Dennis C.
Yelp
Seems like a great place but have been inconsistent each time I have been here with regards to service. Service is king. I do these reviews as impartial as I can be and only assess based on factual empirical data I experience. I review service, food, ambiance, and if I can tell management which equals cleanliness, upkeep, etc..
I came to this place in my search of a good burger in Belltown. Just moved close by and I'm hitting all the local spots. I had come here before like a couple weeks earlier (Friday August 23rd: 12:30PM) during the weekday and had a pleasant experience with a wonderful Bartender. She was great and actually convinced my Girlfriend and I to come back and try their pancakes, said they were the "best in town". We were sold at that time in coming back. Fast forward, we stop in yesterday and the experience was completely different.
Came in time was around 6pm Wednesday weekday. Sit at the bar and we get menu's and water, all ok. Have questions on the menu and that's when it got a little uncomfortable. I asked if we could make changes to the menu items, like "no mayo", or "no onions". Answer, "we can change anything and everything you want." Did I sense a little attitude?, maybe it was just me. Anyway, so we continue to order some food, Quesadilla with chicken and grilled cheese sandwich, "Please no mayo or aioli sauce on the grilled cheese please". Said it twice to be sure and we clarified we could change it once we did decide to order. Ok food comes out about 10 minutes later and my girlfriend is eating the grilled cheese and notices the Pablano Aioli sauce inside, what we explicitly asked not to have. I thought we covered this, asked the bartender to redo I just can't do the Aioli or mayo type sauces, don't feel like I need to justify why. Not sure why but she questions us on the differences between mayo and aioli sauce. Ok we asked several times to not have it and you brought it, whatever it is, just own it and fix it. Not so easy here. From here it was slow grind to get the next beer, had to ask some guy working behind the bar but he wasn't going to make the move unless I flag him. They did get us a replacement sandwich which was fine, just plain grilled cheese, good. I do give this place props for a good quesadilla though. It was outstanding and the chicken was awesome, one of the best Ive had. Too bad the negative attitude killed it here. We politely left, the attitude killed the vibe.
On the other hand, the regulars here are good and getting good service, I'm sure they love it. Maybe not so much for new folks or outsiders. Also I think it depends on the bartender and how much rope they have to just do what they want with no accountability, that's poor management. Like I said, totally different experience from the last bartender I met at this place a few weeks back.
Service: Poor - reasons are attitude it was palpable, maybe cooks messed up the order, my bet was the server. Getting a drink you had to ask for it, usually its good when they come to you. Fixing of the food did happen quickly and was satisfactory.
Food: Taste was great for both dishes we had once adjusted. Quesadilla was outstanding.
Ambiance: Seems like the perfect little place you would want to come. Good location.
Management: Probably needs to watch the servers a little closer and hold them accountable for bad service decisions or forgetfulness. Read these reviews and take action if you see problems or patterns.
Overall assessment, I wouldn't come here again, just didn't get a good vibe in this last visit and left uncomfortable. I don't like to assess based on a single bartender or server, but the other folks their weren't filling in much to help. I'm sure they are all busy but the backup didn't seem to be there for our bartender.