Cynthia Rowley

I bought a t shirt there and it cost $125. Well, that’s not so unreasonable I thought, compared to the price of the T shirts I buy at Vince ($90) and rag & bone ($100?). Now I am racing off to return this T shirt. $125 is a lot more than $90 for a T shirt. Plus the quality is Horrible. As someone said in an earlier review, you could get better quality for clothes at target. And obviously for a lot less $$. I won’t be shopping at Cynthia rowley again.

I unfortunately have to agree with everyone else who has written about the company’s abysmal customer service. I love the brand’s style and have purchased a number of items of the years and have been very satisfied. I recently bought the studded heels, wore them twice, and one of the studs came off, leaving a sharp nail edge sticking out, rendering them unwearable. Getting in contact with someone about replacing them was no small feat. And for the price point, it should not be this way. After not getting any response from the emails I sent to their customer service, I showed up at their store in Tribeca with the shoes. (Prior to going to the store, I tried calling both NYC stores….no one answered.) A lovely sales person (Mia, the only one who understands the meaning of customer service, apparently), took the shoes and said she would try to make this right but couldn’t make any promises. She was the only person who actually gave me direct contact info so I could follow up with her. Eventually someone from CR customer care responded, no name, no contact info, and said they would have a replacement for me to PICK UP. Really? Needless to say, I will not be shopping at CR again. Their fabulous design is not worth the money or their poor excuse for customer service.

I purchased a dress with an option to try before I buy it. The dress came looking super cheap. The material was of a very low quality and honestly the dress just looked ugly. I sent it back the next day and it was delivered to them promptly. Nevertheless, a couple of weeks later they charged me. I contacted their support several times but was ignored. I've disputed this transaction with my bank and will never buy anything from this merchant again

The style of her clothing line is wonderful however the quality of the 2 pieces I ordered was not what I expected from a high-end brand! I have better quality clothing from Walmart and target. And I'd like to mention the customer service department never responded to my exchange request. Not a good way to conduct business! Not likely to purchase from her line again...There are other higher end brands that still believe in good quality...

Cynthia Rowley makes pretty beautiful and unique items, but the customer service offered by her e-commerce/website team is so abysmal that I vow never to shop here again, and here is why. I placed two orders for approximately $1,000 on September 15, 2019 and after a week of not receiving any shipment details (though the website promises that shipments will be processed between 5-7 days from the order date), I reached out via email to find out the status. I heard back that the company is experiencing a minor delay and I’ll have the items shortly. In between September 15 and October 3, I emailed customer service three more times and called and left messages regarding my order status as well. I advised that the money had left my checking account a long time ago but that I have no idea when I’ll receive my items or if I will at all. No one called me back, not a soul, they didn’t care that I advised that I’d post bad reviews or contact the Better Business Bureau. Simply put: this company does not care. I received a partial shipment on October 4, 2019 and I also emailed after to find out when I’d receive my sequin bomber. No response of course, so I called the retail store and spoke with Steve, the only saving grace from this whole ordeal. He was kind, empathetic, apologetic, and promised to send my missing jacket out ASAP. Then the idiots at customer service, after Steve already took all the steps necessary to ensure I’d get this long overdue jacket, e-mail me back to tell me: 1) the jacket has been delivered and when I emailed those idiots back to advise that that’s totally false, they then wrote back 2) oh okay well it’s on its way to you. Yeah, you think? I only spent about 3 hours troubleshooting it myself without any help from your company. There are a lot of beautiful clothing designers that employ competent people but this company is not one of them (but for Steve). Save yourself headache and frustration and don’t spend a single cent here.

This is a personal experience and I hope it's not the general rule for everyone else. I shopped for a dress online that was on final sale. Their return policy states that items on final sale can't be refunded and I was completely aware of that. However, the item in the picture looked absolutely nothing like the item that came to my door. For a brand that's so hyped on social media, goes to fashion week, and sells dresses for 500 dollars I found that the quality of what I bought was poor. The dress I bought was a light blue dress titled Clara Organza Dress, looked light blue on the picture. What I received was a dress made of 100% polyester fabric in a opaque turquoise color that's cero flattering and quite cheap-looking. The shipping box came all messed up and with just the dress in a plastic wrap. I would have expected way more for such a brand. When I reached out to customer service for the return, of course, they denied it because of the return policy but I would have expected at least some responsability on their side considering how important it is to be consistent with that you show in pictures and what it looks like in reality. Surprisingly the customer service did replied in time. I wouldn't recommend based on my experience and what I received and I hope this review helps other people in the future.

