Jeni D.
Yelp
Very disappointed! Firstly, the nail tech used top coat instead of base coat for dip nails, and so within 3 hours one fell off. I called the next morning since they were closed and was asked to come back to fix them, which I did today, and by the time I got there 3 more fell off. It also took over an hour to do them, which seems excessive. I've been having my dip done for over 2 years in Oklahoma and it never took more than 40 minutes and they lasted 2 weeks or more.
She redid the whole set at my request (she was only going to fix the 4 that fell off), no apology, but at least used base coat this time. After they were done I was waiting for my massage appointment and not even 2 minutes after my nails were done the top coat started to peel off.
I spoke to the Lady on reception, who was super nice the whole time, and told her I was done and would like a refund. She apologized for everything and said she would talk to Crystal, who I assume is the owner, who did not speak to me and did not offer a refund or anything, she just told Lauren to look at them again.
Lauren offered to do another top coat and I refused. I can do top coat myself and it won't peel off and wasn't willing to waste more time. Surely Lauren apologized now right? Nope!
It actually dawned on me in the car what I think she was doing wrong... she wiped a layer of acetone over the nails before she started top coat... I'm no nail tech but I'm pretty sure that's not a good idea. Either she doesn't know what she's doing or she's doing it on purpose to get people to go back more often so they'll pay.
Will not be going back Crystal is supposed to be calling me for a follow up so we shall see.