Crowne Plaza New Orleans French Qtr - Astor

Amazing location.. we got a great deal for the weekend. Rooms have definitely seen better days but overall it was okay... Shower curtain was torn in multiple places. Tub had cracks/rusty.. windows were filthy. They only had one clerk at check in so that took awhile even as a member of the loyalty program. $55 a night for valet parking is crazy..I ended up parking in a city garage across the street for $25 a night instead. One of the best locations to the French quarter as your right in bourbon and canal street.. We were on the 13th floor (yes a hotel with an actual 13th floor) so street noise wasn't bad from our room overlooking Bourbon. AC was pretty loud so I guess that kind of helped???

I was in new orleans for my birthday. And when we first got there we had just a regular room king size bed and when I looked out the window the only thing I saw was a wall. So I called the front desk and ask kindly could they switch out room so I can have a scenery. The young lady name Jessica upgraded us to a suite.😆 no extra charge. And I had a view to look at canal st and see the night lights. She said that was for my birthday. I thought that was a very nice surprise. Also the ladies at the front desk were very friendly. The night of my birthday I was at the front desk talking to one of the girls til 130am. Very friendly ladies. Very helpful. I would go back to stay at this hotel again.

⭐⭐⭐⭐⭐ Five Stars, Zero Notes — Outstanding Service We had a fantastic stay at the Crowne Plaza New Orleans French Quarter – Astor while in town for the Sugar Bowl. The experience started strong and never let up, thanks in large part to Nira at the front desk. She was absolutely outstanding — warm, welcoming, and effortlessly on top of everything. Check-in was smooth, and if hotels handed out MVP trophies, Nira would be walking away with one. The hotel’s location is perfect — right in the heart of the French Quarter, close to everything. The room was clean, comfortable, and honestly I'll be a hot mess tonight anyway so won't remember it anyway. Bottom line: great location, great hotel, exceptional service. I would 100% recommend this property to anyone visiting New Orleans. And if Nira is the first person you see when you arrive, you’re already winning. We’ll absolutely be back. Go Dawgs!

I read reviews ALOT. This time tho my husband planned the entire trip, so I was unsure, right off Bourbon what we would be walking into. Always a party...Right? EVERY staff member was friendly and most helpful. But, Im friendly so there's that. Our room was clean. We had everything we needed. I will tell you tho if you like a firm mattress with AMAZING pillows this place may not be for you. Also if you like your showers cold with no water pressure this place isn't for you. HOT WATER that felt great after a long day of walking. We even had a spotless little fridge that we filled with candy apples from right next door and POPEYES and of course leftovers from Golden Wall which has the best fried rice. We will definitely be back...GREAT PLACE TO STAY!!!!!

Loved the room wish I could’ve had a better view, was facing a building lol. The air conditioning was freezing thermostat didn’t work. For older handicapped people a higher toilet would have been better. The first keurig wasn’t working and it should have two blankets in the room since it was a two queen beds. But THE FRONT DESK CREW ESPECIALLY JOYWAS A JOY JOY JOY JOY❤️❤️! The double duo was charming smiling we took pictures with we felt like family. Love you guys ❤️❤️ Also Eric the Bell Person was a Complete Gentleman! Very friendly communicative knowledgeable and helpful to me and my girlfriend. Definitely represent your hotel!❤️

I stayed here for 2 days before embarking on a cruise. I had left a jacket and phone charger in the room at checkout. Upon return from my cruise, I stopped back in and Brian was very helpful in retrieving my items. My room was very clean and all staff were very pleasant and helpful, would highly recommend.

This is my 2nd time staying at the Crowne , I Love the hotel the staff are also very nice and welcoming! The rooms are very vintage and nice the location is Perfect especially if you’re in NO for bourbon st it’s directly next to it! I enjoy the city sounds and music right in front and the beds are very comfortable the rooms are very clean. I just feel like the mandatory fee should be optional bcuz everybody doesn’t drink or eat sweets! But other than that this is my go to hotel anytime I stay in New Orleans for sure.

The location is the best thing about this place. It is a stain on the reputation of Crown Plaza hotels. The damp moldy smell in the hallways, the poorly fixed holes in the walls the crumbling of the building just gives it a bad taste. Incidentals is 120 of which they will keep 27pp about $55 for our stay for some random tax thats mandatory. Apparently they give you things in return that barely add up to the amount they put on hold. Our room was a small box and was good for what we needed. Probably wont return. I used to love a good deal to the point I would've ok with this kind of spot however I am no longer-deal over quality because these deals end up costing you on the back end.

Location, location, location. It is hugely centralized in the heart of the French Quarter, which I greatly appreciated cuz when I got tired of walking or partying, it was not a hassle to get back to our hotel room. Our room was a pretty decent size. Not as well lighted as I would've liked and the bathroom was a decent size. The housekeeping did what the sign on the door said and when sign was removed, they did up our rooms beautifully. Now, there was only 1 waste paper basket in the whole entire room, so after a night of partying, we were lazy fuckers that didn't want to get up to hall ass to throw things away in bathroom. The TP was also hard like wiping myself with sandpaper. The same with the tissue. I was cleaning my make up brushes and it was falling apart as I did so. The shower had 2 shower gels and a combo shampoo/conditioner. I got confused the first day and put shower gel on my hair. Also, there was no hand soap by the sink so I had to reach into shower to use shower gel to wash my hands. Lastly, I loved the later check out though. It gave us time to recuperate before heading out. I guess this was middle of the road okay for me.

