CVS

This CVS pharmacy used to be GREAT several months ago. I’m not sure what has happened since but it appears there has been a nearly complete staff turnover (only one familiar face, and that solitary person is still great). From having problems getting medications at the store to film your script to long lines and wait times to having to wait for scheduled vaccinations while the nurse works other lines. This is ridiculous, find another pharmacy.

Super helpful, cheerful man checked me out. He was looking for every possible coupon to add to my order to help reduce the price. Quick and easy photo pick up. Made me feel happy for humanity.

I had a time sensitive medication I desperately needed to start. I searched numerous pharmacies and found it at this location. After a very difficult day of trying to get it transferred, it was unfortunately entered under my maiden name so they couldn’t find when I came in and I burst into tears. Jonathan was a saint and helped me locate the prescription in the system. Then he and Amanda worked tirelessly to try to push the medication through workman’s comp and get it covered for me. They felt my pain and frustration and helped me for over an hour with patience and fortitude. I appreciate them more than words can say. They are truly amazing humans. ❤️

The manager was unwilling to resolve the an issue with the L'Oréal Paris Color Riche promotional items or offer a price match, directing me to complete the transaction online. Despite the in-store availability of colors not displayed online, he declined to rectify the situation, contrary to his previous assurance. This conduct was unsatisfactory and demonstrated a lack of diligence. Furthermore, he stated, "I told you not to pick out colors that aren't already on the counter," disregarding my prior explanation of the problem. I believe this behavior warrants disciplinary action.

Fresh out of back surgery, I went in to pick up a prescription at 1:27p.m. on 11/25. The prescription was called in, in the morning and it was not ready. They said they go on lunch break at 1:30 p.m. so I would have to wait until 2:30 p.m. “That is their policy and we are sorry, but you will have to wait.” They also said it wasn’t filled right away because the precipitation was a controlled substance. They did not provide an answer for me as to why it being a controlled substance warranted it taking a few hours to fill and me having to wait until they are done with their lunch to get it completed. The most interesting thing is, is that I just received a message that the prescription is now ready, during their lunch break. Hmmmm. I am not asking for special treatment but just good old fashioned customer service.

The pharmacy is tops. As an example, today I went in for vaccines. It was super busy and the sole pharmacist was multi-tasking, consulting on prescriptions and approving dispensing. He also was the only one giving vaccines. What a great human.

This has been the most frustrating pharmacy experience I have ever had. My prescription is usually listed as out of stock. When it finally is in stock, they fill it a day or two after I’m supposed to have taken my next dose—and they expect me to pick it up at the Beaverton store 30 minutes from my house and not the CVS 5 minutes from my home. This is completely unreasonable. I don’t know if it’s the staff or the system in general, but it seems to me they should be able to have my medication available at the store closest to my home.

Worst CVS I’ve ever been to. Told me to wait 15 mins. Ended up waiting over an hour just for them to say to wait 30 more minutes. It’s fine if it’s taking a while but it’s not hard to communicate that so I’m not wasting my entire day waiting for medication (steroids) while I’m in pain and extremely itchy and swollen. I would rather have just gone home and waited there. They were rude to me when I pointed out that I was waiting for a long time as well. Worst experience. Never using this CVS location again. I never write reviews ever and they made me so upset to the point of writing one.

Calling all Haribo lovers! Yes, I know what you're thinking - Haribo and CVS . . . what? Okay, here is the thing - I love Haribo. I prefer the European versions, but those are hard to get unless you want to pay exorbitant prices to resellers on Amazon. Alright, enough of the protracted salvo--the CVS Lake Grove location has one of the best selections of Haribo's I have found in the Portland area--novelty Haribo, like the Harry Potter lineup, and standby favorites, like Starmix. It's a nice lineup of gummy perfection. I admit that a review that is solely based on one product line in a store, is not much of a review. But hear me out--I know other Haribo aficionados are out there. We are constantly on the lookout for caches. We need to spread the word when we find a depot. Look no further; the CVS in Lakegrove is Haribo heaven (at least on this side of the Atlantic).

