Alexis Villanueva
Google
1/5 stars
Overhyped and underwhelming experience at this pizza place. After a long day at the beach, we were looking forward to a great meal, but our server's unwelcoming attitude and lack of knowledge about the menu set the tone for a disappointing evening.
The 'build your own' kids pizza was a mess. Despite the menu saying 'build with cheese or pepperoni,' our server asked us to add toppings, which we did (broccoli, in this case). The description clearly states "build it at the table" however our son was not able to have that experience as the pizza was made and brought out with the rest of our food. When the bill came, we were charged for a full-priced pizza with added toppings, inflating the price from $12 to $17.50. When we pointed out the mistake, the server tried to brush it off and didn't even bother to adjust the price as promised. Not to mention, the kids meal states they come with drinks but we had to remind our waitress for drinks way after ordering their food.
To make matters worse, the dessert menu was outdated, and we were misled about the beignets coming with ice cream. The whole experience felt like a money grab, and we left feeling frustrated and ripped off.
But that wasn't all - the bathrooms were unacceptable with no toilet paper or paper towels in sight. And to add insult to injury, we came in hoping to catch a main event fight on TV, but the TVs were a joke. Two of them had a free trial promo going on instead of the fight, and the one TV that was showing the event had no sound. It was like they didn't even care about their customers' experience.
$120 for subpar service, food, and amenities? No thanks. Unless you enjoy being taken advantage of, avoid this place.