Crown Sydney

Went to Epicurean for dinner to celebrate my wife’s birthday and opted for the buffet. The cold food selection was very good, with a great variety of seafood and sushi. However, the hot food could have been better in terms of quality and flavour. For the price you pay, you would expect a higher standard overall. Unfortunately, the service was also disappointing. The staff from reception to food and beverages seemed quite dismissive, and for an establishment of this level, the service could be far more attentive, welcoming, and professional.

My sister and I stayed at the Crown over the weekend and had the best time. From the moment we arrived, the staff were amazing and the service was spot on. Everything felt easy, welcoming, and really well looked after. The room was beautiful and super comfortable, perfect for a weekend away. Our favourite part was definitely the breakfast buffet. Overall, a great experience and the perfect little getaway. We’ll be back for another weekend away soon.

I stayed during Australia Day weekend, paying $950 for a Deluxe King Room (one night). I tried to check in early, but no luck; they said they’d SMS once ready. So I killed time at Nobu Sydney for a late lunch. Then came the text… they addressed me as “Mr.” For a luxury hotel charging $950 a night, that’s a massive fail. Pronouns matter and yes, it got under my skin! The check-in itself was smooth and the staff friendly, but that message? Not it. LOL Now to the good stuff, the room was stunning! Spacious, clean, luxurious… but honestly gave off more business traveller than staycay escape. The view was okay, I could spot the Harbour Bridge and some empty land. Loved the spa bath, comfy bed, and overall cosy vibes. Service was solid. Would I stay again? Maybe if it’s half price You can definitely find nicer spots around Sydney for the same cost. Oh, and a hot tip: Bring your ID to the pool or you’ll be denied entry (yep, seriously). The Pool, let’s just say it felt more like the fish markets than a relaxing swim.

Crown was highly recommend to me by multiple people who are members. The spoke highly of the crown and I have no idea why. Our experience was below average. Firstly, this was booked for me and my wife following our beautiful wedding. I wanted something nice, romantic and with a nice view. I called and emailed concierge months prior to my stay and explained that this was booked for post wedding and wanted something with a nice view. What I got was a view of a construction site. When I saw the view I felt like my request was not even considered or listened to. Not a great way to make someone’s stay feel special. The blinds in the room were opening on their own whenever they felt like opening. Very frustrating to have the blinds open in the morning when we’re trying to sleep in after such a big day/night. This happened so many times I lost count. We requested room service at 8pm when we headed to dinner. They said they can have that arranged but what we got was cleaners knocking on our door every 45min asking if they can clean the room! We wanted time to relax, shower and get ready but what we got was the feeling of being rushed! When they cleaned the room, they left the strawberries that we ate, and then they were mouldy the next morning. DISGUSTING! Surely if you see half eaten strawberries sitting there you know to clean it up. For the price we paid we expected a lot better. We have had better service and experiences in third world countries. What made things worse is we gave feedback and the response we have was “we will refund you the breakfast cost and escalate this matter to management” Not sure who thought refunding us for something we didn’t complain about was a good idea. And it has been 3 months with no response from management even after we followed up. Don’t stay here, over hyped and poorly managed!

We had a wonderful stay. I wanted to thank and single out Konoko for her enthusiasm and help when we had an issue accessing our room. The stay was amazing and all the other hotel staff were also great.

The pool was definitely the highlight. It’s located on the 6th floor, and I really enjoyed swimming in the open, spacious setting. The only downside was that it was quite crowded, so there weren’t enough sunbeds. The room service tasted great, but it took over an hour for the food to arrive after ordering. Waiting that long was a bit difficult.

I’m a regular visitor to Crown’s restaurants and have always regarded the facilities as among the best in Sydney. During a recent overnight stay, I injured my shin on the pool steps. What seemed like a minor impact resulted in a small puncture wound that bled heavily, and I received first aid at the time. It felt unsafe to me. Also food orders were available until 8:30pm, yet when I attempted to order at 8:00pm, the kitchen had already closed. I hope service consistency can better reflect the standard of the hotel.

We stayed at Crown Sydney for two nights over the weekend and the experience was honestly so disappointing. Our room was never cleaned once during our entire stay. I called front desk twice asking for someone to come up with fresh towels and to service the room — no one ever came. Then on the morning of checkout, I called an hour beforehand to request someone bring up a trolley for our luggage. Again, no one came. I called a second time and was told someone was on their way.. still no one arrived. We ended up taking all our bags down ourselves, which was really difficult travelling with a 7-month-old baby. When I went to the bell desk, they confirmed no one had even been notified. For a hotel that advertises itself as luxury and 6-star, the service was honestly unacceptable. We booked this staycation to relax, not to make things harder for us. Such a shame because the property is beautiful! but the service was not anywhere near the standard you expect for the price.

Crown Hotel in Sydney, nestled on Darling Harbor, offers a truly glamorous experience. The rooms are spacious and exude a Vegas-style charm that adds a touch of luxury to your stay. The hospitality is exceptional, reminiscent of the high standards found in Las Vegas. The hotel boasts a huge gym, perfect for fitness enthusiasts. And when it comes to breakfast, the Vegas-style buffet is a highlight. It features an array of international delights, including a noodle bar, delectable dim sum, mouthwatering steak, and other breakfast favorites. Crown Hotel guarantees a lavish and indulgent stay, leaving guests feeling pampered and satisfied.