This is a delayed reviewed because first I was trying to old off as I was waiting for a refund (which never came), and then time when by and I just kind of forgot about writing it. But this is a review for May of 2023: There were mice in our room. Enough said.

It's close to Burbon, so there is that but outside of that it's overpriced Better off at almost any other property we walked by in the business district. The city is so walkable and any money you spend on cab fare would be more than made up by not getting caught in this tourist trap The hotel is dirty, they don't keep it up, cannot even watch Netflix at night For the money you're better off in other places

Do not stay here! Ants in our (1st) room. Front desk laundered our clothes and moved us to another room. At 5:00 in the a.m. in the (2nd) room, we had water coming in from ceiling lights in the bathroom - flooding floor and carpet. (See video!) Was told upstairs guest left their tub on - on purpose. Moved us to a 3rd room - which had a mouse. Maintenance was called all three nights. Manager gave us his card, told us he would give us points, and take care of this! He called us two days later, laughed, and said we brought the ants in and he hopes we come back and stay with them. This "hotel" is gross. Priceline is a joke. IHG is no help. How is a Brennan's restaurant affiliated with this place?

When it comes to this place, you are really paying for location, location, location. And if that is all your caring about then this will definitely do. The lobby is a bit upgraded. And they do have a water station which is a plus for the scorcher of heat outside. But that's where things things sort of end as far as benefits. The rooms are basic. No bathroom upgrades yet, at least not on the 7th floor. The mirror is nice, but the shower and toilet are not. You are on Canal and Bourban street, walking distance to most of the shenanigans of the French Quarter. The lobby and just outside def gets lively at night, meaning popular, noisy, cray, people walking up and down the street. So if your looking for a quiet duck off spot, this is NOT it. Cost for 2 nights total was $280. But they add $55 for there version of resort fee, which they don't inform on up front but tack on at the end. The parking garage is another $40 a night, which is wild considering there garage is 3 blocks away so it takes forever to get your car out? So pack your patience when picking up and dropping off you car. The pool is pretty small, but appears to be a hot spot. It was crowded when we went so we just deferred. And it's not open late night, which kinda sucks. They do have a gym room. I will say they did clean my room each night, so I left a cash tip in the room for them. The room I stayed in itself was on the 7th floor. Upon check in, I decided to switch from a king room to a queen so I could be near my friend also on the same floor. Which they agreed to for no cost, but I think it was a downgrade from my original room. The view was of roofs/construction. But I assume you pay extra for a street facing room. The check-in process was basic, no extra smiles from staff, no offer or upgrades, or vouchers to check out there bar. Which I know is not a guarantee, but it's great when offered. Upon check out they said they would email us the receipt and never did even after we requested multi times? Would I stay again, no not with resort fees, limited customer service, and lack of updated rooms for the price point, it ain't Vegas?!

Stayed here on my latest trip to New Orleans. I almost always stay off Canal but never this close to Bourbon. It is located on the the corner of Canal and Bourbon, so if you are looking to be right next to the craziness of NOLA, this location is for you. The idea of being walking distance to some of my favorite spots sounded good, but this corner is poppin'! Guess I'm getting old and someplace nice and quiet is more to my liking. Like in most cities, you pay for parking at hotels in downtown areas. There is no exception here and it comes at a spendy 40 bucks a night. We expect to pay, but the problem here is that your car will not be on site. They park it at a garage blocks away. So do not expect your car to come our right away. They also had hidden resort fees that is not on their website not told to us at check in. Customer service was not good at all. Very basic interaction with customers. We asked for receipts multiple times after noticing we didn't get our deposits back and got the run around. The building itself is old and outdated. They have two different towers. Our room like the building was very outdated. Strangely, I slept pretty well on the bed. The only thing that woke me up with the inconsistency in the AC. I feel like all rooms are set at one temp and they just put the thermostat there for show. I like it cold but it would randomly get a little warm. Luckily I travel with a mini fan which help keep me cool throughout the night. The TV did not work unless you physically went and turned it on using the buttons on the TV. The remote did not work. They did have a mini fridge which is always a welcome addition to a hotel room. I'm a Marriott Bonvoy member and I just have higher standards when I stay at one of their properties. As far as location goes, this place is awesome if you want to be close to the action. For me, I will be skipping this spot for any other Big Easy trips.

