Dairy Queen

poor service and extremely poor quality. given this place a few tries now. ordered a chocolate brownie blizzard and received a cup with 2 holes in it. my blizzard consisted mostly of vanilla ice cream and barely any chocolate pieces. no brownies were put in my blizzard either. do better, it’s literally ice cream in a cup.

Dairy Queen is great for quick and fresh meals and snacks. The staff is friendly and courteous and delivers your food to your table. I had the fresh tacos and they tasted great. The dining room is clean and has plenty of utensils for dining in. Definitely gives other taco places their run for their money. Dairy Queen does not disappoint!!! Thanks Dairy Queen!.

I have been coming here for a while, and before I think, April, this place was always special. The people cared. It was managed well but ever since they changed management, and they somehow lost their entire staff and replaced it with this new staff it has not been the same. I have came here multiple times trying to give this place that I love a second chance but what they have done to get rid of the magic to get rid of the care that the people once had here is unforgivable I will not be coming back. If anyone feels the same I would not be surprised

Ate here with my brother, daughter and niece. Ladies were nice and so were the men who brought us our order! Food was hot and good. Thank you

People were friendly and whoever made my peanut buster parfait with extra peanuts and fudge did the best job ever! Was an extreme challenge doing the drive-thru due to extremely narrow and tight corners...DO not try The drive-thru if you're in anything larger than a van... Like a pickup truck don't do it

Went through the drive-through on Friday with a car full of hungry kids. Was in a large vehicle and could not get through the drive-through....ended up scraping the truck in three places.. You could see where they had replaced the fence in multiple areas where others had done the same. They had cement posts put in so the vehicles are the ones to get damaged instead of their property. Unbelievable. The least they could do is put a sign up that says the drive through is for compact cars only. I used to LOVE dairy queen, but not sure I'll ever go back to one.

I went in on my lunch break and the cashier was very friendly and thorough. Double checked everything to make sure my order was put in correctly. I didn’t catch his name but he had a gold earring. So if you’re reading this just know you did an excellent job!

The cashiers here are on drugs or something because I got asked for the flavor of my blizzard 5 times and not even a second cashier understood me. I clearly stated Reese’s over and over. Get better staff.

I recently visited the Dairy Queen near downtown Austin, and it was a solid experience. It's pretty much like any other Dairy Queen, but everything was on point. I tried their Snickers Blizzard, which was perfect--yummy and satisfying. The fries were fresh and crispy as well. The location had ample seating, and the service was good. If you're in the mood for classic Dairy Queen treats, this spot delivers reliably.

I have to say that this is the nicest DQ I have ever been to. Like wow!! The service was great and the restaurant was super clean. Our steak finger basket was piping hot! Everything was fresh and made the experience so great! I love how they even have outdoor seating as an option. This will probably be my new favorite location! Great service, hot and fresh food, and a clean restaurant. What more could you ask for?

Placed an online delivery order through the DQ website. Order was delivered with half the items missing. I called the store and the Manager was either unwilling or unable to refund or send the missing items. Will be disputing the charges with my CC company but be aware before placing an online order.

We have visited this location twice now for a quick family ice cream treat and both times we have been welcomed by the best crew. The team obviously loves their jobs, especially the window rep named Tony. He is so warm, courteous and even took the time to warn us about the rather tight drive thru before proceeding. (No joke this drive thru is the tightest drive thru we've ever seen). The owners and/or managers are doing something right since the team is all smiles! I've never been to a fast food establishment and encountered such great culture behind the counter...we live in Westlake and drive 25 min out of the way to come to this particular location.

Absolutely delicious and creative Father's Day "Golf Themed" ice cream cake made by Amy! It was perfect!

It was another scorching hot day in Austin and I had a craving for ice cream while out running errands. So I pulled in the busy drive thru here. It's been years since I've been to this location. The guy taking orders couldn't get my simple order right. A burger? No a large Blizzard. A what? I was yelling it and spelling what I wanted reading it verbatim off the menu and he said he still couldn't hear me and seemed to not know the menu. I repeated it several times and I was starting to think he was playing with me. He didn't know what Heath was and somehow got mini size out of a large. I mean dude who is going to wait in line for 20 minutes and only order a mini drink? I was going to order food as well but just got that since who knows what I'd get. I had turned off my music and was talking loud enough that the cars behind me could hear my order. Crazy! Then I gave him 7$ and he actually asked if I wanted my change or let him have it. Seriously Well after consuming this Blizzard, I have severe stomach pains and digestive issues. Like someone put eye drops or the didn't wash their hands after the bathroom. They're just kids working there but if you hate your job so much, work elsewhere.