Steve from the Bleecker Street store was not only friendly, but incredibly accommodating, moreover, he helped me complete my purchased from Pennsylvania. He absolutely made my day, along with the purchase! Thank you Steve and Cynthia Rowley on Bleecker, I can't wait to wear my Plaid Red Cargo's in Paris 🗼Bisou Bisou!

Horrible customer service. Bought dress, returned to fedex within 3 hours of arrival. Received notice accusing dress had been worn? Sent them the fedex proof of receipt and delivery and absolutely no way was or could it have been worn. Have sent multiple emails, tried calling and all voice mails are continuously full. Montauk store manager alerted her corporate manager several times to call me... but no one has. Absolutely the worst... and numerous others have same complaint. Buyers beware.

Super chic and.sophisticated. Every. girl's dream dress is right here on Bleecker Street. Beyond obsessed!

I choose the wrong color of item and within 30 minutes of discovering this error, I contacted their customer service. They informed me that it was too late to change the color, but just return the item when received. I went online to return item and it says "nonrefundable". Nope no more shopping for this brand and BTW The Real Real does not except this brand to sale. Never again, I should have read the reviews first.

Zero stars of possible. I purchased two wetsuits and wanted to exchange one for a larger size. I messaged CS the day after I received the items - and only messaged once as the automated message suggested. No one got back to me and the exchange window closed. I messaged twice more after the exchange window closed to follow up. Crickets. I'm not sure anyone works here. I have never had a company simply ignore messages from a customer. Especially having to do with a simple exchange - which their website states you can do within 14 days. Yes - it's been over 20 days, three messages - no response.

As a long time 70 yr old loyal customer ( who still loves style) i got a dress online for first time that was my usual size but way too small. Had not realized it was final sale .( all I wanted was exchange not refund) Went through website .. automated response essentially saying too bad . Wrote emails 3 times with no response, called customer service at least 5 times with no human to talk to. Finally called NY store .. explained .. told I would get a call right back and nothing. ( btw .. was told it was ONLY first time I ordered... yes online and never again but frequently from Saks etc) The worst customer service ever . Never buy again .

Cynthia Rowley is cute. There is NOTHING cute about her customer service. It is awful. Fabrics are mislabled ( NOT silk , folks) and customers are treated badly. ZERO stars, Cynthia!

I felt abused by customer service when trying to return an expensive belt that was damaged and of poor quality. They went as far as to ask me to send pictures of the damage, only to be told I was outside their 48-hour window AND was then told that I would not prevail in a dispute with my credit card company. I'm not sure why they wanted pictures in the first place; just another form of abuse- I WAS a loyal customer- ZERO stars for me- Sincerely-

I bought some shoes on "Sale" they weren't labeled on the website as damaged as I wouldn't have bought since I have no use for damaged shoes. I paid $185 for a pair of shoes that came in a box with a bright orange sticker on top of the box that said "DAMAGED". the sides of the shoes were rubbed raw as if they'd been worn and the color came off of them. They're green so it's very clear where the damage is. They're unwearable. I have called every store, submitted requests for refund, or to send back and they either wont get back to me or they ignore me altogether. WILL NEVER purchase from them again unless of course it's at marshalls where all of their stuff ends up anyways for a fraction of the price. Also note, I have been working on this issue for 4 months to no avail.

I bought a dress because I liked the floral print as it was advertised on Facebook and Instagram. When I received the dress, there was NO floral print in front of the dress, which was different from how it was advertised. It seemed like this dress was put on sale because it had a factory defect with the missing floral design. I am very disappointed and still waiting for their customer service to return my email. Unlike some retailers that respond immediately, I think I have to wait for a couple of days before I know the outcome of this bad purchase.

Terrible experience. They had me waiting for an entire month to refund. I returned a poorly made dress shirt in cotton, overpriced ugly piece of clothing, unflattering and uncomfortable cheaply made. I sent seven emails and only one replay three weeks ago, after file a bank claim and insisting for a month. I don't recommend this shop, buyers be aware. If you don't jump in their heads they simply won't refund.

DO NOT SUPPORT THIS BRAND AT ANY STORE. They do not know how to run an online business in 2022, given how easy it is to shop and return these days. Wish I had seen these reviews before ordering. I have an email from customer service that I would be allowed to return after the 7-day window. I emailed them before I ordered the item because I knew I would be traveling and unable to return the item in time if it didn't fit. Now that I am trying to return the item, Customer service is completely MIA - I have sent 4 emails that have not been replied to over the last 2 weeks. Seems the only recourse is to go through your credit card company and/or file a claim in small claims court. Huge pain - why waste everyone's time like this? Stick to ordering at stores like Nordstrom that have amazing policies, and do not support this brand at ANY retailer.

