Crunch Fitness - 38th Street

Has all the equipment and space you need and can think of. Multiple bench press, multiple free benches, multiple machines, multiple dead lift bars. Punching bag, speed bag, studios, and Sauna. Has 3 different sets of dumbbells. It does get very crowded in the early morning hours before work. Gym floor is pretty clean.

Dropped in a couple of times in December 2025 for a workout. When compared with the other Crunch Fitness locations in downtown NYC: 1. This one really has a larger space for cross fit. 2. At least there are windows to look outside (as it is not in the basement!) 3. The staff is nice and thanks for the manager who gifted me a white Hoodies that I weared very often!!! Thanks again!! One main reason I chose Crunch Fitness is that many of their locations, including this property at the 38th street, have a consistent number of heavy kettlebells I can use!

This is a solid gym and has all the amenities you’d need. One thing that needs to be improved is the cleanliness of the showers. Currently, they have thick rubber mats on the shower floors that collect all kinds of grime and dirt and are not properly cleaned. These should be removed and the shower floors should be cleaned directly instead. It’s gross. I’m leaving this review in hopes management actually sees it and takes action. Otherwise this is a great place to work out.

I have been a member of Crunch 38th Street for a little over a year and a half. Unfortunately, I must say that my overall experience has been disappointing. The primary reason I continue my membership is the gym’s convenient location. One of the main issues is the inconsistent air ventilation and temperature control. There are days when I arrive at 6:00 a.m. and the temperature is close to 80 degrees, while on other days it can be as low as 50 degrees. This inconsistency makes it difficult to focus on workouts, as some days are uncomfortably hot and others are excessively cold. The shower facilities are another major concern. The towels provided are of very poor quality, often requiring multiple towels just to dry off and I mean VERY POOR quality. Additionally, the water pressure is extremely low. When several members are showering at the same time, it can take up to 30 minutes due to the water barely dripping from the showerhead. To make matters worse, there were multiple occasions last year when hot water was not available at all. Health and safety is also an issue. It is common to see members working out in Crocs or flip-flops and using loud speakers throughout the gym and in the locker rooms, which creates an unsafe and uncomfortable environment. It is disappointing that many of these issues are relatively simple to address, yet despite bringing them to the staff’s attention, little to no action has been taken. That said, the gym floor itself is excellent. The space is clean, well-maintained, and filled with natural light from large windows. The equipment is in great condition, with a wide variety of machines and weights readily available. Unfortunately, the issues outlined above significantly impact the overall member experience and outweigh the positive aspects for me.

Great gym and amazing customer service! Big shoutout to Chris who is on the front desk. Super nice dude who is very helpful with any questions you may have. Honestly deserves a raise for the great job he does welcoming guests into the gym! Gym is a bit bigger than the one on the west side on 83rd and it’s much cleaner! I like how all the weights are on one floor too.

Great gym - has all the standard equipment plus a lot more, and feels very clean. Staff is friendly/helpful, and Ingrid especially was great to work with!

Really bad experience. Had a great experience at other crunch locations. My gym time via class pass was supposed to start at 2 pm, got there at 1:40 and they wouldn’t let me use the locker room until my allotted time. Asked me to buy a day pass for the extra 20 minutes. Not my usual gym, thank god.

Came in thinking I will sign up, I asked about the trial and was asked if I knew about pricing and if the promo I saw was franchise or not. Immediately felt like I was being arranged in a can you afford this or not file. The gentleman bald head skinny short was hyping up the place amazing list goes on. I’m no newcomer to gyms. I’ve had memberships from lifetime fitness to private gyms. I know what to expect and levels to expect especially if I’m told it’s better then a LA Fitness but less then an equinox. That set the tone for me when I went upstairs. Locker rooms are about what you expect in a regular gym nothing out of ordinary. Bathrooms were dated and broken soap dispensers. Has a sauna, that’s cool. Went upstairs to workout all the right equipment you could ask for. Place was pretty well maintained had all sorts of racks you could ever use. Dumbbells go up to 140 lbs. biggest seller for me was a the punching bags. That alone sold me to sign up and location being a block from my job. I currently use planet fitness and LA fitness. PF in NY and LA fitness down the street from me in NJ. That being said, my LA fitness has a daycare two pools and saunas and all the regular equipment a decent gym should have. That being said though I was still in the kind to sign up. I went down and was asked how was it, I gave my honest opinion and the skinny short bald gentleman took that to an offense. Shut down on me and started to tell me to have a good day. I was slightly upset because mentally I signed on. But after that interaction I decided to just go. I’ll take my business to the lifetime fitness at Penn station.

