Crown Towers Sydney

Do not ever do the express checkout at this hotel. The reception queues are so slow. My booking didn't go into the system properly. My key cards stopped working after one night and when I left I have been charged for an extra night and the hotel has taken an extra $500 from my credit card! I've tried to call them at least 20 times today and the phone just rang out. I tried to talk to someone through there booking service but they said someone would called back that was six hours ago. I just tried again and after two attempts they got a message to the acting manager who was in a meeting and he said he would call back by 8pm! It's now 4pm after a whole day of trying to speak to someone. I'm so disappointed. And truly doubt that anyone will even bother to contact me. This hotel seriously needs to upgrade its accounting system and staff training at the desks. And there is obviously no one in customer service at all. 😡😡😡😡😡😡

Excellent staff, unanimously warm, friendly, and helpful staff.  Nothing was too much trouble and queries were answered based on knowledge of the hotel’s facilities.  The public rooms were all well managed and the guest accomodation of a very high standard.  The food is always excellent, well presented and wholesome.The only gripe is why sell coffee for $6 per cup - are margins so slim you need to sell coffee?  Guests pay for a buffet breakfast or dinner - and then the meal is interrupted by an apologetic waiter or waitress, obviously embarrassed, advise that coffee, or extra coffee incurs a charge of 

Highly recommend Crown Towers Sydney Location was perfect. The service received by Jean and her team was excellent and to a very high standard. Stayed in the Premier Harbour Bridge Suite and it was amazing ! The pool was beautiful (pool staff were very helpful) So many fantastic restaurants and bars to choose from. Can’t recommend Crown Towers Sydney enough for your next stay.

Here’s why I would never stay at Crown Sydney again — and I say this as someone who loves a good hotel experience.||First, check-in? A mess. The line was so long, barely anyone was smiling, and only three people were at reception. Not the welcome I expected at all. ||Second, yes — the room was spacious, and I did love the little area to unpack. But I upgraded for a Harbour view, and honestly? I’ve stayed at places in Sydney half the price with a better view.||Third, the bed… was not it. Super uncomfortable, and the pillows gave me a stiff neck. I have scoliosis, so sleeping well is non-negotiable — and this just didn’t cut it.||Fourth, the service was slow. It took 45 minutes to get my bags to the room, which left me barely an hour to get ready for an event. Calling for service also took a few calls. ||And lastly, the valet. I paid for it — but the guy looked so annoyed to even be there. Took 20 minutes to get my car, even though I called half an hour before check-out.||For a hotel that markets luxury, the vibe, the service, and the comfort just weren’t there for me. Definitely not worth the price.

The worst “five star” experience in the world.||I’ve travelled to Singapore, Hong Kong, London, Tokyo, Dubai, New York and countless other cities with five star hotels… and this is by far the most pathetic example of a five star hotel. ||The cleanliness is disgusting. The floors in my Harbour Bridge Suite were appalling. The technology in the room glitched every few mins. The temperature on the iPad and wall unit changed. The 24 hr concierge was non existent. The decor was at best a Finbar apartment style. The nightly turndown service doesn’t exist. The in room dining options resemble something you’d expect from Meriton Suites. ||It’s just so thoroughly disgusting. You’d only stay here if you’re laundering cash through level 2.||The end.

Well what a luxurious experience! First time staying at Crown Towers Syd and it definitely won’t be the last, truly spoiled! I booked a 1 bedroom Villa and upon arrival we were very surprised to find we had been upgraded to a 2 bedroom Crystal Villa simply spectacular! The service from all the staff was outstanding, housekeeping were brilliant, the butlers all wonderful, Rudy, Sheike, Raymond and the amazing Katherine all made our stay a wonderful experience nothing was too much trouble. The Villas was spectacular and so luxurious, I have stayed in many 5 star Hotels around the world and it takes a lot to impress me, this definitely did! Do yourself a favour and if possible book a Villa you won’t be disappointed. Already looking at booking a couple more return trips! Thanks to all at Crown Towers Syd!

Incredible from start to finish. Stayed in the harbour executive suite, it was amazing. Received a complimentary $100 gift voucher as well . Staff were exceptional. Best hotel in Sydney 5 stars

My wife and I have stayed at Crown on several occasions—between five and seven times now—and while we have experienced some minor issues in the past, this most recent stay has left us extremely disappointed and questioning whether we will return. Previously, we’ve encountered small inconveniences such as having to chase the concierge multiple times to have our room made up, or requesting a cot for our baby only to find it missing upon arrival. While frustrating, we accepted those as minor setbacks. This stay, however, has been by far the worst experience. After returning from a lovely Father’s Day dinner and looking forward to a quiet, romantic night, we discovered that the bathroom TV could not be switched off. I contacted the concierge requesting a replacement remote. After waiting 45 minutes, I had to call again. Eventually, two remotes were brought to our room, but neither worked. I was then told it was a “technical issue” and that someone from technical support would come. Several hours later, the issue remained unresolved. The TV continued blasting the same music on repeat, making it impossible for us to sleep. What was supposed to be a relaxing night away without the kids was completely ruined. To make matters worse, someone eventually returned with a third brand new remote, which also did not work at all. We are now left to either have technical support enter our bedroom at 10:30 p.m.—something we are not comfortable with—or attempt to sleep with the TV on the opposite wall to our bedroom bed playing the same music on repeat all night. This is on a Sunday night that was meant to be our one night away from the kids, a night that is now completely lost. Adding to the frustration, we specifically booked and paid for an upgraded premium suite with its own bar, lounge, and amenities. This was not a standard room, and we invested significantly into what was meant to be a special Father’s Day experience. To spend this much money and end up with such an unresolved and disruptive issue is incredibly disappointing. We feel this situation warrants serious acknowledgement and appropriate compensation. At the very least, I would expect a refund or a substantial credit given the significant impact this had on our stay. I trust you will take this feedback seriously and ensure it is addressed so future guests—particularly those paying for premium suites—do not have to go through the same. Sincerely Paul