Dairy Queen

We've been going here for years it's always been alright/ decent service most the time everyone is cool no big deal. The food is hot and good dairy queen. Nothing special usually to be as expected. However as of late there has been terrible service from one individual gentleman. My wife has experienced his "were closed" when it was 30 min before the close. To the "what do you want" greeting. Tonight I experienced the "yeah" greeting and literally no customer service at the window. I got the price when the window open, and the I'll be back after he got the card. No words of anything else. No napkins no manners no nothing. Mind you I'm the "hey how's it going" "here ya go bud" and "Thank you sir" guy. I've been retail and food industry I get it so I give it back. I understand the job but damnit you sucked the life out of coming and was negative enough times that a review was the result.

I pulled up at the drive thru on 2/1/26 at about 3pm. No cars in front of me. I sat there for about 10 mins and no one took my order. So I pulled to the window since cars were forming behind me. There were two female associates and both just ignored me. I just drove off and won’t go back. Service there is very hit and miss but to be ignored was just rude. DQ used to be a treat. Now it’s just rolling the dice to see what you get. Can’t recommend this place.

Food took 28 mins what the hell is goijg on here sorry excusses for workers are air pods were in 15 mins to get my drink and the young man was so disrespectful i asked him i meed to get to work he told me i cant refund And we are trying our best but he just walking around on his phone on ft with prolly his girl. I really hope they shut this one down. They dont keep this place up. You can go to Texas Road house eat a full meal and still this dairy queen wont even be half way done with your food. Who ever owns this dairy queen or runs it im sorry that you have a terrible restaurant. I would drive 1,000 miles to a different dairy queen then eat here.

The guy was rushing but not listening to my order. I get to the window and he ask me my order again many times as he made the order. The banana split that I ordered had more toppings then ice cream. Very little icecream and looked like it had been setting for awhile. For a small Confetti dipped cone, banana split and a large drink (which was the wrong drink after asking at least 4 times at the window) was $15.65 which is way over priced according to the prices I saw. And this is the type service I get after waiting in the drive thru for 45 minutes.

Went by at 9:50 pm and was told the kitchen was closed. We said that was fine we wanted ice cream. They then turned the menu board off while we were ordering. Finally told cones only. Just very rude and we know it was close to closing but didn’t deserve that.

Waited almost an hour for them to tell us that the ice cream machine was broken and the lady who knows how to fix it was 20 minutes away and they didn’t know how to process a refund. Wasn’t going to wait so I’m out $14. Extremely annoyed, instead of making us wait and charging us they should’ve just said the machine was broken.

I was disappointed. Fries were very oily from being dumped twice, hot and old. Burger was dry, not freshly cooked. Service was bland, no hello, by, or verified order. Ask for fresh cooked food!!

Old school Dairy Queen with loads of charm and top notch service! I was delighted when I pulled up to see a legit retro DQ restaurant. It reminded me of my childhood. The drive thru service was fast and the size of my Peanut Buster Parfait was great…seemed like some extra ice cream, which I didn’t mind at all! The staff were busy, the inside, while dated, looked super clean and overall it was a terrific experience. I’ll definitely be going back again and again!

How do I put 0 ? We ordered steak finger basket. They are out of gravy... we ordered nachos... they are out of chips... come on man this place needs a manager on suit to manage this store. Come on DQ, STEP IT UP. What the heck.

Stood at the counter for 3 minutes and no acknowledgment. They passed back and forth and still nothing, not even a give me a minute! We noticed nobody wearing gloves while prepping, so we decided to walk out. 0 stars if possible

Worst customer service ever. Associates couldn't care less about being there or about helping others.

It's Dairy Queen! Great burgers, and classic staple ice cream! This is a multi-generational family tradition.

Arrived 9:48 pm to lights out, one person in booth and staff inside. At order station, "We're done serving food and ice cream. We're closed." Click. Website says open till 10:00 pm. 3.04.2025

These ladies always seem so miserable. Unhappy. Low energy. Overall bad atmosphere. Service well below par.

Worst location I've ever seen. I love DQ, but this makes me want to drive to the other side of the city to the other location. Over the past year I have had nothing but slow service and multiple times where "the kitchen is closed" too early. I arrived 40 minutes before closing and all I could get was ice cream. With three visible employees I still had to wait over 20 minutes to get it. I even saw the employee start, walk away for several minutes, and return to finish my blizzard.