Stacy is a fabulous, motivating and excellent trainer providing outstanding results. Thanks so much.

Im all for being inclusive. But this gym takes it to the next level. at least on the men's locker room side.. esp in the sauna... it's is always dudes jerking each other off in there... I don't even go into the sauna bc of who knows what biological gross shit they leave in there... but it's in the line of sight on the way to the toilets, sink or showers. And the cleaning ppl I know they see it too, def ain't letting management know. I've emailed management a few times nothing has changed... It's very gross to see this... I've canceled my membership bc of this issue.

This place needs renovation. The locks needs to be replaced with digital ones that can be found in other locations. The showers (women's locker room) are often clogged. Some shower has knobs that are not working - it's either very hot or cold - nothing in between. There are no staff around to bring things like this to their attention. Too often I would see someone in the sauna with the clothes and SHOES! Staff needs to check and KICK these people out. Attended the TRX class this week. There were 7 TRXs in the classroom (usually 8 but one has been missing and never replaced). 17 people showed up for class. The teacher had to spend 10+ minutes setting 9 additional TRXs. Yes, you are right if that doesn't add up. 7+9=16. One person was following out workout with a TRX. Given there were a lot of walk-ins (I think I saw 12 names on the signup sheet), there were still a whole bunch of TRXs needed to be setup before class if the room only has 7 TRX up. Management needs to review the number of sign ups BEFORE class, and if needed, have staff and/or trainers assisted the teacher to setup additional TRXs before class so we can start on time.

With a gym named Crunch you would think there would be more than 1 ad crunch machine. This gym is missing the abflat bed, the ab coaster, the ab twister, etc. So much for a crunch.

I love Crunch gym. They have multiple locations citywide. On 59th Street, they have a complete recovery center. The 38th Street location has a boxing corner that I often use. The 34th Street location has a beautiful Sun Deck. Other than these things, the machines are modern, the free weights are also in good condition, everything is clean and well-maintained. I personally have never had any problems with them. I don't like their personal training policies, but this corporate world is all about taking your money and exploiting the trainers as much as they can but that's just my opinion.

I was a member of this gym for nearly four years and recently canceled my membership. Unfortunately, I agree with the overwhelming majority of negative reviews. This facility is very poorly managed. The manager, Isidro, does not take customer complaints seriously, which makes resolving issues extremely frustrating. I also had a very negative experience with a senior trainer, Sean, and a member advisor, Michael Hope. Their behavior was openly power-tripping and bossy, particularly in the evening when there is no manager on the spot. They made it clear that they believed they were the bosses of the gym and that customers were expected to obey them--or leave. This kind of treatment toward paying members is unacceptable. If you are on a tight budget and can work out during off-peak hours--such as early mornings or around 2 p.m.--and avoid staff interaction, you might be okay. However, I strongly recommend reading the existing negative reviews, as they accurately reflect the overall experience. Be aware that you cannot cancel your membership online. Cancellation must be done in person and requires a 30-day advance notice. Overall, a very disappointing experience and a complete sham.

Had such an epic adventure here doing a dance class with Adam. Adam was exceptional and brought so much energy. And the dude can twerk better than any woman who's ever tried it. Don't know how he does it. We were upstairs using the headphones which was super fun. Silent workout. Great music. Great sweaty workout. Friendly people and atmosphere. Friendly front desk people like D'andrea. She was so welcoming and fun.

Guys bring cellphones in the sauna. There needs to be a policy and signs against this. It's a whole thing of secretly taking photos of guys in towels and posting it on Twitter/X. The staff does nothing to discourage this. This is totally unacceptable. No cellphones in the dry sauna seems like a bare minimum of polite gym etiquette, but apparently this is too much to ask for.

Came on to leave a review for Bryan D. at 38th. If you have the opportunity to take a class with him, it is a great experience! He is funny, motivating, relatable and knows how to push you at the right level. His energy is contagious and just what you need when you're dreading a workout after a work day!

