Bill B.
Yelp
I don't know this part of Boston as well as some who may read this review, so I just want to clarify from the start that the Five-Star rating I gave DaCoopas isn't tantamount to me saying this is the best pizza and sub place in East Boston; rather it's my way of saying that I was given Five-Star service from a lovely young lady named Maranda.
I was just very taken aback and impressed with the cheerful greeting I was given and the great service I received. Maranda greeted me cheerfully and welcomed me to the shop. As I decided on what I wanted, she assured me that pretty much any option I chose would be delicious. She also made pleasant small talk while I waited for my sub to heat up in the oven; something that people rarely do nowadays.
To top it off, the Meatball Parm sub I ordered was absolutely delicious; so much so that, in hindsight, I wish I'd ordered two of them.
The sub wasn't even messy which I find amazing, given the fact that... in virtually every other sub shop (...that prepares a Meatball Parm sub to go) they'll wrap it in a way that, when you UNWRAP it, makes it look like a crime scene. It may seem like a small detail, but it's great when I can take a Meatball Parm sub home and eat it without burning through a roll of paper towels.
I can't stress it enough. Authentically cheerful customer service really DOES make a difference and Maranda made my visit a very pleasant one. Now that I work nearby the shop, I will definitely return. Thank you, Maranda.