Crown Towers Sydney

Our family’s first stay at Crown Sydney was nothing short of amazing, and it was the staff who truly made the experience stand out. From the Valet team to check-in and room service, every interaction was warm, professional and genuine. For such a large hotel, the service made it feel personal and welcoming, just like a smaller boutique property.|A special mention to Jean, the Front Service Manager, for going above and beyond to ensure our stay was perfect. Her attention to detail and thoughtful approach made us feel truly valued. The room service team also deserves a big thank you, and the food was exceptional, easily the best we’ve had anywhere in the world.|And of course, that incredible view of the Harbour Bridge and Opera House never gets old!

Dirty unwashed robes? Mini bar not restocked from the last guests? No view of the Harbour Bridge as promised? Telephone and iPad not working? Expect more for $2200? Well don’t if you’re staying at Crown Sydney. ||We were really disappointed walking into our Harbour Bridge Executive Suite (which was a lot more than the standard Executive Suite) and realising that the bridge is only visible if you jam yourself into the absolute corner of the bathroom behind the bath (where no one would ever stand), or from the far corner of the bedroom (again, where there’s no need to ever actually step foot). Surely this is false advertising or this room shouldn’t be called a harbour bridge room. ||I went to put on a robe to get comfy and robes were dirty - not just a stain that hadn’t come off in the laundry- food from the last guest which looked fresh. Couldn’t get the phones to work and no hint on the iPad how to phone reception so had to go all the way back downstairs. The minibar also hadn’t been restocked.||Room cleanliness was very average. ||iPad just glitched the entire time- freezes and won’t display anything. ||Absolute waste of money.

Immaculate and high end rooms with great amenities. Comfortable bed, great views of the Oprah House and the Harbour Bridge. I ordered room service (Club Sandwich - My favorite) which was delivered promptly and was fresh and hot. Note the $10 room service delivery fee. Only hiccup was at 11am when checking out there were 11 people waiting and only 2 members on the front desk and one was tied up an a check in that took 15 minutes. If I were managing operations, I’d advise the check-in that check-in time is 3pm, but would attend to him once the 11 people in line to check out had been processed. It’s just fair and efficient. Crown is my go to hotel in Sydney and Melbourne and will return. The signature fragrance in the lobby and throughout the hotel is unique and great.

Highly recommend Crown Towers Sydney Location was perfect. The service received by Jean and her team was excellent and to a very high standard. Stayed in the Premier Harbour Bridge Suite and it was amazing ! The pool was beautiful (pool staff were very helpful) So many fantastic restaurants and bars to choose from. Can’t recommend Crown Towers Sydney enough for your next stay.

We booked an Opera Tower Suite for a two night stay. Paying a premium price and expected the level of service. The checkin and valet service was excellent. The rooms are lovely but we were so disappointed to come back to our room to find that despite illuminating the ‘service the room’ light, that it hadn’t been cleaned and our breakfast room service plates were still sitting there.. ok, no big deal, but when we called and ask for clean towels and to have the dishes removed we were told that it’s ’always best to ask to have the room cleaned’. It wasn’t just a room it was a two bedroom suite with a price tag to go with that. I explained that I’ve travelled all over the world staying in 5 and 6 star hotels and have never had to call to ask for my room to be serviced, but to avoid confusion I have always illuminated the light to confirm my request. The representative was scolding and ridiculously condescending. My guests could hear the conversation and were shocked. When towels were delivered whey were tattered and soiled so we had to request more towels. We were all shocked by the service. ||The duty manager sent a bottle of sparkling wine and ensured our room was cleaned after we left for dinner. So we appreciated that, but I was hoping for an amazing experience so I could return with confidence. ||Let’s hope for others this was just an unusual blip.||I’d add that for the most part the is property lovely, team members were polite and paid attention to detail. Our drinks and light dinner at Ice Bergs was very enjoyable. Breakfast was plentiful. I’d risk going back hoping for the best.

I had an amazing stay, and the two lovely ladies at concierge (Dana & Miya) were super friendly, helpful with my dinner & bar reservations. They also gave me really lovely tips to explore around. The best best customer service!

Excellent staff, unanimously warm, friendly, and helpful staff.  Nothing was too much trouble and queries were answered based on knowledge of the hotel’s facilities.  The public rooms were all well managed and the guest accomodation of a very high standard.  The food is always excellent, well presented and wholesome.The only gripe is why sell coffee for $6 per cup - are margins so slim you need to sell coffee?  Guests pay for a buffet breakfast or dinner - and then the meal is interrupted by an apologetic waiter or waitress, obviously embarrassed, advise that coffee, or extra coffee incurs a charge of 

Do not ever do the express checkout at this hotel. The reception queues are so slow. My booking didn't go into the system properly. My key cards stopped working after one night and when I left I have been charged for an extra night and the hotel has taken an extra $500 from my credit card! I've tried to call them at least 20 times today and the phone just rang out. I tried to talk to someone through there booking service but they said someone would called back that was six hours ago. I just tried again and after two attempts they got a message to the acting manager who was in a meeting and he said he would call back by 8pm! It's now 4pm after a whole day of trying to speak to someone. I'm so disappointed. And truly doubt that anyone will even bother to contact me. This hotel seriously needs to upgrade its accounting system and staff training at the desks. And there is obviously no one in customer service at all. 😡😡😡😡😡😡