Crumbl - Medford

So it was my sister‘s birthday and she got her reward. She got a different one as well. A single one and I got the chocolate chip when she got the birthday one where I can have strawberry on it I will say it’s pretty good. I liked it but it’s a bit dry but overall, it was good. The lady was super nice. She gave me a free mini cookie.

Very clean and well organized little bakery where you can watch the whole process. Fast, simple and modern. It took us 5 min to use self-service kiosk to place an order and 10 min to get the cookies. It was expensive, too much sugar, and overrated to my opinion. But I liked the business, location and service.

Fancy cookies every week to bad they forgot to put my cookie cutter in the to go box that I’ve order

The branch looked clean and you could see the workers making the cookies from scratch. My order came out in less than five minutes and was delicious!

I had an incredibly disappointing experience at this Crumbl about two weeks ago. I placed an online order for 3 mini cookies and ended up waiting in-store for 25 minutes, despite only ordering the small cookies. The staff were rude and unprofessional, with one worker yelling at customers and getting visibly frustrated when people weren’t in the store to pick up their orders yet, and then when they came in she would just look at them and scream the names of the orders she had ready. The lack of basic courtesy, like a simple greeting, was noticeable and off-putting. To make matters worse, the cookies were both unappetizing in appearance and taste, and the entire store was a mess. Also, don’t try to reach out to the store for feedback, as the store/owner will literally just never answer you. This establishment clearly lacks both management and basic customer service skills. I would not recommend Crumbl based on this service, or should I say the lack thereof.

I recommend this place because there is every kinda of flavor for people. The flavor change every week

Crumble Cookies is the place to go for your sweet tooth needs. This location in Station Landing is no different. Fresh Baked Cookies are waiting for you. On this night, I stopped in to place my order. As I walked in I was greeted by the friendly staff. I placed my order and watched the staff jump into action. Preparing my order and enjoying the experience. I placed an order for 6 cookies. One of each weekly special and couldn’t wait to try them. Freshly Baked and prepared for you. Taste Great and love this location. Give this location a try and you will know why I enjoy it!

Absolutely love this location!!! Always have great treatment from staff members and are amazing at helping people. Come here every week, for their wonderful desserts!