Came here for a trip to New Orleans, and I've never stayed off Canal street, so that was definitely something new and interesting. Convenient for sure. But I did not have the greatest experience with them from a customer service aspect. Parking is valet only and is $40/night. The parking is not onsite and is 3 blocks away, so they told us upfront, take anything and everything out the car that you may need, and double/triple check!! And I get why. When we needed our car for a day trip out, it took about 15-20 minutes, literally, to go get the car. Knowing this, I knew that for day of checkout, get out there early, because you will be waiting. When we went to check in, the check-in process was quick and smooth. However, they forgot to tell us of additional hotel fees that would be charged per night, and I'm assuming there is tax on that, but don't know for sure, because I never got a receipt. When checking out, they stated all was good, no additional charges, and that the receipt would be emailed to me. It wasn't. But I waited a few days, and then when I saw the charge on my card, I was confused on the amount, because all I was aware of being charged for was parking. I contacted IHG and they reached out directly to the hotel to request a receipt. Nothing still. I have for a total reached out 3 times, with IHG contacting them and still haven't received a receipt. On my 4th!!! attempt to reach out directly to the hotel, the woman that answered, asked me my name, and scoffed under her breath before stating that she would resend it to me. I haven't gotten it at all, so great, thank you for the attitude of "resending" me something I have yet to receive. At this rate, who knows what I paid for. Get your receipts printed, moving forward because last I checked, I paid to stay here, and brought 3 friends along with me, that paid for their rooms, and same occurrance happened to them. Overcharged for who knows what! Anywho. Aside from that, location is optimal for getting around quickly on foot. Rooms were nice and they were spacious. The AC was weird. You would set it to a temp, and it would not go to that temp, I think they regulate them, because my room wouldn't stay cold and was warmer than what the temp was sat at. I would not consider myself as one to complain much on hotels, but this was a big disappoint considering the reputation that the Crowne Plaza has. The only reason I am not giving 1 star, is because there were a few nice employees we encountered.

While visiting for French Quarter Fest, this was one of the cheaper hotels, so I quickly snapped at the opportunity! Luxury, convenience, and, reputable brand. What could go wrong? Pros: Able to check in early, convenience to trolley and French Quarter, well supplied room, and, great view of Canal Street. Cons: Towel had black ash debris, shower faucet doesn't close so tub gets filled as you shower, shower curtain doesn't close so the floor got very wet, bed is high (I'm 5'5"), bed was WAY too firm for my liking, and, the noise of the street DJ on Canal kept me up almost all night. Yes, you read right. There was a street performing DJ whole blasted music literally ALL night and it was clear as day in my room. Not only could I hear the bass but even vocals clearly. When I asked a desk clerk, he was almost offended when I asked about a noise ordnance. I love music - probably more than the next, but when it's 1am and I'm in my bed trying to rest - it's not ok.

Conveniently located but would not stay again. No customer service & midnight air raid sirens as a fire alarm. Terrible

This hotel is in the perfect hotel if you want to go to bourbon street, right on the corner of the start of it. My stay did start off bumpy but they did take care all my issues, it wasn't anything major just some misunderstandings. Overall the rooms and hotel were clean. Great location and service.

Broken chair Toilet in bathroom running all night Light in bathroom was broken No help with baggage due to staffing shortage Entire hotel was way too cold No fridge or microwave in room Stains on floor and curtains This is not a luxury hotel at all. The check in valet was helpful, but that was the only positive part of my stay.

First night here, check in was easy. Front desk was super inviting. On our way out we were greeted by Nicholas (Nico) where he showed us to the lounge here in Crewne Plaza for some finger foods and drinks. It was nice to be able to sit down, regroup and tame the hunger before heading out. He is / was super friendly and gave some recommendations on spots to eat. This is our first time to New Orleans so I'm super thankful to have any and all recommendations. We will definitely be stopping by the lounge again before the end of our trip. The actual accommodations are okay. Nothing fancy, but the cost, the friendly staff and location being great makes up for the frills.

Convinced they did not clean my room at all. It's grotesque here, find somewhere else. UPDATE: I was here with a large group and one of my friends had a mouse in her room! Another had dead roaches. Stay away from this place

We recently stayed at this location for 6 nights. I would not recommend this location to anyone. Do not stay here! During our time at this hotel, we had to change rooms 4 different times due to issues with cleanliness, water leaks and plumbing issues. The front desk staff were quick to assist us with moving to another room; however, they did not offer any sort of upgrade to help with the inconvenience of having to move rooms multiple times until our last night. The first room we were assigned had a rat trap between the bed and nightstand. There was staining on the ceiling that looked like it could be black mold. In the bathroom there was what looked like blood stains on the walls. We reported this and asked to be moved to a clean room. The front desk immediately assigned us another room, but when we arrived at the room it was clear that someone had just checked out of the room and it had not been cleaned yet. We returned to the front desk, and they assigned us another room. The housekeeping supervisor and maintenance supervisor confirmed that the room had not been cleaned and escorted us to the newly assigned room. They inspected the room with us to ensure we were satisfied with the cleanliness. This new room was clean, and we did not notice any other issues. However, on the second night in this room we experienced a water leak from the ceiling in the bathroom and had to request to move to a third room. After one night in the third room, we experienced a plumbing leak in the bathroom. The toilet had a leak overnight and we woke up to a flooded bathroom. We had to pack up again and move to a fourth room. This time the front desk offered to upgrade the room to a suite, which was nice, but we were already leaving the following day. I have shared pictures of all the issues mentioned in this review. Another complaint about this stay is the additional charges that we were not made aware of at the time of booking. The first was $60 a day hold on a card for incidentals. This would be released after checkout, but it could take up to 30 days depending on your banking institute. The other fee that I was charged was a $27 a day "destination fee" that was charged to my card after we checked out but was never notified of this fee at check-in or check-out. It was just applied to my card on file. This hotel is old and needs major updates with the plumbing. The beds are not very comfortable; however they did have nice pillows. I would not stay at this location again and would not recommend it to anyone I know.

