Crumbl

Crumbl Cookies is a fun and satisfying stop if you’re in the mood for something sweet. The store was clean, bright, and had that fresh-baked smell that hits you as soon as you walk in. Their weekly rotating menu makes each visit a little different, and the cookies I tried were warm, rich, and full of flavor — exactly what Crumbl is known for. The packaging is neat, the presentation looks great, and the portion sizes are generous. Staff were friendly and moved quickly, so even with a line the wait wasn’t long. It’s an easy place to grab a treat, try new flavors, or pick up a box to share. Overall, a solid dessert stop with consistently good quality.

My daughter an her best friend stayed over. An by time they said they wanted crumble it was 10:30pm.. two (9) year olds.. this was the only one I could find open an the lady there was excellent. An it made my daughter an her bestie very happy... thank you sooo much..

I ordered cookies on Valentine’s Day in the morning for an afternoon pick up I ordered at 9 AM. I think 10 AM and I wasn’t picking up until about two. They had plenty of time to get the order ready when I got there the order was not ready I had to wait for them to package it. I did give them a nice tip on the app where I purchased the cookies one of the boxes was supposed to be a Valentine’s Day gift box I paid extra for stickers on it and a note. Neither of those items got done, and I didn’t even realize it until after I was home and giving my gift I realized that the specialties that I paid a little extra for weren’t done and now my girlfriend thinks I gave her last-minute gift. I feel like they are not prepared when you walk in the door when you order the cookies ahead of time let them know that you are in the parking lot ready to walk in the door. I’m always having to wait. I will not be tipping any longer and if it continues, I just won’t buy the cookies anymore.

I used to really like to go to the Canton location. Now, I'm having second thoughts on going back there. Unfortunately, Crumble cookie is not the same anymore when it comes to customer service. Last time and today, I ordered the cookies online and went to pick it up. The same black woman last time and today is VERY RUDE and has a very NASTY ATTITUDE. She did not greet me and gave me a very dirty look during the interaction. She does not need to work there with that type of attitude. The worst customer service EVER. Might not ever go back to the canton location again.

ASIA WAS VERY RUDE TOO ME!!! I called back to get her name after leaving because the whole situation made me feel upset. I will not be coming back and will be contacting corporate about the situation. I Called before I came in And asked if they had a specific cookie in stock, The nice gentleman on the phone told me yes come on in, so I did. When I walked in, I was greeted by another employee very nice. As I start my order, they are out of said cookie I was looking for, so I asked the lady behind the counter that greeted me. ASIA, a different lady Answered me very rude And just said no, With one of the most disgusting looks I’ve ever seen. I said OK, and Continued to place my order. The whole time Asia was giving me a very dirty look, made me feel very uncomfortable and not welcomed , i waited like 5 mins and she was Litterally staring me down with a dirty look the ENTIRE time. I was not rude I simply asked a question and her behavior after was disgusting. I will not be coming back and I will make sure my friends nor family will either, we are regular customers and I will be calling corporate when they open tomorrow

The cookies at Crumbl are super delicious! I had a coupon for a free cookie which was great. The downside is that it has to be a chocolate chip cookie but I’m totally not complaining because it’s a free cookie! That being said, there’s so many cool flavors so it would have been nice to be able to try something different. It’s cool that the menu changes weekly and gives you more and more to try. The service was a bit rough and I had to wait upfront for a good five minutes before someone noticed me but it’s all good - totally get that things can be busy. Great cookies overall though!

It ‘‘twas the night before Christmas, Something was missing from under the tree. Some sweet treats! To Crumbl I go ( Sneaks) lol No really thank you all for being so kind, sweet, and quick. And making my little nieces Christmas amazing! 💕💕💕💕💕 Pros - - Friendly - Clean - Quick - Yummy treats Cons - - Far away from my hometown Southfield, lol

Horrible experience. I ordered a box for delivery on the website to go to a friend . After Crumbl excepted and confirmed the order I got a text from door dash saying they would be delivering it (no where on their site does it say they use door dash for deliveries) It was never picked up and delivered and Crumbl closed for the day but I was still charged for the order! I have called multiple times and have spoken to several people with no resolution. Each say the other is responsible 😡

Visited this location to get my free Birthday cookie. Since it was a Saturday evening, they were out of 4 different cookies at the time I came in. Staff were so helpful though. They had a few cookies in reserve to fill orders at a later pick up time, and the guy helping me said he would be able to give me one of those. I'm so appreciative to him, and his willingness to help me out! This is a great location with friendly staff!

cookies are always fresh, fast service, and clean store. Please bring back the banana pudding!!

I really like the Ultimate Peanut Butter Cookie. The cookie comes out fresh, warm, and soft from the oven. One peanut butter cookie is $4.40. The box sets give you a slight discount per cookie. I've only bought a single cookie once in a while. It's a little expensive to visit regularly.

This was my second time in a Crumbl and a surprise visit. Both locations are 45 minutes to 1 hr away from home. I was in a strip mall for another reason and couldn't stop myself from getting some delicious cookies. They are very large and wanted to share with family members. I got Valentine's cookies with MMs, Chocolate covered strawberry, molten lava, and salted caramel. My favorite was the Chocolate covered strawberry, and I wish I would have got 1 more. The Valentines cookie was just ok. The Chocolate lava and Salted Caramel was so good. Thanks Crumbl for a good cookie.