Customer service is absolutely terrible. Went there today, I'm not a regular so i am not familiar with the menu. Was asked what I wanted to order and I asked for a minute while I took a look at the menu. The lady taking my order was rushing me the entire time. From the time I pulled up to the time I completed my order, may have been 5 minutes and there was no line until a few moments after I finished placing my order. She kept saying "what else, is that it?" & sighing, before I was able to finish my order. I only ordered 6 things. 2 ice creams 4 drinks and a burger. Before I ordered the last item that completed my order, she sighed a big sigh as if I was inconveniencing her. I get it may have not been ideal for her, but I too have been working in the customer service industry for 13 yrs and 6/7of those years, specifically In the food industry. There is absolutely NO reason for her to have been this impatient and rude with me. Even if I had been rude with her, which I wasn't, everyone knows the customer is always to be treated with respect. Trust me, I have had plenty of situations where the customer was not so pretty with me & I just swallowed what I had to say and did my best to de escalate the situation. If I had taken to much of her time or for any reason held up the line I could have been asked to pull back around, but in my case there were no cars until I completed my order and you could see inside that there were maybe 2-3 customers, none of which were in line ordering, all sitting down eating. I did wait until she finished handling my order and told her if she is that impatient when taking an order & doing what she was hired to do, she may need to look for another job. (Yes this comment could have been kept to myself, but she was just so rude with me & I had to let her know this was not okay. This was big for me as very rarely say anything, even if I'm dissatisfied with my service. You took too long, missing an item I ordered, etc., I let it go and take the loss, no big deal especially if it was inexpensive in which I will kindly point whatever it is out and ask if it's possible I get the item replaced or my order get refunded, but even then I don't even eat out much so this has rarely ever happened. ) Anyways, She responded with "well it depends on who orders" Isn't that exactly what discrimination is ?? Anyways, love the food but customer service is awful! Thanks

Terrible, waited in line after placing my order just to get to the window for them to say they cannot make my order. Wasted my time, thanks.

Food is great but the owners need to invest more money on the building! Oh my goodness! The vents are so dirty you can see something growing on them and the mirror in the ladies bathroom is cracked and not replaced. I was eating my sandwich and all of the sudden cockroach flew out from the air and landed on the table! Provide a good work environment so the workers feel proud of their workplace. So much potential

Literally the cleanest DQ I have ever been to! Yes it looks old but my goodness it sparkles. You can smell the bleach when you walk it, but it isn't overpowering. The service is great, the food is fresh, hot, and delicious, and the ice cream is on point! Literally going to be my go to DQ for now on.

God. Gross. For one they are slow and I get it. They have one cook. The food is here is mediocre. This is not the DQ of old. The quality is just not there. The staff here is always new. Obviously turn over is very high. They apparently don't pay enough for an employee to care about their job and it shows as soon as you order. The store is also always dirty and run down. And tonight I ordered a blizzard and ate one bite. On the second bite there was a LONG strand of blonde hair on my spoon. Why?!!! Come on. Disgusting. Will never go back and cannot recommend this location at all. The employees are not very well groomed at all. The guy and girl working both had long hair. No hairnets or anything. Ok it's DQ....not In and Out. But a girl had braids swinging all over the place. The sad thing is this location could be really great if the employee just cared a little more. I mean forget any kind of good customer service. You are lucky to just get your food. And hopefully there is no hair in yours. I wish there was a zero Star rating because that is what I would give this DQ. Zero stars.

you may drive up to find all their lights on & a line of cars at the drive through, but the doors will be locked. so you wait in the drive though line burning gas until you finally get to the speaker & they'll ask to take your order, but then say, "sorry, were closed." it's happened to me a few times. their hours aren't posted & if you ask when a good time would be to get food, they'll say, "idk, it depends." I'd say you'd have to be lucky to actually get food here, but honestly it's not that good. the DQ on the other side of town is great. go there for your blizzards. this one isn't worth it. just let it die so something good can replace it.

Great food. The service is extremely slow. 15 mins for a standard burger and fries.

Kitchen closes before its business's operating hours. So no food if you show up at 9 and they close at 10. Staff seems lazy and wants to leave when clock hits 10.

