! This mall has always been well maintained and clean in the inside. Plus! This mall has the BEST FAMILY BATHROOM I HAVE EVER SEEN!!! 2 of my 3 (young) kiddos had to go #2 yesterday. Thinking how I was going to manhandle the situation, then I saw the sign for the family bathroom. Inside were 2 toilets in a single room, an adult sink and a smaller sink for kids, AND it had a really nice seating area, and was well decorated!! I wish every family bathroom was like this! This was exactly what I needed in that moment! We really enjoy coming to this mall whenever we are in town. ❤️

grew up going to this mall all the time. Always clean and kept up. i want a candle scented like this mall because the rush of nostalgia i get is always crazy. love this mall and it offers a wide variety of shops and stores.

Or had a good selection of stores, plenty of options for different types of cuisine and even some kind of ride if you wanted to experience some family fun. This was my 2nd visit here and I will return when I'm in town.

I advice not going to DTLR I told them I was going to get a Nike shoe and the shoe was the one on display and it was the size I needed and when I went to the cashier to ask for the shoe on the display they went to the back to grab the shoe box and they took out one of the new shoe pair and added the shoe on the display in its place and not only was I left with one new and one used shoe it costed me 125 USD dollar plus tax and the shoe had a ink mark which I was able to remove but the top of the shoe was dirty it had brownish color.

Dang. This mall gets a bad rep but I found it pretty solid. Maybe my mall standard is low? They had a lot of parking even for a weekend. That's a plus. The parking lot was organized and clean. Yeah they had some stores closed which can be frustrating. However, I try to remember that we are still in a pandemic and that can complicate some stuff. I would say less than 15% were closed so maybe it's getting better and busier? The staff at the stores were pleasant and the place was clean. Lots of bathrooms and food options. Helpful to have this in the area.

Not a bad shopping day. I see they are adding more to the mall. Like White House, black market. Didn't eat at the food court but there are a bunch of places to choose from. I can't wait to see what they add here

I visited this mall yesterday as a first timer and thought there were a good selection of stores. I've noticed in other states many stores within malls have closed down but not in this one. The pandemic really put a stop to people getting out but it was nice to see many trying to get back to a sense of some sort of normalcy.

Oh my goodness what's happening to this mall!? It's been while since I've visited and went to the mall here. So many stores have closed down and small business have replaced them or none at all. Quite upsetting. Newks, Versona, etc. are gone. Feels like a recession is coming back. Many spots of the mall were very dim like the food court and main entry ways inside the mall to major anchored stores. I guess budget for lighting is down. Hope this mall gets back in its feet with new stores and keep it alive for Fayetteville.

Decent mall if you want to go shopping. Has all the major stores but layout feels outdated and food court needed to be cleaned... I'd recommend driving to Crabtree or Southpoint if you have the time. The vendors that have their own independent stands were a little rude.. but overall the mall has everything you'd need

This is the mall of Fayetteville where all the action happens. All the buses come here. It's a happening place situated in the midst of a larger shopping area. World of Beer, 2nd and Charles and Coffee Scene are all within walking distance. Cons are opening late and not allowing teens to hang out past 6 without adult supervision which is a pity as going to the mall with friends after school or during the summer is a classic American teenager pastime. It's not like they can go to a bar. At least there's the bowling alley and AMC. Several good anchor department stores, food options and good sales and discounts throughout. It's a mall.

It's a decent mall with lots of awesome stores and great options for every occasion and style. Every time I come here I find just what I need and the food here is also good. Just a typical mall food court. We had a great experience at Sunglass Hut and also with the dress store they have. I love the variety of options and the friendly shop employees.

It had been 9 years since I last stepped into this mall, and, wow! A lot has changed (at "Fayetteville pace" if you know what I mean, lol). A lot of the old stores still stand, and a few upgrades have been made to the remaining spaces. They keep it pretty clean, always have, and the area is fairly safe.

