Crumbl

After coming back to Medford I found myself looking for a sweet early more delicious delight and after scrolling through many places I landed on this gem 💎. They have all types of cravings and a scent that would make a child weep with joy. The staff that worked this morning greeted me with enthusiasm and made me feel welcomed. I would recommend this to anybody and to gym members who like a good cheat.

So it was my sister‘s birthday and she got her reward. She got a different one as well. A single one and I got the chocolate chip when she got the birthday one where I can have strawberry on it I will say it’s pretty good. I liked it but it’s a bit dry but overall, it was good. The lady was super nice. She gave me a free mini cookie.

Very clean and well organized little bakery where you can watch the whole process. Fast, simple and modern. It took us 5 min to use self-service kiosk to place an order and 10 min to get the cookies. It was expensive, too much sugar, and overrated to my opinion. But I liked the business, location and service.

Ander was exceptional! He worked very efficiently and executed my desires! I’ll be coming back for more cookies

The cookies are really good and the inside is clean. also your order comes out pretty fast

Purchased 3 orders for Christmas gifts. The orders were supposed to be 2 each of 6 varieties. The orders arrived upside down and there were only 3 varieties. The icing was all smashed on the lids of the boxes. I left 3 voicemails at the Medford, MA store and they didn’t have the courtesy to respond. These cookies were not cheap. I did not receive the products that I ordered. The owner of this location needs a lesson in customer service.

Crumble Cookies is the place to go for your sweet tooth needs. This location in Station Landing is no different. Fresh Baked Cookies are waiting for you. On this night, I stopped in to place my order. As I walked in I was greeted by the friendly staff. I placed my order and watched the staff jump into action. Preparing my order and enjoying the experience. I placed an order for 6 cookies. One of each weekly special and couldn’t wait to try them. Freshly Baked and prepared for you. Taste Great and love this location. Give this location a try and you will know why I enjoy it!

This is an edited review…. Usually really good but as someone who has worked in the restaurant business my whole life… how did NO ONE in the store notice I was just sold an EXTREMELY HARD confetti cookie and pretty hard molten lava cookie? 🥴 with the price point you pay for cookies here yall should never be selling hard cookies….

yum! i love seeing the diff flavors that rotate. good location, i order on the app. u can also order there on their kiosk or @ cashier. parking is free/right out front!

Stopped by crumbl today to get my free cookie and something else. As soon as I walked in the door, employee looked at me and said they were all out of free cookies but didn't ask if I needed help with anything else so I left. Less than a hour later other people i know got their cookies no problem and without attitude. Very disappointed in service.

I love their coconut cookie. Always good service. The place is super clean. I look forward to their weekly offering.

Often OCD presentations are compensation for a substandard product. Crumbl is no exception. The place feels like walking into that well-known computer store, not a bakery. The cookies sure look good, but taste like they are from a powder mix. Even other chains like the Cookie Monstah and Insomnia Cookies are better and cheaper. Their best cookie is the simplest one, the chocolate chip. But try one, it might be you like this style.

I thought crumbl cookies were overrated until I tried them. So delicious! Definitely a cakey cookie. They're huge and fresh. They're expensive but worth it as a treat every once in a while.

Had these delivered and they were really good! Definitely some expensive cookies but they're massive (you get your moneys worth). Their rotating flavors are all unique, delicious, and VERY sweet (we're talkin 52g of sugar in one cookie lol). Out of the ones we tried, here's the ratings: 3.5/5: Milk Chocolate Chip - Always a safe choice but this one didn't have much flavor tbh. Tastes better slightly warmed. 5/5: Snickerdoodle Cupcake - Oh my goodness this one is SO good. If you love traditional snickerdoodles, this is an elevated version with a generous frosting swirl on top. Sweet tooths will love this one. 5/5: S'mores - SO YUMMY. The melted marshmallow atop this soft cookie reminds you of those yummy loaded s'mores you had as a kid. They put big chocolate chunks inside so it's a bundle of chocolately graham cookie goodness. 2.5/5: Peanut Butter Creme w/ Nutter Butter - Not bad but not the best. Tastes like your typical peanut butter cookie with a lot of PB frosting on top. PB lovers would probably appreciate this cookie a lot, but to others it isn't worth it.