I have only recently reviews on companies due to poor poor customer service. Our forefathers built there businesses on customer service because they cared about the face of their business. There was internet, social media, cell phones etc... Just plain old good caring and appreciation of their customers who traded with them. Today, these companies like this dairy queen could not care less of the service, just give me your hard earned money. I stopped today and ordered a steak finger as I've not had one in a long and saw the passing by and decided get one. I see why the reviews are terrible, I received my meal and went on to my office and I could gravy oozing out of the side of the crate and wondered why until opened the meal I so wanted. First, I've had this meal in the past and the gravy is typically in a container. The fact that someone their handed me my meal and it was slatted in the bag and no biggie till opened it. The woman who handed me my meal was a mature woman with dark hair. There is no way this mature woman did not know better, they actually put the gravy in the slots in the crate and handed to me. I opened my meal and gravy was all over the place, all over my onion rings and just drenched, disgusting right? I simply closed it and threw it in the trash, I'm not a dog. I'm a business owner here in Denton and these complaints I see make sense. I don't know if this one is corporate owned or individually owned, but I will call there corporate office because it's simply wrong to treat the public in such a way. Think twice before choosing this location. So after seeing the other reviews, which I'm sure whoever owns this Dairy Queen doesn't give a shit because they've been paid and won't address it's issues, they keep on taking money until we stop visiting and giving our money to them. I did not bother to shoot a photo at that moment because I was pissed and simply trashed it.

The worst customer service in Denton. I have stopped in multiple times, and the workers have the worst attitude I've ever seen.

My second visit to this establishment. It has maybe been a year since I last came here. The first impression was not good. I ordered food from a not so happy cashier lady. It made me feel uncomfortable to even order. The appearance has not changed nor improved inside and out. I came from a state where there were many DQ'S and none looked as in the sub-par condition as this one. The food was what you expect from a fast food joint. It was good but nothing to rant and rave about. Unfortunately, I cannot say anymore because there is nothing more to say about this place. I do not plan on visiting this particular DQ again.

They are very rude. I placed an order and they said "really"?, in a very rude tone. I heard it on the speaker. When I got to the window to ask my question she couldn't hear at the menu order board, she rolled her eyes at me. I'll take my business elsewhere. Unbelievable.

We have been to this location a handful of times in the past with pretty mixed results. Pretty much every time was a Sunday afternoon trip through the drive thru. Several visits in a row showed us inappropriately dressed teens (short shorts and bare stomachs while making food?) eating ice cream while taking orders. So we had not been back in a while. Someone had told me about the new Pumpkin Pie blizzard on Friday, so of course I was on a mission Saturday! We had gone to the location on University but when we caught them trying to stay closed and dodging customers, we decided they didn't need our business. Upon entering, we were both shocked at how clean the place was! We had not expected that from our drive thru trips. The floors, walls and tables were extremely clean. Everything was spotless, except for the stained ceiling tiles and the ice cream freezer, which had an old rundown appearance. I was kind of bummed this location didn't offer the $5 lunch deals or the $6 lunch deals, that made for an $18+ lunch. They did have the blizzard of the month, and THAT'S what mattered! My husband went with a Hunger Buster and fries, his hunger was indeed busted and he enjoyed his meal. My chicken strip basket did not come in a basket, but in a Styrofoam container... womp, womp! Perhaps they realized (correctly) that I wouldn't finish it? Maybe... but I wanted the nostalgia of my red plastic basket! Also, the food was hot, so my chicken actually melted several holes in the container near the gravy and I had to get a new container. You can't say they don't make the food to order! Well, you couldn't say that anyway... because the wait was pretty long, but that's cool with me if I'm getting hot, fresh food. My food was actually really good, I liked the chicken best with their honey mustard dipping sauce. The fries were fresh and I've always adored their Texas Toast. The three ladies that were working were very friendly too. This location doesn't seem to do uniforms, but the older woman running the shift was acting in a professional manner. A customer spilled some water and they were on that fast, no wonder the place is so clean! I guess they are turning this place around, or at least the Saturday lunch crew did a great job. Can we get on to the blizzard now?? Since I was ordering a larger meal than I initially expected to, I went with the mini for $2.99. You know, it really does look small, but it really is enough glorious, sugary, sweet Thanksgivingness to hit the spot and satisfy your craving, so I felt like I went with the right choice. Oh yeah, that Pumpkin Pie blizzard DOES taste like Thanksgiving! It has legit chunks of pumpkin pie mixed in! Say what??? The crust on that pie was amazing! Huh?? I spent way more time devoted to getting every lick of that blizzard than paying attention to my (hot and delicious) food. Well... yeah... that sounds like a typical trip to DQ actually. They did not hold my blizzard upside down, they just placed it on the counter. Probably smart since the whipped cream looked like it could slide off. They added a dash of nutmeg, nice finishing touch! This place exceeded my expectations in friendliness, cleanliness and food. They are on the slow side, so try to avoid being in a rush. The ice cream is legit delicious and I may have to rough some people up to keep getting that Pumpkin Pie blizzard during the off season. It's REALLY good, you should definitely stop by and try one out! You don't have to be a hardcore pumpkin lover to like this blizzard, I promise. I want to share the great news with others, but if they run out... I'm going to have to seriously consider closing my Yelp account. Check them out, just leave some for me! :)