Great Location! Restaurant style with indoor and outdoor seating. Plenty of frozen dessert options. Great service. Highly recommend visiting during a hot day!

It's not just bad.ITS WORSE.1 star service is terrible! I mean terrible!(I would do 0 stars but yeah it's ok) They promised free ice cream it was 10pm and they closed at 12am. 2 hour difference? We drived here and wasted our time.When we went there this guy was shouting "It's closed!". At least give us free ice cream and do your job annoying people. 10/10 wouldn't recommend. Get better ice cream somewhere else.

My daughter and I just left from there. All the staff were very welcoming. We were greeted and a nice young lady held the door open as we left. These employees need a raise pronto.

As a local food blogger, I strive to always showcase local spots over corporate ones! After all, my goal is to highlight a variety of new places for people to discover rather than to remind them about the ones they already know. However, sometimes there's a grey area. For example, this may look like your ordinary Dairy Queen post, yet it's not. It's me visiting a local family owned franchise of Dairy Queen. What's the difference? Here's some differentiations I noticed: - Customer Service: you'll find that Mayfield DQ's have great ratings on Google Maps, way more than the one's that are corporate owned. I believe it. Because ownership is more involved in the day-to-day, there's incentive to provide a great experience. - Cleanliness: sounds silly right? Upon walking in, this must have been the cleanest Fast Food establishment I've stepped foot into. I couldn't believe it! Nicer interior design too, not just tiles and cheap booths. - Morale: because they want their employees to be happy, they treat them well and that means putting their money where their mouth is and starting them at $15/hr. All in all, next time you want to try something "corporate" but also want to support local, consider going to your locally owned franchise. You pay the same price, but for a better experience. So, what did I get when I came? Blizzards of course! I'm a sucker for trying their monthly/seasonal flavors. WhHispanicwere the: Frosted Animal Cookies, Thin Mint Girl Scout Cookies, and Nestle Drumstick! All 3 were great in their respective ways and I couldn't tell you which was better as they all matched the flavors of the intended snack. I say get the mini size and get all 3! Even amongst the local spots, they're a top contender for ice cream! For fast food, this place gets my utmost respect which is why I give them a 5/5!

Sorry DQ . Wanted to like it but it wasn't good. I had the hankering for some chicken fried steak , but just wanted a snack . 3 pm or so . So a steak finger basket should be good ? I hate it when you order something odd , and the fries are ready , but your odd thing isn't , so they make your odd thing but give you fries that were ready 15 minutes ago. Soggy stale fries . How can I explain having everything fresh at the same time without sounding like a Karen? They don't care , apparently. They should .

Strong soap flavor in my shake after previously leaving a 3 star review that going through the drive through was creepy and how passive aggressive they were to me about whether or not they still have kid's meals. Also they must have friends in mid level places because my review disappeared Kind of proves my original point that this place is creepy!!!

Dairy Queen, is, well, Dairy Queen! The menu is consistent and the ice cream is always good. Their service is prompt and the restaurant is always clean.

I'm just passing by and I decided to get a blizzard but ordered country steak chicken strips ! I wasnt aware dQ had food lol ! And This is the first Dairy Queen I've been to in a long time , that has amazing customer service , very clean restrooms and food came out with no issues ! Will definitely come back !

I grew up in a small east Texas town and Dairy Queen was the first fast food I ever had. In fact for years it was the only fast food I had.. eventually a Sonic moved to town and that changed things up.. but Dairy Queen was still my first love. First off the Taco's you wouldn't think it but Dairy Queen has some of the best crunchy tacos available. You can go to any actual Tex-Mex joint and you're only going to get a taco as good as Dairy Queen. Steak Finger baskets.. not even sure you can get these anywhere else but a chicken fried steak in finger form with white gravy Texas toast and fries is pretty much the best fast food meal you can get. Ice Cream.. I don't need to go on and on about the glory of the blizzard or dipped cones or even debate if Dairy Queen really did invent soft serve because their game is so on point that I wouldn't be surprised if over half of their sales come from soft serve. This particular Dairy Queen location is something special. The employees are the happies fast food workers I've ever encountered. I assume whomever own this particular franchise is paying them well and I'd love to know how they manage to only hire the nicest best people. If I can offer any encouragement to the owners here to pay the employees even more I'll forthright offer up the recommendation now. The employees at this particular Diary Queen make it an experience to behold a true piece of what fast food in the American South should be. So... Dairy Queen yeah it's great .. this particular Dairy Queen is Dairy Queen perfection.

Very nice atmosphere and clean, enjoyed there outdoor patio, but the food was subpar their chicken tenders are over cooked and the burger looked like it had been sitting in a container and microwaved not fresh. Desserts as always were good.