Pros: -they have all the major stores a thirty something would be Interested in. -ample parking -Large food court Cons -I never go to the mall for something to do. The overall layout stresses me out -the overall layout is like a Star. You have all the department stores at the opposite end of one another. This is okay except to get to other stores, you have to hike around to the other points -There are a lot of cart vendors in the mall which limits walking space. You feel this the most when it is packed -Not enough bathrooms

This is a mall that constantly reinvents itself, which is a good thing. The mall still has its mainstay stores of Belk, JC Penney, Sears, and Macy's. Yet its also good to see other stores such as Charlotte Russe, Bubble Tea Express, DTLR, and Yankee Candle Company. I stress the importance of this mall reinventing itself since it appears that every time I come here (since 99'), the mall not only has new stores aimed at different target markets, but also that there are noticeable improvements. The mall is a cross of being an older structure with renovations. It doesn't look as old as dirt, yet it isn't as new as a mall that you would find in Charlotte or Cary either. Nonetheless, the mall is very clean, organized, and has a lively food court area with even more choices, other than the same ol' Chinese food and greasy pizza options. The mall traffic hasn't changed at all: it still sucks. I once walked from the mall over to Zoe's Kitchen and Starbucks that were on the mall's fringe area, and had to really watch traffic from getting skull drug. Yet again, this is expected when you have the lunch rush of Fort Bragg soldiers that leave from 11:30 AM-1PM, as well as after 4:30 PM from Monday-Friday. You really do have to take caution in either walking or driving in this mall's parking lot. Altogether, Cross Creek Mall is okay. So glad to see that it hasn't become rundown.

FayetteNam at its best. Kiosk workers won't stop pestering you and get mad if you won't let them waste your time. Food courts nothing that you can't find anywhere else. Most stores cater to the baseball hat baggy pants flip flop crowd. Rarely do you see security which is probably why panhandlers crawl the parking lot and shady looking people stand around watching shoppers. Speaking of the parking lot, it's complicated to drive around the mall and you may get run down if not careful. The few new shops are nice but the whole mall needs a new mall! This is why people shop online.

It's okay as far as having something to do . I wish they were a bit more high end but I understand that there is a different demographic here in Fayetteville. I like their rule that, after 6 p.m., anyone under 17 on Friday and Saturday must either be accompanied by an adult or leave. It makes for a nicer environment. I am not an elitist but I prefer being surrounded by older, more mature people.

I am not a huge shopper and when I shop I am looking for DEALS! I tend to gravitate away from malls, but certain things I still need to find. Cross Creek has the major anchor stores - Macy's, Belk, Sears and JC Penney. They also have the smaller stores like Shoe Department, Bath & Body Works, Victoria Secret, Yankee Candle and Forever 21. I try to hit up Lin's Massage weekly (the best mall massage place, ever!) I actually like this mall. Fayetteville traffic is ridiculous, but it appears there has been wise planning around the mall. By parking at one of the anchor store's entrances - it's a quick entry and exit (which I appreciate!) back on Skibo. The mall closes at 9p on the weekend. I have been in this mall multiple times on Friday/Saturday night at 9p and there are still A LOT of people in the mall. I don't get it: People = Money. There is also visible security at night and during the day. I have never gotten an unsafe vibe here. Will continue to shop!

Having grown up in Fayetteville and spent most of the last 20 years of my life here I can say that this mall has undergone a slow and painful change. The kind of people hanging out in here is questionable. The flow of people traffic is absolutely horrendous and not helped by adding tons of booths throughout the middle of the walkways. Looking at the appearance I can't tell the last time the building has been repaired or repainted all over (inside and out) so it really just looks to have faded and slowly lost its new-mall-look over the past 20 years. I also can't tell you when the last time the parking lot was resurfaced and repaired. If they just took the hit and shut it down to do a fast but thorough remodel and rebuild they could really have a sweet two-story mall here with an awesome set up and every store of a typical mall out there. Either that or Fayetteville just needs a new mall... Cross Creek doesn't have: Gap, Holister or Abercrombie if you're into those stores. The only reason I really come back here is to look around (probably the only reason anybody is here). It's definitely not horrible - I have seen worse. But I will you're going to have to go to Raleigh or Charlotte if you want a real mall shopping experience. It's not that far away so I'd suggest passing on Cross Creek until they figure out a new set up.

Avoid by all means! Empty... half the stores are Closed. It's a hangout for young people to hangout and cause trouble. There was even a lady passed out on a bench with overalls and no top and a bra. Very uncomfortable. Will never come here again.