Traveled to NY for work and wanted to get a lift in...Alberto the GM took care of me the best he can and was accommodating. Great hospitality. I was just a traveler trying to get a workout in and he made it easier. Highly recommended! Ask for Alberto!

Great location, very odd layout, great view of NYC, big windows. The way this gym is laid out, they don't fully utilize this space. I think it feels a bit messy here and the gym machines as well as weights are all over the place.

It is interesting how each Crunch location is extremely different from one another. Stopped by this location for convenience and that there was a spin class open at the time. The location is in the heart of midtown close to Herald Square and not too far from Times Square. The inside is brightly colored with neon colors. Head up to the second floor for the spin studio. I didn't realize the 'live swerve' classes meant you are watching an instructor virtually teaching the class "live." There were barely 3 people taking the class and now I see why. The video screen would freeze up, sometimes no sound, and it took some time for an employee to check on this. The sad part is for any class you sign up for if you don't cancel 2 hours in advance there is a charge. However, its frustrating taking a class and then having technical difficulties. I'd probably avoid this kind of class again and stick to an instructor in person. They don't offer as much variety in classes at this location. This is more of a place to use the machines. Head up one more level to where all the main gym space is. There is another studio there which hosts classes. The remaining space includes all the machines, weights, punching bags, etc. The overall space and machines were decent and towels/wipes were consistently being picked up. In the evenings, the machines and weight areas can fill up quite a bit. Go mid-day on a weekday and you'll have a lot more space to workout. What's nice is there is a little lounge area outside the locker rooms where you can relax, charge your phone (bring your own cord), and perhaps have a snack. I sat here after my class to relax, but was interrupted by an employee hopping over to the seat next to be to flirt. Smh. The women's locker room has a dry sauna, but no steam room. You must bring your own lock for the lockers. For some reason there were a lot of locks that had signs on them stating they would be cut off. They have showers with Rituals shower gel/shampoo/conditioner. They also have Rituals hand soap and mouthwash by the sinks. Hand held hair dryers also available and plenty of towels when you walk in. Overall, an okay space to workout. It gets very crowded on weeknights, the class options are limited (or fill up fast), and no steam room. Electronics for spin classes need more attention. Didn't see an elevator. So expect to climb three levels of stairs to reach the top. They sell drinks and merch on the main level and sales team is right there to sell their plan to you.

Criminally bad customer service and Evan Bernier, the billing manager there, will make sure she squeezes every dollar possible out of you. Froze my membership for 3 months while my wife had a baby, and ended up not going back for 5 months. When I noticed they reactivated my account for the past two months, without notifying me, and had been charging me for the two months. I called to ask them to reverse the charge and charge me the frozen price. They demanded I come in person. Once I was there in person, they were hostile and refused a refund. So be careful with this location and Evan Bernier is specific. Zero human sympathy or desire to do the right thing.

This location is nasty. The locker rooms are not well maintained, the towels are in the hall? Going into the locker rooms? What's up with that? All the other locations they are near the showers. Will not go back to this location, needs a complete overhaul.

I have been a member of this gym since 2021. Most of the staff member during the weekday are lovely and great. I mostly come during the weekday, and yesterday i went to the gym on Saturday. I never used the sauna until yesterday to deal with my sinus infection. A lady walked in with her outside cloths and sneakers. I told her that she should not be in the sauna with sneakers etc. Before leaving i told the front desk person and the fact she is walking behind me. He immediately claimed he did not know who it is. I told him there were very few woman at the gym, i can pin point who it is if he can review who signed in. The front desk person gave me a pep talk saying i should never confront someone and she was rude to do that and i should have come downstairs and complained. He said i should contact the manager. The front desk person seems to be inexperienced and too new and was eager to talk to his friend instead. Maybe get more experienced person to man the front desk especially on Saturday.