The best chocolate chip cookie I ever had, I just wanted to buy one,but there was a 6 cookie minimum. Now for the bad news. $17.00 for 6 small cookies- are you kidding me? Won't be going back.

The staff at this location is extremely rude and unprofessional, I picked up cookies for a birthday party, and the cookies were undercooked and raw in the center. When I tried calling the young lady that answered, the phone said that that was impossible and that it was my problem to deal with it and hung up when I tried to call back. There was no answer.

If you're thinking about getting a crumbl cookie, just do it! Crumbl cookies are warm, soft, sweet and just delicious. I love that the menu chnages every week and there's always at least one flavor for everyone. Though these cookies are expensive, they are large and I think they're worth it. This location almost always has cookies in stock and have great presentation.

Crumbl Cookies are DELICIOUS. Even this "basic" flavor of chocolate chip was delicious- although it was big (and technically on their page one serving size is only 1/4), I finished the entire cookie in a day... after being in the fridge. Not even a big sweet tooth but these were good. Soooo delicious, all of their cookies are HUGE, filling, sweet, definitely a once in a lifetime treat but they are worth it bc they're so good- also love their weekly flavors.

Chain that always hits! The crew is so kind and understanding. One time I dropped my cookies on the way out and they made me a whole new box. Love the rotating menu

No greet as all the employees were gossiping about a bit! They also didn't greet other customers. We went up to order waited for 5 minutes and no employee came up to take our order!!!!! Once again they are out of normal cookies and only have mini's available!!!! There is absolutely NO customer service!!!!!!!! Also since they were too busy gossiping, they did not put any glaze on my Kentucky Butter so yes I had to go back in!!!!!

I love that the menu changes weekly. There are always various flavors, so there's something for everyone. The week I went, they had these flavors: banana bread, strawberry cream, chocolate chip, and milk chocolate. Milk chocolate was my fave! So delicious!

The basic cookies are good enough, but the specialty ones are AMAZING. I had the Caramel Coconut Fudge which is served chilled. It was insanely good and soooo sinful. The perfect treat. The cookie cost me about 6 bucks because the cashier made me feel pressured into a tipping. Its okay though. I don't think the basic cookies are worth that price but the deluxe ones definitely are.

HUGE cookies! It was expensive though, I paid ~$10 for 2 cookies. I got red velvet, and cinnamon. The red velvet was a bit disappointing, but the cinnamon was way better than i expected. It was pretty busy when I went on a weeknight evening, there was a line of people waiting and ordering.

Ordering my cookies non the app was super easy. Finding the store was super easy. Getting my cookies was not. I ordered curb side delivery. Waited 20 minutes. Decided to walk into the store. Mentioned my name and they handed me my cookies. I asked why it wasn't brought out to the vehicle....the person working there stated that it wasn't his job. He didn't know who's job it was. Smh. That will be the last time I order from this location.

I had these delivered for my birthday! So yummy! Weekly menu changes and they are closed sunday! Packaging is really cute if you want to send some to a friend! The blueberry one was my favorite one if they have it that day! So happy they finally opened!

Cookies are pretty good, rotating flavors is really nice. These cookies are sweet and pretty big so it's great to share with friends! There is always a new flavor to try! I went with a friend and we got the New York cheesecake, waffle, berries & cream, and classic pink sugar. My favorite was the waffle, it tasted exactly like a waffle favor wise, different texture. The berries & cream and New York cheesecake were decent as well. I did not like the pink sugar, but my friend liked it. The cookie for the pink sugar was more crumbly and had an almond flavor. Overall, I would recommend trying at least once and for sharing with friends!

