Cruisers Car Wash

Cruisers Car Wash I really like this car wash place! They always do a great job cleaning my car. If you get bored while waiting, they have massage chairs, and if you get hungry, there’s even a Filipino restaurant inside. The best part for me is the restroom—it's always clean! Overall, I highly recommend this place.

I’ve been going to this place for almost 10 years now I’ve never had an issue . Today I paid 90 dollars for a car wash for a hand wax . When they finished detailing my car I got back inside it and THERE WAS A HUGE CRACK IN MY WINDSHIELD !!!! I told the manager “hey you guys put a crack in my windshield” he then went to look and he said “you had a chip already we are not responsible “ they did not even offer my a refund . I will never take my car there again or have my family or friends go there please stay away from this place they are extremely shady and do not care about their customers. My car is not even a year old yet less the 7, 000 miles . Please stay far away from this place

Decided to try this car wash out, truck was left with dirt and spot after it was cleaned. The prices are a bit high in my opinion, took about 30 minutes for the whole wash. Place has waiting area inside, and outside. They also have a kids playing area inside.

I was enticed by the carwash & oil change sign for $49. By the time I was serviced I was billed $105. Yes, it's the cheapest combined but I feel mislead and there was no customer service that suggested they keep their prices as advertised. Not sure if I'll be a returning customer.

I got an oil change with a free car wash and vacuum. I had called around to a few places and they had the best price. It took 20 minutes as promised. On top of that, I already had a crack in the windshield which was made worse by a previous car wash. I got my car back clean and the crack did not spread at all! Checked my oil and looked great. I highly recommend this place and will be coming back!

Just left the car wash and paid $21 so that the inside of my car is vacuumed and this is what I got back. Crumbs still on the carpet which shows they clearly didn’t even bother with the vacuum in the backseat.Very disappointed in this service.I also went around 12:30pm and was the only one in line, so they can’t even give me the “ it was busy” excuse. Never bringing my car here again, save your money folks.

It was the worst wash and vacuum job I have ever got. They missed spots all over the truck and I paid extra for a hand wash. I will never go to Cruisers car wash again!

OK, so I know my car wasn’t the cleanest but why did this man try to charge me $50? I asked for the $36 cleaning service which should also included a air freshener. He was so mad that I didn’t wanna do the $50 cleaning because he said that my car had hit a lot of bugs which is true and I wasn’t expecting my car to be super clean after it was washed but I didn’t have $50 to pay for a car wash. That’s a big excessive for me. He proceeded to give me attitude. I wasn’t asked what freshener I wanted I didn’t even ask for his name, but he was the other one wearing a white shirt and he was the he was the one telling you the price for the wash, but I don’t understand why he had to be rude to me just because I didn’t choose a $50 wash. I get it it’s Sunday and maybe you don’t wanna work.

They do great work My car always comes out clean with no issues One of the last few full service car washes

Overall: 4 when graded on a curve :) Cruisers is an above average car wash. I have been to many worse ones but none that I can really call markedly better! I am not comparing them to mobile detailers that come to you, since the latter charge at least twice if not more for similar services. Drop Off: 4. Multiple lanes for faster service and less crowding. The person checking you in, usually the manager, is polite and courteous. What I like and appreciate about Cruisers is that unlike some other places (which I have learned to avoid) there is no hard-sell or upsell. Services: 4. Many packages and options to choose from. You can do a basic wash or a full detail. They also offer basic maintenance (oil change, coolant flush, etc.) and Window Tinting. Prices 3: On par with other full-service carwashes. You can of course pay less buying wash-with-gas at your local gas station where you drive your car through a 10-foot-long tunnel that sprays water and detergent on your car without any proper wiping and drying :D. You can also pay twice or more by having a mobile carwash come to your driveway. Service Counter: 3. My interaction with the desk staff has been limited to paying. Have not had to deal with any issues. Guest areas: 3. They have recently put a super dark tint on the windows, and you can no longer watch your car go through the wash bay. This was fun to watch! Very few chairs inside. Most waiting is done outside where they have a covered area with tables and chairs. Depending on the weather, this may not be a pleasant experience, especially since you will be there for half an hour or perhaps longer. There is a food counter inside that serves Filipino and Mexican food. The food counter has their own seating area along with a sign that these tables are their customers only and not a waiting area for the car wash patrons. Final wipe-down and basic detailing: 3. Operator-dependent. You may get a good detailer or a bad one. Some direct supervision by the customer is required to point out any deficiencies which they quickly address. Again, no worse than any other car wash I have been to, and I would say slightly better. In my opinion they could improve this by having a supervisor oversee this area, but no car wash that I have been to, does this. Wait Time: 3. Be prepared to spend a total of 45 minutes to an hour on average, possibly longer in busy times. This is about average in my experience compared to other places.