I've read some of these reviews and I'm confused. I love this brand, quality and customer service. I've ordered several items and never had an issue.

Terrible terrible terrible. Will not return calls and said dress was final sale after I purchased full price. Does not return calls or emails only to say they will not give money back, I purchased full price. See many many people with the same issue. I live in Texas but I will be going to the store in person in nyc to discuss. This is appalling!

I had ordered something here and paid for the 2 day shipping. It's been a week and I haven't gotten any emails of shipping confirmation/order being processed. I have called about 5 different days to their customer service number and each time, it goes straight to voicemail and says that it is full... I have tried emailing and messaging them on Instagram and yet there is no response. I think it's pretty ridiculous that there is no way to reach this company at all... Where is my $230 package that I paid $20 extra for expedited shipping for?! Does anyone know how else to get in contact with them??! It's one thing for a package to be delayed, but to have absolutely 0 communication is ridiculous. I will NEVER shop here again.

They give you 7 days to return the item, but takes weeks to refund your payment. In this day and age of online tech, they have the capability to return your money instantly, but will hold it, instead to gain interest on it. Will never order from them, again.

I received a TryNow promotion from the company. This promotion allows customers to order dresses to try out and return if you do not want to purchase. I ordered 3 dresses under this program: 1. Organza flower strapless dress, 2. Aurora Taffeta dress, 3. Nikki Taffeta dress. I did not like the Organza flower dress and the Nikki Taffeta dress so I wanted to return them. I found out that the Nikki dress was a final sale and non- returnable. I also wanted to exchange the Aurora dress for a different size Unfortunately when I packed the return , I inadvertently packed the Nikki dress instead of the Aurora dress (which I'm exchanging) with the organza dress (which I'm returning). I immediately emailed Cynthia Rowley to inform them of my mistake. I have since mailed back the Aurora dress and have received my exchange. Even after several emails to Cynthia Rowley, I never got the Nikki dress back. They have since charged me for this Nikki dress. I have asked repeatedly to have the Nikki dress returned to me. I even asked if I could pay for the return postage. The last response from Cynthia Rowley is this, "Unfortunately, we cannot have returns rerouted back to customers". So they kept the dress and money, too. This is a very unfair and dishonest practice by Cynthia Rowley.

I never write reviews but need to because I'm at my wit's end. This review does not reflect the staff in this store, but is in response to terrible online service. I ordered a Mother's Day gift for my mom from CR, which still has not been delivered and it's almost the end of June. The package is clearly lost in the post, but the company and their third party packaging vendor refuse to refund me. Terrible, terrible customer service. I'll be happy to remove this review if CR refunds me my money for a product I never received.

The wetsuits is amazing. Sizing is a bit off. But customer service is the worst !!! My gosh of what I went there for my exchange.

I purchased a dress with an option to try before I buy it. The dress came looking super cheap. The material was of a very low quality and honestly the dress just looked ugly. I sent it back the next day and it was delivered to them promptly. Nevertheless, a couple of weeks later they charged me. I contacted their support several times but was ignored. I've disputed this transaction with my bank and will never buy anything from this merchant again

Trying to return a dress I ordered online has been nearly impossible. The dress was pretty and quality, but I changed my mind. They give you 7 days to return and I have sent 6 emails to returns@cynthiarowley.com for a return label and zero response. Finally had to call the NYC office to get any results. Return label emailed to me 4 days after the call. Customer service needs some work!

I want my effing money back..I knew something was up ..no response from emails,no num..give me my money back asap...this is bull..take peoples money at a time like this..I should of saw this first before I spent my 54$$...you pepole gotta be ashame of yourselves...I ordered two hats July 3rd and nothing...bullshit...I WANT MY $$$BACK...

If I could give this company less than zero reviews, I would. They took my money, no response from the company to ship my item for weeks, and finally let me know it's been sold out. Mind you, I bought the item when it was a new arrival and they refuse to list it as "sold out" on their website. Please check Glassdoor and you will see the less than stellar reviews for this company. CR does not care about their customers.

This place is a total scam! Do not give them business. Read the reviews on Trustpilot. Terrible quality, high price and the worst customer service.

