Andrew W.
Yelp
Here are the facts, you make your own decision.
1. Ordered a $5K special bottle of wine for delivery to CO on a Friday for delivery the next Tuesday, all for a special event on Wednesday.
2. Was told Monday that they mistakenly shipped FedEx Ground, but they would get the bottle back and reship for Wednesday delivery.
3. Tuesday, emailed them for tracking information on shipping, but got no response. Tuesday at 7:30pm was told by phone:
*FedEx never returned the bottle...followed by 10 minutes of excuses about why this wasn't Crush's fault
*They were told by FedEx they can't really ship wine anymore 10 days ago (but took my order anyway).
*I really should be better at planning, why was I ordering something the day before? Well, I ordered it 4 days prior, and regardless, you told me this order posed no problems.
*The next morning (Wed), they would call me to tell me if they had the wine back.
4. Unfortunately, this was all at night so finding alternatives was extremely difficult. But, I did arrange for a courier service to pick up the wine at Crush, take it to the airport and get it to me on time on Wednesday.
5. Crush never called me on Wednesday morning to let me know if FedEx had returned the wine,as promised. I had to let the courier go and lost my last option to receive the wine.
6. As days passed by, Crush couldn't tell me where the package was, or when it might arrive. So, basic tracking information is unobtainable in 2017?
7. Finally, a week late, I received the bottle of wine. Oh, but the wooden box for it was shipped to a totally different address for no reason.
8. I reached out twice to try and get return shipping information. Finally Crush replied saying they would send me a shipping label by email...2 days later nothing. After pestering them again, finally got it.
9. Returned the wine, and then had to pester them again to credit my card. Finally happened.
10. Don't buy a double magnum of 2009 Latour at Crush. If they have it in stock, its my returned bottle that spent a week bouncing around trucks in high temperatures....it's going to be garbage.
If this is the customer service you want for high value wine purchases, you will like Crush.