Bobbi G.
Yelp
We arrived today shortly before 4 p.m. No other tables in the dining room were seated. Our waitress greeted us & took our drink order. After our wine arrived, we ordered 1/2 dz oysters on the half shell & 1/2 dz char-grilled oysters. We did not see our waitress agin until the oysters were served 30 minutes later. I then requested the spinach salad. NOTE: Their fabulous bread was never brought to our table.
After we were done w/ the oysters, which the char-grilled were excellent as always, but the raw ones were served luke warm & several had shell pieces in them, our waitress appeard 10 minutes later to clear our plates & take our dinner order (never mentioned the two specials for the evening).
Twenty-five minutes later, our food arrived. My husband ordered the 7 oz tenderloin steak & I ordered the stuffed flounder. His steak was perfectly cooked, but by no means a 7 oz...more like 4-5 oz. The scalloped potatos were average & the asparagus was8 burnt. My flounder was TINY, but seasoned well yet over cooked. The crab cake stuffing was excellent. My sides, carrots & rice were both luke warm but well seasoned.
The salad never arrived. When we asked it to be removed from the bill & she said 'sorry about that, but we have a large catering order & I didn't know about it.'
Our bill arrives. As my husband is looking at the printed out receipt, vs the one we fill out & sign, we noticed the amount on the one one we sign had a total of $221.xx. On the printed receipt, it showed $214.xx. So, we waited 15 minutes for our waitress to inquire about the difference. Never saw her again for 20 minutes, so had a different waitress get the manager.
The manager arrives & says sorry 4 times while were explaining our experience & says he'll quickly solve the issue on the check. He returns to explain, 'Sorry, the extra charge is the credit card sur charge.' First off, pretty sure that is illegal, especially not being forth coming with that info. Second: we paid with a debit card. NO WHERE ON ANY RECEIPT WAS A LINE ITEM FOR A FEE FOR USING A CRDIT CARD.
Poor service, luke warm food during a slow time of day for a restaurant does not entice diners to return to your establishment.
Sur charge/hidden fees is a deal breaker. So, in the words of the manager, Sorry, sorry, sorry, sorry, but we'll take our business to Rick's or Bernard's next tme.