Dairy Queen (Treat)

This DQ usually has a long line in the summer. Of course the ice cream is good but I want to give a shout out to the employees because they’re great and I appreciate them. They always provide good service and are always kind.

Sadly nobody wanted to operate this location. It's been here for many years. I found them scraping off the nostalgic photos that used to cover the windows.

Definitely a vintage DQ, and so worth it! Walk-up only, but plenty of space to mingle and enjoy a dairy treat. Neat old photos around the building too.

Showed up at 8:15pm and they’re supposed to be open until 9pm. This happens very often and much earlier than 8:15pm. If you’re short staffed or there is some issue, PLEASE CHANGE YOUR HOURS. I run a business and this takes 30 seconds to do on Google and is a huge deal for customer service. It’s not hard for you to do this but it makes a big impact on your customers. We plan our evening around this once every couple months and have been continually disappointed by seemingly random early closings. Sometimes by many hours.

Tried to grab some ice cream with my daughter today (July 11, 2024). Waited in line for 20 minutes and no one ever came to the window, but there were 4-5 people inside the building. While we waited we could see other people come and go from the store who were clearly not employees, but were inside the building. The place reeked of weed and there was a group of people hanging out by the back door smoking. Finally after 20 minutes, one family was finally asked for their order, but then the window closed again. It took 10 minutes for them to make 3 Blizzards. Meanwhile no other orders were taken. Customers started leaving. We waited another 5 minutes or so and left. This is not the first time I've had a experience like this at the Roseville Dairy Queen...but it was the worst and my last. We'll be making a bit longer drive to the DQ on Lake Street where you can actually buy your kid an ice cream.

They don't know how to make sundaes (picture below) I ordered a medium strawberry, hot fudge sundae with pecans and whipped cream. Let's start with, there are pictures with small medium and large sundaes on the wall with instructions, so you don't even need to know how to read. Moving on...I received this monstrosity of an ice cream situation that had ice cream at the bottom. All the fixings in the middle and a mound of ice cream at the top missing my whipped cream. It definitely was not a medium, More like an extra large. I did state to the person that this is not how you make a Sunday. I figured I would just try and eat it. I asked for a lid that wasn't given to me and dumped the ice cream over only to see what you see now in the pictures. I went on ahead and proceeded to eat it as I'm tasting and noticing that the hot fudge is actually chocolate. I go back up to the window and ask do they have hot fudge? She says our fudge is not hot. I again asked her well. Do you have fudge because this is chocolate. She then tells me they don't have chocolate sauce. At this point I'm thinking I don't have time for idiots so I just leave. Unfortunately it was a waste of my money. **Edit...unfortunately it won't let me add a picture

The young folks working at this Dairy Queen need training. As we were being handed our smoothies and ice cream, one of the young man burped so LOUND, my daughter turned around and asked me who burped. He then came to the window and instead of saying excuse me he tried to play it off. That was disgusting. My mango pineapple smoothies looked and tasted like water down whole Milk with sugar. They were not wearing gloves. NEVER COMING BACK!

So glad it’s finally “temporarily closed”! It will no longer give false hope to all of us that live within walking distance. Our family has been disappointed for 3 straight years every time we’ve attempted to go. Make the extra drive up Lexington across from Lake Josephine where you’ll find a DQ with consistently great service!