My car was overdue for a wash but honestly, I can't be spending $$ on something that's not a necessity. Drove past it on my way to Costco & saw signs that said Express Wash $8.49 or $8.99 - I can't remember exactly. That's cheaper than my local gas station's car wash machine. I pulled in & asked what does Express Car Wash cover, it's only exterior wash. No vacuum, no wiping inside. Sounds good. It was relatively quick, there were many cars ahead of me. Once my car came out of the wash, worker wiped down all the wet areas on the car bumpers, mirrors & windows so there were no water spots!! There were a few bird droppings that remained, but just little flecks of it. There is a large patio area with plenty of seating while you wait but the smell of sewer can be unpleasant during hot summer months. Overall, it was worth it & MUCH better than going to the gas station car wash machine. They also have a separate area for oil changes & minor repairs, window tinting & get this!!! There's a Filipino restaurant inside where you can get lunch or dinner while you wait for your car to get detailed! So funny! Will have to try it next time. I would definitely recommend this car wash for anyone who just needs a basic wash but doesn't want to go to a self-service car wash or gas station car wash.

Brought in my 2026 Cadillac Vistiq for a wash. Drove out of the parking lot and noticed my back driver door handle did not retract so could not do anything about it since i was already out of their parking lot Super bummed, it's my brand new car. I'm sure my dealer will charge me an arm and a leg to fix it.

I have been going to Cruisers Car Wash for years. It is a popular place, because as the day progresses, it gets more and more crowded. If you are there during these busy periods, your car may take longer to get cleaned and washed. A basic inside clean and outside hand wash now runs almost $23. If you require enhancements, it costs more. They also service Teslas, for a higher price and they are only hand washed. Other services provided at this location are window tinting and detailing. There is a trick to get in and out fast at this place. You have to go when it just opens (at 8 am), or a little after. Try to avoid the weekends. If you keep this in mind, you will be a happy camper. I must say that I have always got exceptional service here and have always left, fully satisfied, in a clean and sparkling car.

They are fast, efficient, clean, friendly, and great workers. Every time they clean my car it looks clean and decent.

Cruisers Car Wash I really like this car wash place! They always do a great job cleaning my car. If you get bored while waiting, they have massage chairs, and if you get hungry, there's even a Filipino restaurant inside. The best part for me is the restroom--it's always clean! Overall, I highly recommend this place.

The slowest car wash ever. Express aka wait for 45 minutes or up to one hour. I just had to try out this car wash, the architecture intrigued me. It's very 90's inside and out, love the interior how it looks just like a moment in time in the 90's. The lady inside at the cashier is so rude. On her phone, I initiate saying hi and she literally just keeps going at her phone. Poor thing is probably depressed, who knows... but anyways it's not an excuse to be so meh. I fill up at the Costco and am always intrigued by this car wash. So today I went and almost immediately regretted. Sitting in the waiting area as I write this... that is how long of a wait it is. There is also a gross faint sewage smell. TBH I don't think it matters if you paid $ or $$$$ here, your wait time is going to be atrocious. Bring a novel or two, crochet or maybe tackle those emails. It's bad. Two stars because of the cool 90's vibes.

Great value for a carwash with wax and human detailing. Better if you use their coupons, so worth it. There's also food inside while you wait and they also do oil changes and smog checks. Right in front of the Costco gas. Great location , value for your money

Dishonest employee stole my Apple Watch that I left in my vehicle compartment. Last located here at Cruisers Car Wash. I'd just like you to know as a hard working nurse and mom of 5 kids, I am truly upset. This has been the most expensive car wash I have ever had! Thanks Cruisers!

Worst car wash I have ever had. I have a Tesla so I have to pay $50 for a hand wash because they won't send my car through the machine. My back seat had a couple of books on it so they didn't vacuum that seat. They broke the side of my seat. The didn't clean my floor mats - or even really vacuum them. My center console is dirty. I didn't notice all of these issues until I got home. The exterior looked clean so I got in and left.

The service is great, I'm never disappointed with my Car wash. It is more pricey than other Car Wash's in the area. I drive a Toyota 4 Runner & was quoted $350 for a detailed car wash.