So frustrated... first, caught attitude, complete with an eye roll, from chic at the window when I asked for ketchup and napkins. And then it was topped off when I got home to find she gave me a sweet tea (*gag*) instead of Diet Dr Pepper to drink. This is just more for customers, check your stuff before you drive away.

Now my friends dairy and I are not friends by any means but sometimes you just need a blizzard. Thanks Texas heat for that. My hubby and I stopped here since we were not really hungry for dinner but wanted something. Plus as an adult I can have ice cream for dinner. We ordered the pb monster cookie m&m blizzard in the drive thur. Service was fast and the blizzard was evenly made. Meaning I had cookies and m&ms even in the bottom.

This is the best DQ I have ever been to. The people make the difference. Very friendly here and accommodating. And service ! The place is always very clean. And cheap eats !!!

Been eating here for 25 years. I guess they thought they could change the chicken strips to the cheap pre-processed crud and nobody would notice. It's a shame. This place was always fresh and delicious. I will not be back.

I am updating my review to 5 . This is based almost entirely on how nice everyone is at this location. Each and every time I am here I am greeted by the nicest people ever. It's genuine and consistent. The food is always good and of course I love a good sundae. Thanks, DQ!

We ordered some baskets with blizzards and my three kids got food poisoning. I tried speaking with the managers and they could careless about what they did. My kids were sick and the food poisoned us and we still had to pay for poisoned food BUYER BEWARE do not buy anything from there bad service bad food

The employees here seem like they genuinely enjoy their jobs and are so nice! It is always pleasant interacting with them! They are also excellent about getting the food out quickly.

For an update. It only took less than 24 hours after writing my initial review for one of the owners partners to contact me. This is normally irrelevant but the way that Eric went about it was amazing. He Thanked me for my bad review because that is how they learn about issues that need to be addressed. He was very thankful and welcoming for me to return without being pushy or like most companies who dont even take the time and or are rude treating you like nuisance. He did his job extremely well. So I will give them another shot.

This place is great. I usually hate fast food places because of the poor service and food quality. But the owner of this one must be a good motivator because the place is always clean, fast and has friendly service. The burgers are so juicy and fresh. Great stop.

This is the dopest location of all dairy queens. The food is superb, the staff is generous, and the place is fantastically clean. From the spacious booth seating, to the ketchup bottles on the tables, this place screams quality matters. You almost forget that you are eating at a fast food joint, here. Some of the new burgers are amazing. Normally, I would snub my nose, but these are flavor packed and huge. The fries are thicker and not my favorite.. But they work. And who can resist a blizzard. Bomb diggity.

I like that they're open late. Ice cream is tasty. I don't usually partake in the rest. I've had a burger here and it's just ok. If I'm going to eat burgers I'd much prefer Short Stop on William Cannon. Not sure why anyone would get a taco here with an arandas next door. But if you like it you do you.

They need to improve the curbside pick up process, all three cars (including myself) that were parked on the curbside pick up slots had to walk in the store and wait for our order. No one was picking up the phone in the store.

This Dairy Queen is wonderful. The staff is really friendly and know how to make you laugh. The food is always hot, fresh, and delicious. Honestly, they give the best Fast Food experience I've been able to find In this area of Austin.

This place is always delicious and a happy and positive atmosphere. We love coming here, because we always leave satisfied.

Oh DQ ... how I love thee so. My heart really felt a loss during that period where so many DQ restaurants shut down about 10 years ago. A few years ago it seemed some other stores were opening back up in areas where you were missed. When I moved to Austin 4 years ago I was super excited to discover this particular DQ location in my neighborhood. I have been here many times since my discovery. I have dined in a few times and every time I have been impressed with the service, friendliness of the employees and the cleanliness of the restaurant. The food is always awesome! The ice cream is perfect every time too. My favorites are the blizzard .. oreo, snickers, butterfinger or sometimes I will try the blizzard of the month for fun. I also enjoy the chicken strip basket and steak finger basket. My one issue with this location is the drive thru... it is a little scary. I am lucky that I have a small car, because anyone with a slightly bigger car is clearly not getting through without messing it up. There is proof on all the poles and concrete wall. Not sure if this can be fixed but it would earn them their 5th star if it was. Anyway DQ - I do love you! I will be back as you are so hard to resist. I am weak to you.

If you want chic-fil-a quality service, then you must come here. This place keeps getting better and better. The entire staff is incredible. They really know how to put you in a great mood. Above and beyond customer service. It's refreshing seeing so many youngsters enjoy their job. The ice cream is always great, it's clean and an enjoyable experience. Kudos!!

