Crumbl - Renton

I went back the second time looks like the cookies I bought before are no longer available. ========== It's a great place, and the cookies are baked fresh. Each cookie is so delicious! I can't wait to go back for more.

Crumbl is ALWAYS a delicious experience. The desserts are always incredible and fresh. I enjoy every time we go there. I saw this place trending on TikTok and glad I decided to try it out! The staff is always nice and helpful and greets me with a smile. The ordering process is very simple. You use a kiosk to order and if you need assistance, the staff is happy to help. The place is very modern, but also very cramped. There is nowhere to sit on the inside at all. It is literally a grab and go type of place. I have had the regular chocolate chip cookie, a turtle cheesecake, a biscoff cookie butter cookie, and more from there and they have never disappointed. The menu does change weekly, so be prepared for that. Overall, I do highly recommend Crumbl to satisfy your sweet tooth!

I had a very disappointing experience with Crumbl. I placed two separate orders, both of which I expected to pick up from the Covington location. When I arrived, they only had one order. I then realized that after placing the first order, the app had switched my pickup location to Renton without me noticing. The manager at Covington was kind and advised me to call the Renton location to cancel and request a refund. I called around 10:40 and spoke with a woman who immediately dismissed my situation, saying “boo hoo” and that there was nothing she could do since it was “human error.” She told me I would either have to drive to Renton or just “learn to take the loss.” When I asked to speak with a manager, she claimed she was the manager. I then asked to speak with someone above her because her tone was becoming rude and unprofessional. She refused to give her name and told me to contact corporate before abruptly hanging up. Crumbl cookies are tasty but pretty standard, what really sets a location apart is the customer service. Unfortunately, this experience left a bad impression. I hope this employee is reminded of the importance of treating customers with basic respect and decency

Clean store and the staff are always warm and welcoming. The cookies are a sweet bonus—but honestly, the whole experience is just as good as the treats.

There was line but service was quick and smooth. They ran out of small sugar cookies so he gave me a big one. That was a sweet surprise.

I went here for the first time and the cookies were good and Matthew had great customer service. The only thing they need to work on is greeting people when they walk in because I heard the group of people behind me in line say that it’s a bad look for the business to ignore customers and I agree. Start greeting people when they walk in and acknowledge people when they walk in

I have been to this location twice. And both times were not good experiences. Poor customer service, I only had the ability to put my phone number in for a receipt and NO receipt was sent to me. I never received my points, and the staff both times said " sorry I can't help" and walked away while I was in the middle of trying to ask additional questions or for help. No manager, no mention of bringing a manager out to help. Covington is a significantly better experience and I will gladly drive farther for a better experience than 10min to this location solely based on poor employee and store experiences.

Good quality cookies. Friendly and fast service. Crumbl cookies are a family favorite for us.