CVS

I would like to share an experience I had with the pharmacy manager, Jessica Flores. Without disclosing my medical history, I required a prescription that was clearly visible in the system, including the prescribing history and confirmation that my doctor had called it in earlier that day. This medication is essential for me; without it, I experience severe dizziness and nausea. When I explained the urgency of my situation, Ms. Flores responded with a dismissive and nonchalant attitude, stating that I needed to handle the matter with my doctor and that there was nothing she could do to assist. As a result, I was left to manage a debilitating condition on my own, without guidance, empathy, or any effort to explore possible solutions. This experience stood in stark contrast to the traditional role of a neighborhood pharmacist—someone who advocates for and cares about the well-being of their community. Unfortunately, this interaction demonstrated a concerning lack of compassion and empathy, qualities that are essential in a healthcare setting.

I take two medications for mental health. They were out of stock on my mood stabilizer and I'm cold turkey on them. The pharmacist and manager were rude and only cared about themselves. All they wanted to do was get me out of the store. Now I'm at home suffering until tomorrow. This store only cares about themselves. They don't care about people. I was a witness first hand to this. I will never smepnd another dollar in this store. Happy Sunday everyone

I would like to say kudos to the manager his name is Jeff who was working today in the CVS pharmacy at this location. I had a gift card and I had a horrible experience at another CVS location and I had money on the CVS gift card so I did purchase some material. I was having a problem at the self check out and he came over and he assisted me he went above and beyond he saw there was an issue with the gift card. He was able to solve it. I was able to use it. He was very patient and it showed excellent customer service. I can’t say that for the other cut CVS pharmacy location. I was very satisfied.

People are cool and nice when I come in the store but sometimes I feel like I'm not I want you to call back okay what if it was an emergency and it wasn't really 911 but something medication a question I couldn't get the store manager of the phone right now the AI sucks literally now I'm about to walk over and try the pharmacy

The best people are those who are honest and genuinely kind. You can always find good people working here.

Employees are friendly and helpful. Every time I've been in the all the employees were very nice and pharmacy employees took the time to explain the prescriptions when I asked about them. Even the OTC items. Great "corner store" if you don't need a lot of things...

Worst pharmacy in Lee county. Lines are ALWAYS long. Even when they are short the techs take their sweet ass time to acknowledge you.. even if there is maybe a 4 car line, you will most likely wait for over 45min to an hour to get helped. They are TERRIBLE !!

If there was less than 1 Star I would give it. There was one person working, I needed something that was locked up. She couldn't leave the register because of the long line of customers. I will find another place to take my business.

The pharmacy is an absolute joke. I switched to a different CVS that actually knows what they are doing and they are friendly unlike this one.

the shift superviors claimed to be the mgr. I went to return 5 8x10's out of 31 done online. I was treated like thief. can I have your drives to check if you return a lot. which I never do! Told me they do refunds on pictures if they bad because of me. Right on the envelope it states photos are guaranteed. I ask do you treat all customers like thieves or just me? He finally gave me a refund like he was doing me a favor. I worked for this company for 27 years as a store mgr. I would never go back and I will tell all my family, friends and coworkers not shop this store. I only go here. Because it is on the way to work. Everyone i know at Lee memorial Hospital I plan on telling them not shop there. CVS at 2403 Cleveland Ave, Fort Myers, Fl. Do Not Shop here!!!

I went there to purchase a product seen on tv did not know the name the pharmacy clerk was so rude said how do we know what is being advertised I looked how rude the tv said at cvs Then worst a mom asked the clerk about cough medicine for her 3 year old The clerk ask the pharmacist and she yelled across the area no privacy NO there is nothing I mean really why couldn't the pharmacist have gone over and talked to the mom what a mean spirited ignorant pharmacist and clerk the clerk said nothing we can do I am done with cvs Funny thing I came home turned on tv and what you've have is a commercial about how good they are personal etc what falsehoods Sad

I love this store. I actually live much closer to #5185. The manager never stocked scripts i needed and then would say he would order and didn't. I would go to another CVS store 3941. I have been with that store now for over a year and every single time I go they have all of the scripts I need. (Over a dozen throughout the month). The staff is kind. The Manager is awesome. Kind, fast, efficient. Even when Super busy with covid vaccines etc she remains calm, smart and quick. Thank You so much!!

This place is unbelievable.. They will forget to fill your prescription 9/10 times. If they do manage to fill the prescription, it will take the entire day. The staff is also extremely rude and unprofessional. I will be switching to Walgreens.

The pharmacy is ridiculous obviously somebody doesn't know what's going on .I've been a customer for several years and lately the service has been awful .I have been waiting at the drive thru waiting to be taken care of the girl at the window was on the phone paid no attention to me and was laughing and carrying on with fellow workers.I think they have students working there to be pharmacy techs but I think they need more training.I am going to get my prescription transferred to another store they're have been many mistakes here

I really like this CVS, the staff here is amazing. I'm only giving 2 stars because, they don't open until 8am during the week. This is ridiculous. This CVS is located in the downtown area, where everyone has to be to work at 8am. So if you need something from cvs prior to work you can't get it. They need to open at 7am. Especially since this is the only cvs within at least 5 miles.

I love MY neighborhood CVS . The managers and Team is always helpful. The store front and store is clean. The only complaint that I have is shame on you Corp. Office for not redoing the bathrooms. The bathrooms are as clean as they can get them, but the stalls and toilets are shameful.. In need of repair. If you let the front of your store go like this you would be closed. Take as much pride in this store as the management and Team does.

I went to this CVS Pharmacy yesterday evening. The Pharmacist, Esthere, is very incompetent and accommodating. This is not a very friendly store and was severely lacking in customer service. I will NOT be going back and will be finding a private pharmacy as I have these problems all the time at this location. Something needs to be done about this pharmacist as someone this incompetent should not be making important decisions regarding my children's health. If 0 stars was possible, that would have been my rating.