I have 2 returns from July that the Customer Service team has not refunded. I have emailed them every week. I received one response that they did get the items back but they still have given a refund. It is unfathomable that a company with a good reputation is throwing it away by not responding to it's customers.

DO NOT ORDER ONLINE! I ordered 4 items online, none of which were in the sale. All of the items were too big, and I requested a return. I was told only one of the items was returnable, as the 3 others were on "final sale." The 3 items are STILL online, for the regular price, and not on sale. I shipped the 1 item back weeks ago, and still no refund. They have TERRIBLE customer service! The phone number online only sends you in circles, never getting an actual agent on the line.

Ever since Facebook ads were stalking me, and I subsequently saw their store near Huntington Beach, I knew I just had to order one of their pieces...However, I ordered online as I live in TX, and suffered the same fate that fellow Yelpers have. I WISH i had seen these reviews before ordering a bday dress. My timeline is below. Strong note: I was miraculously immediately given a refund when I threatened to report them to my AmEx CC. 8/2 - order confirmed 8/3- order shipped 8/6-order out for delivery 8/10-return label requested 8/11-return label provided 9/1-emailed CR saying my refund has still not been processed 9/1-CR responds saying they are switching return systems and confirms receipt of my returned item 9/8-emailed CR asking again about my refund 9/11-emailed CR again about my refund telling them I want my refund by 9/14 or i will open a fraud claim with my amex cc 9/17 - refund processed CLEARLY AFTER THREATENING to report them! Notice - I received NO response from CR between 9/2-17! Absolutely asinine. You better hope your pricey clothes fit or buy in store.

I've purchased some gorgeous Cynthia Rowley pieces from Shopbop before but I recently bought a blouse on sale directly from the Cynthia Rowley website. FedEx said the package was delivered but I never received it (and I was home + a friend came over around the time the package was supposedly delivered). I emailed customer service a couple of times and I also called and left a message. I never received a response. I called again after a couple of weeks and Tai (not sure of the spelling, but L R's review below also references this person) finally picked up. I exclusively shop online for clothes and she has the worst attitude I've ever encountered from an online customer service rep. She kept referencing their policy saying that the company is not responsible for a missing package, even in response to other pieces of feedback I had regarding her customer service (like not responding to emails and calls). Basically, I was out of luck and I would be financially responsible for the loss. When I called FedEx, they said all senders can file a claim for reimbursement for lost packages but Tai refused to do so when I followed up with her on this in a subsequent call. She also HUNG UP on me while I was asking her if there was any way they could file the claim since recipients don't have the information needed by FedEx to investigate! Finally, I disputed the charge via AmEx and they IMMEDIATELY reimbursed me and said they would investigate the matter. This is how you keep loyal customers! I've been eyeing a lot of pieces from Cynthia Rowley but I will NEVER buy another piece from this company again after how I was treated.

I think the clothes are great! The store is beautiful and the service at Bleeker Street is top notch. The online costumer service is deplorable. No response to emails and when they do it is either an automated response or they haven't read your message in the first place. Took 7 emails and 4 calls to The Bleeker Street store to get a response and ultimately a refund. DO NOT ORDER ONLINE!

Really cute clothes but as the other reviews state, customer service is non existant. I retuned an online order almost a month ago and no credit. Emailed customer service numerous times and no response. Called and got invailid mailbox or mailbox full. So I just disputed the charge on my cc. Make sure you save the return tracking #, or better yet don't try to return online!

DO NOT ORDER ANYTHING FROM THIS WEBSITE! SUCH A SCAM! If i could give Cynthia Rowley a negative 5, I would. They don't even deserve a 1, or a zero. I have never in my life had to deal with this type of supplier. I bought a dress then returned it the day that I received the package. It was a month ago. I received no CR, I sent an email to their return department and someone replied that the credit was on its way. So far, nothing. I called, and called, and called and all the mail boxes were full. What's this? Is this some kind of scam? Today I reached out to my credit card company and requested for a dispute. I received a credit from Chase right away, thank GOD! They will reach in to Cynthia Rowley and get back the money that they tried to stole from customer. Please contact your credit card company and ask for a dispute if you went through something similar.