First time at Crunch with a day pass. I understand that it's in the gyms best interest to convert days passes to memberships, however I also don't like to be pressured into anything that I don't feel comfortable with. Any info about myself that I provided to the guy that was supposed to show me around felt like it wasn't good enough. Eventually he didn't show me around, maybe cos he sensed doubt in me converting. My encounter at the lobby with the guy made me feel so uncomfortable that it affected me during my workout too. Honestly, I left the gym feeling pretty negative about Crunch. I usually feel empowered after a gym session, not after a mood ruining encounter. (I used to be a blink member but it got too crowded). Will be checking out nysc instead. I'm sure the guy didn't mean to make me feel uncomfortable since it's his job to understand why I'm here at crunch, however I'd suggest he watch the tone he uses, and the choice of words when responding, esp to answers that might not be what he's expecting. He comes off passive aggressive/ gaslighting Said things like "Are you trying to say you're better than me? Cos that's what it sounds like." And "do you work for the CIA or something?" I was so put off by a lot of things he was saying and felt like that's not the way I'd like to be spoken to as a potential client. As someone who has worked in the retail and customer service industry for many years, I know how people can get-- I can assure you I am not one of those people. I'm patient and try to be as easy as possible since I know what it's like. With that being said, there are ways to circle back to a question if a customer is not answering it to your liking. Maybe his tactics works in car dealership sales where he can be harsh to get what's needed, but in gym sales where you are interacting with customers, and a customer who needs to feel comfortable at a gym-- his tactics doesn't work. Pros: - Bathrooms are nice & spacious. -The classes looked cool, idk what it was tho but there were a lot of ppl with headphones Cons: -Dumbbells only go up to 65. -Bench press area crowded + nearby weight barbell rack makes it hard to walk around there

Beyond poor maintenance. Retro elliptical machines and a steamroom that's broken more often than it's operational.

The Worst! I was emailing Louis R. in regards to freezing my account as I am not in NYC. I then got emailed by Camille A. who emailed me the following, "Requests made on or after September 2nd, are considered valid charges and are not eligible for a refund." I requested a freeze way in advance. My account got charged first day of reopening (TWICE). So I requested a cancellation and they proceeded with canceling my membership but did not reverse the charges on my card even though I am unable to go to the gym.

I went today to use my first and only guest pass purchased via my own email address. they wouldn't let me in no matter what reasoning I gave them. They clearly are lying to my face. They said that because I had visited other locations in the past through ClassPass that I wasn't new to crunch. I was definitely new to this location. I would never get a gym membership without trying out the facilities. They wanted to charge me $35 for 30 minutes of basic exercise. my friend was inside waiting for me. She had a free guest pass and came down so I could use hers since they were giving me so much trouble. They would not let her use her pass on me either. I've tried to call HQ and their number is disabled. It's clear that crunch doesn't have any upper management and the facilities do whatever they feel. I'm hoping this problem can be escalated. They also refused to call upper management for me. The gym is small and facilities are a little bit dirty. The "tour" I was taken on took two minutes and didn't actually show me anything. Edit: through the grapevine I heard that the GM said he would have let me work out if I was nicer to him. Guess what. I was very nice in the beginning. Just more proof they discriminate and make their own rules.

Great personal trainers, awful management. I tried communicating with this horrifically-run club for well over a year with no response. After I continued to follow up again and again, the manager, Shamaine, of 38th St proved to be completely useless and a liar after stating next steps about my questions. Convenient location but terribly run, huge bummer. My office is directly across the street and offers discounts for this Crunch. I have requested they stop offering discounts and suggesting this location. And yes, the corporate email listed below in their response is a great resource if you want nothing to happen. They'll just to tell you to call your home club.

I'm a gympass customer that has access to all crunch locations. Gympass app was acting up, front desk guy says he can't check me in. I asked him to look me up in the system by my phone number. My phone number shows up, he verified my name, then says he won't let me check in. Thanks, great customer service.

For the third time in a few months, had an issue with a trainer feeling like they own the space. Today a trainer asked if his client could work in. There is no rule about this and I never signed saying I agreed to this. I declined politely and the trainer tried to explain the circuit his client was doing, further wasting more time when he could have moved on. I then noticed he and his client were monopolizing 8 pieces of equipment. Granted the gym was not busy, but his act of placing towels on all the machines he wanted felt agressive. Look, I get training clients as I spent a decade as a private training for a private training gym. However, he asked politely to work in, I declined, that should have been the end. But the comments made to his client within ear shot of me were simply unprofessional and unnecessary. If crunch would like the policy to be mandatory to allow someone to work in, then give out new contracts stating as much and I will take my business elsewhere. Not that it matters to crunch to lose one member or not. But reign in your trainers. They aren't the gods they think they are. And while you're at it, have them check out the form they instruct clients on. I routinely see them instructing clients in ways that will absolutely cause injury.