Got my car washed today and it had mud on the right side of my door and window . The gentleman who dried and waxed the car told me that if I wanted that dirt out I would have to pay more money for the standard car wash price They are a rip off don't go here

I was kinda hesitant when I seen all the negative reviews. But I decided to try it out for myself. I haven't washed my car in 6 months, so it definitely needed it. I got the works, $31.99. If you show them your Costco card you get a $1 off. Making it $30.99. The cashier is kind of rude, which does make other reviews correct. However, I don't love my job either, so I'll let it slide. A lot of the workers don't speak English. Which can make it difficult for some people. But they are very friendly and they do try to exceed your expectations. Hopefully I keep up with my car wash and don't wait another six months. Did a decent job, with what I gave them. Could use more detail, but it was don't super fast.

My daughter recommended this car wash on Tampa blvd behind Costco. This was the best car wash ever. That little Hispanic man did such a great job on my car, after our trip to Reno and back it was a hot mess inside and out. She smokes so it had that smell, and it's smells great now. I tipped him $5 I would given more but all cash I had in me. They have a nice little place to grab food inside. Smelled so good but I wasn't hungry. I totally will be back

They used to be good but now they overcharge and do really bad work. Paid extra for hand wash and vacuum. They left unwashed spots all over my truck and smudge marks everywhere. Didn't clean the chrome or the rims. I will never go to Cruisers car wash again and I don't recommend them to anyone!

I took my wife's car for a oil change and car wash combo today at Cruisers car wash, I've been here several times before today, there were extra charges for the the first time, I was charged extra for labor for the oil change and for vacuuming equaling $30, $10 to vacuum the driver side of the car, that's all they vacuumed, mind blowing, $20 extra to do the oil change another mind blow, watch out for the Bald guy doing oil changes he's a crook, I have been going to Cruisers for years, I will never go there again, Ripoff, I was pissed off so I took my car to 2 different places, It's less expensive going to jiffy lube and Chatsworth car wash and get better service, Joe at Jiffy Lube was very nice no extra charges by the way, Goodbye Cruisers

I don't know why the math ain't mathing! Why advertise for the coupon when you won't honor it. I get you can charge an extra $3 for the van or suv... but last time I check $18.99 plus $3 is not $25.99. They are taking away from my tipping the real people who are working so hard on my car!

Brought my suv to get washed. They refused to take a coupon that applied to any type of wash. They charged me $10 for suv for a total of $45. The package was supposed to include an undercarriage was and inside and outside wash. When I got my car it was dirty both inside and outside. When I asked them to wash it again, they just brushed me off and said that the car was too dirty. They suggested to come the next day and to talk to the owner. This is the last time I use this place. If the carwash cannot wash the car properly, they should be out of business. STAY AWAY!

I was charged $270 for a polish ..... I wanted to say no but I kinda felt trapped as there was a line of cars behind me so I took it I'm not gonna lie the car looked amazing super shine and clean they put cream on the leather and everything but 270$ is too much

Overall needed a car wash to clean my car. The prices really aren't that expensive and staff were nice. I requested the service to fully detail my car. Overall, I was satisfied. Everyone goes above and beyond to make sure you are satisfied. I would go back again if I was driving in the area.

Worst Place Ever! Car comes out dirty every time and they say you have to get a clay wax if you want your car washed properly. They don't even clean the bird poop off. Paint gets scratched from the rollers. Absolute Joke. Stay Away! Real shame. This place used to be great before they replaced humans with machines.

Please don't waste your money taking your car here they don't do anything. I choose one of the highest price and they left scything dirty. Worse car wash ever. Please don't take your car there.

Just had a wash today. Something basic but still $29. At least they offered me a car scent, right? Then I go in to pay and ask if they can charge me $5 more to tip. The lady there was very rude and said no, there's an ATM if you need cash. Keep in mind the ATM charges fees and is probably owned by the car wash too. When I get called over to pick up my car it's clean and has armor all but unfortunately I didn't notice the scent was missing till I was half way home. I'd do 0 stars if possible. This place is not what it used to be.

Average car wash but there are now only a few full service car washes around the neighborhood so I always end up here since I prefer not to drive too far and honestly I didn't want to do it myself. The good part of this car wash is that they are pretty quick but the bad is that they are too quick so less time spent making sure my car is actually clean and dry. Could have used just a little more effort to ensure my car is actually clean and dry inside and out. Like everything else prices are higher but that's the norm nowadays. They do have a special on Tues and Weds but I can really only go on the weekends.