Worst service ever, today I ordered a small snickerdoodle cookie dough and a LARGE SPRITE after I was about to pay I pulled out a rewards through the dq app and she just gave me an ugly attitude at me and I paid after that when I got my snickerdoodle it was taking awhile to get my LARGE SPRITE and I asked the lady "hey you forgot my large sprite" and she replied saying "it's cooking right now" I found that weird because I told her clearly it was a large sprite not fries, and whenever she brought out the fries I said I said LARGE SPRITE NOT FRIES she was giving me a attitude saying I swear you said fires but whatever and gave me an ugly look. If she hate this job just quit lol nobody is forcing her to work here.

Do not come here. These people working here are nasty. Took cash, then took trash out, and did not was hands. Proceeded to make food.

Doesn't even deserve one star. TERRIBLE CUSTOMER SERVICE!!!! I waited ten minutes in line behind ONE car. I pull up to the window and the lady asked me what I ordered. I was frustrated because I was on my lunch break and needed to head back to work soon and I couldn't wait another ten minutes for a fucking junior cheeseburger and a water. I gave some attitude, the lady goes "why you make that face?!? Why you give me attitude?!? We're busy!!" Busy my ass. One fucking car you had to deal with and you didn't even get my order. I just drove off cause fuck that service. Waste of my time.

This is the worst Dairy Queen I've ever attended don't bother going ...unless u wanna b disappointed. It clearly states they stay open til 10 yet I pull up at 9:30 and they already have the doors locked and the drive thru screen off. Be better ...It's unfortunate you've now lost yet another paying customer.

If I could rate this place no stars I would. It is the worst Dairy Queen I have ever been to. They are always so rude, no one wears gloves, they all look like they fell out of bed. They touch money then touch product. They never fully complete an item. It comes half done. The owner has the worst attitude I've ever seen. Not to mention I've been in line and they turned away cars after we were sitting there since well before 10pm. This place needs new ownership. Manage your store better and maybe you won't have such horrible reviews

Pretty terrible service. We were overcharged and didn't get all the food we ordered. The staff is rude and the food was stale. Won't be coming back.

Employees here have the worst attitude I've ever encountered. Very rude and very unfriendly. I hate my job and I hate you written all over their faces. It used to be pleasant to order food here but now you will leave upset. I'll go elsewhere from now on. The attitude is so bad here that the next time we want a blizzard, we will drive to the other side of Denton to the other more friendly Dairy Queen. This place needs new management/owner. I'm giving it two stars only because our food was good.

This place is NASTY! I've never dealt with such rude disrespectful employees in my life. Non of them obviously want to be there and they act really annoyed and almost mad that you're there. Theirs a heavy set dark skinned women who seems like the manager and she has the worst attitude out of all of them. Blizzards are never blended and are about a third of the way full. If you order food expect to wait a good half hour. I've never had hot fresh fries from there so not sure what takes so long every time. I kept going because in general I love Dairy Queen, but this location is an embarrassment to the brand. I will now drive further to any other one but this place. Fire everyone, especially the manager and start over. Otherwise this place is a lost cause.

