Crosstown Hammersmith - Doughnuts & Ice Cream

Placed an online order for pick up, and was ready when I got there. Lady working at the bar was very lovely and doubled checked my order was the correct one. Although a little pricey, the doughnuts were absolutely delicious and as a treat for getting through a Friday meeting, just perfect! Very well received by all my colleagues, and I have to give special thanks to the packaging, which managed to keep everything looking pristine despite a tube ride that was heavy on the breaks. I'll be back soon!

The doughnuts are always fresh and soft but what really makes this place stand out is the wonderful lady who works there (Chen). She greets everyone with a warm smile, her kindness and positive energy make every visit feel special, and she’s always happy to recommend flavors if you can’t decide. Delicious treats and exceptional service.

The best doughnuts ever! So many great flavours and a nice dense consistency that’s not too sweet like some other brands. The pumpkin Doughnut that’s out now is amazing. If you get there just before closing time they do two doughnuts for £6 which is a good deal considering the full price.

As good as all the others, and that is to say the best doughnuts around. Crosstown nails it on flavours, consistency, and bake, every time. We've had many in the past and this time we got the beetroot dough. It was beautifully balanced and delicious

Thank you to the friendly member of staff working on the 26/09/2022. I was originally going to visit the Canary Wharf branch as they both had 8am (earlier) opening times. I had to buy these donuts for a birthday gift. This location is closer to me, but when I arrived the branch was closed (830am). Stating the times displayed are incorrect, 9am is the official opening time that day. The girl who served and assisted me went above and beyond to help me and saved the day. Thank you!

Lovely doughnuts, but terrible service. Collected our pick up on Easter Sunday and the staff barely spoke to us, pushed the box towards us and hardly a goodbye. Please look to hire some friendlier staff. Such a shame as the products are so amazing

I remember seeing my friend post about crosstown doughnuts. It caught my attention while I was heading home. I was rushing coz I needed to catch the train but crosstown had me. I had the coffee doughnut and matcha doughnut. Coffee filled doughnut. Not a subtle hint but a very strong coffee flavor. It balances out the sweetness so well. My favorite is the matcha doughnut. 3 ways I believe. The dough was green (matcha powder in thr batter) and then there was a thin filling of matcha and white chocolate (i thinkkkk) and it was dipped in matcha glaze. So perfect. It was moist, filling and wonderful. Great packaging too! I had to handcarry it all the way to Chichester and it survived. It is a bit pricery for 4.50£ each but it was worth it. 💚 Next time, i will try all other flavors 💚

Favourite doughnuts of all time, love going there, however, this time around the customer service wasn’t the best. Received unnecessary attitude from the kiosk working when making my order, this is the only reason I deducted a star & gave 4 rather than 5.