Stay far away ladies!!!! These men will try to change you extra for EVERYTHING!!! I went in wanting a simple oil change and free carwash that is supposed to be included with the oil change service but the man tried to up charge for that, I nicely refused but when I go up to pay the lady charged me the extra $10 anyway, whatever I didn't argue because I just don't have the energy for that BUT when I go to get the car sure enough they didn't wash it they had my car waiting there while ignoring it, I went up to a guy demanded my keys and left because that was awful service!!!! They charged me a ridiculous amount of an oil change and half ass car wash. NEVER AGAIN!

When I arrived in the morning, there are no signs stating that they have a wash special of 19.99 on Wednesdays. Anyways, I had a digital coupon for the same price. I ask the guy who helped me out if they take digital coupons, and he responded to ask the boss at the cashier. Once inside, I walk straight the cashier - the boss. She was busy talking on the phone on speaker. As I waited, she looks at me mad. She taps on the fiberglass window to give her the receipt so that I could pay for my carwash. Once paid, she said in a load strong voice to go and sit over there. I then answered in a strong voice and asked if she accepted digital coupons from their location. She knotted yes. WORSEST CUSTOMER SERVICE EVER. RUDE!!! I had purchased something to eat at inside. Once finished, I went outside and didn't see my car. When asking for my car, I was told that it was ready. I must say I will no longer come here. My car was still dirty. I had to ask one of the guys to semi finish cleaning my car. I had to ask him to clean the windows inside because they were dirty, and all he said was, they look clean. I also had to show him that there are still dusty areas on my car. He made me feel as if I was getting a free car wash, which I wasn't. When I went back inside to complain, the lady still on the phone told me to wait because she was on the phone. I left mad. What a WASTE OF MONEY & DISAPPOINTMENT!!! I will not return. It's unfortunate that it's literally next to the Costco Gas Station.

Went at 12:06pm and got my car back at 1:50pm.. I was sitting outside the whole time and NO ONE signaled to me that my car was ready they just parked it to the side. Then they had me running around to find the guy that washed my car the least you can do was find the man that washed my car and give me my keys back. I wasn't even offered a refund or another car wash to compensate. Won't be returning complete waste of time. $40 down the drain..

I went there last week and just got a regular wash and when they were done ( with only the outside) it smelled so bad! I asked to talk to the manager because it was unbearable! I asked if he could spray something in the inside! He told me it was the recycled water and He literally told me to F off! I will never go there again!!!!! I would like the owner to reach out!

Please come here if you'd like to waste your money. They left so many spots and barely even vacuumed the inside. I will say the outside is clean but I believe it's only because there's a car wash machine that does all the work on the outside. I came on a not so busy weekday, they had plenty of guys working and maybe 5 cars total in the queue so you'd think they would actually spend a little more time on each vehicle. I was in and out in 10 minutes. Really disappointed in their work, would never come back here nor will I recommend to anyone.

Arrived 10 mins before closing time. They flat it didn't want work and said it was closed. Bad service

I wish I could give this place 0 stars. The worst customer service. I paid at 4:47 and the lady an older lady yells and says next time pay at 4:45 I am off at 4:45. What a nasty place. She was very rude. Maybe they should tell their employees that are taking the cars in that customers need to go inside before 4:45. I will not be coming here anymore. I have never been treated this badly by anyone before. Being yelled at is a big no for me. All these years I've been coming here I wish I would have taken my business somewhere else. These people are horrible people.

STAY AWAY from this place. The cashier lady is very rude, she refused to charge me $5 extra so I can pay the tip to the guys. Ahe asked me to use the ATM machine. Every carwash I go to, they have no problem, charging me extra five dollars and give me the cash for the tip.

This place has been closed twice when it says it's open. Drove all the way over only to find it closed early.

I went to get my truck washed today because of all the ash and soot that resulted from the fires. When I went to pay for the service the cashier only gave me one receipt. She then informed me that I should have requested a receipt for myself beforehand. Something I have never done in the 20 years I have supported this particular business. When I insisted on a receipt she held up the trash can and offered me the opportunity to dig for it myself. I went outside and let the guy who checks the cars in that I would never return to his place of business. When I returned she had found the receipt. I told her at that point I would never return. She said, she did not care because she had plenty of customers. Well She lost one today and forever!

