Crown Towers Sydney

Stayed for 3 nights over a long weekend public holiday and with Vivid on, in an Executive Harbour Bridge Suite. ||‘Frustrating’ Negatives :– 1. 3pm Sunday night check-in was a mess with long lines and room not ready until 4.30pm. 2. Hotel staff do their jobs, but there is no personalised interaction, effort, or service. 3. Hotel is very busy with non-guests on a weekend in the restaurants and bars. 4. Room cleaning not completed till 5pm on the Monday (public holiday). | |Positives: 1. Great room with amazing views. 2. Best hotel shower I have ever been in. 3. Excellent room service 4. Great pool and gym. 5. Great location in CBD. 6. Casino was comfortable even during peak times.||Frustratingly, this should be the best hotel in Sydney, if they can tweak the negatives and focus as much on hotel guests as they do on casino patrons and non-guests, then it will be worth the cost.

We arrived early on a Sunday morning where we experienced attentive door staff that whisked us away to the front desk where we were promptly greeted and checked in. Our room was amazing! So spacious and we were delighted to have a floor to ceiling view of the iconic Harbor Bridge AND Opera House. ||As this was the first time we stayed the Crown brand, we weren't sure what to expect. We were delighted to find a resort like hotel that rivals anything we've stayed at in Las Vegas and Macau. The rooms alone standout as some of the most luxurious we've experienced. ||Looking at reviews, there are many comments about the level of service. For the most part, the level of service is consistent with what we've experienced across Sydney. While it's not up to international standards, it appears to be reflective of the luxury market in Sydney. Enjoy this hotel while also managing expectations.||There is a casino here if you look for it. Unlike most casino hotels, this property keeps the casino in a discreet location. You can stay here for a week like us and never actually visit the casino. With 14 restaurants and bars you don't need to venture out, but if you do, Darling Harbour is just a few steps away.||This was a great experience and I'll certainly be back as well as recommending this property to everyone I know.

Here’s why I would never stay at Crown Sydney again — and I say this as someone who loves a good hotel experience.||First, check-in? A mess. The line was so long, barely anyone was smiling, and only three people were at reception. Not the welcome I expected at all. ||Second, yes — the room was spacious, and I did love the little area to unpack. But I upgraded for a Harbour view, and honestly? I’ve stayed at places in Sydney half the price with a better view.||Third, the bed… was not it. Super uncomfortable, and the pillows gave me a stiff neck. I have scoliosis, so sleeping well is non-negotiable — and this just didn’t cut it.||Fourth, the service was slow. It took 45 minutes to get my bags to the room, which left me barely an hour to get ready for an event. Calling for service also took a few calls. ||And lastly, the valet. I paid for it — but the guy looked so annoyed to even be there. Took 20 minutes to get my car, even though I called half an hour before check-out.||For a hotel that markets luxury, the vibe, the service, and the comfort just weren’t there for me. Definitely not worth the price.

I had a fantastic stay at this hotel! The staff were incredibly friendly and always willing to help with a smile. My room was spotless, comfortable, and had everything I needed. I truly felt welcomed and well taken care of throughout my stay. I would definitely come back and recommend it to anyone visiting the area!

The sheets had not been cleaned, and unfortunately, I only realized this after sleeping on them. Additionally, the shower cap box was empty just as I was about to take a shower. This level of service is unacceptable from a premium hotel. Based on this experience, I would not recommend this hotel. I emailed the hotel manager two days ago and have yet to receive a response.

Sharing to express my deep disappointment following a recent stay at The Crown Sydney — a property that markets itself as a luxury 5-star hotel but delivered an experience far below even basic hospitality standards.|From the beginning, we encountered a lack of professionalism, empathy, and customer focus — particularly from front desk staff. One manager, Alex, was especially dismissive and arrogant. Instead of addressing our concerns, we were met with gaslighting and outright hostility — behaviour that has absolutely no place in any service-driven environment.|Key issues during our stay included:|* Room Conditions: The air conditioning was not working, leaving the room hot, stuffy, and uncomfortable. To make matters worse, there was a strong, unpleasant mould odour — both unhealthy and unacceptable.
|* Service Failures: Our room keys were deactivated before our scheduled checkout time, without warning or explanation, leaving us locked out of our room.
|* False Advertising & Deceptive Conduct: We booked under the Crown Autumn Sale Deal, which clearly stated a credit voucher was included. Not only was the offer not honoured, but when we questioned it, we were treated with aggression and blamed for asking. Staff made no attempt to resolve the issue — instead, we were spoken to with condescension and hostility. |When we raised these concerns, rather than take ownership, staff deflected, asking us to recall timestamps and phone call logs instead of taking initiative and investigating internally. This evasiveness only made things worse.|For the Steep price we paid, we expected basic comfort, respect, and professionalism — none of which were delivered. This was a deeply unpleasant and stressful experience, and it fell dramatically short of both the cost and the Crown brand's promised standard. I would strongly caution other travellers to manage expectations — or better yet, look elsewhere.

We stayed here as a family of 4 for one evening prior to relocating interstate.||We booked a double room which had views of the bridge, opera house and harbour. The room was spacious enough for us with 2 young children and the complimentary crib came with baby toiletries and a souvenir bear for the little one. The bidet was a hit (also novelty for the toddler). ||My husband tried his luck at the in house casino but it definitely has a different feel to a regular casino. He didn't stay long but thought to experience it since they only allow hotel guests or interstate guests (non hotel residents) to enter. ||We enjoyed a light lunch at the bar downstairs, dinner at the Asian restaurant and buffet breakfast on site the next morning. The buffet breakfast was definitely a highlight for my toddler! ||Unfortunately, we didn't have time to utilise the spa or valet as our car was already being transported interstate but I'm sure the service would have been spectacular.

A Taste of Luxury – Crown Towers Sydney Although I didn’t have the opportunity to stay at Crown Towers Sydney, I had the chance to visit and explore—and I was thoroughly impressed. From the moment I entered, the level of luxury was unmistakable. The interiors are breathtaking, with every detail designed to exude elegance and sophistication. The location is unbeatable, right on the waterfront with stunning views of the harbour and city skyline. Even just walking through the public areas, you can feel the atmosphere of refined calm and exclusivity. It’s the kind of place that makes you want to slow down and take it all in. The service and presentation throughout the property were flawless. Everything felt polished yet welcoming, and it’s clear that this is one of Sydney’s premier luxury destinations. I can’t wait for the chance to return and experience a full stay. From what I saw, Crown Towers absolutely lives up to its reputation.