Nancy T.
Yelp
We have been visiting Ocean House for many years now and have become accustomed to luxury at it's finest. Your prestigious resort, a leader in World Class Service; an impeccable property with meticulously maintained grounds, wonderful culinary experiences, and amazing accommodations - absolute perfection! Unfortunately, our experience today from the moment we arrived was subpar, an extreme disappointment.
We love to walk the grounds, enjoy the gardens and the views. It was sad to see the condition of some of the gardens; overgrown and overtaken by weeds, and dead plants.
The umbrella at our table had areas of mold, a black stain the size of a half-dollar facing us. There were several bees flying around, landing on us and crawling on our food, one of them swimming in my glass of water. We had to trap it with a plate as it tried to crawl out, atrocious! What should have been a relaxing experience was just the opposite, especially since my husband has a bee sting allergy. I'm saddened to say Management was not visible, there seemed to be a lack of supervision throughout OH that day. In our previous experiences, the OH staff had been incredibly responsive to our needs and the quality was of the highest caliber. When we walked into OH there was a gentleman, based on his attire appeared to be in a leadership role; he was walking around propping up throw pillows and such. There had always been someone greeting guests upon arrival and as they departed. Unfortunately, when we departed, no one was available for us to share our concerns. We could have waited in line at front desk, but we were so exasperated, we left.
The OH Team has areas of opportunity. You may want to think about refocusing priorities and spend the time and resources on what matters most. Identifying a bee issue and keeping your guests safe is of the utmost importantance. This was the first time our friend's had been to OH - sadly, their first experience was not a positive one.
The quality and taste of the food failed to fulfill our expectations. My fish tacos had a fishy taste and not fully cooked, the guacamole had several chunks of unripened avocado at the bottom. My husband had a $45 lobster roll served with potato chips, it was mediocre and scarcely filled. The chocolate tapioca was quite good, it was the best part of the meal.
Several friend's have shared similar experiences at OH recently, which I had refused to believe, and then experienced it myself. Ocean House had always upheld the Gold Standard that it prides itself on.
Hopefully, this is a temporary situation created by staffing challenges that exist today. I'm not one to write a review and never have I written a negative one. Ocean House is special place we've come to know and love. I have confidence in the OH Team and hope they will take the necessary steps to improve in the future.
***Update: Thank you for reaching out to me, it meant a great deal. I look forward to visiting OH in the near future, it still is one of my all time favorite places.