OK, you won't admit it, but I will: I DO go to McDonalds occasionally (aka: "DacaMo" to me; dunno where I came up with that). Sometimes that $1 McDouble's just too easy to breeze through & pick up (but always needing more ketchup) & have 'em just throw it through the window. If it's slow enough, & the "McWindowMcCashier's" throwing arm is strong enough, you don't even have to stop; they don't WANT ya to stop, really. There's a chain called "In-n-Out", but DacaMo (pron: "DACA-mo") is really the "Burger King of In & Out" (hey, that's funny!). DacaMo times EVERYTHING, even how long is required to take a (shhh, stopping right there). "Herd 'em IN, move 'em OUT!" I'd NEVER write a review about McDonald's; efficient, but impersonal. They spend millions every year on "research" & STILL find new ways to ruin what started out as perfectly good food. THAT'S as much reviewing as they need or deserve. "OVER ONE GOOGLE SOLD!" by now, I'm sure... I think they just opened one in Antarctica? OK, maybe not; after all, can't squeeze a Million-a-week outta THAT slab o' ice! Not so with Dairy Queen. They ARE quick, to be sure; but the food, & people working there, have a SOUL. The employees actually SMILE at you. They say "Thank You" during your visit, & THEY MEAN IT. I don't have to apologize to THEM, for interrupting their important personal conversation, to say "Thank You" to ME, like I did at Central Market two days ago (YES, I DID; otherwise they'd have gotten through the entire transaction without ever looking/talking to me). I can be obnoxious at times; who knew? EVERYONE, by now. At DQ, I see families, and THEY are smiling! They're not just stuffin' some Happy Horsemeal down their kids' throats and looking sullen while doing so. No, these DQ families seem to actually be BONDING, and enjoying each others' company. What a concept! I don't know if the vibe at DQ's BECAUSE Warren Buffet bought the Company in 1998, or if Mr. Buffett bought 'em BECAUSE he felt it too. No, I wasn't aware of Warren's ownership either, until recently. Seriously, Warren never buys anything, regardless of whatever else he likes, unless he likes the BASIC BUSINESS MODEL. If he likes DQ, THAT should tell ya something. The best is seldom the biggest; that's because they're trying to be GOOD, not LARGE. The reasons why I LOVE DQ are easy to list: Great food; it has feel of "Old-Fashion-ness". I'm always torn 'tween Chicken Strip Basket (even better since last time I wuz in) or Hungr-Buster. It's food that calls to you, w/ fries way better than Ronald's! And does DacaMo have Country Gravy to dip yer fries in? Wonderful frozen stuff! They innovated so many cold treats that some folks come only for that. My fave? French Silk Pie Blizzard, but that's not enuff; ya gotta throw in some Heath Bar! I almost forgot you Vegans. DQ has Orange Julius (DQ bought 'em in 1987), and among their offerings are some pretty great SMOOTHIES. Always a clean, inviting environment; I've never seen a dirty Dairy Queen in Austin or beyond. That said, Austin franchises DO stand out above the others. And FREE Wi-Fi! Not secure network, but free. And maybe most importantly, HAPPY EMPLOYEES, which explains all the other factors. You can tell that every one of them is happy to be there, and proud to work there. They're not faking it, either. You can try to INSTRUCT courtesy into people, but if they weren't born with that "attitude of gratitude", you can't teach it to 'em. I pity ANYONE who's never learned the simple, easy concept of COURTESY, regardless of their station in Life. The Wealthy are the worst offenders, but I've been around long enough to know wealth doesn't create folks like that; it just AMPLIFIES their poor behavior. Think about it: How many times do ya go through a line & have Cashier NEVER make eye contact, even once? Or even if it IS insincere, utter a "How are you today?" Too much trouble; they're just there to get paid (oblivious to the fact YOU'RE providing the money). How many times are YOU the one saying "Thank YOU" to the clerk, just to give 'em the IDEA, & they reply: "You're WELCOME?!" Thought it was s'posed to be other way around. Don't know about you, but THAT response turns me from just angry to really PISSED! "Welcome THIS!" (Using a "visual aid" here; glad ya can't see it.) No need to gush all over me to make me glad I stopped by; I don't want my shoes all wet. But some simple acts of appreciation are so easy to do, and they DO mean a lot, especially when they're in such short supply these days. Ya want a Happy Box, or do ya want happy KIDS? There's something about the vibe at Dairy Queen that will drive out just a little of that Urban Blight that crept into your psyche today. DQ's maybe easy to overlook, but please don't. I'd guess everyone reading this has been to DQ at least once? Please go back. larrythediner .