Staff was extremely nice and welcoming. Furniture is a bit worn and common area could be a bit more tidy. For 2 days ... 2 bags of used towels from housekeeping cleaning rooms was left in common area/hallway. I reported that my chair was worn, cushions was flat to the frame of the seat. I was told they would send someone to replace it, never happened. The guest room hallways are not vacuumed or maintained on the regular. The ice room had not been cleaned in a while. Hallway baseboards where peeling with flaked paint. Up one checking in if room is not available, they will call you... unfortunately you have to stand back in the checkin line with guests that recently arrived. Tour tickets that was included with room was never received at check in. If you choose to pay for the breakfast buffet, be sure to arrive early, the buffet seems not to be refreshed. If you venture out at night be sure not to forget your room key, there is a security checkpoint. That was cool good was to make a guest feel secure.

Do yourself a favor and find another hotel. This place needs to be refurbished immediately! Room smelled like mildew, it was dusty and looked like it wasn't clean prior to checking in. The bed wasn't comfortable and they had these paper thin blankets. Shower was loud, toilet running through the night and making all kinds of noise. The only plus is the location. I will never stay there again.

HORRIBLE EXPERIENCE! The hotel would not clean the room despite us: calling 4 times I going to the desk 2 times asking the cleaning staff 3 times When I asked to speak to the manager we were told she was in a meeting We ended up doing our own garbage as it was piling up. Disgusting customer service. In addition they overcharged by hundreds of dollars Abd tacked on VALET PARKING FEES when we had NO CAR. We flew in and ubered everywhere. Added FEES without telling us and the MANAGER WAS MEAN, DEMEANING, RUDE, AGGRESSIVE & UNAPOLOGETIC. We booked through EXPEDIA. Expedia WOULD NOT HELP. They offered $100 only. HORRIBLE! HORRIBLE FRAUDULENT HOTEL. DO NIT GIVE THEM HOUR CREDIT CARD. Use Cash ONLY! Thieves! Only good and thoughtful employee was Mr. Hudson Taylor at the front desk.

I stayed in a lot of hotels over my lifetime and this one is probably the worst from the paper carpet to the bedbugs. It was a miserable experience and then throw in the guy getting shot at the corner that night followed by just an overall bad hotel and experience I would highly recommend looking for something else though the building doesn't have hot water. It was lukewarm water so you couldn't really take a shower to wash the bugs off of you. Hotel wasn't very responsive to the bug situation. However they did move our rooms, but it was like it wasn't normal occurrence for them so I highly recommend staying away in this establishment and finding a motel six it might be cleaner.

Not sure why so many bad reviews. Our room was lovely. Comfortable bed, super cold ac, water pressure strong enough to blast you across the room. Hot water so hot you could probably cook with it. People were very helpful and friendly. The location is great. The hotel smells good and the rooms were clean. We would stay again for sure.

watch your incidental charges !!!! I stayed here two weeks ago and they took out 1500 that I have still yet to get back....im told this is a common thing here ....beware beware beware !!!

Very convenient location if you're looking to do things in the French quarter, the streetcar station is right in front of the hotel. We downloaded the Le Pass app paid $3/day to use the streetcar. They cleaned our room daily. Room has no windows so you might over sleep if you don't set alarm. Overall nice hotel.

I booked this hotel through hotwire.com so it was not revealed to me until after purchase. The hotel isn't horrible, but could really use some renovations. It's very outdated. The AC unit in my room barely worked and made a very loud humming sound while running. The light above the entry to my room was also out. My toilet ran a few minutes after every flush. But I will say that the room was clean and conveniently located on Canal and Bourbon Street. However, the location comes with a lot of street noise throughout the night. If you came to New Orleans to party and just have a spot to lay your head for an affordable price, then this could work. But if you prefer something more upscale, then I would not recommend.

The hotel is dated. The room was dusty and the carpeting had stains and needed to be cleaned. Another guest was checked into our room an hour after we were. We were relaxing and the door opened. We went back to the front desk and there wasn't an apology , the front desk clerk just told the other guest they will assign them another room. The lackadaisical attitude was appalling and I will not stay in another Crown Plaza Hotel. Beware and do not stay at this hotel!