Ordered a dress and flower tie pictured with the dress. After a week of it not shipping, I emailed customer service and didn't hear anything for another 3 days in which they abruptly refunded the dress and sent the flower tie on it's own. They then emailed and stated in the email they were aware the flower tie was supposed to go with the dress, but if I didn't want it I'd have to return it. If they were aware of this, they should have reached out prior to shipping and asked me if I still wanted it instead of me now having to take the time to return. For the price point they should have more accurate inventory management and a more responsive customer service. If they can't properly conduct an online business, they should stick to physical stores. Also, when I went to buy the dress initially they were advertising a promo code on the site for an extra 30% off sale that just didn't work anymore so that should've been my first clue their online business was not very capable.

I purchased 4 items from Cynthia Rowley. Did it online. Finally had to call NY store to find out where order was. Received and returned(per their instructions) some of items. Never heard about return. Customer care was nice and responded immediately about my refund. Said received return and refund had been processed. Never received refund. Now customer service is not responding. IM REALLY DISAPPOINTED BECAUSE I LOVE THEIR LINE OF CLOTHING BUT THEIR CUSTOMER SERVICE IS TERRIBLE!

Appalling customer service. My card was charged in full months ago for an order. It was only many weeks later that I emailed to see what was going on that they told me one of the items was pre-order and that they woudl wait for all items to be in stock before shipping it-- fair enough but there was no mention of the item being pre-order at the time of purchase. I was told they woudl all ship the following week. Well it's now 8 weeks later, there has been no further communication and no response to my emails or calls. I've been forced to file a BBB complaint and dispute the charge as fraudulent with my credit card company. Buyer beware.

I cannot stress enough... do not place an order with them. They will not send a tracking number as promised and you will never hear back from customer service. No explanation is ever given for an impartial order. Its absolutely pathetic. Lovely clothes, terrible company. I am boycotting them and reaching out to as many outlets as possible to help others before they make the same mistake. Probably going to have to contact the credit card company about my refund.

Worst customer service ever. I send emails I don't get a response. There is something awfully fishy with their returns. There is not a return process. They give you a customer service email that no one ever replies to. How can you return anything if no one replies? This is a scam.

We returned the goods a month ago for nearly $1000. They confirmed receipt. They said they had problems with the refund system... Bet they can still take money. I'm having to go via Amex to get a refund. Awful service trying to return impossible to get money back

I wish I had read all of these reviews before ordering online. They are completely unresponsive to my emails about the order shipment. Absolutely nothing has been sent and it's been nearly 2 weeks since the order was placed. Do yourself a favor... and pass entirely. What a headache.

Her website is a scam and total garbage. I ordered an item six weeks ago. Nothing has shipped. I have contacted customer care via email four times. No response. There is no phone number listed. So frustrating and disappointing. Yeah, I get it, Covid...everything is slower. But no response to four emails?!?! If you can't even do that then shut your website down until you have your shit together.

I ordered online for the first time and now I regretted and angry. I didn't receive what I ordered (sold out)but still they charged me. No refund after two months. Finally I received one dress (took months to receive)it wasn't silk. It was 50% other fabrics.looks very cheap.Also how they stitched is very bad! Embarrassing to wear and show to my friends who work for fashion. I never order from here again and I will contact Amex for refund from now which is sucks extra work for bad experience.

Their products are pretty good but customer service is terrible. I bought a sweatshirt from them but it was too big and had to return. It's been more than a months since they got it but still no refund. Emailed them a few times, still no answer. Be aware of this company.

worst customer service... period. I would not order directly from the company ever again. Returned an online purchase and it has almost been 2 months and I still have not received the credit.

What has happened to CR??? I have ordered many items through the years and for the most part have been pleased, until now. I ordered a number of items a month ago. After numerous emails trying to contact customer service on a shipping ETA, the items are slowly starting to trickle in. Unfortunately some of the items are not what I ordered. And of course I can't reach anybody via customer service. It's really unfortunate what has happened at this company, but I will never purchase anything from them again. Cynthia Rowley has truly fallen off the map. Shame...

Cynthia Rowley makes pretty beautiful and unique items, but the customer service offered by her e-commerce/website team is so abysmal that I vow never to shop here again, and here is why. I placed two orders for approximately $1,000 on September 15, 2019 and after a week of not receiving any shipment details (though the website promises that shipments will be processed between 5-7 days from the order date), I reached out via email to find out the status. I heard back that the company is experiencing a minor delay and I'll have the items shortly. In between September 15 and October 3, I emailed customer service three more times and called and left messages regarding my order status as well. I advised that the money had left my checking account a long time ago but that I have no idea when I'll receive my items or if I will at all. No one called me back, not a soul, they didn't care that I advised that I'd post bad reviews or contact the Better Business Bureau. Simply put: this company does not care. I received a partial shipment on October 4, 2019 and I also emailed after to find out when I'd receive my sequin bomber. No response of course, so I called the retail store and spoke with Steve, the only saving grace from this whole ordeal. He was kind, empathetic, apologetic, and promised to send my missing jacket out ASAP. Then the idiots at customer service, after Steve already took all the steps necessary to ensure I'd get this long overdue jacket, e-mail me back to tell me: 1) the jacket has been delivered and when I emailed those idiots back to advise that that's totally false, they then wrote back 2) oh okay well it's on its way to you. Yeah, you think? I only spent about 3 hours troubleshooting it myself without any help from your company. There are a lot of beautiful clothing designers that employ competent people but this company is not one of them (but for Steve). Save yourself headache and frustration and don't spend a single cent here.