Goodness, all I can say is this is the best DQ I've been to. Idk what they are doing to make this place amazing and fun! I love the environment and energy. I loveeee to get my dogs pup cups through the drive-thru with the amazing DQ crew! I use to work at the Pflugerville DQ and hands down I was far impress with this crew.

Yuck. Gross "food" that is waaaaay overpriced for what you get and the "food" tastes like it was made a few days ago. They also got my order incorrect, but I had made it home before I realized this. I ordered chicken strips, but they were rubbery and tasted old. I ordered the Texas fries, but they gave me regular fries that were soggy and tasted old and were cold (to lukewarm at best). - I also requested (twice) that they substitute the gravy with BBQ sauce, but they gave me the gravy and charged me about $1.00 for a tiny little thing o BBQ sauce. ~ ~ Go to Skip Dairy Queen and go to Whataburger or Wendy's instead!!! ~ Ugh, gross!

This dairy queen is okay compared to others I've been too. The drive thru is really not recommended here, there is a pretty tight space for the actual drive thru because there is some privacy fence area behind the dairy queen and them some yellow pole that makes the turn a bit more difficult. Other than that its in a good location, never really too packed. I always just go for a cone on a hot day since it's been in the high 100's lately a nice cold hawwiian blizzard or a tropical blizzard beat the heat.

This location is right next door to me. It had been my lunch place throughout my high school years. I don't go often as I used too any more but I still love the place when I do. I got to say though, I used to love their fries back then but now their just thicker and tasteless. Still tastes good with ice cream though (come on! Have you guys not scooped up some vanilla ice cream with a fry? You're missing out!) Still a big fan of the gravy and their blizzards!

Very nice service, Very friend people, if the order is being awaited too long they can give a refound or the order free

Everyone is so nice at this Dairy Queen!! The food is great, quick and my orders have never been wrong. Plus!!...they never run out of ice cream (like Sonic down the street does). I like the variety of food from burgers, salads, and tacos to treats. I think my favorite part is the "Bad Attitudes" sign before walking in. I don't like the drive-through part but that's okay because I get to go in and see everyone.

Got a custom oreo cheesecake blizzard. Loved it! Drive through took a bit cause the people ahead ordered actual food. And the drive through lane is a bit tight, even for my boyfriends corolla. So you might wanna go in for your treats.

Best DQ ever! Friendly staff and the first time I've ever had my food out within 10 minutes AND hot at a DQ.

Jose is freakin amazing so polite and personable. We went through the drive thru but all of the staff look like they were hustling. We ordered quite a bit of food and it was out in a reasonable time. I've not been to a Dairy Queen were the staff was this nice! Kudos to y'all! Keep it up!

BEWARE do NOT go through the drive thru unless you want damage to your vehicle or unless you have a very, very small car. What a joke of a drive thru and my order wasn't correct! I'll never go here again! It's not funny when there is over $4,000 worth of damage on my large SUV due to the tall bumpers you put towards the inside of your drive thru. It was either hit the fence on the right front bumper or take a hit on the back left side of the vehicle. I couldn't back out after I saw how very tight it was due to multiple cars behind me so I was FORCED to go through. This is NOT your neighbors fault with the fence they installed. As an owner I feel you need to be more responsible re: how very tight the drive thru is and close it to ALL large vehicles or close it period. People need to not be lazy and get out of their cars to place an order.

this is probably the best dairy queen in town! costumer service is GREAT! Frankie was such a nice person when helping me figure out what i wanted. thank you so much! i am definitely gonna revisit this place!

This Dairy Queen is exceptional! The staff is ALWAYS very friendly & welcoming & always gets the orders right. It's spotless inside. Food is consistently great. We have been patrons of this location for several years & have been meaning to leave this review. So glad after today's visit, we remembered! Great job, y'all!

This is seriously the best DQ I've ever been too. It's in a sketchy area, but don't let that fool you. You walk inside and realize they pride themselves on cleanliness, and customer service. Everything was immaculately clean and put together. All employees were super kind, and the food was amazing as always. Come inside and see for yourself how much pride they have for this company! A+++++++

Awesome Dairy Queen!! Brings back memories of the old one in my hometown. They pay their employees well and it shows in the quality of the people who work there. I go through the drive through every other day and get a large dipped cone and a pup cup for my dog.

This is the best DQ I've been to. Clean, fast and very friendly. Never a bad experience. And they pay their employees at least $12/hr which is getting closer to a living wage.

Dear DQ and Brittany K.. Sorry to hear about you're flat burger, as I have experienced this mysulf.. to say my tomatoes was rioten would be a mere understantement.. thas why I now bring my own.. That ice cream is good doh, imo....