Culinary Health Fund

I have left numerous messages over the last 2 weeks about a time sensitive procedure that my wife needs to have approved. The doctor is refusing to do it because Culinary says they need more info from me. I have tried to provide it. I have mailed it in, I have went down in person, and called many times. I have been told to “understand” that they are transitioning to a new staff and if will take up to a month. They did have enough people trained to take self pay, though, so I see that is the priority, not the health of their members. This is a procedure that has been in place for months and it will be months before the doctor will reschedule it. The doctor’s office refuses to do it until we straighten it out with Culinary. This is a procedure that my wife receives on a regular basis for 10 years. Terrible, terrible customer service. Shame on you, Culinary

Let my said this , this is good for member but this place should be running with more efficiency. To many employees and low productivity. During and after Christmas almost not employees present in the public attention, and is a shame when the culinary members who pay these services are to busy doing their jobs at the casinos this time of the year Web site for self payment is a nightmare. Culinary has not been able to have a better service in this matter . Same with the anual verification for the pension . Everything is to difficult for member who already deserve their pension without stress and better service . Culinary should be used the money collected for their members more efficiently I hope this opinion are taken in consideration and understand the frustration in this matters .

NOT the most helpful people. Cold, not friendly. Instead of being "customer service" orientated, the attitude from the receptionist to the people in the windows, act like its a FAVOR they are doing for you. I HATE WHEN I HAVE TO COME TO THIS PLACE!

I’ve tried for so many times to make self payments and the system it’s just not working. By phone. By app. By website. It’s not good!! After so many years struggling with this problem, I GIVE UP!! I will lose my coverage because I can’t make a damn payment!!!!

Great customer care, always fast, friendly, and efficient! If not for culinary ins. I would have about 90,000.00 in doctor and hospital bills!! God bless Our Union for taking care of us!

One stop shop... every thing you need in one building. Great staff, clean & organized. Pharmacy drive through connected for easy access.

The place should be a historic site at this point. For as much money as members "contribute dues" any union needs bigger buildings. Less asbestos people. I mean how can it be culinary health with a building that old?

Professional representatives providing the best care for members.The Culinary Health centers are well organized providing efficient services for hospitality employees.

When are you going to change the payment system for our health fund? The last 4 payments I've tried to make I keep getting errors. It's 2025 it absolutely ridiculous I have to go to the office to pay now every time your system fails us. Thats an hour round trip commute for me. I tried the app, website and phone service 4 days before the deadline and they all gave me errors. This system needs a serious update.

We visited the Health Fund 4 weeks ago. We needed Information on retirement; the young lady giving us the information was very nice. She told us that the information was going to be mail to us; since it's been 4 weeks since we were there, we are hoping to received the info pretty soon now!

If i could give a zero for customer service over the phone, I would. The representative I spoke to is very rude, unprofessional and knows nothing when it comes to questioning why I am not active under my husband's insurance. The answer I got is "ask your husband why you're not active" im like wow. I know my husband pays every 2wks taken out from his check for family medical coverage so I was shock when i went to pharmacy and told me that I not active under my husband. I didn't get any answer as to why or if theres anything that needed to submit so I can be added under my husband medical coverage - NO nothing but a rude ass unprofessional customer service over the phone. This people need to learn some manners over the phone and need to learn to do their job.

My wife is the Culinary Union's primary member, so we have our medical coverage through her union membership. The Culinary Health Fund does a fine job of supporting its members with medical coverage. That said, not being the affiliate member myself, I'm not entirely sure about their "entire" function, so I am reviewing it based strictly on the name "health fund." The insurance or coverage itself is okay, nothing spectacular, but also nothing subpar either. When the Culinary Health Center opened its doors a few years ago at 650 N. Nellis Blvd., that's where I think the fund shines. If you choose the right medical practitioner(s) for yourself, this is pretty good health care overall. Maybe I've been lucky, but I feel that virtually all my medical needs have been met pretty well through the center. Nowadays, it is incumbent upon you to make sure that you receive the care you need to get the most out of "any" health insurance, not just the Culinary Health Fund. Never sit back and "accept' everything said to you without questions if you don't understand or agree. Your questions will assure you of a better understanding of your medical situation. RECOMMENDED: Yes SERVICE: Good PRICE: N/A COVID: Practices a high level of pandemic regulations. PARKING: Adequate and convenient. REASON/INTENT: Medical, dental, and eye care

This is literally the worst union I have ever dealt with in my life. Everyone I've spoken to is really rude and unhelpful. I don't understand what their problem is. I don't appreciate being yelled at. I also don't appreciate you changing your answer 5x because you end up getting your answers on google. Which I could've done myself. If you're unhappy with your job and you don't like helping people you should probably rethink your occupation.