I go to DQ's for a Oreo blizzard with brownies. I can't express how much I had been wanting this blizzard all week and now that I had some free time on Saturday night I was sure to get one. I usually go to the Frisco location but I decided to take a nice drive and go to the DQ in Denton. This was the worst mistake I made last night. When I arrived there was indeed a long line, but I didn't mind because I wasn't in any rush and really wanted the blizzard. It took me about 15 minutes to get the intercom to order. When I was asked what I wanted I stated "I would like an Oreo blizzard with" and then was rudely cut off with "what size." I politely said "oh, I wasn't finished". I started to repeat myself and she did the exact same thing. I looked up at her, as I could see her through the window and she clearly had attitude and was doing hand gesture's for me to hurry up and answer her question and rolling her eyes. I took a deep breath and got through my three orders one of which was vanilla ice cream in a cup with sprinkles on top. I pulled up to the window and handed her my debit card. She didn't greet me or say anything. Now, I'm watching through the window the 3 workers fill orders slower than I've ever seen anyone work, with the young lady who took my order making mines. She comes back to the window with the vanilla ice cream in a cup WITHOUT sprinkles. I kindly advise "I ordered this with sprinkles" and with much more attitude she says "I'll get you a side of sprinkles and you can put it on yourself." So at this point I took another deep breath and I'm watching like a hawk as she is SLOPPILY throwing my blizzard together. I've watched my blizzards made before and she barely blended it including my other blizzard. She brings it to me "doesn't do the flip test" and when I I looked at my poorly made blizzards I stated "I would like a refund." She rolls her eyes and say "well, you're going to have to give me the stuff back." I stated "that's no problem." As I handed her the first two items back she snatches them out of me hand very aggressively. Before I handed her the final item I advised "please do NOT snatch this out of my hand. I've been extremely tactful, patient, and nice throughout this terrible customer service experience but if you snatch this last one from me I will lose all tact and will be right inside." She took heed to good advice and did not snatch the last blizzard from me. It took about 5 minutes to get the refund processed and since she didn't want to deal with me she had my card and receipt returned by another employee. I asked for the managers name and the young ladies name who took my order and I will make time to file a complaint with DQ headquarters about this location, as I can see this horrible experience I had is not unique to just me. Going to the location was a complete waste of time and a disappointment. I ended up driving to a Braums location in Frisco since the DQ Frisco location had closed for the night. The lines were longer but the service was so kind and professional and lifted my spirits back up. I will never go back to the DQ Denton location again.

i ordered an oreo blizzard and got an m&m one and the lady was kinda rude or maybe just slightly deaf

Waited 40 minutes in drive through before we left. When we got to the window, they asked us twice what our order was. The boy working the window actually snapped his fingers at me when I pointed out that maybe he should write our order down this time. It is a shame how bad this place has gotten and corporate doesn't care.

The drive thru here is super slow and you are better off just going inside to order. If not, you will have to park and wait a good 15 minutes for someone to bring out your order. I tried the chicken strip country basket. The chicken strips were actually very good, and so was the Texas toast it came with. But the country gravy was not in a container, they just ladled it into the to-go container. It made everything super messy plus the gravy wasn't good at all, bland and flavorless. DQ still makes great food, but for this particular location, your better off going inside to eat.

Mediocre. Worst one i've been to. spent $12 for Half my blizzard to still be vanilla, soggy bland fries, and 2 leaning tower dipped cones.

I love this DQ- the service could be a bit faster and with smiles but as far as the consistency, the blizzards are always exactly how you expect no matter who serves them and the burgers are great!

I don't understand all the negative reviews. Yes this is an old building, but I found that quite charming. The employee that took our order was polite and it didn't take long for our order to be complete. I did notice that the employees don't wear uniforms, but no one was dressed unprofessionally. The inside was very well kept and very clean. It was nice for a Saturday treat.

I'd give zero stars if I could. I ordered a chocolate brownie extreme. Clearly the workers don't care enough to even give you the right thing. It's not even remotely mixed. They should just shutdown. I used to love DQ but it's no wonder Braums is kicking their butts. Do yourself a favor and don't stop at this location.

I wish I could give 0 stars. Employees are annoyed that anyone is trying to order and bothered that you are interrupting their conversations. Drive thru is a joke and everyone is very rude. I was uncomfortable and decided to walk out.

