Shehla M.
Yelp
If I were just to rate my experience on the chef in the back yelling at the server for taking my Pad Thai to exchange for a different option- I'd give this restaurant a 1 star. HORRIBLE experience for my sweet little family, especially my son who could hear the man yelling from the back of the kitchen!
My review for the server was that she handled the situation quite well, and attempted to communicate at her best with me while getting slammed from the kitchen side. 3 stars for her..
First and foremost, as a foodie and a business owner myself, I fully understand that sometimes we come across odd situations. However, it's how you handle these scenarios that either make you stand out, or put you back...
Amongst the many dishes we had ordered, my particular dish was Chicken Pad Thai, and it was utterly distasteful and inedible. Which is, okay. If it's not made properly and somethings wrong, just kindly swap it out or take it off the bill, or just take it away quietly and I'll still pay for it.
BUT TO YELL AT THE TOP OF YOUR LUNGS FROM THE KITCHEN, it's SO BEYOND UNPROFESSIONAL AND OFF PUTTING.
The man was screaming at her so loud for trying to swap my dish that I began shaking.
I even approached her counter to try to clarify that I'd pay for whatever, and that I could not believe he was screaming.. (not quite sure she understood).
It was bad guys, I ordered green curry instead and like a champ she tried to oblige and work with our table the best she could.. but did I truly enjoy my meal? Did anyone?
Literally TERRIBLE, how could we? With someone screaming SO LOUDLY?
We have supported this Thai joint on every trip we make from LA for takeout, especially during COVID. It's SO disappointing what happened today, and honestly I don't think we will be back.
I hope the cook/man yelling in the back doesn't destroy someone else's experience, and I also hope that this business understands that it is OK, for a customer to be dissatisfied at times. It's not a fight.
Sorry Yelpers, but heading elsewhere for more peaceful Thai meals moving forward. My family and I deserve that!
Shout out to the nice server who took that man's wrath. Thanks for everything..