Been coming here's my entire life time and it's pretty much a basic mall. A few good stores, good sales, great food! Great for walking with a few friends :)

This will be short and sweet. The mall here is decent. It is definetly not the smallest mall that I have ever been to, but it is far far from the even good. There are some good stores, but for a city that has such a large young military community there should be more things here at the mall. It's possible to come here and get everything you need, but nothing that you can't find anywhere else.

This mall is very small compared to malls in Raleigh, Charlotte, etc. This mall could be better if it had more stores and better variety.

this mall is pretty small compared to the malls i have been to in the past. you can view all the different types of stores they have on their website. since this is the only mall in the area, it gets very packed. the parking lot and food court always seem to be filled with liter. be careful when driving, the roads can be confusing for some drivers while entering and exiting the mall. although they may just be doing their job but the kiosk sales people don't take "no thanks" as an answer. sometimes you'll find people lurking around the entrances that look suspicious but i've never had a problem with anyone.

What NOT to expect at Cross Creek Mall 1. A decent selection of good quality business and casual wear that is not baggy/too tight, plastic, pleather, ripped, faux-stained or not labeled 'Juicy' or 'Cherry' on the backside 2. A great shopping experience 3. A reason to stay and not drive to Raleigh out of utter frustration I highly suggest you sit in the parking lot for a moment before entering any store, take a deep breath, inhale some sense into your mind that Fayetteville has momentarily fogged, look at your gas tank and ensure that you have a full tank of gas, and drive (quickly) into the direction of much better malls in Raleigh, or anywhere else far far away.

Dragon Breath basically sells you cold cereal. There was barely any "smoke" coming out of my mouth/nose. That was a complete waste of money.

I don't care for this mall AT ALL!!!! I only come here when I really NEED something quick. Otherwise, I'm driving to Raleigh to go to a REAL mall with better stores. Yuck!

I'm kind of shocked at the other reviews of this place!!! It's pretty typical of what you can expect of a mall. It's definitely not Crabtree or a Southpoint but it has your essentials! The food court has decent options, Chinese, ChickFila, 5 guys (i think), Subway, and a few other place. As far as the actual stores there's a Macys, Belk, Sears and JC Penney which are all adequate in my opinion. Other chains include, Bath and Body and Victoria secret, Express, footlocker, footaction etc. I'm sure if you go here looking for something you will be able to find it. I'm not a weekend shopper, but its just like any other mall; on weekends its overcrowded particularly with young people.

As an Extreme Couponer I look for deals whenever I shop. There is usually a good amount if them whenever I come here. The major turnoff is that the traffic in the mall area is absolutely horrible. It is hard to find parking no matter what time you come out here. However, they have recently added on to the mall and the new stores are nice. I do wish that they would have done a remodel on the remaining parts of the mall. I was a little disappointed today though. Several of my favorite stores i.e. The Disney Store, Radio Shack and Hallmark were either closed down or are in the process of going out of business.