The carwash is fine, I appreciate that they do a good job with the drying but the price could be cheaper. The customer service skills of the older lady who was at the cashier on 1-20-25 was nonexistent. A few months prior I had received a credit of $16 written down on their business card, initialed by the employee, stamped by them and it had the notation of "credit for car wash" on it and this cashier tried to tell me that I could only use it for store credit towards the purchase of their car accessories or snacks. What a load of BS, I repeatedly showed her the words on the card said "credit for carwash" and she had the stupidity to ask me "who gave you the card?" and "what item did you buy?" which has no relevancy as I wouldn't know the name of the prior cashier who gave me the credit but this cashier should have recognized the penmanship as I suspect they are family or obviously know of each other. She was also saying that the store and the car wash are different departments and the credit has to be used with the store. Don't listen to the BS she will tell you, she makes up anything on the spot and she is not the owner. Be aware that they do not advertise their refund / return policy which is unlawful with the CA business and consumer department. They issue store credit only but in order to do that they need to post the sign. I told her that this was illegal and the reason why I have the store credit in the first place. Finally she conceded, telling me that she did not want to waste her afternoon fighting with me LOL! so she was going to accept the credit this time.

They did a shoddy job on my car. Gave them a second chance and same thing with my wife's car and they tacked on fees at the end.

I took my car in for a car wash and Carlos the rudest manager didn't even wipe down the car. I told him to clean the windshield and he told me to pay $300 for another car wash which is ridiculous. I demanded a refund, but they won't give out Carlos' boss' name. Im "expecting" a call and a refund but I will never come back here again. Carlos needs to be fired.

will never go back. almost $40 for suv and inside of car was left dirty (including center divider). asked about it and was told "we don't do that" .... since when? I paid for the tires, bumpers and running boards to be armor all'd and they did all but the running boards. I had to ask them to finish the job that I'd already paid for. ridiculous! go somewhere else ....

Staffs aren't that friendly to their customers and rude behavior towards customers. Not coming back in this car wash anymore

First time getting a oil change at Cruisers was very pleasant the guy there said if you have any issues come back. I went back like 4 months later because my oil light came on. I told him how I needed oil there was no discussion about price. When he was done putting oil in he told me to fill a paper with my name and number and gave me a bill for 60.00 +20.00 labor I wasn't going to question it but got to cashier and did She thought it was pretty strange too she got a manger who proceeded to scream at me in front of all the customers getting their car washed I told him stop screaming at me I'm just asking why he wouldn't listen he tore the bill very dramatically screaming get out of here don't come back Believe me I won't One star because yelp makes you

Just left. Car wash is hand car wash for tesla. Not a problem $45. They have an atm that charge you to tip the workers. I was not paying a fee to tip when I just used my debit card and I could've got cash. All the other car washing I got to let you request a certain amount to tip the cleaners. And I'm happy I didn't tip because my car in dirty still. The inside steering wheel. Console. Floors everything ! I don't not recommend close this business down

They did an amazing job everything was done as requested with effort. I paid $50 for hand wash and 2 matts cleaned. I see there is a lot bad reviews but I promise you have to just try it out for yourself. I recommend you ask for Ricardo to dry your car he does an amazing job every time he takes his time and really cares about doing a good job so if you go I recommend you ask him. I promise you won't be disappointed.

Great and fast service, they did a full hand wash while I did my shopping at Costco. It was very convenient.

Told me they would do a hands only wash, yet it was very obvious they put it through the car wash machine. My car was fine before I took it here but then when they were finished with it, there were scratches all over the brand new paint.... These people are liars. Stay away from this car wash unless you don't mind the scratches on your paint

*DO NOT COME HERE!!!!!* If I could give it no stars I would. For a $27 car wash, I would think they would wipe the backseat, but apparently not. I would never return to this place. I'm honestly upset I spent $32 after tip and I then had to come home and finish cleaning my car. I drove out of my way to go to this car wash because it was full service, yet they did not fully service my vehicle. Stay away!

The cashier at the front desk is very rude and seems very miserable. She made a mistake charging me additional for the air freshener and she made another mistake refunding it and yet she was so angry and throwing the receipt at me as if I made the error. They shouldn't have a lady that rude at the front, makes me to not ever come back here again.

if your car is Tesla don't bring your car to this place they charge $50 for Tesla I f you ask cleaner to come your home is $35

Best car wash spot I've found in northridge. Only gave -1 star because the woman who wears the evil eye necklace at the receptionist desk is wildly rude and unfriendly. Also; Bring cash as they do not offer cash back or the ability to add tip prior to purchase of wash.