This CVS is large, light filled and well stocked but the overall design was not user friendly. There didn't seem to be a rational to how the footprint was arranged and I really had to search for items. I stopped in to pick up some protein bars, but the in store price was more than double the online price, so I did a catch and release. Grappled a few other items since I was there and was on my way. Plenty of parking right out front.

Very clean store. I use the pharmacy mostly and the staff handles the large volume of prescriptions very well. Overall the store looks stocked and taken care of in general. Any of the small medical items I have needed were available. As a local store it does the job.

Why is the pharmacy closed? No advance notice and I had an important prescription to pick up. Disappointed.

Complaint about CVS as a whole, not the staff in LO. CVS will NOT allow you to talk with a pharmacist via phone by waiting. The only option is the leave a voicemail and hope they call back, or dial 911 if an emergency. This is the "How can we not help you today" model. Push customers to chat bots and automated self help, don't invest in people to help customers! Incidentally, I left a message the CVS did not call me back it act on my request within an hour. The whole system is BS.

This CVS is SO much better than the cramped Rite Aid down the street. They have a good selection of health related goods and the overall atmosphere is spacious and clean. The pharmacy is very good and they do immunizations as well. Head pharmacist Shazia Zafar is very pleasant. They will do legwork to find you discounts on drugs.

This CVS is the best EVER. Everyone is so helpful, and I feel so fortunate to have this as MY pharmacy. The pharmacy manager, Shazia Zafar, goes above and beyond for her patrons. She is so very kind and always has a smile. I recommend this store highly.

This place and the head pharmacist is impressive! She has everyone working together to get the job done and sitting here watching her lead her crew like a pro made me want to write this review!

I used to get my Rx's filled at another pharmacy located within a popular grocery store chain for convenience (one-stop shopping), but it has turned into a nightmare in recent years (long wait times, medications often out of stock when needed the most, rude pharmacy clerks, no one ever available to answer the phone when you call, etc.). Enter CVS... Came here for the first time a few months ago out of sheer necessity because my usual pharmacy could not fill a Rx that I badly needed for at least several more days, even though I was very sick. CVS not only had the medication in stock, but was able to have it ready for pickup in less than an hour. I have since learned that this was not just a one-off, but rather my usual experience whenever I come in. I hate to spill the beans, because I feel like this pharmacy is my own personal "hidden gem" in Lake Oswego, tucked away in the corner just for me whenever the need should arise. So I almost don't want to blow their cover. But alas. they are genuinely too good at what they do not to give them a fair shout out. Lovely pharmacists who are not only helpful but actually smile and say hello, hardly ever a line when I've gone by to pick up a Rx (and even then, I've never waited for more than a couple of mins tops), always a live person available to answer the phone when I call, and most medications I've needed have been in stock and filled and ready for pickup within the same hour they are called in by the prescriber. So at a time when going to the pharmacy is usually ranked up there by most people with getting a root canal or having a tooth pulled (btw, I also have a good dentist I can recommend if you actually need one), this CVS location gets a solid 5 out of 5 in my opinion!

Twice now I've had this pharmacy fill the incorrect number of pills for an Rx. Example- the doc prescribes a medication with the following directions- take one pill twice a day for ten days. Then I get a bottle of ten pills. It's a major problem if the pharmacist or the techs can't do basic math. Once is a mistake. Twice is a medical liability.

CVS allowed for a vaccine appointment to be scheduled for a flu and COVID shot. When I arrived they said "we meant to call you but we don't have COVID vaccines nor do we accept providence insurance so the cost of the flu vaccine would be $68." Complete waste of time

CVS at Mercantile Village is low on service and knowledgeable employees and high in prices. The pharmacy is disorganized and sends out incorrect refill information. For a recent prescription it took 6 days to fill, pick up/ready time was when the pharmacy was closed and the following day the store did not open till 10. We were headed out on a trip and we're unable to wait. As I typed this a message came CVS saying I could pick it up now (9:20 am) but we were just there and store does not open till 10. Avoid this store and pharmacy.