Let me start off by saying that I love sterling silver jewelry , some of my jewelry is white gold but I love sterling silver Friday the 1st June 2018 my husband went out for our usual date night. I chose to go to the mall and look around,we are new here and have never been there before. We stopped at a kiosk there that had a display of jewelry company name Body Jewelry, my husband saw a chain that he liked so we engaged in conversation with one of the salesman there by the name of Antonio. I told Antonio that I had broken a chain I had broken a day or two before,and that I was looking for a replacement I also told him that I wore my chain everyday for many years. Antonio said that he would be able to assist me with finding a replacement. They didn't have the right size chain I was originally looking for, but my husband really liked a chain and started to discuss the cost , and Antonio stated that if we bought 2 chains he could reduce the cost exponentially and he made an offer that I felt comfortable with, at that time I started to look for something that I liked so we could get the deal. I found a beautiful chain that I liked,even though it wasn't what I was originally looking for. Antonio pulled the chain from the display and started to tell me a little bit about the piece and he started to place the necklace around my neck and I said to him , I will buy this if it's sterling silver if it's not and my neck turns green I going to have a fit, I said it in a joking manner and Antonio laughed and say oh naw I got you, don't worry. I loved the piece and my husband really liked his too. The charge was made on my card and I was told that they couldn't give me a receipt because they ran out of paper ...I should have said something then but we left we even wore the pieces out of the store. We did some other things and got home and started to get ready for bed so I took my necklace off and before I put it away I wanted to check for the 925 like I do with everything I buy, usually I would have checked in the store but neither me or my husband had our readers with us ... anyways I checked and I didn't see the 925 which indicates that is sterling silver I then asked my husband to take off his so could check and there was no 925 .Now I was very upset .. Antonio said that the original prices were a little over $200 he took of $60 bucks!!! The very next day I tried calling the number that was on a business card and got no answer ,I however did receive a text saying that, they were sorry for the "misunderstanding" and the necklaces were non-refundable!!! After that I called my bank and told them what happened,the banker said that I could dispute the charges and that's what I did, I did that while going back to the mall with the Fugazi jewelry in hand, I got back to the kiosk and Antonio was there and he asked me did I get his text? And I said yes. And went over what happened the day before , and he insisted that he told both my husband and I that the jewelry was plated silver and not sterling silver, I explained to him there is nothing in this world that would make me spend that type of money on something fake, even the studs in my ears are sterling silver including my toe rings!!! The manager Tre Fisher, interrupted and was very very rude..I told him that I was going to report both he and his company for fraud, selling things under false pretenses, he said he didn't care and called security , that's when I told them what I had done and I walked off leaving the jewelry on the counter,. Not only will I never ever as long as I live go back to that store but I won't be returning to that mall ...if they allow people like that conduct business in their location who knows what other underhanded dealings they got going on in there!!!

Sears in the mall is not a good place of review,they wouldn't allow me to speak to a manager since they made the decision for me. They only have a 30 day return policy, regardless of product defects,such as my 160 dollar timberland work boots have so now I have to go through a mailing process with timberland, so until sears can up their business repute ,I won't be shopping there, thanks for the inconvenience.

The mall directory by telephone is one of the worst I've ever encountered. It just sends you in circles and no one ever answers the phone. Not even the supposed operator! Then it says that if this is an emergency to call 911. No shit! If it was an emergency no one would pick up anyway. lmao This mall has sooo many issues that I cannot list them all, but crime is up and they do not even bother to replace traffic signs that are blown over/run down. Like we don't need that stop sign....Oh, and pave the road! The potholes will do damage to your car if you cannot dodge them.

This place is pretty nice. Nice food court. Easy to navigate around. Nice people and great verity of stores

This mall is always crowded. Like shoulder to shoulder crowded. The bathrooms are always dirty and smell like poo! They have a great selection of food choices in the food court though. Its huge. The stores are good too. They are changing them around so it is hectic right now. They also have remodeled the outside and added other stores like an outside strip mall. Pretty good mall over all....except the poo bathroom.

It's a nice mall with good variety of stores, however the food court sections is always filthy, I mean filthy.

Cross Creek Mall is a typical mall. To be honest I really didn't like it. I found absolutely nothing this mall. Crowded not sure why. I didn't see many people with bag in their hand as if they purchased anything. So my guess is it a hangout mall because it not much to do in Fayetteville anyway. I'm just saying.

you know i was bracing myself and thought it was going to be nasty lol but it's actually okay. a lot of renovations and stuff, but that's okay. plus the layout is easy. clean too. great and i mean great food court lol. they just need some more stores like gap or delia's or charlotte russe. ooh they should attach a movie theater!!! wut wuth, yup!

The best part of the mall is that within the last year or so they have done a lot of renovations and added some new stores! Unfortunately, the renovations only applied to the new section they just built and parking lot signs, etc. There is not a huge selection but I think it's suitable for this size town! The food court and bathrooms are pretty clean anytime I stop in. It's best to come earlier on most days as it tends to get pretty crowded in the late afternoon early evening hours. Also during the evening hours some of the people in the mall are a little questionable! I really like to visit Macys! All in all I've been to much nicer malls and I've been to the mall in Lumberton (disaster).

Not much to offer. It's okay, & they have decent stores, but I come from Miami & our malls are everything. I feel like they need more stores.

I had hoped that the addition of the new exterior stores would upgrade the overall shopping experience at Cross Creek Mall. These stores have added higher quality merchandise. Unfortunately, the anchor stores- Belk and Macy's continues to offer fewer nice quality items and more off brands. Selection at these stores is limited and the interior mall is constantly adding low end young adult clothing. I was in JC Penny today at 4:30 and I had a hard time finding someone to help me or check out my purchase. I guess customer service is not considered important there. I will continue to drive out of town to have more selections.