DO NOT STAY HERE!!! I booked and paid my room 5 months in advance. When I checked in, they put a $1,241.15 hold on my account that was not released until I checked out. Those funds were not available to me during my vacation. I stayed 5 nights and despite multiple requests to have my room cleaned, they never came. Broken sink, leaking tub, and a toilet that runs constantly. The carpet had ground food in it, dirty laundry piled up in hallways, and trash left to rot by the elevators. This was from Thursday afternoon until I checked out Tuesday morning. Just Gross!

First of all, the location is a plus. Service needs some work at front desk. Not friendly. No knowledge. Housekeeping is poor. They did not refresh the room/beds/towels. We had to ask for towels. Beds are horrible. Back pain on the first night. Monday thru Wednesday was our stay. Overall I wouldn't recommend and will not be coming back. Not a good experience for my birthday.

My third stay at The Astor. I elected to stay in the Alexa Tower. Bad idea. Though it is quieter, and if you are there for a large function it is easier to get the elevators in the Alexa tower, just say no. The Astor tower rooms are far superior. The Alexa hallways are filled with flaking paint from janitorial carts bumping the corners. The ice maker on the 4th floor was out of order all week. The room itself smelled musty. Had a king bed with only one nightstand. I have spent thousands for nights in hotels. Never saw that one. No dresser, and the smallest tv I have seen in a hotel in years. Service was good. We will return but to the Astor tower only.

OK. My last several visits to New Orleans I stayed at this hotel. It's at an epic location -- Canal & Bourbon. It is surrounded by food and is an easy walk from most things. Check-in and check-out are always an easy process and who can complain about room service and housekeeping when it's done right? This place has been great enough where I took my girlfriend and my best friend for his bachelor party before the pandemic. But on my most recent visit, there were a number of factors that played into bringing down the overall experience. 1) I was there for a bachelor party, and members specifically requested that we all share a floor. They initially agreed to this, but ultimately ended up putting us on 3 separate floors and did not rectify that, despite pointing it out :(. 2) Half the outlets in the rooms were either shorting out or nonfunctional. And some wall aesthetics looked outdated here and there. 3) One night not long after midnight, the elevators were simply... not working. When checking in at the desk, we were informed that they had been reset (I forgot the reason), but the stairs were closed during our stay there. So we were stuck in the lobby, unable to get to our rooms for like 15+ minutes... and some folks were really tired. From my observation, time has passed and some things have declined in terms of quality of life and service since the pandemic. On the plus side, their gym and their pool are poppin'. And pro tip: the gym is a free source of water, so bring a reusable water bottle! On my next visit to NOLA, which I hope is sooner than later, I will most likely seek elsewhere to stay.

DO NOT BOOK HERE! Our trip was canceled due to flight issues. The hotel wouldn't cancel our reservation or reimburse even though we purchased travel insurance just for this type of scenario.

Hotel stay was great. The valet just was unorganized they need a better game plan especially when they have events around the area.

Making my way through the NOLA trip I did during July 4th weekend. This hotel is definitely very popular with events. They're pretty strict with who they let in during the special events. For example - they require wristband on all guests entering the hotel during Essence Fest weekend. Then from July 5, apparently another event booked out the whole hotel, so you'll need the event badge in order to enter. From a safety standpoint, it's pretty safe once you're in the hotel. If there is special event going on outside, then they'll have NOLA police stationed on Bourbon x Canal anyway, so it'll still feel safe enough. Otherwise, it can feel a little sketchy at times (if there weren't other tourists walking around as well). Bus and streetcar stations were all very close, safe enough location to board. There are a bit of homeless people around, but they were harmless. The layouts at this hotel was very confusing. We stayed at the area to the right of the check-in desks. The elevator buttons were confusing, but we met another nice guest who helped us...and we paid it forward by helping other confused new guests, LOL. Tall ceilings, but otherwise small and old rooms. It got a certain charm to it. Ice machines on our floor was broke though. The pool and fitness room was accessible through another set of elevators, located to the left side of the check in desks. It's like...they remodeled the place, but never bothered to connect everything in the building via the upper floors. I liked the fitness room. It was more spacious than expected, and got all the necessities. They have a lot of cardio equipment compared to strength training though. There were no trouble getting rideshares for drop off/pick up here.

