Emma C.
Yelp
Listen. I am not a bad review person, this might be the first I have ever written. I used to work in food service including for a pizza place, so I get that it can be tough and crazy things happen that mess you up. But when I ordered from here off of Grubhub, the estimated delivery was 7:15 pm. As soon as I place the order, I get a text message saying the ETA has been changed to 8 pm. "Oh," I think, "They're slammed or something crazy has happened, I'll just cancel my order." I try calling them, 3 times, they never answer. I try going through Grubhub, and Grubhub tells me that the restaurant told them they had started making the food so they couldn't cancel and that despite the listed ETA it would actually be delivered at 7:30. I don't believe it, but what the hay, I take their word. Sure enough, no delivery at 7:30. In fact, no delivery ever, and when I call the restaurant again just to find out if I'm ever going to get my pizza I'm "placed on hold" indefinitely multiple times. Look when I did pizza I also did the classic leave the receiver off the hook so you don't get more calls for a few minutes so you can get caught up. But leaving someone hanging multiple times for more than 10 minutes is just rude. This whole dumb experience could have been avoided if the phone had been picked up at 6:30 when I saw the delivery time change and wanted to cancel my order. Instead I got the same result at 8:00, now just hungrier and crankier. Too bad because I hear the pizza is good.