I recommend not going on a Saturday, I unfortunately had to cancel my mobile order tonight since it was so busy. I don't blame them I just wish they have a better plan when it comes to very busy/packed days - cookies are ofc always delicious

Crumbl never disappoints. We were out to dinner in Medford and stopped at Crumbl for a dessert to go. This weeks Nilla Bean cookie was insanely good. Love the rotating menu and cute packaging

Amazing cookies. Satisfies any munchies and cravings. Order ahead a little wait without doing that

Poor customer service. Employees act like you are a burden when you are picking up an order. I had a question about the order I picked up and the employee consistently interrupted and talked over me with an attitude with little effort to resolve my concern.

completely ignored me when i walked in. i specifically didn't go to the do it yourself order machine thing to ask them a question about the free birthday gift. instead of greeting me she tipped the order machine towards me and tapped it for me to do it myself. but you can't use rewards on it. anyways store sucks and service was bad.

Would be 1 star but the cookies are good. Service is horrible, the store is packed and the worker seems to not care about his job since people who arrived 5 minutes ago are getting their orders before people who arrived 15 minutes ago. The place is filled to the brim and one man has been here longer than we've arrived and we've been here over 10 minutes. Learn to do your job.

As soon as you walk in they give you a big warm greeting smell so good in there makes you want to order all the cookies but they have a pretty good selection it was very clean and the workers are very helpful and it was first day was open I will be returning

Consistently good for what they are. I like that they change the flavors every week. Always looks very clean inside.

Okay these cookies are pretty expensive, but they are also pretty delicious and very aesthetically pleasing, so you kind of expect it going in. Definitely a special occasion type of place, but worth it for a fun experience!

This place is getting worse everyday the customer services it really insane what so hard about selling cookies specially at night it like you walking to a playground music loud can't hear when they called you name and the staff very rude .I wouldn't miss coming all the way from Cambridge to get this cookies I will prefer to drive to Saugus good customer service and always a manage at the store.

Came here for the first time to try this weeks cookies and It was not a let down! The place is so clean and simple it was super easy to order with examples being shown. The customer service was also great and the cashier was super helpful! The cookies itself are a bit over priced but I think it's worth it. The flavors are so good my favorite is just their original chocolate chip cookies. For sure worth a try and money :).

Cookie flavors were good but they were not hot. Felt like they were sitting around and not fresh out the oven. I like my food hot maybe they only serve lukewarm cookies.

Seriously questioning if they were fully cooked. I bought a box of four as everyone raves about these... don't do it. Wasted $16 bucks on undercooked cookies.

I travel a lot for work and I'm telling you every state I go to I grab a box of Crumbl , I haven't been unsatisfied yet! Although I will say this location can be better , the cookies were a little cold . They didn't really taste fresh . But Crumbl cookies as a brand are really good! Just maybe not this store.

First time here, it definitely won't be my last! The staff was very friendly and accommodating! The milk chocolate chip cookies are absolutely delicious they are very light with crispy ends and chewy in the middle with lots of milk chocolate chips! If you are craving for delicious cookies you should definitely stop by here!

I love that the menu changes every week! The chocolate chip is so amazing! Staff is great! Will return for sure!

It is my daughter's birthday and she is far from home. We wanted to start her day off with warm cookies and milk. Ordering was easy delivery was fast and the cookies were delicious.

The cookies were RAW!! Do not recommend. If you want to eat good cookies you can make them better yourself. Don't waste your money.

Such amazing staff! The cookies are fantastic, but the staff make it the best experience. Will be returning! Thank you Crumbl employees!

Customer service is really nice and helpful... but Crumbl cookies made me really sick. They honestly looked and tasted undercooked on the inside and were just too rich for my stomach. I wanted to love them, but they need to be cooked more...

Amazing cookies. The French toast flavor is definitely our favorite. They aren't the cheapest cookies. But definitely delicious.

i drove 15 hours , JUST to get these cookies , that were ABSOLUTELY disgusting. they tasted like my dead grandmothers ashes , they were SOO doughy i had to kill my father just to go and get these cookies. my boyfriend's dick got an allergic reaction , the employee THREW me on the floor started beating on my pregnant belly.