They actually have a tip jar at the drive thru window. I can't imagine why anyone would tip when they don't even say 'hello' or 'thank you'. They are not welcoming or friendly. They all just dress however they want, no uniforms, which is a bit odd for a restaurant. Gravy is put in a to-go container WITHOUT lids, so careful if you order steak fingers or chicken strips. I certainly don't expect 5 star service from a fast food place, but could they at least pretend customers aren't interupting their day. I mean, they get paid because the business has customers paying to eat there, right?

Josh , the guy at the window is extremely helpful with the menu . He had the food facts and all 10/10 would recommend

Service here is in slow mo. They win the award for the slowest service of any fast food, hands down. Seriously, if you are in a hurry, don't stop here. They don't care how slow they are. We have stopped here several times and it is the same way time. SLOW! There is a Sonic next door. They have about the same type of food. We will go there or to the Jack in the Box in the next block next time.

If you want horrible service and someone that can follow instructions come here . I said I only wanted Mayo and ketup no mustard as I'm allergic to mustard . Made that very clear . But ended up with a burger with only mustard .. ‍ I tried calling back several times but no answer . Didn't check it till I got home . They were not that busy so clearly don't understand . Will never come here again ..

If I could give zero stars I would! Do not come here! Service is so terrible and takes 25 min to get a blizzard through the drive thru. Tried to go in to order but they locked the doors 45 minutes early. Don't say your open until 10 if you lock the doors at 9:15. They really should shut this place down.

This is not "The Stop Sign In Texas" DQ. They do not honor any of the DQ specials and service is SO slow. No uniforms just any old T-Shirt will do. Tried to order a couple of items that are standard at MOST DQ's and all I received was no, we don't have that either. Even very limited on their ice cream menu. If you want a hamburger, nothing fancy, or blizzard (but not the special that is advertised all over Texas TV) then come here. Very dirty. When I went to pick up a couple of packets of ketchup for french fries, the packets are so gooey they stuck to my fingers. The workers just looked at me like "oh well". Not a very clean place. Will probably drive past this one from now one like I have done in the past!!

I went through the drive thru, the burger was good. The fries were really good even after driving home (about 15 mins). However, they "didn't have" the blizzard flavor that was listed literally first on the menu, and I had to pull into a spot and wait for them to come out with my order.

I have been to this location once before and it was ok. The lady at the counter never looks happy. With that being said, on the 2nd visit, we get there at 10:55am, thinking they will open at 11 for lunch? Nope. We see, from what I assume are her kids, watching phones and tablets at dining tables, with the woman (mom/employee) nowhere to be found. Its now 11:05, the woman employee comes from the back, looks at us standing there, then turns back around. Its now 11:10, and she never came back out to open the door. So with that being said, we just hopped in the car and left because she obviously didn't want to open the door for us. She looked like she didn't want to be there at all. Wont be coming back to this location.

This place is filthy, the workers are all wearing their pjs, and they have absolutely no customer service no matter how nice I was!!! I always give them the benefit of the doubt but this is the 5th time! My family and I will not be returning. I really hope the manager or owner reads all of the comments on here because they need to help this establishment.

I dont know why this DQ doesn't get better ratings. Every time we have visited, we have been completely satisfied. Take out or eat in orders are always the way we order. Drive thru is always backed up. Just what you need to accept for GOOD fast food.

Traditional DQ in design, so the store could use some updating. They do a good job keeping the store clean though. We visit often when we are in the area and have lays found good food and fast, friendly service.

I wish I could give this establishment 0 stars. Where do I began. The drive thru wait was a long wait. We sat at the intercom for 15 min and nobody ever came to take our order. Then when we drive to the window to place an order then staff wanted us to drive back around and get in line again behind several other cars. Then we go in and I ask the staff why couldn't we just order at the window why do you want me to get at the end of the line after waiting 15 min for you never to come to intercom. The staff got into a huge argument with me stating they were busy and I'm disrespecting him/ her. That staff stated he/her was gonna come around the counter. I told them please do it. They never did but this was the most unprofessional fast did establishment ever. Another staff told me not to come back. Don't worry i won't. You choose to work at this establishment. At least have some integrity and pride about where you work. Everytime I've gone here the wait is ridiculously long, something is always wrong with my order, and all these workers are so rude. Other customers were walking out complaining about the service as well.