Joselyn M.
Google
I went to this Dairy Queen today with my three boys, all very excited for ice cream. I chose the drive-thru because it’s the easiest option for me as a mother, especially since one of my sons is autistic and can become overwhelmed, and another was asleep in the car.
When I pulled into the drive-thru, I waited a while before anyone spoke on the intercom (there were no other cars in line). Eventually, a gentleman came on and said the drive-thru was not working. I said okay and parked, even though it meant waking my sleeping son and bringing my autistic child inside while he was stimming, which is exactly why I try to use drive-thrus whenever possible.
Once inside, I noticed the same employee wearing a headset, laughing and talking with a family. He then walked behind the counter and took an order for someone who was clearly in the drive-thru. At that point, it was obvious the drive-thru was working.
That was extremely upsetting. If the drive-thru had simply been used when I was there, I could have been in and out quickly without having to unload all my children. Being told it wasn’t working, only to see it actively being used, felt dismissive.
I understand everyone has busy days, but for parents especially those with special needs children, small things like this make a big difference. I hope management addresses this so other families don’t have the same experience.