My LORD, SMH!! The lady checking people in and asking the covid questions (TODAY) Monday, February 22nd at 7:30AM doesn't deserve a job. Yes, she DOES NOT DESERVE A JOB. Plenty of people during these circumstances that could at least ACT polite AND/ OR PROFESSIONAL; Miss Grumpy had an attitude from the first customer on... Ask the security guard, if he doesn't confirm her rudeness he is full of it. Waited an hour to beat the rush this morning, to only have a this lady tell me "NOPE, can't let anyone in that isn't here for self pay." She said it twice, giving NO solutions, basically telling me sorry your out of luck... it wasn't until after I had to stand my ground awkwardly and let her know these forms are reaching a deadline and need to be turned in today, It'll be a loss of 1,400$ if not. As if Im BOTHERING THIS LADY, she finally tells me that I "can" leave them there in an envelope, which then she literally walkover to her coworker to get an envelope and is shaking her head to her peer. As if I am an inconvenience... Lot of people in that very line of people that would GLADLY be happy to work. I recommend somebody get that lady a snickers, or a write up, just saying.

I have to come here at least once Annually because the Culinary and my family are joined at the hip. Thank goodness that the operation runs pretty efficiently. It's kind of like a dmv here you'll definitely have to wait in line so if it's something you can take care of through the mail I definitely recommend going that route. I give 5 stars to the culinary Health Fund because they operate efficiently, the employees have always been professional and friendly to me. Thanks culinary for all you do.

Amazing experience what a great facility and staff. Thanks for the new location. Much appreciated.

Worst customer service ever!!! They are rude. Don't have change for cash payments don't take credit cards when they say over the phone they do!

I had a conversation with Evelyn, who was able to assist me in helping my daughter apply for benefits. She was very understanding, as my daughter has had a stroke and is living in another state too. There will be additional work that my daughter and I need to get through, but Evelyn was wonderful about explaining the processes needed and estimating the timing. All in all, a great employee. Kudos to Evelyn and many thanks.

I wish I could give -0 there horrible. What does a person have to do to get help from you guys. There no reason when I call and speak to your reps. that each one tells you something totally differnt. At tyis point just saying sorry to me is not acceptable. I will contact who and whom ever else to complain and ask for change. I did call that number spoke with Carmen who was very rude and refused to give me her supervisor name. First she said she didn't help me and there's only 4 people in her department she's been there 15 years she knows what she's doing and the other ladies been there 1 to 2 years. After telling her don't raise her voice at me. She the said she had a class to get to and she couldn't help me. After asking for her supervisor again she then changed her tone, but never gave me the supervisor name. Carmen pulled up my name and said oh yes it was me you talk to o. The 29th of June. Today is July 19 and I still have no medicine and no call back or status of. Me being able to get my meds. My number is 702-717-1523 someone needs to get back in touch with me.

Tasha expert drawing blood. Very nice person , did nit feel any pain at all. Thank you

Called to ask insurance questions over the phone. Debbie on the phone was racist and no help at all, worse customer service I have ever received.

Phone wait times are beyond 30min either there short staff or just not answering this is unacceptable. Customer service representative are very knowledgeable and professional and nice but they need help with Phone wait times.

This is process I have seen here and it was honestly a joke.. You go there and there is constantly a line from open until close I went around the time they closed once and the line was almost around the building I waited 20 minutes before I gave up and went to look at the inside as I left and they had 2 people at the windows helping people and one was saying there was 200 calls. I'm glad I left and decided to go when they opened. I went when they were opening and there still was a line. Note during these times of COVID I'm not sure why they would make you COME IN PERSON to pay. Yes there is a 6 foot apart sticker son the ground they check your temp and ask you questions before you go inside to a room with 9 chairs to wait inside instead of outside. While in there there was 4 windows open and one was cash only. By the time I got to the window the woman already had an attitude and seemed like she already didn't want to be there. Luckily I paid what I needed and went on my way. If this is the punishment I get for not paying my insurance I'll make sure I pay online again so I never had enough to experience that again.

Have you heard the good news !!! That's the latest propaganda that the Culinary Union in Las Vegas has been spreading. My wife and I paid out of pocket to be covered with our insurance for March and April and was ready and prepared to pay for May and June but our great..... ( ridiculously incompetent)... union said "Have you heard the good news " ...they reimbursed our $82 dollar payments for April and said we would be enrolled in Cobra Insurance. As of May 5th I'm unable to get my prescriptions because they say I'm terminated in the system. Almost 40 years in this union and they are still the Necessary Evil they have always been . The shop stewards are much more competent than the union representatives and still they proceed with their arrogant demeanor. Totally sick with the Propaganda they spread throughout.

First of all they suppose to work for the Union. When they at your work location they all nice but when u come to the culinary customer service they bunch of assholes. The cashiers also asshole. They don't wanna hear no questions and aint the first time They talk to you with a fucking attitude bitch let me finish before you interrupt me with your bitch ass attitude then they say fill out paper they give you but don't give you a pen like you supposed to know where the fuck they put their pens ass and when I ask it's in front of you. Funny how they brain wash you and when u need help cuz u don't understand something basically they say on front of your face fuck your self