"The hidden gem of the Midwest," wrote one reader. "Everything from the service to the rooms feels unique. Even during the pandemic, quality of service was never altered. I truly felt personalized attention." - Travel + Leisure Editors
"Designed to reflect and support the surrounding arts district, the hotel pairs industrial-chic interiors with work by local makers—everything from custom wallpaper and blankets to framed pieces from nearby design studios—and operates an on-site gallery and an artist-in-residence program. Community-focused programming includes yoga and a running club, while the Percheron rooftop bar offers frozen cocktails, craft beers, and light bites alongside city views; the property also features a café serving locally roasted coffee and an Italian restaurant with a seasonally rotating menu and extensive wine list." - Tonya Russell
"A Kansas City hotel that paired overnight stays with multi-course meals as part of its pandemic-era private-dining offerings, and whose kitchen optimized delivery by timing how long groups take to finish each dish so staff can base service on elapsed time rather than repeated room entries, thereby minimizing contact and improving efficiency." - Allie Volpe
"At Crossroads, inside a former brewery in Kansas City, the art-filled lobby is being transformed into pop-up flower shops occupied by local florists who lost their brick and mortar locations in the crisis. “We have the space and they have a need,” says Tricoci. “Our partnerships are even more meaningful now. These people would not survive otherwise.” Turning over hotel space for local use, he added, would be a long-term solution for the brand and not just a band aid reaction in the short term."
"This soulful locale just got its first designer hotel, Crossroads. But it's the Americana—BBQ, blues, denim (see Vogue favorite Baldwin)—that give it appeal when so many other U.S. towns have been hipsterfied."