Clean! Hygienic! Friendly staff. Only a handful of people allowed for an amazing workout and a good sweat. Sanitizing stations allow for a clean workout, love the towel service as well.

This review is exclusively for Bryan D! He's literally a reason to join this gym in itself. His physicality speaks for itself. If you're looking to get in shape, you'll see him and want to follow his lead. He's professional, he's fun, he's lively. Great smile, great instructor!

I feel as if this Crunch and I have come full circle over the last 15+ years. This was the first gym I started going to on a regular basis, when I was a lazy, out-of-shape slob, and this was a dingy, poorly-designed gym with old equipment and a dirty locker room. Fast forward 15 years, and after myriad moves and other gyms (Crunch and otherwise), I find myself again working nearby and have begun going here again. I was a bit reluctant to come back, but now, with modern equipment and newer locker rooms, it's like a whole new gym. Meanwhile, I'm... slightly less of a lazy, out-of-shape slob than I was back then! It still has an odd layout for a gym, with certain areas feeling spacious and others cramped. But the addition of more open workout space--and the corresponding new equipment--is definitely welcome. Locker room (men's) is nice, though the showers could still use an update (and more frequent cleaning). As I often find to be the case with Crunch, the classes are really the highlight. Siu P's Boxing class is an exceptional workout, as is Eric's TRX Class (off the schedule for now--I hope that is a temporary summer schedule adjustment). Actually, the spin classes are a bit hit-and-miss--they could use a standout spin class now that Reign has left. Still, I was reluctant to return here, but am mostly pleasantly surprised with the revamped Crunch 38th.

Crunch is a great brand but this location doesn't seem to want to keep their customer or make any efforts to gain new ones. With that being said and so many options of tons of great gyms in midtown, my advice will be..Go somewhere where they really care. The worst of the whole experience has been them charging people during COVID19. They have a system that is almost impossible to email them directly and the only way to Request Cancelation is using their own form...which by pure coincidence "they never receive the cancelation request" therefore they charge me 2 months ($200.00) as a penalty for months that I've never attended to the gym. I'm not the only one so I've learn that you can contact the NY Attorney General office to put a complain about their business practices as well as the Department Of Consumer Affairs NYC. I hope sharing my personal experience can help other to make their decision Thank you and good luck to everyone Mary

Decent gym facilities good classes. Closed on Sundays. Sometimes crowded during peak hours.

Will not let me cancel my account. I've been trying for two months now and I've called 10x a day, emailed and went in person 3x. No one apparently can help me My advice to anyone who's looking to join: DO NOT DO IT. THEY TAKE ADVANTAGE OF PEOPLE DURING A PANDEMIC. I've had 2 charges in 2 weeks grossing $200 almost. Apparently they have the technology to charge everyone but not respond. And @customer service, don't you dare comment back to this telling me to email ms@crunch.coM. Have someone from corporate contact me as I am continuing to write reviews on every single location and spread all over social media what you are doing to your customers.

I have been a member for some time now and I think this gym is wonderful. I have written a review before praising the greeting and cleanliness. However, I would like to also highlight the training team. I have been purchasing training sessions with Jordan, who is the training manager. Over the time of working with Jordan , I have lost 40 pounds and enjoy people noticing the change in my body as well as my self esteem. He is professional and super knowledgeable on his craft. Jordan is the best! However, his complete team is friendly, they greet people while they walk around the floor, and will teach/assist if you ask about an exercise or a machine. They make it nice to work out in their club. I plan on continuing to work out at this location and I appreciate the friendly, clean, and professional environment!

Definitely not the best Crunch I've been to. The best one is now long gone. (RIP Lafayette Street, NYC). I don't understand how Crunch can charge so much money for such a tiny spot. It's cramped and the equipment is sub-par (crappy Star Trac). What stunned me the most was that there was a barbell, on a bench with a partially rubbed off sticker that said "BENT". How in the world do you think it's okay to keep a bent barbell on the floor? Does anyone in this location know how dangerous that is? I mean, the gym is equipped with crappy bars to begin with, but to keep a bent crappy bar on the floor, endangers someone's life. You don't know if it's close to snapping in half! The overall atmosphere and environment was just "MEH". I honestly couldn't wait to leave.