Where to begin, let's start with check in. We had booked 5 rooms for 15 people under 1 account. Should be easy. NO. They needed another card at check in to charge the remaining balance instead of them using the card already on file that they had charged 80% of the total already before we got there. Well we did that. Paid the remaining on one of the girls cards but the front desk lady said we can refund her and charge the couple who booked the rooms for everyone at checkout. We said okay cool. But we still arnt done, 20 min into check in and she says she needs a 3rd card on file for incidentals. Which I totally get that but how come neither one of the other 2 cards cant be used for that?! after 10 minutes of arguing I just handed her my credit card so we can get to the room after a long 10 1/2 hour drive, I needed to get some rest. Then after us, the next part of our 15 party, shows up. They are at the front desk checking in for I swear to god, a whole hour. They were still talking to the same lady when I left for dinner. A whole hour after they got there is when I left for my dinner. Absolutely ridiculous that they had to stand there and talk to the lady for that long. They never even waited in line so that is not a part of the time I'm talking about. Then check out comes four days later and I was not there for it, but I was told it went the same way check in did. So remember how I told you my card was on file for incidentals? We never had any but crown Plaza decided to refund me the remaining balance instead of the girl who actually had paid the remaining balance. Then they couldn't fix it after two weeks of back-and-forth calling and speaking with higher ups. Not all of us came from the same place a lot of of us met down there in New Orleans making this extremely difficult to get our money situated. And because they refunded me on my credit card, they also took away most of my hard earned points! And they have not even tried to reach back out to me when I have called them to try and resolve this issue. It's been a month now since we've been back and now they're just ignoring us. Not at all trying to make it right. And they over charged the initial account $300 and blaming it on all of their bullshit they created. At this point, I would demand a complete refund but half would be suffice. And that's just the check-in check out part now. Let me tell you about my experience at the hotel. First day we go to the pool and my back turns blue from their edge. I have a photo. It wasn't just my back but lots of people's thighs and arms that were touching the sides got blue then there was a very dirty nasty corner very close and not avoidable next to the pool. Gross. The next day I had to call and ask for someone to come tidy up the room because they never did then they never gave us more toilet paper so later on in the day I had to call the front desk and ask for more simple. But I never got it. They never came and gave me toilet paper. I had to go down to the gym and steal the toilet paper down there. ridiculous. Once I got back from stealing the toilet paper from the gym, I called the front desk again to remind them and they didn't answer. I called three separate times and no answer. I could've had a major emergency and they would never know because they never answer their phones. Even when I called and asked for them to tidy up the room I had to call a few times before I got a hold of anyone. The communication from the employees at this location suck to put it in layman's terms. Because I'm sure that's all their employees can understand too. Even though the location of the hotel was absolutely perfect. Everything else was absolutely wrong.

Do not recommend had to move rooms because of a rodent and staff were not overly helpful nor suprised!! I was then charged £80 after check out with no explanation and no response to my email dated the 9th September. They have fraudently stated this was a chip and pin payment when the only time chip and pin payment was made was the initial deposit days before. I tried to deal with this privately via email but apparently not responding to complaints or charges is quite common.

The hotel was outdated and needs a facelift. When we checked in, we had a problem with our sink not draining and when we talked to the front desk, they sent someone within a half hour to fix it. If you want a quiet visit, this is probably not the place for you, since we could hear drums and tuba's until 3 o'clock in the morning. we were also woken up at 12:30 AM to alarms going off saying that we had to evacuate the hotel. We went to the closest exit down six flights of stairs only to find out that the door to the outside was locked shut. We had to climb back up ,find another exit to get outside. Thankfully, it was a false alarm, but rather unnerving that we could not exit the building.

If I could give a 0, I could. I don't think I ever had such a bad experience with a hotel. The location for this hotel is ideal for some but guys...you DO NOT want to stay anywhere on Bourbon Street, it reeks! I stayed here for 2 nights and 3 days. Check in: Terrible check in. As a platinum member (or even a regular rewards member) there should be a separate line for check in, there is a line for show but I have never seen this manned during my stay here. So we stood in line to check in which spanned down the hallways on some days (twice because they didn't have a room ready yet when we tried to check in early, and once again to get the keys). Neither of these times, did they explain where anything was. Not even the elevators to get to the room. It's a figure it out yourself sort of situation. There was a pool and a gym that's on the 3rd floor (but I literally just walked around to find it). Stay: Unfortunately, our stay was riddled with a fraternity get together from multiple states so this stay was very much ruined by them. It was never quiet, they would always be screaming down the halls and knocking on other guests doors (but weren't who they were looking for), etc. I would love to say that our stay was uneventful but EVERY NIGHT the alarm rang for an emergency evacuation (what I'm assuming is a drunk kid pulling the fire alarm because they pressed the emergency dial button a lot in the elevators too). Additionally, maintenance was poor as there were constant trash and sticky floors and elevators. Room: These are the highest beds ever. I literally had to tippy toe and jump onto it every night. I'm sure this is conducive for drunk college kids. Also, apparently some rooms have fridges and some don't. I'm glad ours did. Check out: Another long unorganized line with people just standing everywhere. I got my folio and found that the room rate did not align with my confirmation. They charged me an extra $20 per night. Front desk couldn't fix it at check out and told me to call accounting the next day. I have been calling multiple times a day and no one ever picks up. It's been a week. Final statement: I will never return to this hotel and I recommend you guys don't either. But if you do, make sure they're charging you the right rate and make them fix it on the spot!

I would say you get what you pay for but we paid $750/night ...and our room was disgusting. As soon as we walked into the room after checking in we were hit with the stench of cigarette smoke. The furniture was beat up and one of the night stands had singe marks that looked as if someone had extinguished cigarettes directly on the surface. Only two of the pillows had actual pillow cases and they had makeup stains. The other two pillows were just worn out pillow protectors that wouldn't close. We attempted to make the front desk aware of the room deficiencies multiple times and the only response we received was "we'll look into it" or "we'll see if housekeeping has any other pillowcases." We never received any sort of follow-up. The final straw as when we woke up after the second night of our stay to find a gross tacky yellow substance between the blanket and top sheet of our blanket. Knowing that our previous reports had fallen upon deaf ears and having no interest in sleeping in that bed for a third night, we packed up our belongings and checked into the Le Meridian on Poydras St. When I told the front desk attendant we were checking out early they didn't bother to ask why or if the room was to our satisfaction, just okay here's your bill (faced down to avoid confrontation over the refund that they would not be issuing). It was clear they are aware of their quality deficiencies and get such reactions from customers all the time.

