Charles S.
Yelp
When I have a transaction with a business, I love to feel dumb, feel like I've wasted the employees' time, and leave with only one of the things I paid for...said no one ever.
I like to give people the benefit of the doubt, so here we go. Maybe they were having a bad day, maybe it was near the end of their day so they were ready to leave, maybe I asked the wrong question and they assumed I didn't know what I was talking about and that is one of their pet peeves. At the end of the day, though, this experience left a real bad taste in my mouth.
I decided to purchase from Culture Meat & Cheese because I was interested in their menu, and also a couple of the cheeses in the various sandwiches. I ordered the ham and cheese sandwich, but was curious if they could add a Vermont cheese that they have in their grilled cheese. I also said that I would happily pay any upcharge I would incure for that. The cashier seemed annoyed at the question, and called over...the tall man with the big brown beard. This guy was not having anything I had to give. I asked him the same question, and he told me, in a very condescending tone, that it wasn't possible, it was in their pre-mixed grilled cheese. I said that was fine, I'll have the ham and cheese sandwich as advertised. I paid for my meal, took the buzzer, and went back to my family while waiting.
Buzzer goes off. I return. They have my sandwich on a nice glass plate next to the mini salad it comes with. Man, they never asked me if I wanted it to stay or to go. Granted, I also never specified that I wanted it to go. Okay. Sigh. Take a breath. I'm gonna have to ask...the tall man with the big brown beard to please make it to go.
I tell him "I'm sorry. I should have said I need this to go." He sighs a really loud sigh, tosses down a napkin or paper that he was holding, snatches angrily and quickly two gloves (thank you), puts them on, and when he grabs the sandwich off the plate, says to me in a snarky tone "You should have told us you wanted it to go." I say "Sorry." He places the wrapped sandwich on the counter and says "here you go", and takes away the plate...which still has my side salad on it mind you, and then goes back to what he was doing before. At that point, I don't want any more confrontation, so I don't dare ask him for the salad back, which since it was part of the meal, means I paid for it.
So look, I know I'm being light hearted in writing this review, but honestly, the way the tall guy with the beard spoke to me, interacted with me and made me feel like I was an inconvenience was rude, unprofessional and I'm sure not at all what the owners of the shop would want as a representation for their brand. Which is unfortunate, because the sandwich was really good. The thyme butter tasted wonderful paired with the ham and Swiss cheese that was melted wrapped in the ham. Really really good. But this goes to show that no matter how good the product is, if the employees are rotten, then my whole experience has been ruined. They are the literal face of the company, and today, they fell flat.