Jonathon W.
Yelp
This place should objectively speaking not be getting such high reviews. The food yes is good. Nothing wrong with the food. So, for take out, maybe it's a reliable place to get good Indian food. The reason I am over this place is because the service is inexcusably bad for dining in. I already knew it was bad, but kept going because it's a casual environment (can go in wearing a t-shirt and sweat pants without feeling weird), the food is good, and I tolerated the bad service. But this time was the last straw. Weird stuff, like my GF ordered a coke, and he doesn't bring it. No way to get his attention because he never comes by or looks in our direction. We figured he forgot. But he didn't. When he brought the food, we were going to say "remember that coke?" but when he brings the food he says on his own accord, "and now I'll get that coke." So, he didn't forget. He just thinks it's normal to not bring it until after we've waited awhile for the food and the food is arriving? We waited the usual 15+ minutes for the food. No soda in that time? It's just not normal service.
The food, as usual, is good. But my GF doesn't like spicey, so we order mild, and I ask for hot sauce on the side. Shockingly, he doesn't come right back with it (as that would have demonstrated good service). We watch him take the order from another table. We watch him bring water to a different table. But there's only a total of 3 tables, he does NOT look slammed at all. So, no hot sauce for me. I get up and walk to the front to ask for hot sauce. He replies yes, he'll bring it, he "got busy." (Again, there's 3 tables.) Then when he does bring it, it's a TINY TINY amount of a hot sauce that is BARELY spicey at all. In a normal situation, I could have asked, "do you have anything spicier than this?" or at least could have asked for more, as the amount was pathetically tiny. But in this situation, nope. Because he never comes back, never looks in our direction, nothing, I would have had to again walk up to the front. Then when we were done eating, we sat there 10 minutes waiting for him to come check on us so we could ask for the bill. I'm just honestly over this place with their over-the-top bad service. I dare you to go there and see if you receive better service. I don't think your experience will be much different. There are other options for good Indian food in Santa Rosa. Not returning to Cumin.