If you're going to book this hotel, don't use Expedia. Though really I wouldn't recommend booking them at all after the horrendous customer service received - and I never even got to the hotel! Booked Via Expedia with the Reserve Now, Pay Later. I have used that function 5 times over the years at different properties, no problem. Until this hotel. The email I received stated I would not be charged until I check-in - so why did I have a $178 charge on my account. First Expedia Agent is told by the staff it's a "Halloween Event Charge". What event? This isn't listed on the Expedia page. I check the hotel's website and there's nothing. Second Expedia agent a few days later is told this is the First Night's Deposit. Excuse me? It's a Reserve Now, Pay Later. No where on their listing does it say a Deposit is needed. I don't receive any receipt from Expedia nor the hotel for this charge. No PROOF it happened, so how am I to believe the hotel won't demand what is outline in the confirmation, claiming I didn't pay anything? They refuse to budge. They refuse to cancel the booking stating it will be ANOTHER night's rate to cancel it. What hotel charges to cancel a booking FOUR MONTHS in advance? Also, no where on their Expedia page does it say you can't cancel without a fee That said, all this is being disputed as fraud with my bank. You can't charge people for something that isn't in the agreement, and especially when you don't send them a receipt. I've been to New Orleans many times. I used to live in Baton Rouge. There are plenty of other beautiful hotels (and locally owned B&B's) you can go to over this place.

This hotel could have been much better for the cost. The food at the restaurant (breakfast) below was not something I would eat twice. Trying it the first time was good enough for me. The rooms were small but clean. The shower was great! It was hard to get food / coffee after breakfast anywhere around it without waiting in long lines and paying extreme prices. On the whole, it was a good place to stay the night as long as you are gone the whole day.

Staff super friendly, but hotel isn't that good great location next to Bourbon st. I'll pay extra for clean and presentable room. Roaches in hall dead one in elevator requested more towels like 6am didn't receive none till almost 5pm. I was applaud that the stains in room but popcorn and candy or tums what ever it was showed house keeping didn't do there job other than replacing towels and making bed. The second queen bed box spring is broken bed dips so hard like you're going to roll out of bed. As an IGH member I requested a late check out mine was extended an hour, my group family that I can with in the room across from me got extended 2 hours. Based on my experience definitely wouldn't stay here again.

I came in early and was charged $40 Only to find hairs on the bathtub and a toilet that was black ( saw when taking a bathtub) The woman at the front desk doesn't seem well trained in hospitality either If it wasn't for work I dotnt think I would stay here

Room was in the old tower on the 2nd floor. As others have noted...there was a street DJ with really loud music and curtains that don't work well and let bright lights in. Not good for sleeping. Worse part was getting charged after I checked out for some mystery fee. No disclosure by staff, no mention anywhere in communications from Expedia or the Hotel. My hard copy invoice from the Hotel says Amount Due = $0.00...Hotel Billing will not answer or return my messages. CRAP place, avoid.

The toilet didn't work in our room so after two hours of waiting for help, I went down to the front desk to ask what was going on. The front desk manager was rude and unsympathetic. She put us in another room which had I assume cement in the sink but I don't know what it was and smelled like weed. I'm addition none of the rooms seemed clean. It's awful. Management is awful. Don't stay here, it will ruin your trip

First time staying at this Hotel and will definitely be my last - Checked in Friday evening & Checked out 3 days early. Check in process was fairly simple and easy (Thank you Julius, you tried). Nice little welcome bag.... Then it "happened". No hot water !!! In the entire Hotel !! Noticed it Saturday morning (it was like warm Friday night), was promised it would be fixed Saturday night and here we are Sunday morning, checking into the Omni Royal Orleans. There was no manager on-site at the Crown Plaza until this/Sunday morning and guest were still being checked in, knowing there was no hot water. Did I forget to mention the dust and the slow drains ?? It currently Mardi Gras Weekend- expected much better service !!!! So disappointed and we're Platinum Elite Members !! UPDATE: Look at past Reviews This hot water problem had been ongoing for months !!! IHG, you should be ashamed of yourselves !!!