Not the best I've been to, but overall an okay mall. The selection of stores are becoming better than they use to be.

Yes there are quite a few stores there. But each store that I've been into (which are almost all) the people there are not friendly. The mall itself has a lot of kiosks in it and let me tell you those are ridiculous and annoying. Half the time I see the workers all over each other, which is disgusting. Kids go in that mall, and they are just all over each other. I don't think I've ever seen security there, which is ridiculous because there definitely should be. The mall needs a severe make over, as they have masking and duct tape on some of the tiles on the floors. The outside of the mall is meh, the parking lot is awful it's full of potholes and the parking is meh. The parking lot isn't the most well lit parking lot and most of the entrances to the mall itself have walkways leading up to them that are super dark and have a lot of shrubs around which might be kind of pretty during the day, during the night it's terrifying. They have a lot of people who stand outside of the mall asking for money, and smoking, and whistling at women as they walk by. Just creepy. The food court is meh, it's nothing fancy and the bathrooms smell horrible in that mall. Overall I'd rather shop online.

I just got back from south Korea which i spent two years there and I am just happy to be in a mall.

The best tip I think I can offer is never go here after 5:00pm or on weekends. It turns into a hang out for teens. With the exception of a handful of stores, most cater to the really young crowd. Like if your in the market for skanky club wear there is plenty to choose from. Anything in the area of classy you have Macy's and Belk and that's even taking a chance. Although they do have AE, Aeropostle,and PacSun for teens. Oh and Buckle. That's probably the highest end type store you will find here.

I have to agree with my fellow Yelper. This place sucks! I gave it a two because the last duty station I was living didnt have a mall .WALMART WAS THE MALL! So I'm thankful to have an option. It sucks because the merchandise they have, cater to a particular kind of fashion 90's to 2000's Hip Hop Sean John type of fashion. Blah! I'd rather dig through TJ Maxx Ross or Marshall's and hope for the best. Haven't made my way up to Raleigh so I can't compare! BUT I AM BIASED! Born and raised in the city of San Francisco I will forever be spoiled!

Went last weekend and will be driving to Cary or Raleigh if I need to go to the mall from now on. The Cross Creek mall was FILTHY...everywhere...all of the stores we went into had clothes all over the floor half of the stuff on the shelves wasnt even folded and it wasn't even really that busy. The people working the kiosks are super rude...the food court had trash literally piled up on the tables and I could smell the men's restroom before I even walked in. Then there are the young kids screaming curse words across the mall to each other...it will be a cold cold day in hell before I go back to this mall.

Not the best mall I've ever been to, but the best one in this area... I have a sick shoe fetish (I have to have a new pair every week) so it is nice that there is an Aldo here, other than that Macy's, lens crafters, and express I would never come here.

Yuck, yuck, yuckity yuck. This place makes my blood pressure go through the roof. I don't even know where to begin. I am not a big mall shopper but I can see how the store selection is lacking. Just walking around, you will see people acting in a way that makes the cast of Jersey Shore look smart. The ONLY redeeming quality I can think of is the ability to acquire an airbrushed David Coverdale shirt that another reviewer mentioned in his review. If you have to go, go EARLY.

Mall is decent has everything you typically need. Food court has variety. Good place to hang with friends. Everyone wants to sell you something cant walk around in peace. Can get packed on the weekends. Be careful exiting the mall it can become congested. You are better off going to raleigh.

Most of the stores cater to the younger population. It's gotten a little better over the last year but is a far cry from Crabtree etc.

AWFUL! The folks who work the kiosks are horrible! They berate anyone walking around, employees are rude at all stores, there is a huge problem with the "patrons" in the mall. It doesn't even feel safe half the time! It's dark and creepy! I really avoid being here at all costs! Not even Macy's is clean or well kept! It's all a mess!

Belks and Macy's are solid anchor stores and a good mix of name brand retailers....Victoria's Secret, New York and Company, Bath and Body Works. Nothing really high end but this is as good as it gets in the southern part of the state. Also lots of choices in the food court!