Today I went to the gym in between meetings. Half way into my workout I realized there was no water in the whole facility. Apparently this had been the case for the last hour but no one thought to tell me when I came in. I was very thirsty from my run so went down to ask for a water for the inconvenience. The gentleman at the front was nice enough to give it to me until the young lady working in the back computer section came up and told me I needed to pay for it. I explained that the water was off and she said it didn't matter I still needed to purchase it. I put it back but since the seal had been broke she told me I still needed to pay. I left the water and walked out and then saw she still charged my account. I find this behavior to be extremely unprofessional. Also the hours at this location are extremely inconvenient. They aren't open on Sundays and close at 5pm on Saturday's. First off this specific location has very inconvenient hours. It's not open past it's only open until 5pm on Saturday's and completely closed on Sundays.

I was planning on a quick stop to inquire about membership pricing and the service people at the desk refused to provide me with information unless I filled out the membership information forms, took the membership picture and sat down with them to talk about pricing. One of guys even said "this is not a planet fitness" with a very condescending tone.

Came in from out of town, and from the GM Ronald to every other staff member they were courteous and helpful. Gym was clean and had all the equipment a lifter could ask for. Also provided towel service which I haven't seen in a while. Grateful this group provided the perfect replace to keep my workouts going while I was in town.

I used to have a weird posture and basically no muscle at all a few years back until I decided to sign up for personal training sessions then I met Jeff. Jeff has changed my life!!! I stopped wasting my time and getting no results from what I randomly heard from others or online lessons. Over the years I have doubled, tripled even quadrupled the weights that I have been using with no basically no injuries. If the industry has more professionals like Jeff, more people can be benefited.

This was such a great gym experience until I met the PT manager Shamaine. He pushed me into getting personal training sessions insisting the scheduling would be easy. I paid $900 and my first session was cancelled within 3 days with no future of confirming another session. I was told I only had 24 hours to cancel but was never given a contract or a receipt. After my BANK provided me with a printed contract I saw I had THREE days which was within the window for when i stated i wanted to cancel!! It has been over 2 months and no refund or response from corporate in sight. I wound up having to cancel my membership today due to new regulations so I clearly cant even go to the gym any longer. I want my money back. This is so unfair after being a member over 5 years collectively. Member ID CR862460

I visit through class pass as i do not have a crunch near my house to frequent. I love the facility it's enough equipment to where I do not have to wait for machines, No watching eyes or pushy trainers. I am able to mind my business in a clean environment harassment free. Only negative is that i can't find sanitizing wipes.

Listen, I LOVE Crunch! I grew up in NYC my whole life and my family and I have been avid Crunch users/supporters since I can remember. I have been to just about every Crunch location in the city and I love them all. BUT I will say that even though the 38th Street Crunch has a great layout and a beautiful view of Broadway, I cannot ignore the rudeness of the front desk staff. I have had many unpleasant and quite honestly rude interactions with the staff who works at the front desk ONLY. This is pretty disappointing since everything else is pretty great. Please tell your front desk staff to check their attitude to customers, especially ones who have been going to you for years. With all that said, I usually don't like to call people out and leave bad reviews but the front desk staff really left a bad taste in my mouth.

My name is Antonio, I go to West 38th crunch. I've been training with Jeffrey Barreto for just over 20 months. It has been the best training that I've ever received. Life changing!!! The amazing change in both my body and mindset is definitely due to Jeff's extreme dedication to is craft and clients. I've had trainers in the past who have lacked the experience and knowledge to help me achieve the results I wanted. Worst listen to me about my body and it's limitations and how push through the correct way without injury. Problems I've never had with Jeff. With his amazing nutrition plan great training we've been able to hit all my goals. I'm excited to continue working with Jeff and see the transformation we achieve together.

Love the staff especially the manager. She is awesome. The entire staff is friendly, energetic and motivated. The best crunch I have been to yet. Bathroom is clean and neat. They maintain it and the equipment well.

The worst GYM! DO NOT join! I signed up before covid for personal training paid $1,000 and they will NOT return my money! How do they expect me to use it? They are the worst people to deal with and I just called better get Bacaro! The manager was a jerk! I want my $1000 back!