I never leave reviews but I just can't believe the price of this hotel and the fact that it's 4 stars. Yes the location is great but I've been to New Orleans many times and stayed in much nicer hotels in just as good of an area for the same amount or less per night. The room was dingy and depressing. The view was an empty section of concrete with nothing in it. It was so dark even during the day. I'm fine with older hotels in New Orleans because most of the time it's charming and just fits the vibe of the city. But this did not feel like that. Everything was so outdated and stuff was broken. Like the lamps with the electric outlets didn't even work. The blankets on the bed consisted of three paper thin sheets so it was so cold at night. The bed was so squeaky and I woke up sore because it wasn't comfortable. There was a fridge in the room but it was just in the middle of the floor. The curtains were messed up and hard to close I had to stand on a table to close them all the way. All these little details can really make a hotel feel nice and inviting or they can make it feel like a nasty motel. This felt like the latter. I would not stay here again. I stayed at a Marriott within walking distance on canal before I checked in here that was WAY nicer and it was less per night. I'm not one to complain or leave bad reviews but I don't recommend staying here.

I have never experienced an IHG hotel like this one, but I am quite sure I never will again. The hotel is situated in one of the most obnoxious and loudest areas of NOLA, unfortunately you can find just about anything on the street right outside the building and not the type of gift shop you would take your family to.... The one thing you won't find is a decent law enforcement presence. I knew the check-in process was going to be challenging, simply based on how the rooms were initially booked. But even after I laid everything out on a sheet of paper, including all booking numbers, Alicia at the front desk complicated everything by ignoring my work and then dragged the process out even longer by asking for the booking numbers individually. I was grateful when she finally accepted the document that I had prepared for her, but it seemed her customer service had fizzled out by then. It would have been nice to at least get the lay of the land and location of all hotel amenities at the very least! Of course, even after all of that work, I still received a bill for the incorrect amount which was the result of someone at the hotel cancelling my initial booking, without my consent, and re-booking at a higher rate. I wasn't impressed by the less then lackadaisical and somewhat defensive response to my concerns and request for transparency by local management. I still haven't figured out which tower was older, but I did realize that the Alexa tower was not the right choice for booking a room. The rooms are older and well kept, but since the older windows are not soundproofed, it kind of leaves you in the middle of the party all night long. I wasn't sure what took place in the room prior to my arrival, but I did insist on having the sheets stained with blood replaced. I realized the heavily stained and slightly torn curtains were a lost cause, so I just chucked that up to old world charm, as long as the stains were at least dry of course. I found the hotel confusing to the point that not even the staff could help me figure it out. They not only failed to provide direction to a member of my party on where the stairwells were located, they literally stated that they did not know where they were. This doesn't bid well for someone who needs to use the stairs to get to their room, and definitely doesn't help in the event of an emergency situation. I was grateful to see they at least corrected the fire code violation found in the one stairwell I was able to find. This is one IHG hotel that I will not be returning to. Cheers!

This place is not a 4 star hotel. It's a bunch of 18 year olds partying with loud music. If you are looking for a typical 4 star experience, do not come here. If you are looking for a party with a bunch of 18-21 year olds, this is your place!! Just fyi- working with the front desk is impossible. They only care about the 18 year olds. I even got a card from Byron Cerre cell number 504-255-8821 - he was ZERO help.

What a DUMP! Dirty. Worn. Carpet pulling away from...walls?? Beds hard and uncomfortably high off the ground. RUDE front desk. They will NOT allow you to check in before 4pm, even if you call ahead and get an ok, unless you pay $40! So their entire lobby is full of people sleeping and waiting until 4:00. At 4, they line up and have to wait an hour in line to check in. Worse customer service I've ever seen! Never ever coming back!!!

This hotel is an embarrassment when it comes to customer service. The front desk manager is condescending and rude. I have been trying to check in and they have 1 single person for over 100 people trying to check in. She even told me "if you would like to go check into another hotel, go ahead". I am not sure how she is even employed here the way she treats customers. I am checking in here ONLY because the American Association for Men in Nursing is having the conference I am attending here. I have never had such bad customer service by front desk staff at a hotel. Hospitality workers shouldn't be rude or be telling paying customers to go to another hotel. I strongly recommend you DO NOT stay at this hotel, ever.

Older clean hotel. All the staff we came in touch with were friendly. Only problem we tried to call the front desk and housekeeping and weren't able to get either to answer. So had to make the trek downstairs to the front desk and they handled are request. Great location.

The location is a negative, unless you like stepping out to the smell of weed and the evidence and presence of street people. The service at the front desk was poor. They managers are not accommodating or understanding. Be sure to read the fine print if you dare to book a stay! The negative impression after the front desk began in the elevator. These were dirty and smell like that streets of NOLA. The corners appeared to have vomit or drink debris. The room were of the caliber of a La Quinta, basic with scuffed wall paint, scuffed furniture, lumpy beds, basic towels, and a worn ice buckets. One noticeable difference my traveling companion commented was that a La Quinta would have offered complementary breakfast options. The plumbing in my room backed up. I used the do not disturb hanger on my room the entire time, so I cannot comment on the daily servicing. However, another person traveling in my party said that their souvenirs cups, and throws were discarded following the room being straightened during the stay. The valet was convenient but not work double the cost of the self park option. Also, my car was returned to me on two occasions smelling strongly of cannabis. I would never stay here again, and I would not recommend this to anyone traveling to New Orleans. As a former New Orleanian I should have known better, and I regret my choice when this city has so many other options.