Preetha K.
Yelp
If I could put zero stars I would. I am absolutely appalled by my experience with this restaurant. I placed an order at 11 AM, expecting to have a meal delivered in a timely manner as it was for lunch at a workplace. Fast forward to 12:30 PM, and I had yet to receive any notification or update about the status of my order. At that point, I was told that my delivery would arrive sometime between 12:55 PM and 2:17 PM--what kind of range is that?? That's over an hour, and no one can even provide a more accurate timeframe?
Naturally, I tried calling the restaurant multiple times to get some clarity on the situation, but no one picked up. After 45 minutes of trying to reach someone, I finally got a hold of a staff member, and not only did they give me zero information about when my order would be ready, but the attitude I received was beyond unacceptable. I was told that there was "no designated time" for my delivery, which made absolutely no sense. I get that things can get busy, but if you're running behind, just give the customer a realistic timeline instead of being rude.
To make matters worse, the poor Uber driver who was trying to deliver the food told me the restaurant was packed and that they hadn't given him any idea when my order would be ready. It was clear that the staff didn't care about any of the logistics or the poor drivers who had to deal with the chaos.
At this point, I thought about going to pick up the food myself, hoping to avoid further delays. When I called again at 1:15 PM to check if I could pick it up directly, I was told the food would be "ready in 5-10 minutes"--which is laughable, considering I ordered it at 11 AM. I only ordered six sandwiches and one pizza...Subway even delivers faster.
This is especially disappointing for a place that's supposedly well-regarded. The complete lack of communication, poor customer service, and general disregard for the customer experience has completely ruined my impression of this restaurant. Never again.