I wish I had come here to read reviews before spending any money on their site. I received my order and the color was far different than pictured so I immediately wrote for a return at returns@. After a week I wrote another email. Then another to care @. Then I called and all mailboxes were full. What a horrible customer service experience! I may challenge the item on my credit card statement.

I was a faithful shopper of Cynthia at her store in Chicago. I received a 600 dollar dress that I loved(online). I received a dress with a small hole in the chest area .I texted customer service and said i love the dress but want to exchange for a dress without a hole. And no way did i put a hole in this area. I sent pictures and she wrote back that they don't take back damaged goods and i could easily get it fixed. I am so darn mad because not only was I a loyal customer but i paid a large sumo money and wanted the dress to be perfect. I definitely am in the middle of a dispute . So at any rate I will never shop at this store/on line ever again. Beware do not shop here even though the styles are so modern and fun. HONESTLY DO NOT SHOP AT CYNTHIA ROWLEY BC BASICALLY THEY VIEW CUSTOMERS AS THEIR ENEMIES

I recently purchased a navy Hudson Satchel from the Cynthia Rowley online store. Unfortunately, I was very disappointed in the craftsmanship. So, I initiated a request for return. I was contacted by the Ecommerce division and was told that I could not return the piece because it was outside of the 5 day return policy. I understand that I should have read the return policy online, but I did not because I have been very satisfied with previous items so returns never came up. And, honestly. Five days? I travel extensively for business and am often gone an entire week or more. So this has been my experience: the purchase shipped late (it was back ordered and then 2 weeks late from that date), is of unsatisfactory craftsmanship, and I am unable to return it because of an extremely restrictive return policy. If this is how Cynthia Rowley does business, then I will never shop or recommend these products again.

I wish i read these reviews before ever purchasing from this company. I saw an ad on Instagram for a cute dress so i ordered it last month on 9.3. They were quick to take my 300 bucks and i didn't get a shipping email til 9.28 that it was out for delivery. I figured fine covid bla bla. I never got the pkg. I checked my bldg locker and w the post office. Nothing. I checked fedex and the tracking # said delivered in NY. I live in NM. Wtf. So i emailed them. Nothing back in weeks. Emailed again. Nothing. Called customer service and theres a recorded msg telling you to leave a vm except the vm is full. You cannot get ANY customer service here. F.U. cynthia rowley you are a SCAM. I think all of us here shld file a class action suit or report them to the better business bureau. Now i have to open a claim with my bank bc these asshats refuse to respond but were SO quick to take my dough

I recently ordered the orange bloom Penelope dress on the website. I ordered two sizes since I was unaware of how this dress would fit, after about two weeks of not receiving my dress. I called the Bleeker St. store and spoke to Steve. He went above and beyond to email E commerce and get me the answers I needed. From that point I was always in contact with customer service and I am happy to say I got my dress. Thank you Steve & Ty! I will continue to shop with them.

Horrible customer service. I ordered and paid for a dress directly off the site 4 weeks ago and still haven't received it. I've emailed customer service, called every number I can find, DMd the IG and commented on their posts. One reply 3 weeks ago saying they were out of the size I paid for but could send a different one. I agreed but it's been crickets since. I was hoping to get married in the Annabelle dress, it's just perfect for our impromptu wedding. I'm very disappointed. This week I even mentioned I was an ICU RN in the Covid units hoping for some attention. Nothing.

I love Cynthia Rowley's clothing but I find the company very difficult to work with.I ordered a top and before I even had a chance to put in the coupon code it checked me out on a saved credit card. I emailed immediately and tried to call customer service but I can't get through to anyone. Cynthia Rawley charges a lot of money for their clothing they should use some of the $ and money get a proper customer service set up. Theirs is terrible