Mack Smith
Google
I had an incredibly disappointing experience at this Crumbl about two weeks ago. I placed an online order for 3 mini cookies and ended up waiting in-store for 25 minutes, despite only ordering the small cookies. The staff were rude and unprofessional, with one worker yelling at customers and getting visibly frustrated when people weren’t in the store to pick up their orders yet, and then when they came in she would just look at them and scream the names of the orders she had ready. The lack of basic courtesy, like a simple greeting, was noticeable and off-putting. To make matters worse, the cookies were both unappetizing in appearance and taste, and the entire store was a mess. Also, don’t try to reach out to the store for feedback, as the store/owner will literally just never answer you. This establishment clearly lacks both management and basic customer service skills. I would not recommend Crumbl based on this service, or should I say the lack thereof.