Humphrey Yeh (Huffy)
Google
Food is alright, portion is kind of small considering the price. The worst is the service. Served by a tall lady wearing leggings with inpatient and contemptuous face all the time. There was zero service throughout the dining, all waiters seemed disappeared - Oh I see they were busy serving the Non Chinese guests with full face of sunny smiles we never expected 1/10 of, great!
What’s more ridiculous, when they hand us the bill, we realized one dish’s price is higher than what’s on the menu, the leggings lady arrogantly said “we have the right to modify the price” (“我们有权修改价格”).
Everything was just so great, worth the 1 star rating. Would give ZERO if I could.
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Hi, the clownish owner:
Thanks for your loooong and entertaining response, I really appreciate your dedication trying to fight back every bad review instead of sparing some to serve the guests well.
First, thanks for the hearty hot water and “allowing” us extra time looking at menu. Do you know why we need extra time? It’s because what we wanted to order was not available. It’s not until we ask to know there were more items unavailable. And, I do feel sorry for your struggle trying to find what few services you actually provided and realized you have to claim this “allowing extra time” as the credit.
Second, about Chinese guests bias. There was an American couple sitting in front of us, I bet you would feel much less struggle when naming the services you provided to them: sunny smile, chatty tongues, attentive service throughout their dinning and warm “thank you” closing their bill. Meanwhile we were out of water and napkins, who ever came to help? All waiters disappeared since serving the first dish until we asked for the bill. We understand the biased services because many Chinese restaurants do so, but they at least hold the bottom line of service.
Third, what is the bottom line? That comes the price discrepancy dispute. We understand the price on the menu could be outdated, we also paid the higher actual price, but what is “we have the right to amend the price” with contemptuous attitude? Maybe we should feel sorry for not being aware of the outdated menu even though you handed to us and for not knowing your SUPREME right to alter the price without any notice. We are sorry for wasting your time explaining to us. Then with mutual respect that you had frequently mentioned in your response, you should feel delighted with the 1 star review because it’s actually a 5 star review in the inverse world :)
Finally, again we appreciate your long excuses, that would definitely help more guests realize how arrogant and deceptive your restaurant is. Cheers!