Went to Crunch at 38th & Broadway this morning through ClassPass, because my company had just moved into an office across the street and negotiated a corporate discount. This location is super convenient, so figured I'd try out one of the pilates classes to get a feel for the gym and see if it's somewhere I'd want to be a member of. To save you some reading, the answer is a definitive NO. Woke up just before 6am to make a 6:45am class. The instructor no-showed completely (with about 10-20 people waiting silently in the room) and no one at Crunch came up to check on us or notify us of what was going on. One of the girls had to run downstairs 10 mins in, just to tell them that we didn't have an instructor. After giving up on the class I'd signed up for, I worked out quickly on my own, and then went to hop into the shower. Water was ice cold, with no sign of heating up. Tried to use the sauna to warm up after and that was lukewarm at best. Finally, went to the front desk to speak to a manager and see about coming back for the same class the following week. Without apologizing for what happened, he told me to email ClassPass. I know that CP can be tough for gyms to work with and sometimes their hands are tied. But when so many things go wrong, seems like the least you can do is to give someone a '1 free visit' card to make up for what was clearly YOUR instructors mistake. Even when I politely asked if I could have the GM's email to send my request that way, the guy upfront said 'no, I'm the manager right now and I cannot give out any contact info.' Surely there is some sort of email for complaints, questions, etc. for this club, so unclear why he was acting so defensive. So to recap: had an awful early morning, a cold shower, an extremely unhelpful manager, and will not be returning to Crunch anytime soon despite it's great proximity to my new office.

I am soo happy with CRUNCH 38th street. They have always accommodated me to make me happy. I've been with CRUNCH GYM for almost 6 years and out of all the gyms this is my favorite. Also my home gym. It is always VERY clean inside and organized. Louis, the manager, has been so helpful over the past year considering I lost my job due to pandemic. I didn't want to quit because I love it here but had to freeze or reduce my stay during this time. He has helped me immensely and continues to put a smile on my face. Hopefully I will be back in the gym soon but until then I will try out some virtual workouts as he suggested (free) to keep fit during this time. Thank you so much!!!

I had a monthly membership to the gym before COVID-19 hit. While it was closed, I sent an email ensuring that my monthly membership was closed. In September, they charged me a total of about $140 in two charges to my credit card. I have emailed three different people, including the help desk and it has not been resolved. I was told that they would reimburse me when they have a copy of my email requesting to cancel my membership, but I've send it to all three contacts and have heard 0 back. UPDATED: Been more than a month and it's still not resolved. Had to file a dispute via my credit card company and block any additional unapproved charges. Will never go to Crunch gym again.

I've been a member for almost a decade, and can't stress enough how much I love Crunch. My membership allows me to go to all locations, and Crunch is consistent with its cleanliness, amenities, and friendly staff. The manager at this location, Louis Rosales, is doing an excellent job, especially during this pandemic. This gym is clean and strictly following covid protocol. I feel safe at Crunch. I was most impressed with their communication when we first quarantined in 2020. An email was immediately sent about freezing my account when the gym shut down, and again when it opened up...giving me the option whether or not to unfreeze. I have friends that are members of other popular gyms who have been charged the entire time, so I am grateful to not have that headache.

Positive - Conveniently located Positive - A variety of Class options Positive - Dressing Rooms are nice and clean and more than enough mirror space is provided. Negative - Few times there was NO warm water running at the showers. Had to take a cold shower. Negative - More attention should be given to cleaning the showers. Please please clean the ceiling of the showers. It always looks like drips will fall and it is disgusting. Negative - There is only ONE water fountain in the entire gym of three floors. That is just bad planning. Negative- Evening classes are crowded.

The gym itself is well-maintained but the staff seems so unfriendly and morose. When you walk in you pass the desks of the folks who work there including the General Manager. You have to pass their workspace to access the stairs to go up to the gym. They all appear morose and unhappy and don't even say hello or greet everyone. They mostly stare at their phones or sit in cliques chatting with each other. Back when Louis was the general manager, he would go out of his way to say hello, greet people coming in to workout and the other employees would take their cues from him and be friendly and inviting. It made me happy to be there. It felt like a family place. They would make smalltalk on your way out too, asking about your workout, etc. It helped folks feel connected and part of something. I would have taken photos of them on their phones (not a difficult photo to get) but wasn't sure if that was acceptable. Now it's the opposite. I pass by the manager's desk every day and he has yet to even acknowledge me. He projects a negative anti-charisma, his expression ranging from indifference to unhappiness. Not a mood anyone wants to feel as they go to their workouts. I like the gym and it's convenient but this has me rethinking if 38th Street Crunch is the best place to be when workouts are supposed to uplift your mood, not drag it down.