Didn't have all the cookies. Staff wasn't very nice at all and seemed like they didn't want to help. I tried to get my birthday cookie but the girl had no idea how to have me get it. So I didn't. She didn't ask anyone else even for help. Got 4 cookies and when we got home, which was about 5-10 minutes) the cookies seemed a bit melted and the edges of the box cut into the 2 cookies on each end. Never had that happen before. Would love to get my free birthday cookies if anyone knows how to work the computer.

Oh my! I've heard so many people talk about Crumbl Cookies so I had to check out the new location in Canton. Especially on free cookie day which is today! And when I say fresh, I mean it just came out of the oven. So warm and soft in the middle. In fact, it was falling apart when I tried to eat it. Very delicious!! If it weren't for the price, Crumbl would get a 5 star rating from me! But at $4.40 for one cookie, I can't justify buying them. I'm glad Crumbl has hit Canton and I'm sure it will do well here! Way to go, Crumbl for a great experience on free cookie day!

Crumbl is one of those businesses whose product I've sampled on numerous occasions, yet never been to the actual place myself. They are known for their wonderfully decadent and creative cookies that change constantly (with few exceptions). I decided to drop by and get a box of 6 upon my wife's request. I think they only ever have 6 types of cookies at any given time, but they are always large. One criticism I have is that they don't have smaller sized cookies. This is a personal preference, but given how expensive they are it would be a welcome option. I do however love the ordering system that uses the monitors to choose what flavors you want and the number of cookies, then you simply pick them up when ready. The inside is quite pleasing to the eyes and thankfully it wasn't busy at all on my trip there. We really enjoyed the cookies (some more than others), but I will admit they are just way too over the top for me at times.

Crumbl is a really a hit or miss. The inconsistency is why I give it 3 stars. Overall average cookies, especially for the price. They sometime have flavors that are really good, but most of them are nothing special. The cookies with tons of frosting are not my favorite and usually way too sweet.

Tried Crumbl a few days ago. The self service kiosk is easy enough to use and it didn't take long to get my order. They are on the pricey side, but very delicious. My issue came in with the handling of boxing my cookies and presenting them. The person putting the order together was in the back doing another messy task. Instead of changing gloves they used these gloves to handle the box and pack the cookies. No biggie except there was icing all over the box that then transferred to my car seat. Annoying. It won't prevent me from trying them again but it is apparent some training needs to take place.

I wish there was a 3 1/2 because my cumulative experience here is neither a 3 nor a 4. Of the 5 cookies I've bought here, two have been undercooked--one to the point of being raw and inedible. They replaced it without question. The latest was the banana cream cookie, which I picked up today. The cookie itself wasn't done enough or the dough wasn't made right. It was heavy and looked and tasted like undercooked pie dough with some sugar. The pudding was nothing to write home about, and the banana they used was partly black/rotten, which you can see a little of in the picture. It was thrown together sloppily and I don't see the point in consuming the calories because it's not very good. On the bright side of today's experience, the coconut lime cookie is delish! Scrumptious! The combination of coconut and lime flavors works together beautifully. It's served chilled, so the cookie isn't as soft as those that are served warm. A drop of lime juice here and there on the cookie made it even better. This location seems to lack the consistency that the Livonia location has in turning out quality products regularly, but when they do, the sinfully caloric cookies are absolutely scrumptious and large enough that you can split them between family members or save half for dessert in tomorrow's lunch or dinner (or breakfast, who am I to judge?).

I would advise anyone going to crumbl to avoid the mini cookies at all costs. In our 6 count order, which was like 15.00 with tax, we got one cookie under to almost not baked, one missing it's marshmellow topping, and all the cookies were completely inconsistent in size. If you don't want a giant cookie, purchase from literally anywhere else.

I ordered a treat on Saturday night with a 4 pack of large crumble cookies from the canton ford road location. There were 13 people waiting for pick up when I walked in, and the staff wasn't motivated to move the line. The monitor that shows who was in the queue wasn't working, and the location didn't look clean. I waited at least 20 minutes after my order should have been ready. The cookies looked like they had been thrown in the box. I will mot go back for a while so they can improve.

Always friendly service with a great selection. Love that they show you the cookie before giving it to you

Love all the different cookie! They Just seem very pricey for what you get. I wish they ran deals.

It's good! I really liked when they first opened but it's a little pricey and wish they had minis everyday.

Wanted to see what the hype was about and I wasn't disappointed. Some say they're overhyped - others say it lives to the hype. Personally, they are just delicious to me regardless. I got the chocolate chip ( ~ $5) but it's a huge cookie. I really enjoyed that it is chewy on the inside with slightly crisp edges, giving them a good snap when you bite into them. They're slightly sweeter than other brand cookies but so worth the taste! Was in and out ordering in less than 5 minutes.

So I ordered an Apple Crumb Cake cookie, and this is what I got. What the actual heck Crumbl. This is NOT what I payed for. It was delicious nonetheless but still, putting a little spoonful of frosting then adding a pinch of streusel topping and a few apples doesn't cut it. I expected more than that. The service was quick though.

So they aren't cheap, but maybe the best thing I can say to express my 5 stars is that the cookies are impressively BETTER looking than the photos when you order. Consider these treats and not just cookies like what you'd randomly eat at home.