Full Disclosure: I am a current Crunch member and generally visit other locations - usually W. 54th Street, W. 23rd Street, and W. 19th Street. I do visit occasionally other locations as well but those are the locations I frequent the most. -------- Some of the cardio equipment (read: treadmills) is brand new and the spin room is huge! Unfortunately that's about the only plus I have for this Crunch location. While I could honestly leave a scathing review for this gym, Crunch corporate finally seems to be giving this location some love and slowly renovating it piece by piece and area by area. It is pretty much one of the oldest Crunch locations in NYC, and it's definitely showing its age. The women's locker room - as of last week - was closed and under a complete overhaul and should be re-opened by the end of the year (2015). The men's will be soon to follow and will likely re-open early January. The gym appears overall smaller than most other Crunch locations, but is convenient if you work in midtown. Keep in mind they are closed Sundays. I also heard they're replacing the spin room bikes in the coming months. As it is now - the lockers are tiny, the toilets and urinals look like they came straight from a prison (and I hear they clog/flood often), the men's showers have no doors and don't drain well, the gym lighting is horrid (reminiscent of the former Crunch gym at the Archive on Christopher Street in the West VIllage), and the organization of the equipment...well, there isn't much of any - e.g. some of the leg machines are over by the free weights, and others are on the other side by the treadmills and cardio equipment. The front desk staff - one was unfriendly and unknowledgeable, while the other I spoke with (who transferred from another location) was extremely helpful and super friendly. I wish I had remembered their names. As I mentioned earlier, the spin room (Crunch calls it "the Ride") was large, but also a bit dated compared to many of their other gyms. I did see the cleaning guys consistently around the gym working hard - and was happy to see that they do their best to keep the gym as clean as they can. I'm hoping when I revisit in a few months time that all the renovations are complete, and I can provide a better review. But in the meantime, I recommend visiting any (and I mean ANY) other Crunch location in the city, or just go to a different gym. Avoid Crunch 38th until the renovations are done. You'll be glad you did.

My hotel (Ace Hotel) has $10 passes to Crunch so I ended up here after an unpleasant situation at the nearby 24 Hour Fitness. This Crunch was a bit out of the way, but what's an extra 10 blocks when you're headed for a workout. This Crunch isn't nearly as nice as The Crunch I've been to in Chicago, but it had everything I needed. Well, almost everything...they could have used some extra air conditioning this past Sunday. I almost passed out on the treadmill just from the heat! It feels like a hardcore gym and just walking around this place makes you feel like you're about to get a kick ass workout. The huge boxing ring in the middle of the gym is pretty cool as well, but I didn't catch any Mike Tyson action during my 2 workouts there. As I've mentioned in other reviews, I"m a class girl. I thought about taking a Monday morning spinning class. However the front desk gal assured me it was never really busy and I took this as a sign that this meant it wasn't a very good class. I know from past experiences that the good spinning classes are always packed to the max....especially at 7am. This probably wouldn't be the gym i'd join if I lived in the area, but I'd be up for making it my Visiting NY Gym. Especially at the $10 price point.

If I were to rate this place based on my personal trainer, it would get all 5 stars and then some! BUT, I have based my rating on the gym equipment and for that this location gets 3 stars. I don't know who the equipment manager is, but she/he obviously does not work out here. I have been requesting that the squat sponges be replaced for months now, and they have yet to be replaced. I bought my own given the inaction- there is only so much waiting one can do. Further, some machines (one in particular that I have noticed) have had a "work in progress" sign placed on them for weeks, without any action from the equipment manager. Whoever the equipment manager is, she/he obviously does not tour the facility often and if they do, they are too lazy to follow up and keep this gym up to speed. Overall, I recommend this gym for its quality of trainers- but for the upkeep on the equipment, including ordering new bands, updating the squat sponges, replacing and/or fixing commonly used machines- it definitely needs some work.